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Reviews of Courtyard by Marriott Mobile

3 out of 5
Courtyard by Marriott Mobile
1000 West I-65 Service Road South, Mobile, AL

Reviews

8.2

Very good

Rating 10 - Excellent. 141 out of 298 reviews" "
Rating 8 - Good. 77 out of 298 reviews" "
Rating 6 - Okay. 46 out of 298 reviews" "
Rating 4 - Poor. 20 out of 298 reviews" "
Rating 2 - Terrible. 14 out of 298 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Takeela

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Stephan

Stayed 1 night in May 2024

10/10 Excellent

Kaylene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and property!
Stayed 1 night in Mar 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay. The front desk staff and Ashlund I think I spelled her name right.. lol was nice and friendly and made my stay quite welcoming. The cleaning crew check with me on a daily basis to make sure my room was clean and if I needed anything. Good Stay🙂
Stayed 5 nights in Feb 2024

8/10 Good

Hanife

Stayed 4 nights in Mar 2024

8/10 Good

Vickie

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The sink is bathroom was stopped up and the patio door was broke - bed lumpy
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as Good as it should have been
When we first checked in we were told they did not have an indoor pool as advertised. This was the reason we booked our stay at the courtyard. When we went to walk into our room the door was open. We felt very uneasy! On the day of check out which is 11am the cleaning staff knocked on the door at 8:30 and then opened the door. I told them we were still in the room. They came back 30 minutes later and opened the door again. I will not stay at this hotel again.
Stayed 2 nights in Feb 2024

6/10 Okay

Tyler

Travelled with partner
Liked: Staff & service
Overall property was nice. Staff was friendly. The tile floors in the building were slick. Like they had used the wrong cleaning solution on them and a hazard everywhere. I guess I misread when I booked there is no complimentary breakfast or coffee bar. Just a Starbucks stand that never seems to be open.
Stayed 2 nights in Feb 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and easy check in and close to the area we wanted to be in was the best thing.
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very hospitable
Stayed 2 nights in Jan 2024

10/10 Excellent

Timia

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

4/10 Poor

Laura, Fairhope

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Upon walking into hotel room, the strong smell of chemical cleaning fluids hit me. Both of us couldn’t breathe and felt effects. I asked for a second room which was far better; cleaner air.
Stayed 1 night in Feb 2024

10/10 Excellent

Carl

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay.
Stayed 1 night in Jan 2024

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine
This appears to be a fairly new hotel. It was clean; rooms were nicely appointed; front desk service was fabulous. Be aware this hotel is right next to the interstate and is quite noisy all hours of the day and night. The bed was also not very comfortable.
Stayed 1 night in Jan 2024

4/10 Poor

Michael

Stayed 2 nights in Jan 2024

8/10 Good

Moniqa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good for the price.
Stayed 1 night in Dec 2023

6/10 Okay

Cynthia

Stayed 3 nights in Dec 2023

10/10 Excellent

Mareka

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 1 night in Dec 2023

8/10 Good

Taku

Travelled with partner
Liked: Staff & service, property conditions & facilities
It wasn’t clean and the equipment was old
Stayed 2 nights in Nov 2023

10/10 Excellent

Cama

Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service
Building needs updates and repairs. Staff does and amazing job with what they are given. It is clean and the staff is super friendly.
Stayed 2 nights in Nov 2023

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Adrian

Stayed 1 night in Nov 2023

6/10 Okay

Mea

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Lyndon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Claudio

Liked: Cleanliness
Stayed 1 night in Oct 2023

6/10 Okay

kenneth

Liked: Cleanliness, amenities
Nothing
Stayed 1 night in Oct 2023

6/10 Okay

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Clinton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were supportive and very helpful during our stay. It was one of the cleanest hotels we’ve stayed at. The entire staff went beyond the normal hotel staff making sure we had everything we needed to have a good stay. Our breakfast was a delight and the staff made it a very warm environment to eat in. I want to commend the entire hotel staff for being so professional and courteous during our stay. We look forward to returning in the near future.
Stayed 2 nights in Sep 2023

10/10 Excellent

Deborah

Liked: Property conditions & facilities, room comfort
The floor wasn't vacuumed well. I was picking things up off the floor. I also had to clean the glass top of the night stand before I felt like I could put things on it.
Stayed 1 night in Jul 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

CRISTINA

Stayed 2 nights in Jul 2023

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Southern hospitality at its finest.
Rooms and common areas were modern and clean. But what made the stay special was the friendliness of the staff. Every one of them embodied "southern hospitality." It was what every hotel experience should be. They should be congratulated.
Stayed 1 night in Jun 2023

10/10 Excellent

Kelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and welcoming staff. Our room was clean and comfy for our overnight stay.
Stayed 1 night in Jun 2023

10/10 Excellent

Tammy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and clean. Staff was awesome! Very friendly and helpful.
Stayed 1 night in Jun 2023

10/10 Excellent

Sharon

Stayed 2 nights in Jun 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week stay
Front desk Julia and bistro Mary made us feel at home.
Stayed 7 nights in Jun 2023

6/10 Okay

Thomas

Stayed 1 night in Jun 2023

6/10 Okay

Shelly

Stayed 4 nights in Apr 2023

10/10 Excellent

Thomasine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. The staff was super nice.
Stayed 4 nights in Apr 2023

8/10 Good

larry

Stayed 1 night in Apr 2023

10/10 Excellent

Karen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked how friendly the staff is and willing to help you. And how clean the room was. This is are second time staying there. I have to my neurosurgery over in Mobile and it's easier to come the night before. Cause of the drive. Only thing I wish is that the price would be a little cheaper during the week days.
Stayed 1 night in Mar 2023

6/10 Okay

Eduardo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Lawren

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. The property was nice and clean, the staff was polite, beds and pillows were comfortable, and breakfast was good as well. However, they need to update their pictures online because they do not have an indoor pool nor a pool at all.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
All of the staff (from the check in/check out attendants to housekeeping) were so kind and attentive and warm.
Stayed 2 nights in Feb 2023

10/10 Excellent

Lurlean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service, room comfort
Took 3 rooms to get one where the TV was in working order. Property needs to invest in new electronics.
Stayed 1 night in Jan 2023

10/10 Excellent

Jean

Stayed 1 night in Dec 2022