Holiday Homes in Montgomery Village

"Laundry room was filthy, to go food everywhere. No quarter machine, sign said to go to front desk but they never had any. Told to go to the arcade in the mall but they were closed. Booked this hotel mainly because it has an indoor pool. The hotel rents out the pool to some swimming class several hours a week on different days. Nowhere is that stated on Expedia or their hotel website. If I’m booking a hotel I should have access to all amenities or be informed on the closure. Arrived a few hours early and asked if we can pay to check in early. The morning front desk agent said yes but it will be another hour before I can get into the room. He gave us breakfast passes and we went to eat. When we came back about 45 min later he was gone for the day and the new front desk employee said she would get us to a room shortly. 5 hours later we still don’t have a room. The lady left for break and the manager came over to us and asked if we needed anything. I told him a room we were told we would get 5 hours ago and he said no problem. He didn’t know why they didn’t check us in but said he would figure it out. Never heard from him the rest of the 3 day stay. Last day at 9:15 am, and hour and 45 min before checkout a person opened the door while knocking to clean the room. She walked in on my 16 year old son changing in the room. I love Hilton properties, but the need to pull their name off this location. "

"Front desk staff were extremely helpful and kind. Our room was ready early which was also very nice. It ended up being terrible weather during our stay so we tried to book some spa services to stay out of the weather. The spa didn't answer, but then did call back to inform us they didn't have any staff actually on site and would have to call them in. They couldn't actually tell us if we could book an appointment until the next day and asked us to call back. The next morning called back to try again-but no answer. We had breakfast in the lovely dining room-decent food and very nice waitstaff. Also had dinner in the lounge. The cocktails were delicious, but the food was so-so. There was a large conference and I think the kitchen might have been overwhelmed-food took forever to come and was just not great "

"It was a very great stay, I loved the hotel. Will be back "

"Good and clean"

"Our room was clean and very quiet. "

"The room was smaller than the one shown on the hotels.com website"

"The shower had mildew in the corners and there was hair all over the floor. The room was dingy and rundown. "

"The internet was ok and the gym didn’t have enough equipment "

"Long curly hair in bathtub, torn couch cushions, door to bedroom from living room didn’t latch. But they did fix it when asked. Bathroom had no lock "