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Reviews of The Wallhouse Hotel, Ascend Hotel Collection

3 out of 5
The Wallhouse Hotel, Ascend Hotel Collection
2870 Cove Ln, Millersburg, OH

Reviews

9.6

Exceptional

Rating 10 - Excellent. 465 out of 573 reviews" "
Rating 8 - Good. 79 out of 573 reviews" "
Rating 6 - Okay. 20 out of 573 reviews" "
Rating 4 - Poor. 5 out of 573 reviews" "
Rating 2 - Terrible. 4 out of 573 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Gena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Amy on 28 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to usWe hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

John, mt vernon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice surroundings and quick, friendly service at check in.
Stayed 1 night in May 2024
Response from Amy on 20 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.As a Choice Privileges member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large rooms. Very new and clean.
Stayed 1 night in May 2024
Response from Amy on 28 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Amy on 20 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.As a Choice Privileges member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived early and staff arranged early entry. Staff very friendly. Includes breakfast with a wide variety of offerings.
Stayed 1 night in May 2024
Response from Amy on 14 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

6/10 Okay

Rebecca

Stayed 1 night in May 2024
Response from Amy on 13 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Calvin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the shower and the 24 hour coffee and the breakfast was wonderful
Stayed 1 night in May 2024
Response from Amy on 9 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to usWe hope to see you again soon.Sincerely,Amy FrazierGeneral Manager

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all very nice and clean. Room was very clean and comfortable.
Stayed 3 nights in Apr 2024
Response from Amy on 9 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us We hope to see you again soon.Sincerely,Amy FrazierGeneral Manager

10/10 Excellent

Damian

Stayed 2 nights in Feb 2024
Response from Amy on 28 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Richard, Brunswick Hills

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful property as an alternative to those hotels in the area that are Amish styled.
Stayed 1 night in Apr 2024
Response from Amy on 16 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

8/10 Good

Brent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern rooms with nice amenities. 2nd time staying here. Will be back.
Stayed 1 night in Apr 2024
Response from Amy on 15 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Apr 2024
Response from Amy on 15 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.As a Choice Privileges member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Ruth

Stayed 1 night in Apr 2024
Response from Amy on 5 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, friendly staff and nice room.
Stayed 1 night in Apr 2024
Response from Amy on 15 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.As a Choice Privileges member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Hayleigh

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and neat and clean! They were truly welcoming and we had a great experience!
Stayed 1 night in Mar 2024
Response from Amy on 7 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place to stay. We’ve been here before and knew we’d be back. Great all around!!
Stayed 1 night in Apr 2024
Response from Amy on 4 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Lovette

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect area to rest while visiting Amish country. Clean convenient and the food was good. Staff is very helpful and friendly.
Stayed 1 night in Mar 2024
Response from Amy on 1 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Kathi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amy on 26 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Marla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk attendant very friendly and knowledgeable. Clean facility and excellent breakfast.
Stayed 1 night in Mar 2024
Response from Amy on 25 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to usWe hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk personnel was very friendly. The hotel is very nice and clean. Pool and hot tub was very relaxing. Great facilities.
Stayed 1 night in Mar 2024
Response from Amy on 18 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Madeline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern for the countryside.
Stayed 1 night in Mar 2024
Response from Amy on 13 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in Amish country. Near many shopping and dining options. Great breakfast. We enjoyed the hot tub. Nice and roomy room and bathroom.
Stayed 1 night in Mar 2024
Response from Amy on 12 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were many options for hot breakfast. The attendant was super nice. The rooms were quiet. Parking wasn't the greatest as almost all the spots were taken. Some spots are on a decline.
Stayed 1 night in Mar 2024
Response from Amy on 12 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

6/10 Okay

Jace

Stayed 2 nights in Jun 2023
Response from Thank you for taking the time to complete our onli on 1 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to usWe hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Amanda A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 1 night in Feb 2024
Response from Wallhouse Hotel on 7 Mar 2024
Dear Amanda,Thank you for the 5 star review. it was our pleasure to have you as our guest. Our goal is to make sure that each of our guest have an exceptional hotel experience each time that you stay with us. Please let us know if there is ever anything that we can do to make your stay more enjoyable. We hope to see you again soon.Sincerely,Jaynelle MooreRegional DirectorWallhouse Hotel

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Amy on 26 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

David

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Feb 2024
Response from Amy on 22 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Jeff, Avon Lake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very soundproof. Everything is very nice and clean and the staff is very friendly. The check-in was very simple and not intrusive. I would definitely recommend this hotel.
Stayed 1 night in Feb 2024
Response from Amy on 20 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

8/10 Good

melissa

Stayed 1 night in Feb 2024
Response from Amy on 21 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amy on 20 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
We enjoyed another great stay at the Wallhouse in Walnut Creek.
Stayed 2 nights in Feb 2024
Response from Amy on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Mariah

Stayed 1 night in Feb 2024
Response from Amy on 21 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to usWe hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Darrell

Travelled with family
Liked: Staff & service
Great!
Stayed 2 nights in Feb 2024
Response from Amy on 12 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Amy FrazierGeneral Manager

10/10 Excellent

Chrisi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was above my expectation! The breakfast was excellent!
Stayed 1 night in Jan 2024
Response from Amy on 29 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the nicest hotels we have very stayed in. Loved the big shower. That was a treat. We have a small shower at home. Everything was perfect. Will stay here again.
Stayed 1 night in Jan 2024
Response from Amy on 28 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Dave

Stayed 1 night in Jan 2024
Response from Amy on 12 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Amy FrazierGeneral Manager

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the perfect quiet size to modern minimalist style motel. The facility was clean. The indoor pool was warm with ample white towels available. From check to breakfast staff are were very friendly and helpful. I would recommend this accessible location to anyone who wants to explore the backroads to Ohio Amish Country, one of my favorites retreats to go to.
Stayed 2 nights in Dec 2023
Response from Amy on 12 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Amy FrazierGeneral Manager

10/10 Excellent

Charles

Stayed 2 nights in Dec 2023
Response from Amy on 28 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Winter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Wallhouse Hotel on 24 Dec 2023
Thank you for the 5 star review. it was our pleasure to have you as our guest. Our goal is to make sure that each of our guest have an exceptional hotel experience each time that you stay with us.Sincerely,Jaynelle MooreRegional DirectorWallhouse Hotel

10/10 Excellent

Jimmy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Wallhouse Hotel on 20 Dec 2023
Dear Jimmy,Thank you for taking the time to review our property. It was our pleasure to have you as our guest. We hope to see you again soon!Sincerely,Jaynelle MooreRegional DirectorWallhouse Hotel

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walnut Creek Suprise.
The place is wonderful. Very clean and welcoming. Very comfortable. Would recommend this location for all visitors to this area.
Stayed 1 night in Dec 2023
Response from Wallhouse Hotel on 20 Dec 2023
Dear Anthony,Thank you for taking the time to review our property, and for the kind words. We look forward to seeing you again soon!Sincerely,Jaynelle MooreRegional DirectorWallhouse Hotel

8/10 Good

Lori, Chicago

Stayed 1 night in Dec 2023
Response from Amy on 28 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at The Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerThe Wallhouse Hotel, Ascend Hotel Collection

2/10 Terrible

Raymond

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Faulty elevator
We stay at this hotel alot. I have problems with my back and partner had a hip replacement. The hot tub is a big reason we stay here. We always arrive late on Friday night. We arrive and elevator is broken. Were on 4th floor. We're old and half crippled. The lady at the counter was willing to cancel our room but we Weren't able to find a room anywhere within a reasonable distance at 10pm. No one was able to help get our suitcases to the 4th floor so we managed. By the time we climbed that we were sore and exhausted. The elevator was still out at 7am. 8 hours there, and more crippled than before cost us around 300$ No one offered a refund or discount.
Stayed 1 night in Dec 2023
Response from Wallhouse Hotel on 20 Dec 2023
Thank you for taking the time to review our property. On behalf of the entire staff I would like to apologize for failing to meet your expectations during your stay, We will use your comments to make the necessary improvements that are needed.Sincerely,Jaynelle MooreRegional DirectorWallhouse Hotel

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfortable, clean, great breakfast, friendly staff, pool/hot tub was great.
Stayed 2 nights in Nov 2023
Response from Amy on 4 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerWallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Amy on 4 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerWallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Wendell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well suited for exploring the surrounding communities. The leather recliners were wonderful for lounging together to watch the sunset. The breakfast was fresh with lots of options. We really enjoyed our stay.
Stayed 2 nights in Nov 2023
Response from Amy on 4 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerWallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick getaway
This was our second stay here, and it was just as pleasant as the first. Always friendly, and the rooms are top notch.
Stayed 1 night in Nov 2023
Response from Amy on 4 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guestsWe hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerWallhouse Hotel, Ascend Hotel Collection

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The cleanest hotel ever
This is one of the cleanest and nicest hotels I have stayed at. We spent 4 nights here at the end of a 3 week road trip. The hotel was well located and within a 20 minute drive to most of the areas attractions. The staff were wonderful and everything was always clean. Great shower and comfortable seating in the room.
Stayed 4 nights in Nov 2023
Response from Amy on 27 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerWallhouse Hotel, Ascend Hotel Collection

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Amy on 7 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Wallhouse Hotel, Ascend Hotel Collection.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerWallhouse Hotel, Ascend Hotel Collection

8/10 Good

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It provided the atmosphere I most needed.
Stayed 2 nights in Oct 2023
Response from Amy on 3 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Wallhouse Hotel, Ascend Hotel Collection.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Amy FrazierGeneral ManagerWallhouse Hotel, Ascend Hotel Collection