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"This time, we couldn't be accommodated in this property due to the fact we had forgotten one photo ID. We understood that'. The receptionist perfectly explained the rules. The refund was processed by the booking company. That's fine. The strange experience was in the restaurant we used before heading back home. The tip was rounded up much higher we mentioned. It was bizarre. After calling the hotel's restaurant first we heard we need to come back to do refund difference through the terminal...

"Prima Unterkunft. Sporthotel, das sehr sauber und sehr angenehm war. Das Frühstück war auch super. Preis-Leistungsverhältnis richtig toll."

"Excellent choice, right in the centre of the town. "

"It was a good hotel, good location, limited parking. I couldn't park my car there so book in advance. Was good size rooms but my room had a damaged shower head so there was no pressure for me to take a proper shower"

"the problem with the cleanliness of common areas"

"Staff were friendly. Clean room, shower. Simple breakfast (bread, eggs, coffee). Good value"

"Verkligen värt en omväg för att bo trevligt i en liten by med vackert landskap. En väldigt trevlig värdinna bra frukostbuffé där man får beställa ägg som man vill ha det. Prisvärt!"

"This is a beautiful and quiet hotel, perfect for a relaxing weekend. A few things to be aware of for future guests: the main parking lot fills up very quickly on weekend evenings. There is an additional lot across the street, but it's easy to miss until you see other cars parked there. Also, note that the restaurant does not have its own restroom facilities."

"Uns hat der Aufenthalt sehr gut gefallen. Das Hotel ist extrem schön eingerichtet. Tolle Mischung aus traditionellem Erzgebirge Charme und Moderne. Die Mitarbeitenden waren sehr freundlich und zuvorkommend. Die Zimmer toll eingerichtet, modern und äußerst geschmackvoll. Wir haben uns rundum wohlgefühlt und würden auf jeden Fall wiederkommen. "

"Für einen Zwischenstopp sehr empfehlenswert."

"Geweldig hotel, zeer hartelijke ontvangst. Mooie nette en ruime kamer. Restaurant super lekker alsook het ontbijt. Zeer ruime parking tegenover het hotel. Als je in de buurt bent is dit een echte aanrader! "

"The bungalow is comfy and has good insonorisation. Breakfast buffet had a lot of variety. Great location for cyclotourism. We had no car and walked everywhere from there, about 15min from Dečín center or train station."

"It is a great location with very helpful staff. Wonderful food!"