Book a Miramar Cottage

"The pools were filthy, on the border they had a layer of something greasy. The room was “premium” it had an exclusive pool. the shower didn’t worked properly. No AC control. There were bedbugs. The balcony was nice The food in general was bad, in some cases disgusting… when I asked for some ingredients for allergy they didn’t know and didn’t bother to follow back. The kids animation was good"

"Very nice friendly staff. "

"Staff was attentive and breakfast was wonderful each day! Our suite and the views exceeded our expectations. Would recommend to others. "

"The food at this hotel is outstanding. Service could use a little work, but overall ok. Very clean and charming property."

"We had a very nice visit the 4 days we stayed. We booked 3 large rooms with Expedia with much better pricing than directly from hotel. The place is charming and peaceful. The cleaning is not consistent and they don’t have enough white towels as I was told to provide everyday. The front desk Diego and Francisco can improve customer service skills. Francisco specially was not very pleasant. I also tried to booked with him for August for an upcoming visit with family and parents but he told me he could not offer rooms or pricing because it was 2 months in advanced. I could easily book on Expedia. Francisco needs some customer service skills. "

"Staff took us to our room only to make us move again after we settled in because she took us to the wrong room, but would not admit her mistake and lied to us instead. Found large bug on our bed crawling. Found more bugs on the ceiling and mosquito flying around in the room and a large beetle on the floor. Lamb burger for dinner meat was undercooked. Told receptionist about everything and they said and did nothing. "

"We loved the location. It is walking distance to the Cloud Forest entrance. Very convenient. Good value."

"Views are simply wonderful. Environment is great. Balls in field for kids and games in the room. Candles for the patio. Everything you could need. Enjoyed coffee on the patio as it rained around us. "

"The staff was helpful but our room was run down and in need of repairs. The shower had no curtain, so the bathroom floor was soaked after each shower and the shower head was duct taped in place. "