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Reviews of Victoria Hotel and SPA

4 out of 5
Victoria Hotel and SPA
Prospect Pobediteley 59A, Tsentralny District, Minsk

Reviews

8.6

Excellent

Rating 10 - Excellent. 119 out of 239 reviews" "
Rating 8 - Good. 80 out of 239 reviews" "
Rating 6 - Okay. 24 out of 239 reviews" "
Rating 4 - Poor. 11 out of 239 reviews" "
Rating 2 - Terrible. 5 out of 239 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Arnold

Liked: Cleanliness
Disliked: Amenities
Property located in good area with easy access to the city shopping location, historical places, etc. the major problem here is soundproofing- you can hear people in the room you are sharing wall with so clear. Whole adult are not so bad and not screaming all day long, their kids are killers - they are loud like a monsters playing and banging all day log. Its impossible to rest during the day because of that. At the end on my stay i feel like i want to exterminate them all. Hotel staff moved to me another room but soon i got another neighbors there with kids as well. I guess this hotel is great to spy on someone across the wall. Everything else was OK more or less. I would not recommend to to go to this place. And one more - restaurant there are very primitive in food selection/variety
Stayed 2 nights in Dec 2023

10/10 Excellent

Sergej

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Maksim

Stayed 1 night in Jul 2023

10/10 Excellent

Alina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Karlis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place where to stay!
Everything was perfect! Comfortable, spacious and clean room, very nice and friendly personnel, delicous breakfast. The hotel has also very good location. Thank you and I look forward to come back again!
Stayed 3 nights in Apr 2023

8/10 Good

Katerina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Averagely satisfying
Stayed 3 nights in Dec 2022

8/10 Good

Karsten

Stayed 2 nights in Dec 2022

8/10 Good

Arnis

Stayed 3 nights in Nov 2022

6/10 Okay

Anhelina

Stayed 2 nights in Sep 2022

6/10 Okay

Sazzadur Rahman

Travelled with family
I think it is standard 4 star hotel.
Stayed 2 nights in Aug 2022

2/10 Terrible

Pavel

Travelled with family
Disliked: Staff & service
Not recommended
The service was poor , asked at the reception about bathrobe but never got.No tea or cofee bags in the room. Water area was closed , spa had only one person so i had to refuse of doing any massages as it will take to l9ng for 2 persons.
Stayed 2 nights in Aug 2022

6/10 Okay

Vladimir

Business traveller
Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

10/10 Excellent

Alika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Sergejs

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
хороший отель с простым СПА
Неплохой отель, очень простой спа, но с хорошим бассейном и нормальной сауной, хамам не работал. Хороший персонал, все подскажут и расскажут. Хороший вид на Дворец Президента, рядом музей ВОВ который советую посетить. Парковка бесплатная, завтрак не брали. В целом я бы сказал на 4.5 из 5
Stayed 1 night in Jul 2022

6/10 Okay

Alexey

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2022

10/10 Excellent

VLADISLAVS

Stayed 2 nights in Jun 2022

8/10 Good

Vladislav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022

4/10 Poor

Sergey

Stayed 1 night in May 2022

6/10 Okay

Sandra

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Kirill

Stayed 2 nights in Apr 2022

10/10 Excellent

EDWIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I likedthe free SPA and Saunas
Stayed 6 nights in Dec 2021
Response from Hotel Administration on 9 Mar 2022
Dear EDWIN! Thank you for your feedback and high score. We would be very happy to see you again as our Guest! Best regards, hotel administration

10/10 Excellent

Oleg

Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2021

8/10 Good

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property and service.
Stayed 1 night in Dec 2020
Response from hotel administration on 21 Jan 2021
Dear Alexandra! Thank you for your feedback. It is very important for us to maintain a decent level of service and a high hotel rating on the Internet. The main task for our team is to meet and exceed the expectations of our guests. We hope that your stay in our hotel left only positive impressions. We would be very happy to see you again as our Guest! Best regards, hotel administration

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from hotel administration on 21 Oct 2020
Dear Andrey! Thank you for your feedback. It is very important for us to maintain a decent level of service and a high hotel rating on the Internet. The main task for our team is to meet and exceed the expectations of our guests. We hope that your stay in our hotel left only positive impressions. We would be very happy to see you again as our Guest! Best regards, hotel administration

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2020
Response from Администрация отеля on 8 Sept 2020
Уважаемый Гость! Искренне признательны Вам за оценку отелю! Для нас очень важно поддерживать достойный уровень обслуживания и высокий рейтинг отеля в сети Интернет. Главная задача для нашей команды – оправдать и превзойти ожидания Гостей. Надеемся, что Ваше пребывание в нашем отеле оставило в памяти только положительные впечатления и яркие эмоции. Надеемся на новую, скорую встречу с Вами! С уважением, администрация отеля

8/10 Good

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay overall
It was a nice stay overall-friendly reception staff, clean and spacious room with a good view, spa area available ( was crucial for me as I‘ve got to take a rest after an intercontinental flight). Breakfast was offered in a buffet format at the restaurant of the hotel—a good selection of the food was served. My only no-so-good experience was with in-room dining- I couldn’t find tasty anything but the tea, and the service was also a bit not-up-to-standard. Other than that I can totally recommend this hotel to anyone making a stop in Minsk, and would stay there again myself.
Stayed 1 night in Jul 2020
Response from Hotel Administration on 8 Sept 2020
Dear Dina, warm greetings from Victoria&SPA Hotel! Thank you for taking time to share your experience with us. We are delighted to hear that you have had a great stay enjoying our rooms and other facilities of the hotel. We hope you choose to stay with us again whenever your travel needs bring you back to Minsk. Best regards, Hotel Administration

8/10 Good

Gus, Minsk

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the rooms were a good size and very comfortable
Stayed 1 night in Feb 2020
Response from hotel administration on 7 Mar 2020
Dear Gus! Thank you for your feedback and the high score. It is always our highest priority to ensure that our guests and customers leave the hotel happy and satisfied at all times. We would be very happy to see you again as our Guest! Best regards, hotel administration Best regards, hotel administration

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I thought the restraint was not up to par with other hotels in the area.
Stayed 4 nights in Jan 2020
Response from Hotel Administration on 5 Mar 2020
Dear Guest, thank you for taking the time to share your feedback. Please, accept our sincere apologies for any inconvenience during your stay. Your comment was passed to the relevant team in order to improve the service quality. We look forward to welcoming you back and we will make every effort for you to make your stay with us the most enjoyable. Best regards, Hotel Administration

4/10 Poor

Mr John

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Won’t be back
Really thought the staff were so stone faced, never experienced this anywhere previously, the welcome first night in the restaurant almost made me move hotel, I realise that language can be a barrier however no facial contact smile of anything from the guy on the desk, too busy on his cellphone, guess I should of highlighted to management however guessing this would have got no reaction, disappoint to say the least,
Stayed 3 nights in Sep 2019
Response from Hotel Administration on 7 Oct 2019
Dear Mr John, Thank you for taking time to share your feedback. Please accept our sincere apologies for any inconvenience during your stay. Your comments were passed to the manager of restaurant to avoid such situations in the future. We are looking forward to welcome you back. Best regards, Hotel Administration

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Matthew

Disliked: Staff & service, room comfort
Poor, very poor in all ways
Bad ‘business’ hotel - WiFi completely inconsistent - staff showed no interest to help. Not close to the city centre - would advise caution about staying here.
Stayed 3 nights in Aug 2019
Response from Hotel Administration on 7 Oct 2019
Dear Matthew, thank you for taking time to share your experience. Your negative comments concerning WI FI and stuff work were passed to the relevant team to avoid such situations in the future. Hope to welcome you back in the nearest future. Best regards, Hotel Administration

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice new hotel with cozy, big, spacious rooms with all necessities. Unfortunately unwelcoming and grumpy looking receptionists and very not cozy restaurant is a big minus in this place
Stayed 1 night in Aug 2019
Response from Hotel Administration on 7 Oct 2019
Dear Guest, thank you for taking the time to share your feedback. Please, accept our sincere apologies for any inconvenience during your stay. Your comment was passed to the relevant team in order to improve the service quality. We look forward to welcoming you back and we will make every effort for you to make your stay with us the most enjoyable. Best regards, Hotel Administration

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge room for just $69
Stayed 3 nights in Jul 2019
Response from hotel administration on 17 Jul 2019
DearRolando, we sincerely thank you for taking the time to share your experience with us. We are glad to know that you liked our hotel. Our staff, together with the management team, make a lot of effort to ensure our guests a first-class quality stay, so we are very pleased to read such pleasant words. We look forward to welcoming you in the future. Best regards, hotel administration

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Spotless, new, great pool, great room, big size, all good. Would stay again.
Stayed 1 night in Jun 2019
Response from Hotel administration on 12 Jun 2019
Dear Guest, Thank you very much for sharing you positive review and for your highest score. We are extremely happy to know that your stay was both enjoyable and comfortable. Looking forward to seeing you again as our valued Guest. Kind regards, Hotel administration

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019
Response from hotel administration on 27 May 2019
Dear Guest! Thank you for your feedback. It is very important for us to maintain a decent level of service and a high hotel rating on the Internet. The main task for our team is to meet and exceed the expectations of the Guests. We hope that your stay in our hotel left only positive impressions. We would be very happy to see you again as our Guest! Best regards, hotel administration

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from hotel administration on 27 May 2019
Dear Guest! Thank you for your feedback and score. We would be very happy to see you again as our valued Guest! If you have any comments concerning our service or suggestions, please send them to us: marketing@hotel-victoria.by and you can rest assured that your comments will be shared with the team in an effort to improve our service. Our team is always ready to improve the quality of service and we always appreciate the opinion of each Guest. We will be glad to see you again in our hotel. Best regards, hotel administration

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from hotel administration on 27 May 2019
Dear Guest! Thank you for your feedback. It is very important for us to maintain a decent level of service and a high hotel rating on the Internet. The main task for our team is to meet and exceed the expectations of the Guests. We hope that your stay in our hotel left only positive impressions. We would be very happy to see you again as our Guest! Best regards, hotel administration

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, new 5 star borderline at a reasonable price.
Stayed 3 nights in Mar 2019
Response from Hotel administration on 5 Apr 2019
Dear Guest, Thank you so much for staying with us and for your great review. Happy to know that you enjoyed your stay with us. Looking forward to seeing you again as our valued Guest. Best regards, Hotel administration

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big bright spacious warm clean friendly staff.. great location comfy bed etc.. definitely will stay again.. Thanks...
Stayed 1 night in Mar 2019
Response from Hotel administration on 20 Mar 2019
Dear Gust, Thank you for sharing your experience at the Victoria&SPA Hotel. We appreciate your feedback and are delighted to hear that you had a great stay. We will be happy to see you in our hotel in the nearest future. Best regards, Hotel administration

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
The property was ok but the staff were not very qualified. The restaurant was very bad.
Stayed 3 nights in Mar 2019
Response from Hotel administration on 20 Mar 2019
Dear Guest, thank you for choosing our hotel and for your review. Please, accept our sincere apologies for service in restaurant. Your feedback is important to our ability to improve our service. We have passed your comments to our staff to follow up. We will be happy to see you in our hotel in the nearest future. Best regards, Hotel administration

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Hotel administration on 5 Apr 2019
Dear Guest, thank you very much for sharing you positive review and for your high score. We are extremely happy to know that your stay was both enjoyable and comfortable. Looking forward to welcoming you back soon. Kind regards, Hotel administration

8/10 Good

Evgeniya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Nice hotel with quite basic, but still good SPA facilities, friendly and helpful staff, enjoyed my 4-night stay there. The only thing is the hotel is quite far from the city centre, and if you come to Minsk for business you are most likely to miss all the sight seeing.
Stayed 4 nights in Feb 2019
Response from Hotel Administration on 6 Mar 2019
Dear Guest, thank you for taking the time to share your comments regarding your stay at the Victoria&SPA Hotel! We appreciate your feedback, as this is the best resource to improve the quality of service. I hope to welcome you back soon. Best regards, Hotel Administration

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2019
Response from Hotel administration on 5 Apr 2019
Dear Guest, thank you very much for your high score. We are extremely happy to know that your stay was both enjoyable and comfortable. Looking forward to welcoming you back soon. Kind regards, Hotel administration

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2019
Response from Hotel administration on 5 Apr 2019
Dear Guest, thank you so much for staying with us.Your high score is incredibly motivating for our team. We hope to welcome you back very soon! Best regards, Hotel administration

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms. Very clean. Friendly staff. Recommended to everyone.
Stayed 6 nights in Feb 2019
Response from hotel administration on 19 Feb 2019
Dear Guest! Many thanks for sharing your comments on your experience at Victoria&SPA Hotel. We are delighted you enjoyed the cleanness, service and stuff.Thank you for your comments. We hope to welcome you here again soon. With warmest wishes, hotel administration

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms. Very clean. Friendly staff. Definitely would come back. Recommended to everyone.
Stayed 6 nights in Feb 2019
Response from Hotel administration on 5 Apr 2019
Dear Guest, thank you for sharing your experience at the Victoria&SPA Hotel. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that you had a great stay with us. Thank you for your comments regarding the friendly staff and comfort rooms. Best regards, Hotel administration

10/10 Excellent

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Tvarkingas,labai geroje vietoje, puikus personalas, įvairūs, gausūs pusryčiai.
Stayed 3 nights in Feb 2019
Response from Hotel Administration on 19 Feb 2019
Dear Guest, Thank you for taking time to share your experience. It is wonderful to see your nice comments and to know that you enjoyed your stay at Victoria&SPA Hotel. Hope to welcome you back in near future. Best regards, Hotel Administration