In-room safe, desk, blackout curtains, iron/ironing board
Check availability

Reviews of Best Western Plus Philadelphia Bensalem Hotel

2.5 out of 5
Best Western Plus Philadelphia Bensalem Hotel
3499 Street Road, Bensalem, PA

Reviews

7.0

Good

Rating 10 - Excellent. 302 out of 1004 reviews" "
Rating 8 - Good. 269 out of 1004 reviews" "
Rating 6 - Okay. 188 out of 1004 reviews" "
Rating 4 - Poor. 112 out of 1004 reviews" "
Rating 2 - Terrible. 133 out of 1004 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities
I loved the inside heated swimming pool and hot tub ☺️
Stayed 6 nights in Apr 2024

2/10 Terrible

Tara

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Close to the interstate and ample parking. Multiple issues with 2 rooms and ice availability. Pleasant breakfast staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great, staff was excellent, very attentive and room was also always cleaned and stocked. Breakfast in the morning was a plus even though it finished by time I woke up. Will come back in the future.
Stayed 3 nights in Apr 2024

8/10 Good

Kev, Columbus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 1 night in Apr 2024

10/10 Excellent

Ronnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Apr 2024

4/10 Poor

wencan

Stayed 3 nights in Apr 2024

4/10 Poor

Ben

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is not clean—also a very dated pool. The gym is not a gym. It has 3 sets of dumbells and a treadmill that doesn't work properly. We also had no hot water for a shower in the morning.
Stayed 3 nights in Apr 2024

6/10 Okay

Julian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff are excellent, very friendly, helpful and all around great. This an old property and it shows especially in the rooms ( carpets, drapes, air conditioner unit etc.)
Stayed 1 night in Apr 2024

10/10 Excellent

carol, Lehighton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean and convenient
Stayed 1 night in Apr 2024

8/10 Good

Deisha

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, comfortable night
Stayed 3 nights in Apr 2024

10/10 Excellent

Jathushan

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good service at the front.
Stayed 1 night in Apr 2024

10/10 Excellent

Michele

Liked: Staff & service, property conditions & facilities
The front desk was awesome
Stayed 1 night in Apr 2024

6/10 Okay

John

Travelled with family, Travelled with family and small children
Liked: Amenities
Booked for location relative to all excursions, breakfast and pool. Pool delivered. Hot tub was out of service half the time but a nice surprise. Breakfast was average at best. Rooms sufficient for purpose but obviously worn out. Bedding clean. Good value if bargain hunting.
Stayed 4 nights in Apr 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Front desk was so friendly and polite. Rooms were so clean…definitely recommend!
Stayed 1 night in Apr 2024

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and customer service
Stayed 1 night in Feb 2024

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so friendly and helpful with any question or assistance I needed. The space was kept well maintained and an overall great experience.
Stayed 1 night in Mar 2024

8/10 Good

sahag

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 7 nights in Mar 2024

8/10 Good

Parag, Harrison

Stayed 2 nights in Mar 2024

6/10 Okay

Cheol

Liked: Staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

James, STROUDSBURG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding especially Karen who checked us in and continued to make sure our stay was great! Thank you Karen.
Stayed 2 nights in Mar 2024

4/10 Poor

Jasmin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stood here for 2 days. The min i entered the room 121, it stunk. Smell never gone away. I also reported the sick in restroom and tub was clogged. I was told maintenance will be in the next morning. Maintenance never showed. We called again and they stated again, maintenance will be in. Never showed again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth, Philadelphia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in the lady at desk who gave me my bracelets was so helpful she was amazing
Stayed 2 nights in Feb 2024

10/10 Excellent

Cheryl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I especially liked how accommodating the front desk was.
Stayed 1 night in Mar 2024

10/10 Excellent

Gerald

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Feb 2024

10/10 Excellent

CLARISSA

Travelled with family and small children
Disliked: Cleanliness, staff & service
Breakfast isn't good at all but they do get a E for Effort! Toilet overflowed more than once chlorine was so strong in the pool.
Stayed 2 nights in Mar 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly spotless accommodations
Stayed 1 night in Mar 2024

2/10 Terrible

Tracy

Stayed 4 nights in Feb 2024

2/10 Terrible

Ryniesha

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
It was cool
Stayed 2 nights in Feb 2024

10/10 Excellent

Ozoda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quite

10/10 Excellent

Ed F Freeling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Madelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Arthur

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Maxine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire hotel was filthy & the bed was hard as a rock! The toilet also backed up!!
Stayed 2 nights in Feb 2024

10/10 Excellent

Walter, newtown

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel , close to everything. Attentive staff, reasonably priced
Stayed 1 night in Feb 2024

10/10 Excellent

Felisha

Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Disliked: Staff & service
A Roach in my room..
I started my stay with a roach in my room.. The manager switched my room with promises of a discount or points (which I’ve received neither) the second one smelled like cigarettes the entire stay. I had to call down to the front desk to get spray for my room 3 times during my stay because every time they would spray the smell came back and i was there for about a week. My room wasn’t cleaned the entire stay im guessing they only clean during check out so you have to call down for any necessities you run out of. As for breakfast be prepared to eat the same exact thing everyday! Blueberry waffles (they had no regular waffles all week) potatoes eggs and some weird looking sausages but dunkin and wawa are walking distance. Overall the stay was okay the roach through the whole self care trip off for me though.
Stayed 5 nights in Jan 2024

4/10 Poor

Fraidel

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I rented 2 rooms in this hotel specifically, because it had an indoor pool. I was disappointed that the pool closed at 9 PM, which I feel is very early. There were only a couple of towels...not enough for me and 3 kids... and the pool does not go past three foot six inches...
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Stacy

Just the hot tub could be hotter
Stayed 1 night in Jan 2024

8/10 Good

Stefanie, Amityville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Angel

Travelled with family
The water was cold so i was not able to bath my son. It's winter so washing him in cold water and taking him outside was not happening. We went swimming and i had to bring him home to wash the chlorine off of him. As a customer i look forward to a good hot shower & bath on my stays which i did not get.
Stayed 1 night in Dec 2023

8/10 Good

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Pavel, Kailua-Kona

Stayed 2 nights in Dec 2023
Response from Alonzo-AGM on 13 Jan 2024
Thank you for taking time to rate your experience. If you have time, and if you'd like to, we'd love to get more detail about your experience. We look forward to hearing from you.

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved the stay. I rented 10 rooms for our group. Very wonderful experience. The staff was great. Loved the breakfast too. Thank you.
Stayed 1 night in Dec 2023