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Reviews of Days Inn by Wyndham Mobile I-65

2.5 out of 5
Days Inn by Wyndham Mobile I-65
700 W I65 SERVICE RD S, Mobile, AL

Reviews

5.6
Rating 10 - Excellent. 59 out of 343 reviews" "
Rating 8 - Good. 52 out of 343 reviews" "
Rating 6 - Okay. 71 out of 343 reviews" "
Rating 4 - Poor. 58 out of 343 reviews" "
Rating 2 - Terrible. 103 out of 343 reviews" "

5.4/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Melissa

Disliked: Cleanliness, property conditions & facilities
Wasn't very clean..
Stayed 2 nights in May 2024
Response from Synthia on 20 May 2024
Thank you so much for leaving us a review

8/10 Good

Hardik kumar

Liked: Staff & service
Stayed 1 night in May 2024
Response from Josh G on 15 May 2024
We're delighted you enjoyed your stay and appreciate you taking the time to rate your experience. We hope to see you again soon!

4/10 Poor

Olufemi

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Not very clean rooms. Doesn't look like sheets are changed regularly. Will benefit from fumigation due to roaches in the room
Stayed 3 nights in May 2024
Response from Synthia GM on 13 May 2024
Thank you for leaving us a review, we change our sheets very regularly. We under new management and waiting for a shipment of new linen to come in.

4/10 Poor

LP

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I liked the decor of the beds but the furniture was ragedy and poorly cared for. There were dings and dents and tons of scuffs on the wooden furniture and the tub of the bathroom. The walls were dirty and I felt unsafe cause there was a low class couple arguing and screaming downstairs early in the morning seeming as if they would escalate into a shoot out based on the commentary, so I just left earlier than checkout time before 11am.
Stayed 1 night in May 2024
Response from Synthia on 6 May 2024
Thank you for taking the time to leave us a review. I am so sorry that you went thru this during your stay. We are under New Management and working out all the issues so that we can better our guest experience.

2/10 Terrible

denice

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
roaches
Stayed 2 nights in Apr 2024
Response from Josh G on 14 Apr 2024
Thank you for your recent stay at Days Inn. I am so sorry to hear about the pest activity in your room. Please rest assured that we have notified our pest control company, and this issue is being handled right away. We hope you will give us a chance to better serve you in the future.

4/10 Poor

Tonia

Disliked: Cleanliness
Filty floor in sink area. I left my socks on amd they were so dirty just in a short time. Sheets were ckean and towels but just very much in need of a good mopping.
Stayed 1 night in Apr 2024
Response from Josh G on 11 Apr 2024
Thank you for staying with us and for taking a moment to give feedback. I am sorry to hear that the floor cleanliness was not up to our standard. Please rest assured that we are under new management, and detail cleaning of the floor is currently being addressed. We hope you will give us a chance to exceed your expectations the next time your travels bring you back to Mobile.

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I have never seen a room so nasty. I got there at 139 AM and that’s the only reason I stayed …plus the fact that it was non refundable through Expedia. There was literally something that looked like puke on the nightstand (once I had already made myself get into the bed). The floors were disgusting. The bed skirts were absolutely disgustingly filthy. I really cannot say how nasty this room truly was. I have the pics to prove it!
Stayed 1 night in Apr 2024
Response from Josh G on 10 Apr 2024
Thank you for staying with us and for taking a moment to review your experience. I am embarrassed and disappointed to hear your stay did not meet your expectations. Please accept my apology, and rest assured that I have addressed the issue with the housekeeping department and management. We hope you will give us a chance to exceed your expectations the next time your travels bring you back to Mobile.

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, a little dated, but clean. I loved the bed.
Stayed 4 nights in Mar 2024
Response from Josh G on 30 Mar 2024
Thank you for taking a moment to share your experience with us. I'm delighted to see that we met your expectations. We appreciate you staying with us, and we look forward to seeing you again when your travels bring you back to Mobile.

4/10 Poor

Newton

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The door to my room did not fully close and opened directly onto the parking lot. I had to slam it to get the latch to engage. On day 4 of my stay there was a cockroach in my room (just 1) and the staff came and took care of it for me, but I imagine it came in through the uncovered electrical outlet hole in the wall and who knows how many more there might be. On the plus side: waffles for breakfast and coffee every day. The room has been updated and the design is very cute. Great water pressure in the shower. And the parking lot is well lit without those lights shining into the rooms.
Stayed 5 nights in Mar 2024
Response from Josh G on 19 Mar 2024
Thank you for taking a moment to review your stay. I am disappointed to see that we did not meet your expectations. If your travels bring you back to Mobile, I hope you will give us a chance to better serve you.

6/10 Okay

Nita

Travelled with family and small children
Disliked: Cleanliness
It had a weird smell to it
Stayed 2 nights in Mar 2024
Response from Josh G on 20 Mar 2024
Thank you for taking the time to provide a review on your stay. I apologize for the unusual odor in your room. I hope you will give us a chance to better serve you the next time your travels bring you back to Mobile.

2/10 Terrible

Brenda

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 4 Mar 2024
We regret that you did not enjoy your stay with us.

6/10 Okay

Niyintunga

Stayed 2 nights in Feb 2024
Response from Customer Service on 4 Mar 2024
Thank you so much for taking the time to rate us. We hope to have you back with us soon!

2/10 Terrible

Sm

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Odor in room, not clean and need repairs. Not fit to stay in and unhealthy environment. Had to move to another clean hotel.
Stayed 4 nights in Feb 2024
Response from Customer Service on 4 Mar 2024
We’re so sorry that your experience did not match your expectations. This is on us, and we will regroup with our teams to make further corrections.

2/10 Terrible

Willie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
These rooms need to be banned 😤
Stayed 1 night in Feb 2024
Response from Customer Service on 4 Mar 2024
We apologize that our service did not satisfy your expectations.

2/10 Terrible

scott

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was a nasty dump dirty holes in walls windows screwed shut doors rusting. lignts outside flicking because not working properly keeping me awake all night. Toilet paper dispenser broken so Toilet paper stacked on top of Toilet. Hairdryer not working. I could go on and on.
Stayed 3 nights in Feb 2024
Response from Customer Service on 5 Feb 2024
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

2/10 Terrible

Amber

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Service at check in was great! Very friendly! We booked 3 rooms, one was occupied already! Went to the desk, got another room, we were supposed to have handicap rooms, none were. Strange stains on the ceiling, bathroom nasty dirty! “Maintenance” knocked on the door about 11 pm, didn’t wait for us to answer, he walked in! Then told us this room, wasn’t listed as occupied, then walked out. No other explanation, I called the front desk but didn’t get an answer! If I wasn’t afraid to walk to the front desk, I would have went and talked to them! I will in the morning! Terrible experience!
Response from Customer Service on 5 Feb 2024
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our guest rooms. We aim to provide all of our guests with a high-quality experience, and we hope to see you again in the near future.

4/10 Poor

Kayla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 29 Jan 2024
We regret that you did not enjoy your stay with us.

2/10 Terrible

Gilbert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the dirtiest hotel room I have ever seen. They didn't even bother the sweep the floor: there was dust and trash on the floor when we got in. The bathroom counter top was so grimey that we couldn't wipe it clean. There was NO room sevice; I had to go to the front desk to ask for towels. They didn't come at all to replace the towels or clean the room. We only decided to stay because it was late, we were visiting relatives and it was very late. The bed and sheets were clean, so we could sleep as long as we took care not to walk on the floor without shoes. The heater/air conditioner was fine. The room was quiet -- there were only a handful of guests there. The price was also very cheap, so we decided to stay the 3 nights we booked; but we spent most of the time outside with relatives, only sleeping ther overnight. but we won't stay there again. The room was large and roomy; the water was hot as should be, this should be a nice hotel. But it was not cared for at all. I don't understand how the people running the hotel were not ashamed that it was so dirty.
Stayed 3 nights in Jan 2024
Response from Customer Service on 24 Jan 2024
Thank you for taking the time to provide valuable feedback about your stay with us. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please reach out to us to discuss your experience further.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the best place to go for family
Rooms were just uncomfortable. There was to many understanding based off of details online and in person due to “new management”.
Stayed 1 night in Jan 2024
Response from Customer Service on 24 Jan 2024
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.

2/10 Terrible

reba

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't receive service
Stayed 2 nights in Dec 2023
Response from Customer Service on 24 Jan 2024
We’re so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcome you back again.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Rooms were cheap. The cleanliness, condition, and smell was all poor.
Stayed 1 night in Dec 2023
Response from Customer Service on 24 Jan 2024
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.

2/10 Terrible

Ann

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 24 Jan 2024
We regret that you did not enjoy your stay with us.

10/10 Excellent

Tofique

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Shonda Wilson on 6 Nov 2023
Thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again.

6/10 Okay

Israel

Business traveller
Disliked: Staff & service
Stayed 6 nights in Oct 2023
Response from Days Inn on 30 Oct 2023
Thank you so much for leaving us a good rating!

6/10 Okay

Jeanette

Disliked: Cleanliness, property conditions & facilities, room comfort
Training needed...
Evening receptionist staff was awesome, along with the young lady that cleaned the room because it was nasty. The maintenance man was very nice. Night staff was very rude and unprofessional. Some of the cleaning crew need training in hospitality along with night receptionist.
Stayed 2 nights in Oct 2023
Response from Days inn on 23 Oct 2023
Thank you for bringing this to our attention. We’re sorry you had a distastefulexperience. We will strive to do better.

6/10 Okay

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful experience, be cautious of this location
I was a great location but the the cleanliness and front desk staff is awful. Unwilling to help with dirty room , nasty pillows , bed bug. Smells like smoke but are classified as non smoking rooms
Stayed 2 nights in Oct 2023
Response from Shonda Wilson on 6 Nov 2023
We’re so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcome you back again.

2/10 Terrible

erica

Disliked: Cleanliness, property conditions & facilities
This place looks horrible very old out dated NOTHING like in the pictures. I booked the room walked in and immediately walked out and went somewhere else we did NOT STAY in the room over 5min!!! I plan to contact booking or someone to complain bcuz I want a refund!!!!!
Stayed 1 night in Oct 2023
Response from Shonda Wilson on 6 Nov 2023
We’re so sorry that your experience did not match your expectations. This is on us, and we will regroup with our teams to make further corrections.

2/10 Terrible

Linnea

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The 1 st day of check in the room was so nasty the sheets someone had sex on the sheets it was com stains all over the sheets the bed was not changed I took pictures and took it to the front desk and showed it to the attendent he refuse to move us that night he expected us to sleep in that filty mess the room was full of roaches so the next day we got moved to another room which was a little better the ceiling in the bathroom was falling down on you when you take a shower the light in the bathroom went out it was dark trying to take a shower the people next door was having a party in front on my door the had the walk way blocked where you could not walk I had to go go to work at 4:30am the noise from the people last half the night I called the front desk and they said security was not going to do nothing I’m like I have to go back to work and the attendant was like oh well just call the police no respect this was the worst 2 in a half week stay I ever had they are all about the money this hotel is so ghetto they are focus on opening a new hotel next door on the website they make these hotels look so good but they are ran down they rent them out to any and everything don’t care all about the money and that’s sad if I knew before I booked it for 2 weeks in a half trust me I would of never came here even the towels they bring are filty and black they have roaches I have pictures if I could post them of the com stains the ceiling falling down and the roaches I would just nasty
Stayed 14 nights in Sep 2023
Response from Shonda Wilson on 6 Nov 2023
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

4/10 Poor

Emily

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
While there, it was very rude to be told I didn't have to pay for a deposit and then I wanted to stay another night thinking I'm only going to have to pay $65 for the night, after following all the rules, except I will own up to my family member walking in and smoking a cigarette but I told him to immediately put it out. Which he did. But other than that I didn't have an issue except to be told quiet about the deposit and then the next day being told they needed $165. So I decided to just move to a different hotel down the street and I'm not very happy. Id rather be there but I won't pay for it.
Stayed 1 night in Oct 2023
Response from Shonda Wilson on 6 Nov 2023
We apologize for the misunderstanding about the deposit. All guests are required to present a deposit at check-in; the information is listed with the hotel policy information with your confirmation email. We apologize for your frustrating experience with our hotel.

2/10 Terrible

Cornealious

Stayed 2 nights in Sep 2023
Response from Days Inn Mobile I-65 on 16 Oct 2023
We regret that you did not enjoy your stay with us.

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Stayed 3 nights in Sep 2023
Response from Days inn on 22 Sept 2023
Thank you so much for leaving us such a wonderfulreview! We are thrilled that you loved your experience; our staff will definitely behappy to read what you wrote. We put customer experience and satisfaction as ourpriority, and your review reaffirms the hard work we put in every day. So thank youfor your kind words and we look forward to seeing you again!

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Days inn on 29 Aug 2023
Thank you so much for leaving us a great rating! We look forward to seeing you nexttime!

2/10 Terrible

Edward

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Horrible stay
I will never stay here again. I have stayed at days inn all over the country and this is the worst one I have ever been in. First they put me in a two bed room when I bought a 1 bed room. I had to get that fixed then the locks on door is half broken and the restroom is so small you have to leave door open to be able to move around. There is holes in the wall in bathroom. The bathtub is peeling and needs replacing. The tv remote did not work. The room barely has any lights in it. And the bed is terribly uncomfortable!!! This motel needs to be shut down!!!!!!
Stayed 1 night in Jul 2023
Response from Days inn on 1 Aug 2023
Thank you for bringing this to our attention. We’re sorry you had a distastefulexperience. We will strive to do better.

2/10 Terrible

Najieh

Disliked: Cleanliness, property conditions & facilities
Floor was wet AC leaking. Pillows smelled like sweat
Stayed 3 nights in Jul 2023
Response from Days inn on 27 Jul 2023
Thank you for your review. We’re sorry to hear you had such a frustrating experience,but we really appreciate you bringing this issue to our attention.

4/10 Poor

Jody

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist gave us a horrible run down room, no towels broken bed headboard also broken door and door lock, horrible paint, telephone nott working, dirty floor and rusted fixtures!!! He refused to change us to other rooms claiming that they are booked to someone else!!! Other rooms occupants were very loud, dancing and singing and drinking by the pool until a very late hour! I do not recommend to anyone!
Stayed 1 night in Jul 2023
Response from Days inn on 26 Jul 2023
Thank you for your review. We’re sorry to hear you had such a frustrating experience,but we really appreciate you bringing this issue to our attention.

4/10 Poor

robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Days inn on 24 Jul 2023
We apologize for your frustrating experience with our hotel.

2/10 Terrible

Dawn

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was gross…. Mold, funk, dirty socks left in the office chair. Filthy filthy filthy
Stayed 1 night in Jul 2023
Response from Days inn on 19 Jul 2023
Thank you for bringing this to our attention. We’re sorry you had a distastefulexperience. We will strive to do better.

8/10 Good

Whitney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful
Stayed 8 nights in Jul 2023
Response from Days inn on 12 Jul 2023
We are so grateful for your kind words! Thanks for sharing your review with us andthe community.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Need to make sure who to go knock on door for problems with kids without supervision. Security!!!!
Stayed 2 nights in Jul 2023

10/10 Excellent

Bruce

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience,, staff was very polite
Stayed 1 night in Jun 2023
Response from Days inn on 27 Jun 2023
Thank you so much for taking the time to leave us this amazing review!

4/10 Poor

Raven

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Top lock was broke off of door couldn’t close the blinds because it was broke couldn’t sleep because of loud noise
Stayed 1 night in Jun 2023
Response from Days inn on 25 Jun 2023
Thank you for your review. We’re sorry to hear you had such a frustrating experience,but we really appreciate you bringing this issue to our attention.

2/10 Terrible

John, Bristol

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place is undergoing renovations- apparently, but our room appeared to have been poorly renovated. Peeling pain in tub, towels dirty, hot tub or kiddie pool filled with concrete, peeling ceiling. Our tv didn’t work so they moved us to another room. That door was broken/rusted almost in two, had an adjoining room with a missing deadbolt lock on the joining door. Poor breakfast option - not with the low rate.
Stayed 1 night in Jun 2023
Response from Days inn on 23 Jun 2023
Thank you for letting us know about this. Your feedback helps us get better. We arelooking into this issue and hope to resolve it promptly and accurately.

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness
Bugs all over the room.
Stayed 1 night in Jun 2023
Response from Days inn on 23 Jun 2023
We apologize for your frustrating experience with our hotel.Thank you for bringing this to our attention. We’re sorry you had a distastefulexperience. We will strive to do better.

6/10 Okay

Jon

Travelled with family
Disliked: Property conditions & facilities
Hotel has opportunity to be nice. Pool area and courtyard is nice. Room had bugs. Not the cleanest. Read where they were making some folks pay a $100 deposit. Didn’t mention anything to us about a deposit.
Stayed 1 night in Jun 2023
Response from Days inn on 22 Jun 2023
Thank you for bringing this to our attention. We’re sorry you had a distastefulexperience. We will strive to do better.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Adequate
The hotel has a different name on our GPS than it does on-line where I booked the reservations. Therefore we had a hard time finding it. Once we arrived we were somewhat dismayed at the "accounting" practices - we paid the required $100 and did not get any kind of receipt (even though we did have it returned when we checked out). I don't think they should take money and not give out a receipt. The actual room was okay - the sink plug would not open very far so drainage was slow. The tub had recently been repainted and the paint is peeling off and going down the drain which made the tub drain slowly. It seems like they are renovating and trying to make things look better. The free breakfast was adequate. The beds were not bad, just noisy due to the way the mattress was placed on the box spring. Overall our stay was adequate to good. It was quiet and we were able to park close to our room.
Stayed 4 nights in Jun 2023
Response from Days Inn on 18 Jun 2023
Thank you for bringing this to our attention. We’re sorry you had a distastefulexperience. We will strive to do better.

2/10 Terrible

Johanna

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Service was ok. Room was dirty and smells. Roaches on the floor, patches on the walls dirt and stains. It was disgusting.
Stayed 1 night in Jun 2023
Response from Days Inn on 13 Jun 2023
Thank you for bringing this to our attention. We’re sorry you had a distastefulexperience. We will strive to do better.

10/10 Excellent

Shakeda

Stayed 3 nights in Jun 2023
Response from Synthia on 8 Jun 2023
Awesome thank you for the amazing review. We will most definitely let our staff know

6/10 Okay

Jamie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They were working on the property but the room was still dirty and falling apart.
Stayed 1 night in May 2023
Response from Days inn on 1 Jun 2023
Thank you for bringing this to our attention. We’re sorry you had a distastefulexperience. We will strive to do better.

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
Not coming back!
Housekeeping was a disappointment. Short on Kleenex, washcloth, hand towel. Only one small trash can and no coffee pot. They didn’t come service the room as requested at front desk. The phone didn’t work. There was pealing paint around bathroom sink. No iron with ironing board. The breakfast station was minimal. There was construction all around the parking lot. The signage was confusing to find the front door.
Stayed 2 nights in May 2023
Response from Days inn on 31 May 2023
Thank you for your review. We’re sorry to hear you had such a frustrating experience,but we really appreciate you bringing this issue to our attention.

2/10 Terrible

Leypee

Disliked: Cleanliness, staff & service, property conditions & facilities
Will never go back here..
Stayed 2 nights in May 2023
Response from Days inn on 31 May 2023
We regret that you did not enjoy your stay with us.