Lobby
Check availability

Reviews of Best Western Monticello

2.5 out of 5
Best Western Monticello
16 Raceway Rd, Monticello, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 352 out of 938 reviews" "
Rating 8 - Good. 326 out of 938 reviews" "
Rating 6 - Okay. 146 out of 938 reviews" "
Rating 4 - Poor. 70 out of 938 reviews" "
Rating 2 - Terrible. 44 out of 938 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

William C

Liked: Cleanliness, staff & service, amenities
It was a very nice experience
Stayed 3 nights in May 2024
Response from Best Western on 14 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Sherri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in May 2024
Response from Best Western on 8 May 2024
Hi Sherri,Thank you for the positive feedback. Please know we appreciate your business.

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Best Western on 6 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

SCOTTY

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a month in advance by mistake wro g location . When i called within 24 hrs to cancel tbey said no refunds! When i asked for a credit they said no credit! The man on the phone was rude and disrespectful. When i tried to make him understand my side he hung up . When i called back tjey hung up again. I will never ever use a best western again and i will let the world know Beware of the best Western in Monticello. Terrible!!!
Stayed 1 night in Apr 2024
Response from Best Western on 4 May 2024
Thank you for bringing this to our attention. We regret any inconvenience you experienced with your reservation. We understand the frustration, however, as you booked through a third-party platform, our ability to cancel or modify reservations is subject to their policies, which often include restrictions on changes or cancellations. We apologize for any confusion and appreciate your understanding in this matter.

8/10 Good

Monte, Greeen Bay

Travelled with partner
Liked: Cleanliness, amenities
Ok for the price. Very tiny bathroom.
Stayed 1 night in May 2024
Response from Best Western on 3 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Riccardi

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was hair in the shower. The carpet in the hallway smells a lot. The hotel is very poorly maintain.
Stayed 1 night in Apr 2024
Response from Best Western on 1 May 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Riccardi

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was hair in the shower. The carpet in the hallway smells horribly. That's a very poorly maintain hotel.
Stayed 1 night in Apr 2024
Response from Best Western on 1 May 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Ron

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Friendly Interior clean , property outside old looking like the town
Stayed 1 night in Apr 2024
Response from Best Western on 1 May 2024
Hello,Thank you for choosing to stay with us, we hope to see you back again

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best Western on 2 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service
Our check-in was great. We were warmly welcomed by Kat. Our room was spacious and clean. The bed was comfortable and we know that breakfast was offered. Because we were visiting family, we actually came in late to sleep and left early to rejoin our family. We would have no issues booking this hotel again.
Stayed 1 night in Apr 2024
Response from Best Western on 1 May 2024
Hello,Thank you for choosing to stay with us, we hope to see you back again

8/10 Good

Nathaniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and quiet, will come back again.
Stayed 3 nights in Apr 2024
Response from Best Western on 30 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

danjuma

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Best Western on 29 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Virginia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant stay. The breakfast was very good. Lots of choices🙂
Stayed 2 nights in Apr 2024
Response from Best Western on 29 Apr 2024
Hello,Thank you for choosing to stay with us, we hope to see you back again!

10/10 Excellent

Patrick, Scotia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Indoor Pool, but no lights on in the room. (I should have asked) everything was fine.
Stayed 1 night in Apr 2024
Response from Best Western on 23 Apr 2024
Hi Patrick,Thank you for staying with us and providing great feedback. We do have lights in the pool room, rest assured we will make sure they are kept on.Thank you!

6/10 Okay

Tanner

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Best Western on 23 Apr 2024
Tanner,Thank you for choosing to stay with us, we appreciate the review.

10/10 Excellent

Irina

Liked: Cleanliness
Very good my checking
Stayed 1 night in Apr 2024
Response from Best Western on 9 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay at this property again
Stayed 1 night in Feb 2024
Response from -Best Western on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cynthia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was surprising for an area that is rather depressed. It's close to a Highway 17 exit, but far enough away that there was no highway noise. The owners of the property have taken excellent care of it and have upgraded all the rooms with new bathrooms, new furnishings, etc. I'd definitely recommend it to anyone traveling in the area and will visit again.
Stayed 2 nights in Mar 2024
Response from Best Western on 20 Mar 2024
Hi Cynthia,Thank you for choosing to stay with us, we appreciate the great review you left for us! Hope to see you back soon!

10/10 Excellent

RICHARD, Bethel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Mar 2024
Response from Best Western on 17 Mar 2024
Thank you, we hope to see you again.

10/10 Excellent

Ronalda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western on 6 Mar 2024
Hello,Thank you for choosing to stay with us at Best Western. We hope to see you back in the future.

10/10 Excellent

Lloyd

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place!
Great stay! Big room, comfy bed, sweet bath tub! Breakfastvin the morning was top tier! 10 outta 10 will stay again!
Stayed 1 night in Feb 2024
Response from Best Western on 25 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Super friendly staff.
Stayed 1 night in Feb 2024
Response from Best Western on 25 Feb 2024
Thank You,

10/10 Excellent

robert

Travelled with partner
Friendly staff and spacious room
Stayed 1 night in Feb 2024
Response from BW Staff on 21 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Nikki, Duarte

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We did not get our room cleaned for two days even when the tag on the front door asked for service. Our toilet waa small and very low, but perfect for our 6 year old. We stayed there before and I dont recall the same. Maybe some rooms vary
Stayed 4 nights in Feb 2024
Response from Best Western on 22 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Italian restaurant next door!
Stayed 1 night in Feb 2024
Response from Best Western on 14 Feb 2024
Hi Stephen,Thank you for staying with us. We look forward to you staying with us again!

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not 5 star by traditional standard but given the area it is 6 star. Good accommodation near Monticello has been a long time coming and this hotel has been there through the duration with clean rooms and many options!
Stayed 1 night in Jan 2024
Response from Best Western on 27 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Bw Monticello
The room was very clean! Property is an older hotel and a tad earworn. Staff was very friendly and welcoming, clearly trying their best to make us feel welcome. Nearby restaurant and diners were very good. Area is one we would like to explore more.
Stayed 2 nights in Jan 2024
Response from Best Western on 23 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Juliana

Stayed 1 night in Jan 2024
Response from Best Western on 7 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

John, Honolulu

Stayed 1 night in Dec 2023
Response from Best Western on 30 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Craig

Stayed 2 nights in Dec 2023
Response from Best Western on 8 Jan 2024
Thank you for your review. We are glad that you had a great stay with us. We look forward to serving you, again.

10/10 Excellent

Anthony

Travelled with partner
Our room was spacious and with an unexpected balcony. The noise level was quite low which allowed for a good night’s sleep. Breakfast was one of the better ones we have experienced. Staff was very friendly and efficient. Restaurant next door was good. Short distance to Bethel Woods. All around a great experience!
Stayed 2 nights in Dec 2023
Response from Best Western on 8 Jan 2024
Thank you for your review. We are glad that you had a great stay with us. We look forward to serving you, again.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good alternative. About a 6 min drive from Resorts Worlds Casino. A good economical option when its a holiday and casino rates are sky high.
Stayed 1 night in Dec 2023
Response from Best Western on 2 Jan 2024
Thank you for your review. We are glad that you had a great stay with us. We look forward to serving you, again.

8/10 Good

Abdelkrim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Stayed 2 nights in Dec 2023
Response from Best Western on 30 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a little get away for my husband and I.
Stayed 1 night in Dec 2023
Response from Grace on 29 Dec 2023
Thank you for your review. We are glad that you had a great stay with us. We look forward to serving you, again.

10/10 Excellent

Tara

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western on 24 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Charles

Stayed 1 night in Dec 2023
Response from Best Western on 19 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Romelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful, warm and friendly. The room was very clean and neat and the bed was super comfortable. We really we had more time there and we will definitely book our next stay with Best Western.
Stayed 1 night in Dec 2023
Response from Best Western Manager on 14 Dec 2023
Hi Romelia,Thank you for taking the time to share your feedback with us. We appreciate the great review and look forward to serving you in the future.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Best Western on 5 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Cassandra

Stayed 1 night in Nov 2023
Response from Best Western on 19 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Anne

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Nov 2023
Response from Best Western on 19 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

nancy, no. easton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 2 nights in Nov 2023
Response from Best Western on 17 Nov 2023
Hi Nancy,Thank you for staying with us at best Western. We hope to see you back in the future.

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Best Western on 14 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Ben

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I arrived at 2:30 am. They told me I could have a late checkout of 12 pm. The housekeepers woke me up at 9 by knocking on the door to see if I was there. Around 10 they woke me up by being loud in the hallway. At 11 am the front desk called me to check if I was still in the room. This was frustrating. But the room was nice and spacious.
Stayed 1 night in Nov 2023
Response from Best Western on 14 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the service. Its nice to feel warm and welcomed and have conversation. Im unsure who was working the day i came but if i was able id give her 5 starts!!
Stayed 1 night in Oct 2023
Response from Best Western on 31 Oct 2023
Thank you for your feedback.

10/10 Excellent

ANA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was modern, updated, and very clean. Stayed here instead of resorts world, and would stay here again. Italian and diner, food nearby and walkable. Great stay.
Stayed 1 night in Oct 2023
Response from Best Western on 31 Oct 2023
Thank you for your feedback.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Best Western on 31 Oct 2023
Thank you for your feedback.

6/10 Okay

Eileen

Travelled with group
Liked: Cleanliness, staff & service
Property could use an update. Staff was great. Unfortunetly the noise levels were too high. Children screaming. Unable to relax.
Stayed 1 night in Oct 2023
Response from Best Western on 30 Oct 2023
Thank you for your feedback.

10/10 Excellent

Alberto, Lodi

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Best Western on 31 Oct 2023
Thank you for your feedback.

10/10 Excellent

Jonathan, Clinton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice. The shower a little small, but adequate. Everything was clean. The front desk receptionist was very nice.
Stayed 1 night in Oct 2023
Response from -Best Western on 24 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

David

Professional staff. Adequate accommodations
Stayed 1 night in Oct 2023
Response from Best Western on 17 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.