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Reviews of Iberostar Rose Hall Beach - All Inclusive

4.5 out of 5
Iberostar Rose Hall Beach - All Inclusive
Rose Hall Beach Main Road, Montego Bay, Saint James

Reviews

7.6

Good

Rating 10 - Excellent. 422 out of 1073 reviews" "
Rating 8 - Good. 292 out of 1073 reviews" "
Rating 6 - Okay. 171 out of 1073 reviews" "
Rating 4 - Poor. 97 out of 1073 reviews" "
Rating 2 - Terrible. 91 out of 1073 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent and the staff was friendly. And the food was good.
Stayed 3 nights in May 2024
Response from Quality Manager on 22 May 2024
Dear Andrew,We appreciate the time you have taken to write this review after your visit and the positive feedback you have shared. We look forward to welcoming you again, very soon.Regards,Iberostar Rose Hall Beach

8/10 Good

Nickoda

Travelled with family and small children
Liked: Cleanliness
It was good.
Stayed 2 nights in May 2024
Response from Quality Manager on 22 May 2024
Dear guest,We were delighted to read this positive assessment after your holiday at our hotel, please come back again soon. Kind regards,Iberostar Rose Hall Beach

6/10 Okay

Jazz

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2024

2/10 Terrible

Lucy

Travelled with family and small children
Disliked: Cleanliness, staff & service
This stay was so awful it has taken me a year to be able to face writing the review for it. The room was terrible (we arrived to a broken door that didn't lock and it wasn't much better maintained inside) the staff were unpleasant (one of them actually said to me if I wanted better service I should have stayed on the other side of the hotel), the food was disappointing. Shared areas of the property were well maintained hence the three stars as opposed to one.
Stayed 2 nights in Apr 2023
Response from Quality Manager on 15 May 2024
Dear Lucy,We regret that your experience at our hotel last year, did not meet your expectations. It is disappointing to hear about the issues you faced, and these are not the standards we aim to provide.On the other hand, we are pleased to learn that you found the common areas of our property to be well-maintained. This reflects our commitment to offering a clean and comfortable environment for all our guests.Regarding your comments about our gastronomy, we would like to point out that our team of professional chefs strives to meet the diverse tastes of our guests by offering freshly prepared, high-quality, and varied local products. We understand, however, that taste is subjective and apologize if our culinary offerings did not meet your personal preferences.We sincerely appreciate your feedback, as it provides us with the opportunity to improve. We assure you that we will take your constructive comments into serious consideration and forward them to the appropriate departments.We sincerely hope that Iberostar will remain in your future holiday plans. Until next time, we wish you well.Best regards,Iberostar Rose Hall Beach

10/10 Excellent

Tashonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time out of the country and so glad I picked this resort I had a great time
Stayed 4 nights in May 2024
Response from Quality Manager on 15 May 2024
Dear guest,We are very happy to read that our hotel has lived up to your expectations. We look forward to serving you again to repeat or even surpass this experience.Regards,Iberostar Rose Hall Beach

10/10 Excellent

Taznique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staffs are great. The place is super clean & it smells soo good. I highly recommend & it’s kid friendly as well. You will not go wrong with staying there.
Stayed 4 nights in May 2024
Response from Quality Manager on 15 May 2024
Dear guest,A comment as positive as yours is the best confirmation that we are working in the right direction. Thank you very much on behalf of the whole team. It would be marvellous to see you again one day.Kind regards,Iberostar Rose Hall Beach

4/10 Poor

Jamileya

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
A lot of mosquitoes very outdated not too much food to choose from
Stayed 2 nights in May 2024
Response from Quality Manager on 13 May 2024
Dear Jamileya,It is with concern that we read your comments about your recent stay at our hotel. Our primary aim is to provide an enjoyable and comfortable experience to all our guests, and it seems we did not meet your personal expectations.Regarding the issue of mosquitoes, we understand how this could have affected your comfort. As part of our commitment to maintain exceptional standards of cleanliness, we ensure adequate measures are in place to mitigate such issues. Furthermore, we are saddened to hear your remarks about the variety of our food offerings. We strive to cater to every palate with a diverse range of culinary options.You can rest assured that we will look into your constructive observations and forward them to the correct departments for their serious consideration where necessary. Finally, we hope for another opportunity to serve you in the future.Best regards,Iberostar Rose Hall Beach

8/10 Good

Nate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Concierege was WAY too aggressive with their sales pitch
Stayed 7 nights in Apr 2024
Response from Quality Manager on 8 May 2024
Dear Nate,We will gladly look into your areas of concern. Please come back again soon so we can completely fulfil your expectations. Best Regards,Iberostar Rose Hall Beach

2/10 Terrible

Farhad

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was my first time staying with this company since my friend suggested them but I will never return to them. I had to pay a lot more money to switch me to another Iberostar (Grand). They made me wait for couple of hrs to switch and Paid $700 as they said these resorts are the same but under different managements. I was celebrating a birthday at their new location (Grand) but they could not find a candle for a 2x2 inch cake. What a shame. I hope someone look into this.
Stayed 5 nights in Apr 2024
Response from Quality Manager on 6 May 2024
Dear Guest,We are sorry to hear that your recent experience at our hotel did not meet your expectations. We value every comment from our guests and take your feedback very seriously.We understand your frustration. On the other hand, we regret any inconvenience you experienced. We strive to provide exceptional service and it is clear that on this occasion you did not recieve this impression.You can be assured that we will look at all your constructive comments and forward them to the correct departments for serious consideration where necessary and sincerely hope that Iberostar will remain in your future holiday plans.Best regards,Iberostar Rose Hall Beach

10/10 Excellent

Rufaro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here! Sparkle - Legs&Thighs- Damion- Warren just to list a few of the amazing staff at the resort !!! The food was nothing to run home to mom about however it was still better than most. I will definitely be returning to this resort
Stayed 5 nights in Apr 2024
Response from Quality Manager on 8 May 2024
Dear Rufaro,We would like to thank you for choosing us for your holiday and we are honoured to know that we have lived up to your expectations. Please come back and see us again in the future.Best regards,Quality ManagerIberostar Rose Hall Beach

6/10 Okay

Shanaya

Travelled with family
Liked: Staff & service
The staff were all great, at all times they were nothing but nice and helpful, the bartenders kept the drinks strong at all times! The resort itself could use some work. The pictures that are online are obviously from when the resort was first opened, as it does not look like that anymore. There was mold around the shower heads, the toilets would run all night if not flushed properly, the balcony posts were cracked, the lighting in the rooms was terrible, the TV did not have a way to access streaming services, and the bedside table was was chipped away with the lining peel away. As I stated in the beginning the staff members nice and friendly at all times, no matter what but the resort itself does need work. The night club was very fun, but we did have to walk to resorts over to the sister property, the nightclub stays open until 2 or 3am but the gold carts to drive over to the sister resort stop running at 11:00pm. Because of the work that needs to be done this is not a place that I would stay at again or recommend to friends or family to stay at.
Stayed 5 nights in Apr 2024
Response from Quality Manager on 21 May 2024
Dear Shanaya,We are very pleased to read that you had a pleasant time in our hospitality and want to thank you for sharing your feedback with us. Our highly-skilled staff at the hotel and the entire team behind the scenes ensures that we always improve and meet the wishes and preferences of our valued guests. We always welcome their ideas because they can only help us in our goal of providing perfect holidays for them. We will, of course, take note of your valuable feedback and will forward it to the appropriate department for consideration.Again we thank you for this review and hope you had a pleasant journey home. Best Regards,Iberostar Rose Hall Beach

10/10 Excellent

Zondranika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about it ...
Stayed 3 nights in Apr 2024

8/10 Good

Yolanda

Stayed 7 nights in Apr 2024

4/10 Poor

connie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Will never stay here again. If you don’t slam the balcony door to where it seals the air conditioner won’t work. And there is a sign on balcony door not to close balcony from outside. And if you do you can’t open it to get back in. Really!!! In the building we was in there was a wedding 3 out of 4 nights right in front of our room, so noisy and made sitting on balcony impossible. At the beach there was so many locals selling junk,parked in canoes you had to walk around them to get in ocean. One day big argument between resort security and several locals. The money you pay to stay there you should not be exposed to this. The lighting is terrible in rooms. Half the plug in outlets didn’t work. We have been to Jamaica 12 times in the past 20 years and this visit was bad. Jamaica is a beautiful place but this resort needs work!!!
Stayed 4 nights in Apr 2024
Response from iberostar on 24 Apr 2024
Dear Guest,Although we sincerely regret reading that your holiday at our hotel was not to your liking, we are grateful that you have taken the time to send us your review.Please rest assured that we have taken your concerns seriously and we hope that you will allow us another opportunity at one of our hotels in the future. Best Regards,Quality Manager

8/10 Good

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The beach was great, and the staff kept the entertainment going, it was so much fun
Stayed 8 nights in Mar 2024
Response from iberostar on 24 Apr 2024
Dear Guest,Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel.We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,Quality Manager

10/10 Excellent

roque

Stayed 5 nights in Apr 2024

10/10 Excellent

Caj

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing.
Stayed 4 nights in Apr 2024
Response from iberostar on 17 Apr 2024
Dear Guest,Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel.We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,Quality Manager

8/10 Good

aster

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I like the hotel. It was very clean and well staffed. We did have issue with checking in and took a while which I wasn’t happy about. The resort has excellent food selection to choose from and I loved every minute of it. They have 4 different restaurants plus buffet to chose from . Remember that o reserve for the Restaurant ahead of the time. Housekeeping service was great. The photography shop was great and I loved the pictures we took with my family. The customer Service Channel was so great and helped us a lot! Thank you for that!
Stayed 4 nights in Mar 2024
Response from iberostar on 17 Apr 2024
Dear Guest,Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel.We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,Quality Manager

10/10 Excellent

Shuniece

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from iberostar on 17 Apr 2024
Dear Guest,Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel.We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,Quality Manager

10/10 Excellent

Daniel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, friendly staff!!
Stayed 6 nights in Mar 2024
Response from iberostar on 11 Apr 2024
Dear Guest,Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel.We thank you for choosing Iberostar and we hope to welcome you back again in the future.Best Regards, Quality Manager

10/10 Excellent

Paraskevas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to various "all inclusive" hotels in the past and this one, by far, had the best food! Alcoholic drinks also didn't taste watered down. The staff was helpful and most tours pick up right from the lobby. Only negative: there is a bed of sea grass across the bed of majority of the sea, with just small patches cleared out and sandy. However, there are no seaweeds, foul smells, or other negative effects to the sandy beach, outside of the water.
Stayed 5 nights in Mar 2024
Response from iberostar on 9 Apr 2024
Dear Guest,Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel.We thank you for choosing Iberostar and we hope to welcome you back again in the future.Best Regards,Quality Manager

10/10 Excellent

Wana V

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in all areas were wonderful. I would like if the hotel would come up with the solution towards guests who hold pool & beach lounge chairs. Check out what cruise ships are doing! I be back for sure next year.
Stayed 4 nights in Apr 2024
Response from iberostar on 9 Apr 2024
Dear Guest,Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel.We thank you for choosing Iberostar and we hope to welcome you back again in the future.Best Regards,Quality Manager

6/10 Okay

Stacy

Stayed 4 nights in Mar 2024
Response from iberostar on 9 Apr 2024
Dear Guest,Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel.We thank you for choosing Iberostar and we hope to welcome you back again in the future.Best Regards,Quality Manager

6/10 Okay

Dan

Stayed 7 nights in Mar 2024
Response from iberostar on 9 Apr 2024
Dear Guest,Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel.We thank you for choosing Iberostar and we hope to welcome you back again in the future.Best Regards,Quality Manager

10/10 Excellent

Anne

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great trip with my 12 year old son. We had a great time. Great accommodations!
Stayed 4 nights in Mar 2024
Response from iberostar on 4 Apr 2024
Dear Guest,Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel.We thank you for choosing Iberostar and we hope to welcome you back again in the future.Best Regards,Quality Manager

6/10 Okay

Thalia

Stayed 3 nights in Mar 2024
Response from iberostar on 22 Apr 2024
Dear Guest,Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel.We thank you for choosing Iberostar and we hope to welcome you back again in the future.Best regards,Quality Manager

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great. Rooms were clean. Property was clean and well maintained. Staff was friendly and helpful. We did not use the pools much at all as the beach was beautiful, calm, warm waters with great snorkeling. Dive shop ( Dressel divers) right next to the hotel on the beach was super convenient for included water sports and any excursions. We had some great dives. My only recommendation would be for required hand sanitizer before entering the buffet/ or given a plate. I would have loved more live reggae music- we heard two bands in the week we were there. We loved it and would recommend to friends and family!
Stayed 5 nights in Mar 2024
Response from iberostar on 4 Apr 2024
Dear Guest,Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel.We thank you for choosing Iberostar and we hope to welcome you back again in the future.Best Regards,Quality Manager

6/10 Okay

Anthony Joseph

Travelled with family
Limited staff. Took forever to get a drink all the time. Not enough bartenders or waitresses at the pool area. Bathrooms were dirty and rarely cleaned. Our room didn’t even get turned over me of the days. They built a stage in the lobby bar so every day at happy hour you heard construction workers working. No live music. Just a very average experience at best.
Stayed 5 nights in Mar 2024
Response from iberostar on 4 Apr 2024
Dear Guest,Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel.We thank you for choosing Iberostar and we hope to welcome you back again in the future.Best Regards,Quality Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from iberostar on 28 Mar 2024
Dear Guest,Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel.we thank you for choosing Iberostar and we hope to welcome you back again in the future.Best Regards,Quality Manager

8/10 Good

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pools Good food Relaxing time
Stayed 2 nights in Mar 2024
Response from iberostar on 4 Apr 2024
Dear Guest,Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel.We thank you for choosing Iberostar and we hope to welcome you back again in the future.Best Regards,Quality Manager

8/10 Good

Aretha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time at the resort. The staff are amazingly friendly and very accommodating. The hotel is older but maintained (the lobby smelled heavenly). I loved the different food options as there were 5 restaurants on-site BUT I did not like that the restaurants close at 10 pm. You can get a snack in the lounge but the choices are very limited (sandwiches, hot dogs, patties). The drinks were good and the bartenders can make any cocktail BUT you have to pay additional for top shelf liquors.There was a mini bar in the room that had beer and soda. The mini bars are refilled daily. I love that they put these glass containers in the rooms for water…there are dispensers on each floor with purified water for refilling. The pool is amazing and large. There is a swim up bar too. You are directly on the beach which was a plus BUT be prepared to have people trying to sell you stuff…I did appreciate that they were not harassing after you said no thanks. The resort is close to the airport, restaurants and shopping BUT you will need transportation. If you are looking for a private tour guide please consider Sunlit Adventures Jamaica Tours. They are the BEST!! They provide private tours and the tour guide stay with you for every activity to make sure you are safe and enjoying your activity. They cater to your every need. This made me and my party feel extremely safe. Overall this is a great hotel with many amenities and great customer service. I would definitely recommend this resort.
Stayed 4 nights in Mar 2024
Response from iberostar on 20 Mar 2024
Dear Guest,Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel.We thank you for choosing Iberostar and we hope to welcome you back again in the future.Best Regards, Quality Manager

10/10 Excellent

Keila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing, my boyfriend and I loved every part of it. From the food to the staff to the room. It was amazing and we wished we had stayed longer we will definitely be back!
Stayed 4 nights in Mar 2024
Response from iberostar on 20 Mar 2024
Dear Guest,Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel.We thank you for choosing Iberostar and we hope to welcome you back again in the future.Best Regards, Quality Manager

10/10 Excellent

Sherrie L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give this place a higher rating I would. The staff are so incredibly welcoming and friendly. The resort is super clean and there is so much to offer. Activities during the day and entertainment at night. I received several warnings for danger but never once felt unsafe. We will be heading back again
Stayed 4 nights in Mar 2024
Response from iberostar on 20 Mar 2024
Dear Guest,Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel.We thank you for choosing Iberostar and we hope to welcome you back again in the future.Best Regards, Quality Manager

10/10 Excellent

Shirley, Memphis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from iberostar on 20 Mar 2024
Dear Guest,Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel.We thank you for choosing Iberostar and we hope to welcome you back again in the future.Best Regards, Quality Manager

10/10 Excellent

Marquis

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 4 nights in Feb 2024
Response from iberostar on 12 Mar 2024
Dear Guest,We would like to express our appreciation for the time that you have taken to send us your review.we would like to thank you for your invaluable opinion, and we hope that you had a pleasant journey home.Best Regards,Quality Manager

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from iberostar on 12 Mar 2024
Dear Guest,We would like to express our appreciation for the time that you have taken to send us your review.we would like to thank you for your invaluable opinion, and we hope that you had a pleasant journey home.Best Regards,Quality Manager

6/10 Okay

Shiv

Travelled with partner
Liked: Amenities, property conditions & facilities
Average stay Good was not as good as advertised Fitness centre was wonderful Guest room was very dated
Stayed 4 nights in Feb 2024
Response from iberostar on 12 Mar 2024
Dear Guest,We would like to express our appreciation for the time that you have taken to send us your review.we would like to thank you for your invaluable opinion, and we hope that you had a pleasant journey home.Best Regards,Quality Manager

8/10 Good

Duane

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Feb 2024
Response from iberostar on 12 Mar 2024
Dear Guest,We would like to express our appreciation for the time that you have taken to send us your review.we would like to thank you for your invaluable opinion, and we hope that you had a pleasant journey home.Best Regards,Quality Manager

10/10 Excellent

Shali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from iberostar on 12 Mar 2024
Dear Guest,We would like to express our appreciation for the time that you have taken to send us your review.we would like to thank you for your invaluable opinion, and we hope that you had a pleasant journey home.Best Regards,Quality Manager

10/10 Excellent

Edward

Travelled with family and small children
Liked: Amenities
Very friendly, helpful staff. Good food except Italian. Fun.
Stayed 7 nights in Feb 2024
Response from iberostar on 12 Mar 2024
Dear Guest,We would like to express our appreciation for the time that you have taken to send us your review.we would like to thank you for your invaluable opinion, and we hope that you had a pleasant journey home.Best Regards,Quality Manager

8/10 Good

Lisa, Yonkers

Travelled with family
Liked: Cleanliness, amenities
The property is well kept and very quiet. The staff at the front desk were friendly and helpful. The service at the buffet is basically self serve including drinks. The rooms could use some updating. There weren’t enough outlets for our phone chargers and none of the drawers to our dresser would close. Also, the ice machine on our floor did not work.
Stayed 4 nights in Feb 2024
Response from iberostar on 12 Mar 2024
Dear Guest,We would like to express our appreciation for the time that you have taken to send us your review.we would like to thank you for your invaluable opinion, and we hope that you had a pleasant journey home.Best Regards,Quality Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from iberostar on 12 Mar 2024
Dear Guest,We would like to express our appreciation for the time that you have taken to send us your review.we would like to thank you for your invaluable opinion, and we hope that you had a pleasant journey home.Best Regards,Quality Manager

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from iberostar on 12 Mar 2024
Dear Guest,We would like to express our appreciation for the time that you have taken to send us your review.we would like to thank you for your invaluable opinion, and we hope that you had a pleasant journey home.Best Regards,Quality Manager

10/10 Excellent

lashala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from iberostar on 12 Mar 2024
Dear Guest,We would like to express our appreciation for the time that you have taken to send us your review.we would like to thank you for your invaluable opinion, and we hope that you had a pleasant journey home.Best Regards,Quality Manager

8/10 Good

Sunshine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice resort, however the rooms are dated and beds/pillows very uncomfortable. Not enough outlets to be able to plug things in.
Stayed 5 nights in Feb 2024
Response from iberostar on 12 Mar 2024
Dear Guest,We would like to express our appreciation for the time that you have taken to send us your review.we would like to thank you for your invaluable opinion, and we hope that you had a pleasant journey home.Best Regards,Quality Manager

10/10 Excellent

reiner

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family vacation with a 2yr old
Review from family of 3, including a 23 month old, Feb. 2024 Airport: This airport has hundreds of flights landing and departing daily, be prepared to move quickly thru each process, deplaning, customs, baggage claim, exit etc. They know what they're doing. The airport at times feels too small for the quantity of visitors it has to process. The airport staff are great, this is definitely a tourist airport. Departure process is much faster than arrival, check-in and security in under 10min, with toddler and stroller. Transportation: We used JamaicaToursLtd. EXCELLENT service & price. The driver doubles as entertainment officer. Hotel: Location: 10/10, the Beach is 1 of 3 hotels on property, the other two being the Grand and Suites. WiFi: 10/10, both coverage and speed Staff: 10/10, above expectations Food: 10/10, above expectations Pool: 10/10, many pools to choose from, including water park pool for kids in the Suites. Room: 9/10, above expectations, size, bathroom, AC, furniture Beach: 8/10, typical Caribbean beach, the only downside are the mobile sales people which obstruct the otherwise perfect view Drinks: 8/10, Great
Stayed 4 nights in Feb 2024
Response from iberostar on 12 Mar 2024
Dear Guest,We would like to express our appreciation for the time that you have taken to send us your review.we would like to thank you for your invaluable opinion, and we hope that you had a pleasant journey home.Best Regards,Quality Manager

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were professional, its the first property I have been to where the staff didn't show preference in treatment towards the tourist (Caucasians) over the liocal/other Jamaicans. All staff members mannerisms were polite and friendly, greeting guest with a smile, letting guest feel welcome and appreciated. As a Jamaican living overseas I am very proud of the staff members, please dont drop the ball and I certainly will be spreading the word about the property. First property I have been to with so much variety of deliciously well prepared food at any given time.
Stayed 2 nights in Feb 2024
Response from iberostar on 12 Mar 2024
Dear Guest,We would like to express our appreciation for the time that you have taken to send us your review.we would like to thank you for your invaluable opinion, and we hope that you had a pleasant journey home.Best Regards,Quality Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful resort!
An absolutely beautiful resort! Staff are very friendly and accommodating especially the entertainment team! Food is delicious and huge variety at the buffet. Water filtration system and refillable glass bottles were an excellent bonus. This is our second time visiting this resort and we were not disappointed both times.
Stayed 8 nights in Feb 2024
Response from iberostar on 12 Mar 2024
Dear Guest,We would like to express our appreciation for the time that you have taken to send us your review.we would like to thank you for your invaluable opinion, and we hope that you had a pleasant journey home.Best Regards,Quality Manager

2/10 Terrible

Bing, Cambridge

Stayed 4 nights in Feb 2024
Response from iberostar on 20 Mar 2024
Dear Guest,Thank you for choosing our hotel for your recent holiday.Although it would appear this was not the perfect fit for you and your partner/family, we hope you will join us again at one of our many other beautifully located Iberostar hotels for your next holiday.Best regards,Quality Manager

10/10 Excellent

Alan C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That place was best place I ever stayed at in my entire life. The service and staff were so friendly and nice. There is no way I can put into words how amazing the staff was. The hotel is great but the staff were by far the most amazing people.
Stayed 4 nights in Jan 2024
Response from iberostar on 11 Feb 2024
Dear Guest,Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel.We thank you for choosing Iberostar and we hope to welcome you back again in the future.Best regards,Quality Manager