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Reviews of Staybridge Suites Philadelphia-Mt. Laurel, an IHG Hotel

3 out of 5
Staybridge Suites Philadelphia-Mt. Laurel, an IHG Hotel
4115 Church Rd, Mount Laurel, NJ

Reviews

8.6

Excellent

Rating 10 - Excellent. 469 out of 839 reviews" "
Rating 8 - Good. 217 out of 839 reviews" "
Rating 6 - Okay. 71 out of 839 reviews" "
Rating 4 - Poor. 39 out of 839 reviews" "
Rating 2 - Terrible. 43 out of 839 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Regine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms was very clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Maribel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing is ok
Stayed 3 nights in Mar 2024

6/10 Okay

Thomas

Liked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Dawn, Stewartsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Shannon

Stayed 1 night in Jan 2024

2/10 Terrible

Onuora

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No wifi and no housekeeping
I’ll keep it short. No wifi at New Year’s Eve and 2 days after. An outage for the whole hotel. I went downstairs and asked for housekeeping that day while I was out. They said yes. Housekeeping never came. It was awful and the hotel is usually good
Stayed 6 nights in Dec 2023

10/10 Excellent

Kanokphan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Alaysia

Stayed 1 night in Dec 2023

2/10 Terrible

DELAIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I tried to cancel it took me over 45 minutes to cancel. The person at the mount Laurel location told good luck with that. YOUR FRONT DESK AT THIS LOCATION SUCKS IM GOING TO PROVE IT.
Stayed 3 nights in Dec 2023

10/10 Excellent

NINA

Stayed 2 nights in Dec 2023

10/10 Excellent

Maribel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Dec 2023

10/10 Excellent

Charmain

Stayed 1 night in Dec 2023

10/10 Excellent

Maribel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Dec 2023

10/10 Excellent

Maribel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every think es beautiful
Stayed 1 night in Dec 2023

10/10 Excellent

Shaquana

Travelled with family
Liked: Property conditions & facilities
Exactly
Stayed 1 night in Dec 2023

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

ikeim

Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Dec 2023

10/10 Excellent

kathleen

Travelled with family
Liked: Cleanliness, amenities

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Place
Very welcoming and clean.
Stayed 3 nights in Oct 2023

6/10 Okay

altearia

Travelled with family
Stayed 3 nights in Nov 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Great breakfast
Stayed 4 nights in Nov 2023

2/10 Terrible

Linda

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
We stayed 7 days and never had any housekeeping services. Even after asking it was not done. The furniture was soiled and the condition was run down. I am sure there are much nicer places to stay for the amount we paid. The front desk staff were okay but also did not do anything to help us.
Stayed 7 nights in Nov 2023

8/10 Good

S

Stayed 2 nights in Nov 2023

4/10 Poor

Kent

Disliked: Cleanliness, staff & service
K. Scott
Had issues with room. The refrigerator rattled all night. The smoke detector light blinked intermittently illuminating the room from midnight til morning. ( and unfortunately, someones car alarm went off every hour - not the hotels fault but they do ask for your auto information and probably could have found out who's it was) I called the front desk and was told I'd have to wait til morning and talk to management about my displeasure, great. ( however the night mgr probably couldn't address it anyway) I told the morning desk manager and he just said sorry, I 'll have someone look into it...we left.
Stayed 1 night in Nov 2023
Response from L Cervantes on 23 Nov 2023
Good afternoon Mr/Ms Scott;Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites PHILADELPHIA-MT. LAUREL.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our Front Desk Team in order to provide a better experience in the future and we will make sure each agent will ask each guest for a Lic. Plate number. Also I will address this comments to our Maintenance Department.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exceptionStaybidge Managment

10/10 Excellent

Patricia

Stayed 1 night in Nov 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Welcoming
My family and I absolutely LOVE everything about this establishment.
Stayed 4 nights in Nov 2023

10/10 Excellent

kathleen, pompton lakes

Stayed 1 night in Nov 2023

10/10 Excellent

kathleen, pompton lakes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, the room was also clean with a very comfortable bed. Shawn and Aliana ( I know this is probably incorrect!) were both above and beyond friendly and helpful to my extended family that were all staying for my nieces wedding! We had a wonderful weekend!
Stayed 2 nights in Nov 2023

10/10 Excellent

shawntae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Patrick

Stayed 1 night in Nov 2023

10/10 Excellent

pattie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

Rodnia

Stayed 1 night in Oct 2023

8/10 Good

Joseph

Stayed 1 night in Oct 2023

10/10 Excellent

pattie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was like home
Stayed 2 nights in Oct 2023

8/10 Good

Tejbir, Bel Air

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was ok but there was no phone in the room and the internet did not work. I had problem checking in.
Stayed 1 night in Oct 2023

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Ruben

Stayed 1 night in Oct 2023

10/10 Excellent

Monique

Stayed 1 night in Sep 2023

10/10 Excellent

Maribel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very good
Stayed 1 night in Sep 2023

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Place was clean, ,staff were friendly, breakfast was delicious. Will stay again
Stayed 4 nights in Sep 2023

8/10 Good

Hermione

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Hermione

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has many amenities such as free breakfast, pool, basketball court, exercise room. Many eateries surround the property. Have visited property often. Very satisfied.
Stayed 2 nights in Sep 2023

8/10 Good

Charles

Stayed 1 night in Sep 2023

8/10 Good

deshanna, TEANECK

Stayed 2 nights in Aug 2023

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Very friendly and helpful staff, comfortable beds,, clean rooms. Our only disappointment was the breakfast
Stayed 1 night in Aug 2023

6/10 Okay

Kimmi

Stayed 1 night in Aug 2023

10/10 Excellent

Natalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable stay
Stayed 2 nights in Aug 2023