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Reviews of Mercure Clermont Ferrand Centre Jaude

4 out of 5
Mercure Clermont Ferrand Centre Jaude
1 Avenue Julien, Clermont-Ferrand, Puy-de-Dome

Reviews

9.4

Exceptional

Rating 10 - Excellent. 295 out of 405 reviews" "
Rating 8 - Good. 98 out of 405 reviews" "
Rating 6 - Okay. 11 out of 405 reviews" "
Rating 4 - Poor. 1 out of 405 reviews" "
Rating 2 - Terrible. 0 out of 405 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Mathilde

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Murielle on 20 Apr 2024
Madame Saint-Michel,Nous vous remercions d'avoir pris le temps de noter notre établissement. cependant, sans retour détaillé de votre part, il ne nous sera pas possible d'améliorer les points ayant contribués à votre mécontentement.Cordialement,

8/10 Good

Jill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice sized rooms with a comfortable bed. The shower was a bit wild with no guard for the back where the water was splashing out the side. The gym was quite small, but I was happy to have one.
Stayed 2 nights in Nov 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

8/10 Good

Sanjay

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay in Clermont Ferrand. It's located right at the center of the town in Jaude, restaurants, shops are easily accessible by walk.
Stayed 6 nights in Jun 2023

10/10 Excellent

Stephen

Stayed 1 night in May 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Tomoko

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 7 nights in Nov 2022
Response from Murielle on 20 Dec 2022
Dear Tomoko,We very much appreciate your comments regarding your stay at the Hôtel Mercure Clermont-Ferrand Centre Jaude. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,MurielleChargée relation clientHôtel Mercure Clermont-Ferrand Centre Jaude

4/10 Poor

Steve

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Sullen slow service
Go to the Car park first, save yourself the stress of going the centre 3 or 5 times. Reception , once we got in was friendly. Decided to eat in the bar, the barman was dreadful, so slow .. it took 15 minutes to get our drinks , only 2 other couples on there, he was sullen and scruffy.. not 4 star service
Stayed 1 night in Sep 2022

10/10 Excellent

Konstantin, Milwaukee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in the very central location close to all attractions
Stayed 1 night in Jul 2022

6/10 Okay

Urban

Stayed 1 night in May 2022

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff and service were outstanding, parking very convenient and reasonably priced. Room was great except for a heavy perfume smell that took a very long time to dissipate
Stayed 1 night in Sep 2021

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent city centre hotel
What you'd expect from a Mercure - excellent cleanliness, staff could not have been more helpful. Located in central Clermont- Ferrand, short walk to old town and cathedral, just across Jaude square. Parking in public carpark under the hotel, access from carpark into hotel. Cost €12 for 24 hours. Breakfast choices outstanding, hot, cold, pastries, crepes, etc. Would return.
Stayed 1 night in Sep 2021

10/10 Excellent

Harvey

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well situated. Great staff
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good for short stay
Clean modern hotel in the Centre of city. Paid parking underground which is hard to find. Check in was smooth, beds are comfortable and room was spacious. Good for short stay.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel stay, no complaints
Lovely hotel stay for our stopover driving down to Aix-en-Provence. Receptionist was very kind and helpful, and the room was very clean.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy stay during covid
Easy stay for one night
Stayed 1 night in Mar 2021
Response from Etienne Sallard on 16 Mar 2021
Dear Madam, dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Clermont-Ferrand Centre Jaude. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cordialement, Etienne SALLARD Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

8/10 Good

Mouad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from MURIELLE on 14 Oct 2020
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Cordialement, Etienne SALLARD Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and it is very close to the centre of Clermont-Ferrand. The parking being so close to the hotel was very convenient as well. The only drawback that I would say is that the pillows are very uncomfortable so we did not sleep particularly well.
Stayed 2 nights in Sep 2020
Response from MURIELLE on 14 Oct 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Etienne SALLARD Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hotel is very well located, next to the shops and restaurants, the parking is very well organised, staff is friendly and helpful. Our room was clean, we enjoyed the coffee machine and complimentary soft drinks. The only problem was with the air conditioning. We stayed in Junior Family Suite and one air conditioning outlet was not enough for the large room, bit too hot at night.
Stayed 3 nights in Jul 2020

8/10 Good

TM

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 8 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Nice room and helpful staff. Located right in center.
Stayed 1 night in Oct 2019

10/10 Excellent

Erna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hôtel très bien situé. Accueil et service de haute qualite
Stayed 1 night in Jul 2019

10/10 Excellent

Bharuth

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a junior suite for three nights. Great value. Location is on a two hundred year old square Very interesting and beautiful place Super food, shopping, and friendly Hotel was near perfect
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019

10/10 Excellent

Elena, Frisco, TX

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice hotel, situated in the best art of the city, where the old town meets a new shopping area. The staff is very friendly and the hotel has been renovated recently. It’s working distance from old town, and great restaurants. We had a wonderful time. We highly recommend this hotel
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay here every time I come to CFE. The best bang for your buck (by a long shot), and close to all major amenities and tram lines. Recommend 10 on 10
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights stay whilst touring France
Friendly staff, clean room, excellent location but shame about the firm mattress and pillows
Stayed 2 nights in Sep 2018

8/10 Good

carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018

10/10 Excellent

k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the centre of Clermont Ferrand. Shops and cafes nearby, and a lovely view of the town's square.
Stayed 2 nights in Aug 2018

10/10 Excellent

Louise, brighton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in centre of town
Make sure you get directions for the parking if you are driving.
Stayed 1 night in Aug 2018

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in heart of the city
Great hotel in the heart of the city. Modern, comfortable and friendly, efficient staff. Parking no problem as it's next door with agreed rates.
Stayed 1 night in Jun 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern business hotel in old Clermont-Ferrand
Location was good, on the Place de Jaude. There were several bistros on the Place, and better restaurants not far. The old part of town, with the cathedral, the basilica, etc. was right nearby. We parked in the Parking Jaude B -- there were several places near the exit of the Parking for the hotel (you do have to walk outside about 10 feet to get to the hotel). The hotel was a modern business hotel. For the most part everything was modern and worked, except when we were there they had a problem with the internet, which they eventually fixed. Breakfast was fine. Front desk personnel were very helpful and spoke very good English.
Stayed 1 night in May 2018

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
central and clean Very pleasant helpful staff

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in clermont-fd
Simply perfect... Nothing compares in clermont-fd
Stayed 2 nights in Sep 2017

10/10 Excellent

Itzel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

10/10 Excellent

Karen, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central hotel with good facilities
Stayed overnight on way to Spain. Check in was very welcoming, chatting about weather and children playing in fountain etc. Car park is a little difficult to find but once there is very safe and offers easy access to hotel. Room was very good with tea and coffee making facilities. No bathroom extras like shower cap, etc - but I had them anyway. Good breakfast - the lady maitre'd didn't speak English which was a bit surprising as she asked a lot of questions!
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel
I cant really say much more apart from this is an excellent hotel. Couldn't ask for more
Dear Anonymous, Thank you so much for your very nice comment about our hotel Mercure Clermont-Ferrand Centre Jaude. I hope to have the pleasure of welcoming you for your next visit. See you soon, Warm regards, Guillaume Brun, Manager

10/10 Excellent

Herve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Clermont!
Perfect location, outstanding service, only small downside is that parking is shared with the mall the hotel is attached to. Best hotel in clermont by far, shopping dining entertainment and sightseeing within steps of the hotel...
Response from General Manager on 25 Feb 2017
Dear Herve, Thank you for sharing your experience in our hotel Mercure Clermont-Ferrand Centre Jaude with the community of Expedia. I am delighted to read that you enjoyed your stay with us and especially our location which allows our guests to live in the middle of all the facilities that a city has to offer. My team and I will be happy to welcome you again for your next visit in Auvergne. Best regards, Guillaume Brun, Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel lousy parking.
Nice hotel and staff. Poor communication regarding parking.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
Convenient to city center and very helpful staff.

6/10 Okay

David, Canda

Disliked: Property conditions & facilities
Poor facilities
The neighbourhood looked dowdy though the tram stop outside the hotel was convenient.