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Reviews of Quality Inn

2.5 out of 5
Quality Inn
449 Melva Lane, I-90 & Exit 176, Moses Lake, WA

Reviews

6.8
Rating 10 - Excellent. 99 out of 471 reviews" "
Rating 8 - Good. 142 out of 471 reviews" "
Rating 6 - Okay. 92 out of 471 reviews" "
Rating 4 - Poor. 79 out of 471 reviews" "
Rating 2 - Terrible. 59 out of 471 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Norma, Othello

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the rate for the evening. But they didnt have bkft available.
Stayed 1 night in Apr 2024
Response from Star on 28 Apr 2024
Norma, we appreciate your feedback and are glad that you enjoyed your stay, I do apologize for not having breakfast available, it was only temporary. We hope that you will stay with us again.

10/10 Excellent

Cathy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was very friendly. They have done a good job of trying to clean up the place. I was very surprised on how comfortable the bed was.
Stayed 1 night in Apr 2024
Response from Star on 27 Apr 2024
Cathy, I am glad that your stay with us was excellent, we appreciate your business and look forward to having you stay with us again

4/10 Poor

Ali

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mold all over the bathroom, no breakfast available, pool was shut down during my friends bday party because the pool light was exposed in the water! Old underwear and chapstick under the bed. Towels had yellow spots all over them.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 24 Apr 2024
Hi Ali! We're truly sorry to hear about the issues you encountered during your stay with us. Please accept our sincere apologies for any inconvenience caused. Your feedback is invaluable to us, and we assure you that we take it very seriously.Regarding the cleanliness concerns you mentioned, rest assured that we are taking immediate steps to address them with our housekeeping team to ensure that such oversights do not occur in the future. Additionally, we apologize for the inconvenience with the pool and breakfast availability. We will investigate these matters further to prevent similar occurrences in the future.We understand the importance of providing a comfortable and enjoyable experience for our guests, and we regret that we fell short of meeting your expectations on this occasion. Your satisfaction is our top priority, and we would appreciate the opportunity to make things right for you.If you would like to discuss your experience further or if there's anything else we can do to address your concerns, please don't hesitate to reach out to our management team directly. We value your feedback and hope to have the opportunity to regain your trust in the future.

4/10 Poor

Curtis, Ferndale

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 16 Apr 2024
Hi Curtis! Thank you for sharing your rating of 2 out of 5. We regret to hear that your experience did not meet the high standards we aim to provide. We take your feedback seriously and are committed to understanding and rectifying the issues you faced. If you could provide us with more details about what went wrong during your stay, it would greatly assist us in making the necessary improvements. We hope to have the chance to exceed your expectations in the future.

4/10 Poor

Oksana

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Star on 1 Apr 2024
I am very sorry you didn't enjoy your stay. We are working on getting our amenities back up and running. I hope if you choose to stay with us again we meet all your expectations.

8/10 Good

Cherl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Cherl,We are glad to hear that you found our hotel to be peaceful during your stay. Should you have any further feedback or need assistance, please feel free to reach out to our management team. Thank you for choosing to stay with us.

4/10 Poor

Sandra

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
$43 per night. get what you pay for. Was fairly clean! Toilet barely flushed. Continental breakfast was Apple; costco danish in wraper and coffee and watered down orange juice. check in lady had devil horns. All friendly though.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 27 Mar 2024
Hi Sandra! Thank you for sharing your feedback regarding your recent stay with us. We apologize for the issues you encountered with the toilet and the limited breakfast options. We take cleanliness and guest satisfaction seriously, and we regret that we did not meet your expectations in these areas. Your comments will be shared with our team to address the concerns and make necessary improvements. We appreciate your understanding and hope to have the opportunity to better serve you in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Good

David

Business traveller
Liked: Staff & service, amenities
.
Stayed 1 night in Mar 2024
Response from Star on 16 Mar 2024
Thank you David, I am glad you enjoyed your stay with us. We look forward to having you stay with us again.

6/10 Okay

Sergio

Didn’t like
Stayed 4 nights in Mar 2024

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I like taking baths and i see only showers .
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 7 Mar 2024
Hi Reynaldo! Thank you for choosing to stay with us and for sharing your feedback! We're glad to hear that you had a positive experience overall. We apologize for any inconvenience caused by the lack of a bathtub in your room. Your comfort and satisfaction are important to us, and we regret any disappointment this may have caused. If you have any specific preferences or requirements for your next stay, please don't hesitate to let us know, and we'll do our best to accommodate them. Thank you once again for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

2/10 Terrible

Candy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We are OTR drivers so finding a place to fit a 70ft vehicle is hard to do, they had parking. Website says have a breakfast so expect something DON'T get there after paying on line DON'T have breakfast any longer. You have to climb stairs to get to rooms, not very safe if on an upper floor.
Stayed 2 nights in Feb 2024
Response from Manager on 3 Mar 2024
Hello Candy,We appreciate your feedback on the parking facilities and apologize for any inconvenience regarding the breakfast service and accessibility to upper floors. Please feel free to contact the hotel management directly to address any further concerns or feedback.

6/10 Okay

Patrick

Liked: Cleanliness, staff & service
Thank you. Staff was great!
Stayed 2 nights in Feb 2024
Response from Manager on 28 Feb 2024
Hello Patrick, We are delighted to hear that you enjoyed the service provided by our staff during your stay. Your kind words are truly appreciated. Should you have any further feedback or need assistance, please do not hesitate to contact our management team directly.

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 13 Feb 2024
Hi Salvador! Thank you for choosing Quality Inn for your recent stay and for awarding us a perfect 5 out of 5 rating! We are thrilled to learn that you had such an exceptional experience with us. Your satisfaction is our top priority, and it's truly heartwarming to hear that we succeeded in providing you with a memorable experience. Your kind words serve as a tremendous source of motivation for our team to continue delivering exceptional service. Should your travels bring you back to the area, we would be honored to host you once again for another remarkable stay. Please do not hesitate to reach out if there is anything we can assist you with in the future.

4/10 Poor

Joshua

Disliked: Cleanliness, amenities, property conditions & facilities
It was loud, area was unsafe and trashy. Room smelled, and bed was extremely uncomfortable. I should have stayed at the best western across the street.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 8 Feb 2024
Hi Joshua! We're sorry to hear that your experience with us did not meet your expectations. Your feedback is valuable, and we take it seriously as we strive to provide a comfortable and enjoyable stay for all our guests. We apologize for the noise and any discomfort you experienced during your stay. Additionally, we regret that you found the area to be unsafe and the room to have an unpleasant smell. Please know that we take cleanliness and guest comfort very seriously, and we will address these issues promptly with our team to ensure they are resolved. We understand your disappointment, and we appreciate you bringing these concerns to our attention. If you decide to give us another chance in the future, we will do our best to provide you with a much-improved experience. Thank you for your feedback.

6/10 Okay

Wesely

Stayed 1 night in Jan 2024
Response from Guest Relations Management on 18 Jan 2024
Hi Wesely! Thank you for sharing your feedback, and we appreciate your 6 out of 10 rating. We understand that your experience may not have been as exceptional as we strive for, and we apologize if there were aspects of your stay that fell short of expectations. Your feedback is crucial to us, and we would like to learn more about any specific areas where we can improve. If you're comfortable, please reach out to our customer service team directly so that we can discuss your experience in more detail. Your satisfaction is important to us, and we value your input. We hope to have the opportunity to address any concerns and provide you with an improved experience in the future.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap, but not clean
Rooms were not clean, bed sheets weren’t clean. Fire Alarms were set off at 5:30am. Not a comfortable stay.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 16 Jan 2024
Dear valued guest, thank you for sharing your feedback with us, and we sincerely apologize for the challenges you encountered during your recent stay. We want to express my genuine apologies for the cleanliness issues you experienced in your room, including the bed sheets. This is certainly not the standard we strive for, and we deeply regret any discomfort it may have caused. Rest assured, we are taking immediate action to address these housekeeping concerns and enhance our cleanliness protocols. Furthermore, we apologize for the disturbance caused by the fire alarms at 5:30 am. Your safety and comfort are our top priorities, and we understand how this would have impacted your overall experience. We are actively investigating the cause to prevent such disruptions in the future. We appreciate your honest feedback, as it allows us to make necessary improvements. If there are specific details you would like to share or if you have additional suggestions, please feel free to reach out. We value your business and hope for the opportunity to regain your trust on your future travels.

2/10 Terrible

STEVE

Disliked: Property conditions & facilities
Property was having plumbing problems. Could not serve breakfast!
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello STEVE, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We understand that a disrupted breakfast service can be frustrating. We highly value your feedback and will use it to improve our services. Please feel free to reach out to our management team directly to discuss your concerns further.

4/10 Poor

Mike

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 10 Jan 2024
Hello Mike, We apologize for any inconveniences you may have experienced during your stay. Please don't hesitate to reach out to our hotel directly to share any feedback you may have, as your satisfaction is our top priority. We would appreciate the opportunity to address any concerns and make your next stay more enjoyable.

2/10 Terrible

Rowena

Disliked: Cleanliness, staff & service, property conditions & facilities
Smell of the floor carpet was terrible.My allergy and sinusitis was triggered. Was not able to sleep well. In fact We found bed bug in the bed as well.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 30 Dec 2023
Hi Rowena! We sincerely apologize for the extremely disappointing experience you had during your stay. Your feedback regarding the unpleasant smell of the floor carpet and the presence of bed bugs is deeply concerning, and we want to assure you that this is not the level of cleanliness, comfort, and safety we strive to provide. We take reports of pests seriously, and we will immediately conduct a thorough inspection and take the necessary measures to address this issue. Additionally, we apologize for the impact on your health and the quality of your sleep due to the carpet odor. We are committed to resolving these issues and hope to regain your trust in our services.

6/10 Okay

Lori

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low quality inn
The room was dirty, crumbs on the bed and floor and garbage in the garbage can when we walked into our room.
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 16 Dec 2023
Hi Lori! Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for the cleanliness issues you experienced during your visit. Please know that what you describe is not reflective of our usual standards. We take your comments seriously and will be addressing this matter with our housekeeping team to ensure that such oversights are promptly rectified. Cleanliness is of the utmost importance to us, and we are committed to providing a welcoming and hygienic environment for all our guests. We appreciate your understanding and bringing this to our attention. We hope you'll give us another opportunity to exceed your expectations on a future visit. If you have any further details or concerns, please feel free to reach out to our management team directly. Thank you for your feedback, and we look forward to the chance to improve and provide you with a better experience in the future.

6/10 Okay

Lexi

Liked: Staff & service
Disliked: Property conditions & facilities
The tile in room was broken and kept a sliding in front of door. The shower curtain rod was barley in the wall properly. Also in side bathroom around the door looked rusted/dirty. Overall staff were amazing and wasn’t the worst hotel.
Response from Guest Relations Management on 8 Feb 2024
Hi Lexi! Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff amazing and that your overall experience wasn't the worst. However, we apologize for the issues you encountered with the tile, shower curtain rod, and the cleanliness around the bathroom door. Your comfort and satisfaction are important to us, and we take your feedback seriously. Rest assured that we will address these issues promptly to ensure that they are resolved for future guests. If there's anything else we can do to improve your experience during your next visit, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small but had all the amenities we needed.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 23 Nov 2023
Hi Helen! Thank you for taking the time to share your feedback, and we appreciate your perfect rating. We're delighted to hear that even though the room was small, it met all your needs with the necessary amenities. Our goal is to ensure our guests have a comfortable and convenient stay, and we're glad we could provide that for you. We look forward to the pleasure of welcoming you back for another wonderful stay in the future.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello Denise,Thank you for your feedback. We are glad to hear that you found our hotel convenient. We hope to welcome you back soon!

2/10 Terrible

Maiesa

Stayed 1 night in Oct 2023
Response from Guest Relations Management on 17 Nov 2023
Hi Maiesa! We appreciate your feedback, and we're sorry to hear that your experience did not meet your expectations. We hope to have the chance to provide you with a more positive experience in the future.

8/10 Good

PAT

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Relations Specialist on 17 Oct 2023
We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

4/10 Poor

Dirk

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 24 Sept 2023
Hello Dirk,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 Poor

Adam

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Think twice
I had four guys staying here on a work trip. The rooms were dirty. One of the rooms had a hole in the wall and one of the guys was attacked and bitten multiple times by bed bugs and had to switch rooms. Pay more and stay some where else.
Stayed 2 nights in Sep 2023
Response from Guest Relations Specialist on 19 Sept 2023
We're deeply sorry to hear about your negative experience during your stay with us. We take these matters seriously and will address them immediately, including a thorough inspection and treatment for any pest issues. Cleanliness and guest safety are our top priorities, and we clearly fell short during your stay. We appreciate your feedback and will use it to make necessary improvements. Thank you for bringing this to our attention, and we hope you will consider giving us another chance in the future.

6/10 Okay

jason

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a deep clean!!
For $175+ a night I would expect a clean room that doesn't smell like a month old jock strap! From the disgusting, soiled bathtub to not vacuuming the room (we found a dirty sock on the floor from a previous guest) We asked that the bathtub be cleaned, unfortunately, nothing was done except receiving fresh towels. I felt as though this property was only interested in making lots of money over the long weekend and doing the bare minimum regarding housekeeping. The front staff were friendly and accommodating, the location is great and the pool looked inviting. However, this properties standard of cleanliness is deplorable; considering the room rate we were charged!
Stayed 3 nights in Sep 2023
Response from Guest Relations Specialist on 15 Sept 2023
Dear Jason, We deeply apologize for the disappointing experience you encountered during your recent stay at our property. Your feedback is invaluable to us, and we take your concerns seriously.We are genuinely sorry for the cleanliness issues you encountered in your room. This does not reflect our usual standards, and we understand your frustration. We have addressed these concerns with our housekeeping team to ensure that such lapses do not occur in the future. Your comments about our front staff being friendly and accommodating, the convenient location, and the inviting pool are greatly appreciated. We are committed to improving our service and ensuring that your next visit meets and exceeds your expectations. Thank you for your honesty, it will help us identify what we need to improve, we hope to have another chance to make things right in the future.

6/10 Okay

Richard

Travelled with partner
The property seemed old and overdue for some TLC Maybe just a coat of paint and general cleaning
Stayed 3 nights in Sep 2023
Response from Guest Relations Specialist on 8 Sept 2023
Thank you for your feedback. We appreciate your suggestion to improve the property's appearance with some renovations and maintenance. We take such feedback seriously, as it helps us enhance our guests' experiences. Your input will be shared with our management for consideration in future updates. We hope to have the opportunity to welcome you back in the future with an improved stay. Thank you for choosing our hotel.

6/10 Okay

Colleen

Disliked: Cleanliness, property conditions & facilities, room comfort
Just ok hotel
Room was definitely smaller than expected and was an older hotel so not really that great. Almost no counter space in bathroom. Curtains did not block out the light from the sign so that kinda sucked, Not the greatest variety of channels on tv, mostly sports channels. Overall if you’re just staying for one night it’s ok but not longer cause you’ll be uncomfortable.
Stayed 2 nights in Sep 2023
Response from Guest Relations Specialist on 7 Sept 2023
We appreciate your feedback on your recent stay. We apologize that the room did not meet your expectations in terms of size and amenities. We'll take your comments into consideration as we work to improve our guest experience. If you decide to stay with us again in the future, please feel free to let us know your preferences, and we'll do our best to accommodate you. Thank you for choosing our hotel for your stay.

4/10 Poor

Edgardo

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very old and dirty place. We found bugs on the bed and expensive place.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 7 Sept 2023
Hi Edgardo,Thank you for your feedback regarding your recent stay at our hotel. The cleanliness and comfort of our rooms are of paramount importance to us, and it's clear that we did not meet these standards during your visit. I assure you that your comments will be immediately addressed with our housekeeping and maintenance teams to ensure that such issues are thoroughly resolved. We also understand that the value for money is crucial for our guests, and we will review our pricing structure to ensure it aligns with the quality of service and accommodations we aim to provide. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

James

Travelled with family and small children
Liked: Cleanliness, staff & service
Doors to the rooms slammed shut, instead of slowly shutting. You could hear doors slamming shut all morning as people left.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 5 Sept 2023
Hi James,Thank you for taking the time to provide feedback about your recent stay at our hotel. Our team will promptly address this issue and make the necessary adjustments to ensure that doors are designed to close quietly and smoothly, minimizing any disruption to our guests. Thank you for choosing us as your accommodation, and we look forward to hosting you again.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not worth the price. Shower was tore apart, did not appear to be clean. Toilet wouldn’t flush.. carpet stained with red paint.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 5 Sept 2023
Hello Guest,Thank you for taking the time to provide feedback about your recent stay at our hotel. The issues you encountered, such as the torn shower, a non-functioning toilet, and stained carpet, are completely unacceptable, and I assure you that we are addressing them immediately. Our maintenance and housekeeping teams will be investigating these matters to rectify the problems and ensure that they do not reoccur in the future. We hope that you will consider giving us another chance to provide you with a more satisfactory stay in the future.

2/10 Terrible

Heather

Disliked: Cleanliness, amenities, property conditions & facilities
Room was extremely dirty. Stains on bed cover and sheets. Large sticky spot on carpet by bed. Boogers on wall. Chair and ottoman filthy. Conditioner was half used. Very dirty hvac with fire hazard wiring hanging down. Lights in bathroom constantly flickered.
Stayed 2 nights in Sep 2023
Response from Guest Relation Management on 4 Sept 2023
Hi Heather,Thank you for your feedback regarding your recent stay at our hotel. The cleanliness and maintenance issues you described, such as stained bedding, a dirty carpet, boogers on the wall, and filthy furniture, are inexcusable. Our housekeeping team has clearly fallen short of our high standards, and we will take immediate action to address these shortcomings and ensure that our rooms are thoroughly cleaned and maintained. Additionally, the conditioner being half used is not acceptable, and we will investigate this to prevent similar occurrences in the future. The condition of the HVAC system and flickering lights in the bathroom are safety concerns that we take very seriously, and we will promptly have our maintenance team assess and rectify these issues to ensure the safety and comfort of our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Tk

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from TK on 2 Sept 2023
Thank you for taking the time to post a review about your stay.

10/10 Excellent

Christopher, Stanstead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!!
Stayed 1 night in Aug 2023
Response from Guest Relation Management on 5 Sept 2023
Hi Christopher,Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our staff during your recent stay at our hotel. Our team takes great pride in providing excellent service and making our guests feel welcome and comfortable. We'll be sure to pass on your compliments to our staff members, as they will be delighted to know that their efforts were appreciated. Thank you for choosing us as your preferred accommodation, and we can't wait to welcome you back for another outstanding experience.

2/10 Terrible

Garrett

Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on 25 Aug 2023
Dear Garrett, We apologize for not meeting your expectations. Your feedback is valuable, and we'd appreciate more information to better grasp the problems you faced. We take your satisfaction seriously and will use your input to enhance our services. If there's anything specific you'd like to tell us, please don't hesitate to share. Our goal is to ensure our guests have the best experience possible.

4/10 Poor

Rosario

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Guest Relation Management on 21 Aug 2023
Hi Rosario,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Kristine, Parker

Stayed 1 night in Jun 2023
Response from Guest Relation Management on 7 Sept 2023
Hi Kristine,Thank you so much for awarding us with a 5-star rating! We truly appreciate your high praise and are thrilled that you had such a positive experience during your stay at our hotel. Your satisfaction is our ultimate goal, and it's incredibly rewarding to know that we were able to meet and exceed your expectations. We can't wait to welcome you back and provide you with another exceptional experience on your next visit.

10/10 Excellent

Adrianus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient of the highway.
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on 16 Aug 2023
Hello Adrianus, We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

6/10 Okay

Abel

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Guest Relations Specialist on 16 Aug 2023
We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests’ expectations. We hope you will give us a chance to redeem ourselves in the future.

6/10 Okay

Anne

Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Aug 2023
Response from Guest Relation Management on 8 Aug 2023
Hi Anne,Thank you for sharing your experience with us. We're glad to hear that your stay was satisfactory. We value your feedback and strive to make every stay even better. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Oleksiy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jul 2023
Response from Guest Relations Specialist on 2 Aug 2023
We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 Excellent

Awal gul

Liked: Cleanliness, staff & service, property conditions & facilities
It’s nice, and good customer service, thank you.
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 2 Aug 2023
Thank you for your kind review. It was our pleasure hosting you and we hope to see you again.

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was filthy. When we first arrived the only garbage can had water in it. The fridge was unplugged and water had been seeping from it and had collected on the shelf it was sitting on. The towels appeared they had been washed but had terrible stains on them. During breakfast the dining area had flys and we saw ants crawling on the stack of plates. These examples made us wish we'd had stayef somewhere else.
Stayed 1 night in Jul 2023
Response from Manager on 30 Jul 2023
Hello James,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

6/10 Okay

Pamela

Travelled with partner
Disliked: Amenities, property conditions & facilities
Hotel needs to refurbish this property. Needs new carpeting and updating. Breakfast was decent. They need a sign outside with the name of the hotel. The soap, shampoo and conditioner dispensers in the shower were empty or non functional. The staff was unprofessional. I called the front desk snd the person answered by saying “yes”….
Stayed 1 night in Jul 2023
Response from Guest Relation Management on 27 Jul 2023
Hi Pamela,Thank you for sharing your feedback with us. Your feedback is valuable to us, and we will consider your comments as we plan for updates and refurbishments in the future. Providing courteous and professional service is also a top priority for us, and we will address this matter with our team to ensure better communication and guest service. Thank you for bringing these matters to our attention, and we hope you'll consider giving us another opportunity to provide you with an improved and more enjoyable stay in the future.

8/10 Good

Chris

Stayed 1 night in Jul 2023
Response from Guest Relation Management on 14 Aug 2023
Hi Chris,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

10/10 Excellent

Awal gul

Everything was so nice and clean, thank you ❤️
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 21 Jul 2023
We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

4/10 Poor

jerry

Travelled with family
Disliked: Staff & service, property conditions & facilities
There was no body soap, shampoo or conditioner in the shower , I had to ask for it after I was in the shower and discovered there wasn't any. I was in the same room for 2 days and they didn't make the bed after the first night. I'm not sure what they did if anything after I asked to have the soap's refilled. the carpet in the halls were filthy and the outside door at the end didn't lock it was open slightly so anyone could have access .
Stayed 2 nights in Jul 2023
Response from Guest Relations Specialist on 19 Jul 2023
Dear Jerry, Thank you for bringing these issues to our attention. We sincerely regret for any inconvenience you had during your stay. We appreciate the necessity of offering vital amenities like body soap, shampoo, and conditioner in the shower, and we regret that it was not readily available in your accommodation. Rest assured, we will discuss this with our housekeeping team to ensure that we are better prepared for our guests. We also apologize for the overlook in housekeeping and the state of the carpet in the halls. Your feedback will be taken carefully, and we will try to improve our cleaning practices and better maintain our facilities. Regarding the outside door, we take security seriously and will solve this issue as soon as possible to guarantee a secure environment. We value your feedback and hope you will consider giving us another opportunity to provide you with a much-improved stay in the future.

4/10 Poor

Carol

Disliked: Cleanliness, staff & service, property conditions & facilities
Traveling with my young granddaughter. First room they put us in would not lock and smelled moldy. 2nd room window would not lock and smelled strongly of cigarette smoke. Third room felt safer but still had garbage left from previous tenants. It was gross. In addition,hotel charged me additional on my credit card because last room had 2 queen beds even though other rooms were completely unacceptable through no fault of ours. Bad rooms, bad service, bad policy. Never stay here again
Stayed 2 nights in Jul 2023
Response from Guest Relation Management on 17 Jul 2023
Hi Carol,Thank you for your feedback regarding your recent stay at our hotel. We understand your frustration regarding the room changes and the additional charge on your credit card. Rest assured, we take your feedback seriously and will address these concerns with our management team immediately. We will investigate the issues you mentioned to ensure that corrective actions are taken to prevent such occurrences in the future. Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back in the future.