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Reviews of Kimpton Hotel Palomar Philadelphia, an IHG Hotel

4.5 out of 5
Kimpton Hotel Palomar Philadelphia, an IHG Hotel
117 S 17th St, Philadelphia, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 578 out of 1000 reviews" "
Rating 8 - Good. 223 out of 1000 reviews" "
Rating 6 - Okay. 108 out of 1000 reviews" "
Rating 4 - Poor. 55 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maurice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay; room was spacious and breakfast was well prepared.
Stayed 1 night in Apr 2024
Response from Paige on 4 May 2024
Thank you so much for staying with us and we hope to see you again!

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like where it was located as it was nice and close to all we wanted to see
Stayed 3 nights in Apr 2024
Response from Paige on 27 Apr 2024
Thank you so much for staying with us! Hope to see you again soon.

10/10 Excellent

Morgan

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Jozelle on 23 Apr 2024
Thank you so much for your feedback!

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Paige on 6 May 2024
Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Mia, Chesterfield

Stayed 1 night in Mar 2024
Response from Paige on 30 Apr 2024
Thank you so much for staying with us and we hope to see you again soon!

10/10 Excellent

Clarissa Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
It was at a great location walking distance to places. The staff were great and helped during my stay.
Stayed 3 nights in Apr 2024
Response from Paige on 10 Apr 2024
Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Giovani

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great time. The staff was fast and so nice
Stayed 3 nights in Apr 2024
Response from Paige on 10 Apr 2024
Thank you for that wonderful rating! We hope to see you again soon!

6/10 Okay

dalia

Travelled with partner
Liked: Staff & service
Mixed Experience: Great Location, Friendly Staff, but Room Needs AttentionReview: My stay at this hotel was a mixed bag. Let's start with the positives - the location couldn't be better, and the staff were incredibly friendly and accommodating throughout my stay. However, I was a bit disappointed with the condition of the room.The room felt a little outdated for the price I paid, and the carpet definitely needed a thorough cleaning. Additionally, the tub was not up to standard cleanliness, which was off-putting. While the positives of the location and staff made my stay pleasant overall, attention to detail in maintaining the rooms would greatly improve the guest experience.
Stayed 3 nights in Apr 2024
Response from Paige on 10 Apr 2024
Thank you so much for staying with us and we appreciate your feedback. We hope to see you again soon!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Paige on 25 Apr 2024
Thank you so much for staying with us and we hope to see you again soon!

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Paige on 3 Apr 2024
Thank you so much for staying with us and we hope to see you again soon!

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside of not getting room I expected my stay was really good. Very nice property.
Stayed 3 nights in Mar 2024
Response from Jozelle on 2 Apr 2024
Thanks so much for your feedback!

2/10 Terrible

Lissa

Travelled with partner
Disliked: Cleanliness, amenities
Booked an upgraded City View with Jetted Tub. The tub was dirty and full of dried flower pieces. When asked to have housekeeping come clean, I was told they were gone for the evening. No other rooms available. The bed is extremely uncomfortable for a hotel of this caliber I’d expect a much better bed.
Stayed 1 night in Mar 2024
Response from Mollie on 31 Mar 2024
Thank you for your feedback, we will be addressing your concerns.

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Character and comfort of hotel. Excellent staff.
Stayed 1 night in Mar 2024
Response from Paige on 23 Mar 2024
Thank you so much for your kind words! We hope to see you again soon.

10/10 Excellent

Chris, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Paige on 10 Apr 2024
Thank you so much for staying with us and we hope to see you again soon!

8/10 Good

Jill

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful. Unfortunately, it was St. Patrick's Day weekend and the number drunk people on the streets kept us from enjoying the surrounds.
Stayed 1 night in Mar 2024
Response from Paige on 21 Mar 2024
Thank you for the feedback and we do apologize you were not able to fully enjoy the city. We hope to see you again!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Paige on 18 Mar 2024
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Humberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional services and the hotel employees were extremely nice.
Stayed 1 night in Mar 2024
Response from Jozelle on 11 Mar 2024
Thank you so much for your feedback!

10/10 Excellent

Angela

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the kimpton!
Stayed 2 nights in Mar 2024
Response from Mollie on 16 Mar 2024
Thank you for your feedback!

10/10 Excellent

Natan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mollie on 29 Mar 2024
Thank you for your feedback!

10/10 Excellent

DEBORAH, staten island

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very nice. restaurant food tasty. room clean . not much in the way of amenities. valet great
Stayed 1 night in Mar 2024
Response from Mollie on 7 Mar 2024
Thank you for your feedback!

8/10 Good

Svetlana, Portland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visit Philly about twice a year and always stay at this hotel now since the service is unmatched, the hotel is beautiful and clean and the location is super safe and walkable and only 20 min walk from the train station.
Stayed 1 night in Mar 2024
Response from Naeema G. on 5 Mar 2024
Great! Thank you for the wonderful review we appreciate it. Thank you for choosing to stay with us!

10/10 Excellent

Jeffrey

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Paige Kelly on 4 Mar 2024
Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was so awsome the jaccuzie the room was super nice
Stayed 3 nights in Feb 2024
Response from Jozelle on 27 Feb 2024
Thank you so much for your review!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 1 night in Feb 2024
Response from Mollie on 10 Mar 2024
Thank you!

4/10 Poor

John

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Charged a 3rd overnight for parking for 2 nights. Was not credited the $20 amenity fee on my room charge. Wrote to them last week about it w/copy of checkout receipt and have yet to hear back.
Stayed 1 night in Feb 2024
Response from Mollie on 27 Feb 2024
I apologize for the inconveniences and we have taken steps to prevent this in the future.

4/10 Poor

John

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service
Hotel was fine. I have 2 things to sort out on the bill, and that's 2 too many: parking (overcharged) and $20/day amenity credit (one missing).
Stayed 1 night in Feb 2024
Response from Mollie on 27 Feb 2024
Thank you for your feedback.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Naeema G. on 21 Feb 2024
Great!!! Thank you so much for staying withus. Looking forward to having you back!!!!

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mollie on 20 Feb 2024
Thank you for your feedback!

10/10 Excellent

Samantha G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Paige on 21 Mar 2024
Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super accommodating
Stayed 5 nights in Jan 2024
Response from Mollie on 1 Feb 2024
Thank you for your feedback!

6/10 Okay

Kathleen

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Kimpton
The hotel is beautiful and the staff fantastic! Unfortunately we had to change our room when we returned from our event at 10 pm. When we returned the room smelled like sewage and the carpet was damp. The staff moved us immediately, but it was inconvenient and left me feeling uneasy about the cleanliness of the hotel.
Stayed 1 night in Jan 2024
Response from Mollie on 1 Feb 2024
Thank you for your feedback!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jozelle on 30 Jan 2024
Thank you so much for your amazing review!

10/10 Excellent

Nora

Stayed 1 night in Jan 2024
Response from Paige on 20 Mar 2024
Thank you so much for staying with us! Hope to see you again soon.

10/10 Excellent

craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Mollie on 26 Jan 2024
Thank you for your feedback!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mollie on 26 Jan 2024
Thank you for your feedback!

10/10 Excellent

Brad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mollie on 23 Jan 2024
Thank you for your feedback!

10/10 Excellent

Donna

Stayed 1 night in Jan 2024
Response from Jozelle on 12 Feb 2024
Thank you so much for your review!

10/10 Excellent

Douglas A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s In Just The Right Location!
Palomar is perfectly situated between Rittenhouse Square and my favorite restaurants on Sansom Street. We’re local and Palomar is the right size, price and style for a quick trip into town! The lobby wine Happy Hour is a nice touch!
Stayed 1 night in Jan 2024
Response from Mollie on 20 Jan 2024
Thank you for the wonderful review!

8/10 Good

Karine

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jozelle on 12 Feb 2024
Thank you so much for your review!

8/10 Good

Kristen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
So so
Bathroom was about two feet from bed and had a sliding barn style door that didn’t allow for much privacy. Thin sheet cover on bed. I prefer a substantial comforter. No robes like they have in most Kimptons. But service was good and lobby is cozy.
Stayed 1 night in Jan 2024
Response from Mollie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Maureen

Stayed 3 nights in Jan 2024
Response from Mollie on 17 Jan 2024
Thank you for your review!

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jozelle on 15 Jan 2024
Thank you so much for your review!

10/10 Excellent

Omid

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jozelle on 14 Jan 2024
Thank you so much for your review!

10/10 Excellent

Julie

Stayed 1 night in Jan 2024
Response from Mollie on 3 Feb 2024
Thank you for your review!

10/10 Excellent

Lori, Rockville

Stayed 1 night in Jan 2024
Response from Mollie on 2 Feb 2024
Thank you for your feedback!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palomar Hotel has been my hotel for many years whenever I am in Philadelphia for work or vacation. The professional and prompt staff deserves a big shoutout for promptly taking care of checking in and out and the few extra amenities I wanted in my room. Despite the fire alarm one day of my stay at 3am (for which Mark Ingram, the manager, promptly apologized for), the Palomar is my favorite hotel for its staff, accessibility, cleanliness, ambiance, and excellent management. I am very glad that the elevators are working faster now too! Thank you, Mark Ingram (manager), and staff!!!
Stayed 5 nights in Jan 2024
Response from Mollie on 13 Jan 2024
Thank you for the kind review!!!

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was meant to have bathrobes and there weren’t any.
Stayed 1 night in Dec 2023
Response from Mollie on 10 Jan 2024
Thank you for your feedback.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a convenient central location.
Stayed 1 night in Dec 2023
Response from Jozelle on 6 Jan 2024
Thank you for your review!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mollie on 10 Jan 2024
Thank you for your feedback.

8/10 Good

Shirley, Philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a good choice, it was clean, the staff was friendly but the valet parking is not the best. I parked her before and my seat was all the down, I was missing a 1/4 of aa tank of gas the the valet guys we rude and talking on their phones instead of getting my car. We order room service, which was cold and served on cheap paper plates. The room did not have utensils and it took forever to get them. I would choose this place again, hopefully they will fix the issues and possibly hire a new valet company
Stayed 1 night in Jan 2024
Response from Jozelle on 6 Jan 2024
Thank you so much for your review, we appreciate your feedback!