Pool

Reviews of Motel 6 Milford, CT

2 out of 5
Motel 6 Milford, CT
111 Schoolhouse Road, Milford, CT

Reviews

6.6
Rating 10 - Excellent. 244 out of 1001 reviews" "
Rating 8 - Good. 254 out of 1001 reviews" "
Rating 6 - Okay. 180 out of 1001 reviews" "
Rating 4 - Poor. 134 out of 1001 reviews" "
Rating 2 - Terrible. 189 out of 1001 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

David

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was disgusting. I wish I could attach a picture.
Stayed 1 night in May 2024

2/10 Terrible

Jacob

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Refrigerator was leaking water all over the floor, booked a king size bed had a full mattress, tv remote was broken and missing battery
Stayed 1 night in May 2024

2/10 Terrible

Tev

Stayed 1 night in May 2024

4/10 Poor

SHANTEL

Travelled with partner
Disliked: Cleanliness
..
Stayed 2 nights in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Shantel, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Giovanni

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place smelled when you walked in, but you got used to it after 15 minutes or so also, the elevator floor was sticky the night we checked in and it was still sticky the morning after. The ceiling towels on the fourth floor were all messed up. I guess they had a flood of some kind and maybe that’s accounts for the smell.
Stayed 1 night in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Giovanni,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Frank

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nasty and bed bug's cost me money
Stayed 1 night in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Frank,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

4/10 Poor

Veronica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wasn't completely clean. The elevator and my tv had liquor stains. Bed was flimsy. Furniture super old. Furniture dod not look like pictures. I saw a roach! In the good side, staff was excellent. Staff was friendly and helpful.
Response from Brand Experience Team on 7 May 2024
Hi Veronica,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Renaldo

Stayed 1 night in Apr 2024
Response from Brand Experience Team on 10 May 2024
Hi RenaldoThanks for your review, we really appreciate the support. Lilith#Team6

10/10 Excellent

Gonzalo

Stayed 1 night in Apr 2024

4/10 Poor

Emmett

Disliked: Cleanliness, staff & service, property conditions & facilities
Unfriendly staff. Sticky floors. Broken door handles. Broken shower curtain rod. All of the furniture was damaged, like a dog had gnawed on it. No tv remote. The room definitely didn’t feel clean.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2 May 2024
Hi Emmett,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Maz K.#Team6

2/10 Terrible

Kimberlee

Disliked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 2 May 2024
Hi Kimberlee,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Abel Huanetl

Stayed 1 night in Apr 2024

2/10 Terrible

Anthony

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, room smelled terrible, was very old outdated and the sink was broken.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi Anthony,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Joshua

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Honestly, don’t stay here unless you like walking into a room that wreaks of cigarette, has ashes everywhere, and people slam the doors all through the night. Every floor smells like marijuana, and the staff was extremely rude.
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Joshua,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Nancy Y. on 3 Apr 2024
Thank you for the perfect rating!!Nancy Y.#Team6

10/10 Excellent

eric

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 29 Mar 2024
Hi Eric,Thank you for the 5-star rating!Natalie#Team6

10/10 Excellent

DEAN

Disliked: Amenities
Location
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 20 Mar 2024
Hi Dean, Thank you for the excellent review! We hope to see you soon.Natalie #Team6

2/10 Terrible

X

Disliked: Cleanliness
Stayed 1 night in Feb 2024

2/10 Terrible

David, Forest City

Business traveller
Disliked: Staff & service, property conditions & facilities
This place felt real sketchy... the staff are not the friendliest at all. I understand how tiring it can be to work at a place like that but i don't think i ever came across someone so meh. The place is supposed to be non-smoking... but smells a lot like cigarettes and marijuana. You get what you pay for though that's about it. i did not feel safe at all though
Stayed 1 night in Feb 2024
Response from Nancy Y. on 6 Mar 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 Good

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is good can’t say nothing bad about it
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi Steven,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith#Team6

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing is why do they have the gym room closed
Stayed 1 night in Feb 2024

4/10 Poor

Sylvie

Disliked: Staff & service, property conditions & facilities
Didn´t like it at all.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi Sylvie,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

10/10 Excellent

Jamie

Stayed 1 night in Feb 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 23 Feb 2024
Hi Dawn,Thank you for the perfect rating!! Maz K.#Team6

4/10 Poor

Karin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as you go in the place is small like mariguana and staff very unprofessional
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 21 Feb 2024
Hi Karin,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is always clean easy parking
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 21 Feb 2024
Hi Steven, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

2/10 Terrible

CHRISTOPHER, LONG BRANCH

Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was extensive mold on the bathroom ceilings, broken furniture, the smell of smokers everywhere and most visitors didnt seem to clean up after their pets as there was dog poop almost everywhere there was grass. There is a reason the hotel was cheap
Response from Nancy Y. on 14 Feb 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

CHRISTOPHER, LONG BRANCH

Liked: Staff & service
Disliked: Property conditions & facilities
There was broken furniture, mold all over the bathroom ceilings, dog poop in most of the grass, cops at least half the days of the stay, the halls reek of smoke.
Stayed 6 nights in Jan 2024
Response from Nancy Y. on 14 Feb 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
Hi Steven,Thank you for positively rating your stay!Lilith#Team6

6/10 Okay

Miguel A

Stayed 7 nights in Jan 2024

2/10 Terrible

Stefanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Jere

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Not recommend stay
The front desk employees have no personality. I ask for a chair which was supposed to be there and it took hours to get one from another room. All employees have bad attitudes plus the lobby and hallways had heavy weed smell. You have very limited tv channel options as well
Stayed 4 nights in Jan 2024
Response from Brand Experience Team on 30 Jan 2024
Hi Jere,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay if your on business or going on a vacation
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 30 Jan 2024
Hi Steven,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

8/10 Good

Joshua

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 8 Jan 2024
Hi StevenThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

4/10 Poor

Darek

Business traveller
Disliked: Staff & service
The staff at Motel 6 are extremely unprofessional and rude.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi Darek,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
Motel 6
I am very dissatisfied about the service at Motel 6. The representative was rude, my stay was only 2 nights thank God. I asked where restaurants are, and he said he told me five times where they are. I never talked to him 5 times. The room phone did not work, the TV was not working properly, and they made no attempt to fix the issue. The room key card did not work, the desk clerk was outside most of the time, and I had to rely on someone hanging around the lobby to get me another one. felt intimated by people who were just hanging around in the evening. My worst experience ever. I will NEVER use Motel 6 again unless I hear back from a Representative of corporate.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi Traveler,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

Dawn

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The male clerk who checked me in has no customer service skills, not friendly was on his phone when walked up to the counter and said what do you want, being friendly goes a long way.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi DawnAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
staff was frandly easy parking
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi Steven,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Gregory, New haven

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here to get away and get a piece of mind
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 8 Jan 2024
Hi Gregory,Thank you for sharing your review. We are glad you enjoyed your stay! Lilith #Team6

2/10 Terrible

John

Stayed 3 nights in Dec 2023

10/10 Excellent

CLAYTON, New Milford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Dawn

Stayed 1 night in Dec 2023

10/10 Excellent

Todd

Ok
Stayed 1 night in Dec 2023
Response from Nancy Y. on 2 Jan 2024
Thank you for the perfect rating!!Nancy Y.#Team6

10/10 Excellent

Cameron

Stayed 1 night in Dec 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Joshua

Liked: Cleanliness
Stayed 1 night in Dec 2023