Exterior

Reviews of Best Western Plus Bloomington Hotel

2.5 out of 5
Best Western Plus Bloomington Hotel
1901 Killebrew Dr, Bloomington, MN

Reviews

7.2

Good

Rating 10 - Excellent. 410 out of 1270 reviews" "
Rating 8 - Good. 333 out of 1270 reviews" "
Rating 6 - Okay. 219 out of 1270 reviews" "
Rating 4 - Poor. 160 out of 1270 reviews" "
Rating 2 - Terrible. 148 out of 1270 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome pool area, good breakfast and affordable
Stayed 2 nights in May 2024

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean facility.
Stayed 2 nights in May 2024

8/10 Good

Zelma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. The pool area and hot tub was very nice. The restaurant had delicious food. I would recommend this hotel to others.
Stayed 5 nights in May 2024

6/10 Okay

Lindsay

Travelled with family
Disliked: Amenities, property conditions & facilities
.
Stayed 4 nights in May 2024

8/10 Good

Ariane

Liked: Staff & service
Stayed 2 nights in May 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was real helpful. We checked in and entered the room with the keycard. It only worked once so one had to stay in the room while the other person left. I contacted the front desk and they were to contact maintenance to fix the problem. The card reader wasn't working. The next day I also reminded the front desk to fix and we would be gone all day. Got back late afternoon and still not fixed Told front desk again and finally they sent someone to fix it.
Stayed 2 nights in May 2024

8/10 Good

James, Port Orchard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wS a very nice place to stay
Stayed 5 nights in May 2024
Response from General Manager on 25 May 2024
Dear James,Thank you for your feedback! We're pleased to hear you enjoyed your stay at Best Western Plus Bloomington Hotel and look forward to welcoming you back soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Cecelia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and a happy place 😊 ☺️
Stayed 2 nights in May 2024
Response from General Manager on 23 May 2024
Dear Cecelia,Thank you for your kind words! It was a pleasure having you stay with us, and we look forward to welcoming you back to Best Western Plus Bloomington Hotel for another wonderful stay.

10/10 Excellent

Brett

Travelled with family
Liked: Amenities, property conditions & facilities
It was affordable
Stayed 2 nights in May 2024
Response from General Manager on 23 May 2024
Dear Brett,Thank you for joining us at Best Western Plus Bloomington Hotel. It's great that you appreciated our budget-friendly rates. We value you as our guest and hope you return!

10/10 Excellent

Marselle

Liked: Property conditions & facilities
Excellent service
Stayed 2 nights in May 2024
Response from General Manager on 23 May 2024
Dear Marselle,It's wonderful to hear that your experience with our team was so positive! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back to Best Western Plus Bloomington Hotel for another great stay in the future.

6/10 Okay

James

Average
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Dear James,Thank you so much for the feedback. In order to better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. We hope to hear from you soon.

4/10 Poor

Benjamin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor service. Pool area closed for 1/2 day due to someone defecating in it, hotel refused to allow for a late checkout once they finally cleaned the pool the next day.
Stayed 2 nights in May 2024
Response from General Manager on 20 May 2024
Dear Benjamin,Thank you for your feedback. Please accept our sincere apologies for the inconvenience you encountered while staying with us. When there is an unforeseen accident in the pool, we must take the appropriate steps to clean and shock the water to ensure all other guests' safety. Please know that a late checkout is sometimes not feasible to do, especially when we have other guests who reserved that room in advance. Nevertheless, we apologize once again for the incident that occurred while you were on our property. Thank you for choosing to stay with us and we hope that one day you will consider staying with us again.

4/10 Poor

Sara, Duluth

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Wall in our room had Snot/booger that had been wiped on wall and not cleaned off. Super frustrated that the pool was closed and we couldn’t use due to feces in the pool.
Stayed 2 nights in May 2024
Response from General Manager on 20 May 2024
Dear Sara,We are disappointed to hear about the inconvenience you encountered during your stay with us. Your concerns regarding the unsanitary room and closing of the pool are important to us, so our internal team look into these matters to ensure improvements are made swiftly. We apologize and hope for the opportunity to welcome you back for a stay that exceeds your expectations in the future.

8/10 Good

Stacey-Jo

Nice for a best western. Easy to get to and right across from MOA
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Dear Stacey-Jo,Thank you for staying with us and for recognizing our convenience and proximity to the Mall of America. Providing a pleasant experience for our guests is one of our top priorities, and we're delighted that you enjoyed your time at Best Western Plus Bloomington Hotel. We can't wait to welcome you back again!

10/10 Excellent

Sylena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Rick, Thunder Bay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
nice and quiet.. Very clean and right next to Mall of Americ a
Stayed 4 nights in May 2024
Response from General Manager on 21 May 2024
Dear Rick,Thank you so much for choosing to stay with us at Best Western Plus Bloomington Hotel. Our goal is to provide every guest with pristine accommodations, so we're thrilled our commitment to this shone through during your visit. It's also great to read you were able to take advantage of our convenient location. The pleasure was truly ours, and we hope you'll choose to visit us again soon.

10/10 Excellent

Rafael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the enclosed footbridge that leads into the Mall of America, so it's very convenient to get into the large enclosed (think of inclement weather in the northern states) space with an amusement park and lots of stores and food options. The on-call shuttle to/from the airport saves you about 25 to 30 dollars on an Uber ride. The staff were very nice and helpful. The room was very large and the finishes and paint job were much nicer than those at normal motels. Pretty nice mattress, too.
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Dear Rafael,Thank you for visiting Best Western Plus Bloomington Hotel and for your fantastic review! We're happy your stay exceeded your expectations and that our hotel's ideal location near the Mall of America was convenient, keeping you out of the elements. In addition, thanks for highlighting our spacious accommodations, on-call shuttle, and helpful service. It was nice having you as our guest, and should you come back to Minneapolis, we hope you will consider staying with us again.

8/10 Good

Lanny

Liked: Cleanliness, staff & service, amenities
Property was clean and quiet. Room could use a little updating as black put curtains had holes in them from the sun. The fragrance in the hallways and front desk was quite strong. But otherwise it was a nice hotel
Stayed 2 nights in May 2024
Response from General Manager on 20 May 2024
Dear Lanny,It was our pleasure to provide you with clean, quiet accommodations. We're glad your overall stay was pleasant, and we appreciate your suggestions about the curtains and scent. We will be sure to take your constructive comments into consideration as we continuously strive to make improvements for the benefit of our guests. The next time you're in the area, please come back to see us for a truly exceptional experience.

6/10 Okay

Tsvetanka

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is closed to the Mall of America, 6 min walk.
Stayed 2 nights in May 2024
Response from General Manager on 16 May 2024
Thank you for providing your review! It is wonderful to hear you enjoyed our convenient location near the local attractions. If you have any suggestions as to how we can make your next stay an exceptional one, please feel free to reach out and let us know. It was a pleasure having you here, and we hope to welcome you back again soon.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind and very efficient, above and beyond with service
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
Dear Kim,We're so happy to know that you had a great time with us overall and that our friendly team members impressed you during your visit. Your five-star rating means the world to us, and we hope to see you again soon.

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with stay
Stayed 1 night in May 2024
Response from General Manager on 15 May 2024
Dear Karen,It brightens our day to know that you enjoyed your stay. Should your travels bring you back to the area, we hope you choose us for your stay again.

8/10 Good

Goowon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
What I liked about the stay at best western Plus in Bloomington MN is the indoor pool was awesome. I would definitely book again.
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Thank you for choosing Best Western Plus Bloomington Hotel and for sharing your kind review. We are delighted you had the opportunity to enjoy the indoor pool. We look forward to welcoming you back for many more memorable visits.

8/10 Good

Armand

Travelled with family, Travelled with family and small children
N/a
Stayed 3 nights in May 2024
Response from General Manager on 13 May 2024
Dear Armand,Thank you for being our guest. We trust you had a comfortable stay at Best Western Plus Bloomington Hotel! Our team hopes to see you again.

2/10 Terrible

Edmonia

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Nicole on 24 May 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Denisse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service
Good stay
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear Rosa,Thank you for your review and for giving us a perfect rating! It was truly a pleasure having you as our guest, and we hope you return soon.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the mall
Stayed 1 night in May 2024
Response from General Manager on 10 May 2024
Dear Andrew,Thank you for choosing Best Western Plus Bloomington Hotel. It's wonderful to hear you appreciated our convenient location near the mall. We greatly enjoyed having you stay with us and look forward to welcoming you back soon!

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from General Manager on 10 May 2024
Dear Kenneth,We're delighted you enjoyed your stay at Best Western Plus Bloomington Hotel! Please come see us again soon.

2/10 Terrible

Danielle

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Neighbors in room across were yelling all night.
Stayed 1 night in May 2024
Response from General Manager on 10 May 2024
Dear Danielle,Thank you for staying with us and for your review. We are disappointed your visit was not as expected, and we apologize for any inconvenience you experienced regarding noise. Please know we are always here to assist if you have concerns during your visit. We appreciate your feedback and hope you will consider staying with us again in the future.

10/10 Excellent

Marcela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located across the street from the Mall of America. The pool area was a plus for the little ones.
Stayed 2 nights in Mar 2024
Response from General Manager on 10 May 2024
Dear Marcela,Our day is brightened by your outstanding rating of Best Western Plus Bloomington Hotel! It's great that our family-friendly pool area and proximity to the Mall of America made your stay pleasant. Thank you for your thoughtful praise, and we hope to see you again.

10/10 Excellent

Kit bun bunny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff really helpful
Stayed 1 night in May 2024
Response from General Manager on 10 May 2024
Dear Kit,We greatly value your recognition of our team's hospitality. It was a pleasure hosting you, and we look forward to welcoming you back to Best Western Plus Bloomington Hotel for another wonderful experience.

10/10 Excellent

GAO NOU, EAU CLAIRE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Executive room was big and roomy. Nice and Quiet. Room was clean, balcony door was left open so the room had a strong smell of chlorine when we got in.
Stayed 1 night in May 2024
Response from General Manager on 10 May 2024
Dear Gao,Thank you for being our guest recently. We're delighted our spacious accommodations suited your needs well, and we appreciate you mentioning our high standards of cleanliness and peaceful atmosphere. Your feedback will be shared with housekeeping to ensure any odor issues are dealt with swiftly. It was a pleasure having you here at Best Western Plus Bloomington Hotel, and we hope you return soon!

10/10 Excellent

Flora Jean

Stayed 2 nights in Apr 2024

8/10 Good

cheryl

Travelled with family
Liked: Property conditions & facilities
Clean and close to shopping
Stayed 2 nights in Apr 2024
Response from General Manager on 3 May 2024
Dear Cheryl,Cleanliness, comfort, and convenience can always be found at Best Western Plus Bloomington Hotel! We are so happy our accommodations served you well, and we hope to welcome you back in the future for an even better experience. Take care!

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this Best Western Plus! Our room was clean, a comfortable bed, great amenities, an awesome restaurant attached to the hotel, friendly staff & a free shuttle to the airport. The only negative comment I have is the shuttle from the airport back to the hotel after our trip didn't show up after an hour wait, even though my daughter was able to reach the shuttle driver & she said she was on her way, so we had to call a taxi at midnight. We were NOT happy with that aspect of our stay!
Stayed 1 night in Feb 2024
Response from General Manager on 3 May 2024
Dear Dianne,Thank you for your review. It was such a pleasure having you stay with us, and we are delighted you had an enjoyable experience. Receiving recognition for our impeccable accommodations, hospitable team, and fantastic amenities is always appreciated. That said, we apologize for your disappointing shuttle experience, and we'll be sure to share your concerns with our team for further consideration. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

2/10 Terrible

Lowy

Stayed 1 night in Apr 2024

2/10 Terrible

Tonisha

Business traveller
Disliked: Staff & service
Got locked out my room every day I stayed there , lines was super long , receptionist very rude expect one , cancelled my room in the middle of the night when I stated I would pay at the properties , took partial payment and still haven’t refunded it yet !!
Response from General Manager on 3 May 2024
Dear Tonisha,Thank you for your review. We sincerely regret to learn of your disappointment with your recent experience. Your feedback will be shared internally to ensure our high standards of hospitality are being met. Please know that when booking through a third-party company, billing inquiries should be dealt with through them. We encourage you to reach out to the site you booked with and hope this issue is resolved quickly. It was a pleasure having you here, and we hope you return soon.

10/10 Excellent

chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i arrived at 12 midnight.. i called the hotel from the airport for a shuttle pickup and the driver was there within 15 minutes
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Dear Chad, Thank you for choosing us and taking the time to post a review. We are delighted you had such an outstanding experience throughout our hotel and that you appreciated the convenience of our shuttle service. Reviews such as yours mean a lot! Thank you again; we look forward to welcoming you back to Best Western Plus Bloomington Hotel.Best Regards,G PikeGeneral Manager

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to MALL OF AMERICA
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Michael, Thank you for being our guest at Best Western Plus Bloomington Hotel. We love knowing how pleased you were with our location and appreciated the easy access to the Mall of America. We value your business and hope to see you again soon. Best Regards,G PikeGeneral Manager

4/10 Poor

leah

Liked: Cleanliness
We booked this hotel for a pool day for our kids bday and the pool was overloaded and not managed and than broke the next day - our kids were so disappoint after we got suite on them and headed out for swimming and were quickly sent back to have to leave and not go swimming at all. What a disappoint and staff was not equipped to deal with the 50 angry parents all in the same situation as us. Breakfast was cold, line was ridiculous and they allow too many families to book for something they are not equipped to deal with apparently.
Stayed 1 night in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Leah, Thank you for taking the time to post your review. We apologize for not meeting some of your expectations and the frustrations you experienced during our peak season, and we want to thank you for your patience. We are always looking for opportunities to improve our guest experience, so we are grateful for all of your feedback. We are also sorry for the concerns you had with the breakfast. We will share your comments with our team to ensure this is not repeated. We hope you and your kids will reconsider us again so we can provide you with the seamless visit you deserve.Best Regards,G Pike,General Manager

10/10 Excellent

Chasity

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 4 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Chasity, Thank you for being our guest at Best Western Plus Bloomington Hotel. We are pleased that we could provide you with an enriching stay. We appreciate your generous feedback, and we hope you will choose us every time your travels bring you to our area.Best Regards,G PikeGeneral Manager

10/10 Excellent

mariela

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Feb 2024
Response from General Manager on 26 Apr 2024
Dear Mariela, Thank you for taking the time to share that your stay at Best Western Plus Bloomington Hotel was perfect in every way. We appreciate your fantastic feedback and hope we will be your home whenever you are in the area.Best Regards,G PikeGeneral Manager

10/10 Excellent

Eugene Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Eugene, Thank you for your recent stay at Best Western Plus Bloomington Hotel and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations and that you left with replenished spirits. We enjoyed having you as our guest, and we hope to see you again on your next visit. Best Regards,G PikeGeneral Manager

10/10 Excellent

Sanjiv

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Sanjiv, Thank you for the outstanding rating of your visit to Best Western Plus Bloomington Hotel. We are delighted we met your expectations for a perfect stay, and we hope you will come back each time your travels bring you to our Bloomington. Thank you for being our guest.Best Regards,G PikeGeneral Manager

10/10 Excellent

brittany r

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, close to mall of America, shuttle to the airport and great pool area for kids!
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Brittany, Thank you for sharing about your visit to Best Western Plus Bloomington Hotel; we appreciate the generous remarks. Our focus is on maximizing all the details that cultivate a great stay; therefore, we are pleased to know our convenient location near Mall of America, local shuttle service to the airport, and nearby attractions, an indoor heated pool as well as our immacualte accommodations enhanced your time with us. Thank you again, and we look forward to your next visit.Best Regards,G PikeGeneral Manager

4/10 Poor

Shelby

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Called three times for a crib, did finally get one. Room wasn’t cleaned for the entire 3 days (Fri-Monday) we were there, requested towels, shampoo, garbage emptying - nope. We eventually just put our garbages full of diapers and take out boxes in the hallway. Spoke with cleaning staff one morning asking for cleaning, never done. Called front desk requesting restocking twice, no one came. Pool was closed for 6 hours for cleaning in the morning/mid day on Sunday. Rough stay for sure but great location!
Stayed 3 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Shelby, Thank you for sharing your recent stay experience with us. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared these concerns with our team and greatly appreciate you bringing this to our attention. We also regret the temporary closure of the pool during your stay and the inconvenience this has caused. Our team works diligently to ensure our amenities are well-maintained, and we appreciate your understanding as we strive to provide an enjoyable environment for all guests. That said, we are glad you enjoyed our convenient location. We hope you will reconsider and stay with us again as we would like you to experience our hotel as you should have on this visit.Best Regards,G PikeGeneral Manager

8/10 Good

Pat

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Pat, Thank you for the nice rating of your visit to Best Western Plus Bloomington Hotel. We are delighted we met most of your expectations for a satisfactory stay, and we hope you will come back each time your travels bring you to Bloomington. Thank you for being our guest.Best Regards,G PikeGeneral Manager

6/10 Okay

Craig

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The manager and employees allowed too many people to swim in the pool at night which caused a chemical imbalance. They do not call in maintenance until 8am (poor open time). Pool was closed till noon, to shock the pool, ruining our entirely morning and we had to leave before we could even use the pool. Staff when confronted about it laughed at multiple guests including me. Shannon was completely disrespectful and unprofessional. Melissa the manager was at least respectful but also showed no care or sympathy for the situation. Absolutely terrible experience and ruined my kids day as our plan was to do Mall of America on Saturday and swim Sunday morning for a few hours before heading home. Needless to say nothing was offered for compensation.
Stayed 1 night in Apr 2024
Response from General Manager on 3 May 2024
Dear Craig,We appreciate you taking the time to share your thoughts with us. Your patience is appreciated for we understand how frustrated you may have felt. Please know this is not common of our high standards of hospitality. We are dedicated to improving the guest experience and will be sure to share your feedback with our team to ensure that this never happens again. Please allow us another opportunity to show you a much better experience.

8/10 Good

Kaysi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Kaysi, Thank you for the nice rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure serving you at Best Western Plus Bloomington Hotel, and we hope to see you again soon. Best Regards,G PikeGeneral Manager