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Reviews of Haven Montauk

2.5 out of 5
Haven Montauk
533 Westlake Drive, Montauk, Montauk, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 180 out of 294 reviews" "
Rating 8 - Good. 72 out of 294 reviews" "
Rating 6 - Okay. 24 out of 294 reviews" "
Rating 4 - Poor. 8 out of 294 reviews" "
Rating 2 - Terrible. 10 out of 294 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alison, Nesconset

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super sweet place
Stayed 2 nights in May 2024

8/10 Good

Constance

Liked: Cleanliness, staff & service
This is a decent place for the price. The sunset beach is within walkable distance, and the lighthouse is approx. 12 min. away by car.
Stayed 1 night in Apr 2024

8/10 Good

Janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked the location of this hotel. You could walk across the street a couple hundred ft and see an amazing Sunset. Close to nice restaurants. Nice staff as well.
Stayed 1 night in Oct 2023

10/10 Excellent

Matt

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean views - convenient to Montauk and yet very quiet.
Stayed 3 nights in Oct 2023

10/10 Excellent

Alexander

Stayed 8 nights in Sep 2023

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location.
Stayed 1 night in Oct 2023

10/10 Excellent

Jaana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice.
Stayed 1 night in Oct 2023

8/10 Good

Dan

Stayed 1 night in Oct 2023

10/10 Excellent

Taylor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cutely decorated with activities available to you like bikes, bonfires, and beach chairs.
Stayed 2 nights in Sep 2023

6/10 Okay

Richie

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

8/10 Good

Gale

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Haven Staff on 9 Sept 2023
Thank you very much for your feedback! Best Regards,

10/10 Excellent

Dana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. The rooms were cute and clean. You are walking distance to shops and the beach.
Stayed 2 nights in Aug 2023
Response from Haven Staff on 9 Sept 2023
Dear Dana, Thank you very much for your feedback!Best Regards,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Highly recommended
Stayed 3 nights in Aug 2023
Response from Haven Staff on 9 Sept 2023
Dear Michael, Thank you very much for your lovely feedback!Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Haven Staff on 9 Aug 2023
Thank you very much for your feedback!Best Regards,

10/10 Excellent

Cherelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were extremely kind and accomodating.
Stayed 1 night in Jul 2023
Response from Haven Staff on 30 Jul 2023
Thank you very much for your lovely feedback!Best Regards,

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab location. Beach in easy reach and it's just what we imagined. The staff were so very helpful
Stayed 1 night in Jul 2023
Response from Haven Staff on 30 Jul 2023
Thank you very much for your lovely feedback! Best Regards,

8/10 Good

Erica

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Haven Staff on 22 Jul 2023
Thank you very much for your feedback!!Best Regards,

8/10 Good

Madeline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location in Montauk was great. The staff also was great- Once you're checked in, they have a texting system so you can respond with questions or let them know if you need anything that way which I found very convenient. The pool area was nice, and it was nice that even though we got there before we could check in, we had access to that area. While it is in Montauk and we were there during a summer weekend, which is an expensive area and time to be there, it still felt like we were paying way too much for the room- the room was perfectly normal and clean but it's still a motel room. The beds were comfy.
Stayed 2 nights in Jul 2023
Response from Haven Montauk on 6 Jul 2023
Dear Madeline it was great having you and your friends staying at Haven.Thank you very much for your lovely and very productive feedback. Best Regards, Haven Staff

8/10 Good

Jonathan, Denver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for the ferry to Block Island. Need water glasses in the rooms.
Stayed 1 night in Jun 2023
Response from Haven Staff on 6 Jul 2023
Dear Jonathan, Thank you very much for your feedback. Best Regards,

8/10 Good

Jonathan, Denver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Clean.
Stayed 1 night in Jun 2023
Response from Haven Staff on 22 Jul 2023
Thank you very much for your feedback!Best Regards,Haven Staff

2/10 Terrible

Clare

Travelled with family
Disliked: Staff & service, property conditions & facilities
Air conditioning was broken. We wanted to go to dinner, and had a conversation with front desk manager who said she wouldn’t go into our room while we were gone. I received a text from Colleen after she went into my room after inspecting the air conditioner. Then she denied ever saying anything. Violation of space/trust and lie on top of lie from staff.
Stayed 1 night in Jun 2023
Response from Haven Staff on 6 Jul 2023
Dear Guest, You asked us to fix your air conditioner which the switch was off on the wall and that is why it was not working and that is exactly what we did. We never lie or violated your space, you were very rude with Colleen when she was only trying to help you. Best Regards, and thank you very much for giving us the opportunity to make this clarification.

6/10 Okay

Kevin

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Besides one front desk attendant that was beyond inviting and sweet, everything about this place was disappointing. We found a few ants in the room, and there was absolutely no service or wifi in our room. If it did work, it was for 2 minutes before it crashed again. The motel claims there is free wifi but both servers they gave us did not work well at all. When i called about this, a woman at the desk said “well it’s working for me so”. Also, the pool was not cleaned yet even tho we stayed after memorial day. We didn’t have access to all the amenities such as the grill or pool. There was no coffee machine or microwave in the room, so it was basically up to us to go out everyday and drive 30 minutes to the market to get food if we didn’t want to spend money on 3 meals a day. You have to drive everywhere to get anything, and the nearest Dunkin is 50 minutes away. CVS is 30 minutes away. The town is about 25 minutes away. The beach is not on site as well. The beach is a 10-15 minute drive, but the bay is across the street. There was nothing really to do here and honestly, not worth the amount we paid. I’m very disappointed. I did think one of the desk attendants was very friendly and caring, but the others were just straight up rude. I wish I got her name so I could tell her boss how nice she was.
Stayed 4 nights in Jun 2023
Response from Haven Staff on 6 Jul 2023
Dear Guest, Her name is Colleen and we will make sure to let her know, thank you very much for your lovely comment about her, we apologize about all the inconveniences you encounter during your stay at Haven, bay beach is accross the street since we are located on the harbor side of Montauk however the beach is beautiful, the ocean side is only a 10 minute drive and we offer beach parking permits, the picnic are was not closed, we are very sorry about the confusion there. We did had an issue with the pool and it was closed, we apologize about that. The rooms only have a mini fridges however we do offer coffee and tea in the office all day and we have Tony's market right behind the hotel where you can get pretty much anything you need. Hope you will give another opportunity and come back to stay with us again. We are working on improving all the rooms and amenities so guests can have the experience they deserve. Best Regards,

10/10 Excellent

Sarah

Stayed 1 night in Jun 2023
Response from Haven Staff on 22 Jul 2023
Thank you very much for your feedback!Best Regards,

2/10 Terrible

marlene

Stayed 1 night in May 2023
Response from Haven Staff on 22 Jul 2023
Thank you very much for your feedback!Best Regards,

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Haven Staff on 22 Jul 2023
Thank you very much for your feedback!Best Regards,

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Haven Staff on 22 Jul 2023
Thank you very much for your feedback!Best Regards,

8/10 Good

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to the Harbor
The hotel was very pleasantly located near the harbor which was a nice surprise. the Room was clean and the fire pit / picnic area was also an added benefit. The rooms were no frills but very clean.
Stayed 2 nights in May 2023
Response from Haven Staff on 22 Jul 2023
Thank you very much for your very productive feedback!Best Regards,

6/10 Okay

Robert l

Stayed 2 nights in May 2023

6/10 Okay

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel. Not one I would recommend for families or elderly.
Stayed 2 nights in May 2023

10/10 Excellent

Tom

Stayed 2 nights in May 2023

10/10 Excellent

Jillian

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great place with wonderful, friendly and helpful team!
Stayed 3 nights in May 2023

10/10 Excellent

Jillian

Liked: Cleanliness
Stayed 1 night in May 2023

8/10 Good

Tim

Stayed 1 night in May 2023

10/10 Excellent

Jonathan B

Stayed 1 night in May 2023

10/10 Excellent

Francisco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room and excellent service
Stayed 1 night in Apr 2023

10/10 Excellent

Milan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique motel right on the LI Sound in Montauk. Near Gossmans dock and charter boats. Great restaurants and shops nearby. The sunset from our deck was stunning. We had a one bedroom suite with living room, fridge, AC and kitchenette. I highly recommend Haven!!!
Stayed 2 nights in Oct 2022

6/10 Okay

Wendell, Hempstead

Travelled with partner
Liked: Staff & service
Uncomfortable bed and extremely small tv.
Stayed 1 night in Oct 2022

10/10 Excellent

Eric

Stayed 1 night in Oct 2022

6/10 Okay

Robert and Barbara

Travelled with partner
Disliked: Amenities, property conditions & facilities
They hardly make hotels like this anymore. It's a bare-bones kind of place, needing significant upgrading. THe staff was on the gruff side. The breakfast was apples and yoghurt. The overall feeling is Motel-6'ish. But on the up-side, it's location is great, out at a spit of land in Montauk Harbor (not Montauk Village, not Montauk Point). Lovely views.
Stayed 2 nights in Oct 2022

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities
Rooms are in need of microwaves, and the only thing offered at breakfast was fruit, yogurt, and coffee
Stayed 2 nights in Oct 2022

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the property and location. Close to food, beaches and lovely area.
Stayed 1 night in Sep 2022

10/10 Excellent

Betzabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My name is Betzabeth Hernández, I’m in love with this location. Staff at front desk very kind. Caleen is the sweetest person ever, Friendly and very kind. Cleanness of the room. I really love this place, it was our first time at “Haven” But is not the last! I’ll see you soon! :)
Stayed 1 night in Sep 2022

10/10 Excellent

barbara

Stayed 1 night in Sep 2022

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will return, perfect and nice to hear the waves from the storm that was in effect when we visited.
Stayed 1 night in Oct 2022

4/10 Poor

James

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom was extremely dirty. Tub was stained and tile grout had visible mold
Stayed 2 nights in Sep 2022

8/10 Good

Carmine

Stayed 2 nights in Sep 2022

10/10 Excellent

Eliza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place! Cozy, clean room with a very comfortable bed. We will be back.
Stayed 3 nights in Sep 2022