Turkish bath/hammam, body treatments, body scrubs, thalassotherapy
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Reviews of Hotel Princesse Flore

5 out of 5
Hotel Princesse Flore
5 Place Allard, Royat, Puy-de-Dome

Reviews

9.0

Wonderful

Rating 10 - Excellent. 141 out of 249 reviews" "
Rating 8 - Good. 85 out of 249 reviews" "
Rating 6 - Okay. 18 out of 249 reviews" "
Rating 4 - Poor. 4 out of 249 reviews" "
Rating 2 - Terrible. 1 out of 249 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Laura

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent but not 5* in terms of service
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Difficult clients handled brilliantly!
We arrived very late due to a difficult journey but were received in good humour. We needed a room on a floor close to the ground because our three dogs who came with us and we were swiftly moved from the 5th to 2nd floor despite it being close on midnight. We then having sorted ourselves out and took the dogs for a walk from which we did not return until 2am. The night porter was extremely patient. At breakfast the next morning on the terrace it began to rain and then thunder. Your staff did everything they could to make us comfortable by providing access to a terrace room. One of our dogs was however, petrified by the thunder and lightening. We continued to eat breakfast on the terrace under parasols. The service was excellent. So too the room and the hotel as a whole. Thank you
Stayed 1 night in Jul 2019

6/10 Okay

Robin

Disliked: Property conditions & facilities
Good value although hotel a little tired and couldn’t get food was directed to alternative premises!
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
What was a truly fantastic hotel is now a little tired for 5 stars. The spa is no longer included in the price and has gone down hill since our last visit. The service in the bar was sporadic at best and the restaurant had no menus in English and only one waiter who made a great job of trying to translate for us. He was the highlight of our stay.
Stayed 2 nights in Feb 2019

10/10 Excellent

Fabien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel close to Chamalières
Perfect hotel. I wish I could stay there longer. The rooms with a view are very nice and breakfast is outstanding. Thanks for your welcome.
Stayed 1 night in Jun 2019

10/10 Excellent

France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Dinner
The room was rather small but comfortable. The dinner we ate in the Restaurant was fabulous! Unfortunately we didn't have time to use the spa facilities which looked wonderful. The Hotel staff were extremely friendly.
Stayed 1 night in Apr 2019

10/10 Excellent

Ole Greger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and quiet
Good hotel, did exactly what we needed for a stop over travelling through France. Comfortable and quiet.
Stayed 1 night in Sep 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
excellent hotel in central France
Very well appointed rooms BUT on our 2nd stay the double room was too small to be even a single. Restaurant expensive and menu undecipherable to an English person with complicated set menus. I mistakenly ordered some thing from a set menu as I am vegetarian and was charged for whole set menu.
Stayed 1 night in Sep 2018

10/10 Excellent

david t

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Shaw Fen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Class
Very accommodating to weary travellers, took a short notice booking and gave us a lovely suite with excellent facilities. Very handy for Vulcania and Puy De Dome. Room was spacious clean and comfortable. Excellent views from 7th floor bar.
Stayed 2 nights in Jul 2018

10/10 Excellent

Elly, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, with an amazing roof terrace. Good sized, clean bedrooms. Wonderful breakfast.
Stayed 1 night in Jul 2018

4/10 Poor

geoff, london

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not a 5 star hotel
In no way is this a 5 star hotel we refused a hot meal in the restaurant on the night we arrived and no alternative hot meal was offered i.e. no in room menu was available. I suggested a compromise that my partner and I had a single main course in the bar area this was flatly denied. The staff were officious and unfriendly with no help given to find an alternative restaurant. definitely not recommended as a luxury hotel.
Stayed 2 nights in Jun 2018

10/10 Excellent

Ole Greger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Nan, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Clermont-Ferrand
Super service, room was large and clean. Their breakfast buffet was extremely generous and so tasty. Their restaurant for Dinner was outstanding!
Stayed 4 nights in Feb 2018

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay at the Hotel Princess Flore. We had a great time visiting the Puy du Dome and the spa was very relaxing. The restaurant on the roof was delicious and the staff was very helpful.
Stayed 2 nights in Jun 2017

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great spa hotel
The stay was very enjoyable, with the associated spa being a superb facility. Dinner in the restaurant was superb, with great staff.

10/10 Excellent

Mark L, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food and wine at dinner, excellent breakfast
Great stay, good service. It came up to expectations. It was a pity it was only one night.

10/10 Excellent

ianandlaura, La Manga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Spa
The only thing that let the hotel down was dinner on our first night. The food was excellent and the service to start excellent. We were then left sitting with empty desert plates for 20 minutes waiting to sign for our meal. The wait was due to the waiter chatting to his friend and showing each other photos on their phones. Not what you expect in a 5 star hotel.

10/10 Excellent

John, Saint Germain en Laye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and spa to relax in first class
Excellent hotel with clean first class bedroom and bathroom. Hotel amenities, although untried but seen, are first class.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stop off hotel
A nice room. Pre booked parking for 15 euros. Not overly helpful staff. Extremely disappointed to be told that the adjacent Spa was closed all week. Reading the hotel website it read as if the spa was part of the hotel complex. It isn't. It would have been helpful to have been informed there was no swimming pool etc before we arrived.

10/10 Excellent

Mary, Massachusetts

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel; good location.
The hotel is a short drive from the Puy-de Dome and the "volcanoes" area, where we had spent the day. The staff was very welcoming and informative. We arrived after 6 pm, and the hotel restaurant was fully booked (I think there was a large party there); but the woman at reception (who was very pleasant and spoke excellent English) offered to make reservations for us at another restaurant. We decided instead to just go across the street to the local bistro, where we had a fine meal--nothing fancy or memorable, but just what we needed at the end of our day. We returned there for coffee/pastries the following morning; very convenient. Like most European hotels, the rooms are small; but given that fact, the room was lovely. Also note that the "toilette" is in a separate room from the tub/shower and sinks--also fairly typical. We didn't have time to use the spa, but fluffy robes and slippers were provided. Towels in the bathroom were also high quality. Parking: We had anticipated paying about 15 euros to park the car overnight with the hotel. But we parked in the public lot out front to register, and we found we could just leave the car there, put in the number of euros we'd need for the start of the next day's fees (we arrived after 6 pm, so free parking overnight) and the meter would "go on again" at 9 am. We put in 3 euros, which would have taken us 'til noon, 'though we left by 11 am.

8/10 Good

Chris, Shropshire

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent overnight accomodation
Room was spacious, clean, comfortable and luxurious. Our stay was only for a single night, as we used this stop to break our journey from the south of France back to the tunnel. the room more than ticked all the boxes. We took our evening meal in the Hotels Panaromatique restaurant, which was also excellent

10/10 Excellent

Chris, Christchurch Dorset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel close to Puy-de Dome
We stayed one night in order to visit Puy de Dome (by car). The hotel was excellent, we booked a standard double but we were given an upgrade to a privilege (I don't know the difference). The room was not huge but there was a large bathroom with 2 wash basins (and a separate toilet). The room had a fridge, kettle and the teas and coffees.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Stayed for one night. Comprehensive spa facilities available to hotel guests. Our evening meal was excellent and there was a large choice for breakfast. Staff were very attentive and helpful.

10/10 Excellent

Colleen, Sudbury, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience. Hope to go back. I am a travel agent and this was true a 5 star experience. Free access to thermal spa. Gorgeous Hotel. Helpful staff. Very comfortable room.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the finest hotels in France
Friendly staff, beautifully decorated rooms, 5+star feel, and one of the best hotel breakfasts you can find. Will undoubtedly be using it again....

10/10 Excellent

PaulM, Shrewsbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly beautiful hotel
With high quality hotels the devil is always in the detail from the plush robes and slippers to the fancy l'occitane bathroom accesories. The hotel was immaculate and I especially liked the tube of smarties places on my 5 year olds extra bed. We loved it from beginning to end. The spa is amazing also wish we could have stayed a week.

8/10 Good

Zac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service at nice hotel
The staff was extremely helpful and went out of their way to make my stay comfortable. The room was clean and nice. The restaurant was good and breakfast was elaborate and tasty. My only complaint was that the internet service was annoyingly spotty. It makes you log in everytime you turn your phone or computer on, and would drop service every few minutes. The location is about a mile and a half from city center, but there was convenient, clean bus service that left from right across from the hotel. There is a fancy spa, and hot springs attached to the hotel. A really lame casino is down the street. I would highly recommend this hotel.

10/10 Excellent

Yanir, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Clermont-Ferrand
The Princesse Flore is absolutely wonderful! Have stayed several and willnot consider staying anywhere else.

8/10 Good

Nic, London

Liked: Cleanliness, room comfort
good hotel with issues
The hotel is very nice definitely living up to its 4* rating. A few things to consider: the Spa that is shown as part of the hotel is actually a public pool that is attached to the hotel which you share with the entire city, very crowded and the spa staff treat you as a second class citizen if you are coming from the hotel (weird) we even had one of our towels stolen. When we checked out both times they tried to charge us for services that we had not used and also charged us for local taxes that we thought we had already paid through Expedia (annoying). Other than these issues the hotel is very nice.

6/10 Okay

Tommaso

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jean-michel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tres bel hôtel avec une excellente table
Stayed 1 night in Nov 2023

10/10 Excellent

Julien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un très bel hôtel, adossé au centre aquatique. room service fiable et professionnel !
Stayed 1 night in Sep 2023

10/10 Excellent

Jean-michel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

André

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gut gelegenes Hotel
Gut gelegenes Hotel neben der Therme. Das Restaurant ist sehr gut 👍 freundlicher Service und sehr gute Küche. Die Frottierwäsche war mangelhaft sogar zerrissen.
Stayed 1 night in Sep 2023

10/10 Excellent

Jean-Noël

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Michel

Stayed 4 nights in Aug 2023

10/10 Excellent

Caroline

Stayed 1 night in Aug 2023

10/10 Excellent

Guillaume

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait tout s est bien passé !!!
Stayed 1 night in Aug 2023

10/10 Excellent

mickael

Stayed 1 night in May 2023

10/10 Excellent

Véronique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pas beaucoup de restaurants près de l’hôtel, ceux qu’il y avaient, nous devions réserver à l’avance. Par contre les gens de l’hôtel nous ont accommoder et ils ont été tous très gentils et serviables. Merci.
Stayed 1 night in May 2023

8/10 Good

J A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star hotel from the 80s. No gym
5 star hotel from the 80s. It’s still well maintained but it’s definitely a blast from the past. No gym was disappointing. Very nice staff
Stayed 3 nights in Mar 2023

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
2 eme séjour dans cette hotel et toujours aussi satisfait des services Excellent restaurant.
Stayed 3 nights in Sep 2022