Holiday Homes in Monroe

"Great "

"the bathroom needs some TLC, the hallways does not smell pleasant "

"I cannot recommend staying here. We chose it for its convenient location when we attended a film convention, but the problems began right after check-in (the room’s toilet paper wasn’t stocked, despite us requesting it at the front desk on our way to the convention). The most egregious events happened that night, when we returned late from convention networking events. There were a spattering of white blobs stuck to the wall right above the bed, almost like spitballs, and a massive wasp in the room despite the fact that we hadn’t opened any windows before heading to the con. We immediately requested assistance at the front desk, but the staff member there was completely dismissive and unwilling to help. He essentially kept telling us that there was nothing he could do, no one who could help us, and our only option was to return to the clearly uncleaned room with a massive wasp inside. He was even very rude and asked us why we hadn’t noticed this when we dropped our bags, as if that’s ever an excuse for a room to be covered in mystery white blobs, the proper housekeeping service not performed, and a MASSIVE WASP in our completely closed room. Eventually he (seemingly reluctantly) called a supervisor, who was immediately able to move us to another bug-free room despite the desk worker’s assertion that there were absolutely no rooms left and they were fully booked. The cleanliness and safety issues were one thing, but the staff’s dismissive behavior was unacceptable. "

"Just as described! Helpful staff"

"Everything was good! "

"The room had ants. The room didn't have a working TV and no one was able to replace/fix it night # 1. Breakfast had no napkins and horrible coffee. And no eggs. I would never stay at this place again."

" Very welcoming and friendly staff! Always there with a smile. Only downfall is one elevator which is slow at times of busy times. Great place to be at. Will definitely stay there!!!"

"This was an amazing place to stay"

"My wife and I arrived at 2:40 pm, knowing that after travelling all day that maybe we could check in before the standard check in time of 3:00pm. The front desk clerk immediately looked at our reservation and said our room wasn't ready. When asked when it might be ready, and she stated that the check in time is 3:00pm. We waited in the lobby. Two other couples came in right after us and their room was ready and were allowed to check in. At 3:05p I again asked if our room was ready, and we were told they are almost done cleaning it. At 3:15p the desk clerk said our room was finally ready. When asked if our room was special or something because the other couples were able to check in before us. The clerk said the hotel is sold out, and this room was assigned to us. The clerk then said that since we were booked through "EXPEDIA", that she had to fill in all our information into the computer. We were then give our key cards and advised that our room #119 was right next to the office and pool. We entered the room and immediately noticed that there had to be 20 children swimming in the pool next to our room and they were constantly screaming and kicking a soccer type ball against the watt that connects to our room. Our room shook for hours. There is apparently NO insulation at all between the wall and the pool. My wife eventually went to the front desk to inquire about changing rooms or talking to the kids about the noise. We were all but told we had an EXPEDIA room. Never again."