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Reviews of Indulge Apartments - Ontario

4 out of 5
Indulge Apartments - Ontario
239-241 Thirteenth Street, (Cnr Ontario Avenue), Mildura, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 118 out of 214 reviews" "
Rating 8 - Good. 68 out of 214 reviews" "
Rating 6 - Okay. 18 out of 214 reviews" "
Rating 4 - Poor. 7 out of 214 reviews" "
Rating 2 - Terrible. 3 out of 214 reviews" "

9.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The listing doesn't clearly explain the hotel is in a building shared by medical specialists, next to the hospital. Perfect for visiting medical staff or patients but for tourists it just felt odd. That being said, the room was big, kitchen good, bed comfortable etc...A few issues to note: lighting very dim, noisy corridor (can hear doors banging & people coming and going) and not a true 1 bedroom as the space is open plan with no door.

8/10 Good

mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Modern and every amenity you need
Stayed 3 nights in Dec 2023
Response from Indulge Apartments on 19 Jan 2024
Thank you for staying with us, we are so happy you enjoyed your stay with us and we hope to welcome you again soon.

10/10 Excellent

Martin

Very polite and helpful.
Stayed 1 night in Dec 2023
Response from Indulge Apartments on 19 Jan 2024
Thank you for staying with us, we are so happy you enjoyed your stay with us and we hope to welcome you again soon.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was very nice and quiet with easy parking. Would definitely recommend
Stayed 5 nights in Nov 2023
Response from Jade on 1 Dec 2023
Thank you for taking the time to send in your feedback, we are glad you enjoyed your stay

10/10 Excellent

Geoff

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Modern spacious apartment fully equipped.
Stayed 3 nights in Oct 2023
Response from Jade on 1 Dec 2023
Thank you for taking the time to send in your feedback, we are glad you enjoyed your stay

6/10 Okay

Trevor

Liked: Cleanliness
Not so restful
Stayed 3 nights in Oct 2023
Response from Jade on 1 Dec 2023
Thank you for taking the time to send in your feedback.

10/10 Excellent

Dale-Myree

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Jade on 1 Dec 2023
Thank you for taking the time to send in your feedback, we are glad you enjoyed your stay

8/10 Good

Kenneth

Stayed 1 night in Oct 2023
Response from Jade on 1 Dec 2023
Thank you for taking the time to send in your feedback, we are glad you enjoyed your stay

10/10 Excellent

Catherina

Stayed 5 nights in Oct 2023
Response from Jade on 1 Dec 2023
Thank you for taking the time to send in your feedback, we are glad you enjoyed your stay

6/10 Okay

Kym

Stayed 1 night in Oct 2023
Response from Jade on 21 Oct 2023
Thank you for taking the time to send through your thoughts. we are glad you enjoyed your stay

10/10 Excellent

Bj

Liked: Cleanliness, property conditions & facilities
Will be staying there again
Stayed 3 nights in Oct 2023
Response from Jade on 21 Oct 2023
Thank you for taking the time to send through your thoughts. we are glad you enjoyed your stay

10/10 Excellent

Michelle

A little bit odd with people wandering around the car park but other than that it is a great stay.
Stayed 1 night in Oct 2023
Response from Jade on 21 Oct 2023
Thank you for taking the time to send through your thoughts. we are glad you enjoyed your stay

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely apartment. Large bedroom and lounge area. Kitchen area was slightly cramped but had all the facilities for a short stay. The door was sticking open but this was due to a new rubber seal at the bottom of the door which had only been installed the day before. Staff said they would get it adjusted. Staff came to service the apartment on Sunday morning and were very friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Jade on 21 Oct 2023
Thank you for taking the time to send in your review. Your feedback is important to us in ensuring all our guests have a great stay. We are glad you enjoyed your stay in the apartment

10/10 Excellent

ALAN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This accommodation was perfect. Our third hotel on a round trip to the ACT. Blew the others away. Despite no reception it was really good and easy to access. Pleasure to have non slip bathroom floors.
Stayed 1 night in Oct 2023
Response from Jade on 21 Oct 2023
Thank you for taking the time to send in your review. Your feedback is important to us in ensuring all our guests have a great stay. We are glad you enjoyed your stay in the apartment

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked Indulge Apartments because they were away from city noise, it was safe and security was well maintained. The apartments were well maintained and were serviced everyday by a lovely dedicated cleaners who would almost anything to help. I would thoroughly recommend these apartment if they were stopping Mildura.
Stayed 2 nights in Sep 2023
Response from Sarah on 5 Oct 2023
Fabulous and kind feedback, we are so happy, thank you so much for sharing your wonderful experience.

8/10 Good

Madonna

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from Sarah on 5 Oct 2023
Thank you for staying, we greatly appreciate it.

10/10 Excellent

Maureen

Liked: Cleanliness, amenities, property conditions & facilities
Apartment was very clean and well presented. Quiet at night and kitchenette had cooking facilities.
Stayed 1 night in Sep 2023
Response from Sarah on 5 Oct 2023
Thank you for your kind feedback and for staying, we greatly appreciate it.

10/10 Excellent

Annette

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jade on 25 Sept 2023
Thank you for staying with us and taking the time to send through your feedback, we hope to welcome you again soon

8/10 Good

Cheryle

Stayed 1 night in Sep 2023
Response from Jade on 25 Sept 2023
Thank you for Staying with us and taking the time to send through your feedback, we hope to welcome you again soon

4/10 Poor

Alanah

Travelled with partner
Disliked: Cleanliness
The room that I stayed in had: - dust on shelves and exhaust vent (bathroom) - there was hair all through the bed - dishes/utensils were dirty - hair and urine marks in shower - lounge room light was flashing (one of the guest are epileptic so the light was unable to be used) For the amount that was paid and how seriously this accommodation take their bond, I’m quite disappointed with the cleanliness of the room.
Stayed 2 nights in Sep 2023
Response from Sarah on 17 Sept 2023
We always appreciate feedback, so we are able to provide our guests the best standard of accommodation and a relaxing and enjoyable stay. In this instance we do feel that the review does not reflect the accommodation provided, that as the issues stated are far from accurate. So we will just leave it at that.

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay at Indulge. Everything was perfect. Really comfortable bed and great shower. Would definitely stay again.
Stayed 2 nights in Sep 2023
Response from Sarah on 17 Sept 2023
Fabulous, many thanks for staying.

8/10 Good

Neville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was serviceable
Stayed 2 nights in Sep 2023
Response from Sarah on 17 Sept 2023
Thank you for staying Neville.

8/10 Good

Martine

Stayed 1 night in Aug 2023
Response from Sarah on 17 Sept 2023
Thank you for staying Martine.

10/10 Excellent

Marina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good morning We had a very pleasant stay and I would like to commend your housekeeper, Jodie. She was a lovely lady who was thorough and such a pleasure to meet. Marina :)
Stayed 1 night in Aug 2023
Response from Sarah on 17 Sept 2023
Thank you for staying Marina and for your kind feedback, our housekeeping team pride themselves on their high standard of cleanliness.

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Great design and layout, not happy with the very sim lighting
Stayed 1 night in Jul 2023
Response from Sarah on 1 Aug 2023
Thank you for staying David, we appreciate your feedback and will look at the lighting.

6/10 Okay

terry

Liked: Cleanliness
Like going to a hospital
Not impressed with this so called apartment , just a hotel room , It is located in a hospital complex of consulting and research rooms , I got to many requests wanting my details because it has no one on site , only codes for access , They also took $300 dollar security bond 2 days before arrival , Maximum I have ever been charged was $100 , not a great experience
Stayed 1 night in Jul 2023
Response from Sarah on 1 Aug 2023
Hi Terry, Sorry our accommodation didn't meet your personal standards. You had booked the most cost effective option, the Studio Suite, which we do advertise as "hotel room" style accommodation, the next level up is the one bedroom apartment, which is substantially larger, with an additional kitchen and living room, which sounds like it would be what you are after. In regards to the security deposit bond, unfortunately even the 300 authorisation does not cover damage and theft that can be done and has been done, great thing is if you look after the property and treat it with respect you have nothing to worry about, the authorisation is cancelled on departure. The other great thing about Indulge Apartments is we have six property locations in Mildura and 35 apartments to chose from. Thanks again for staying, we do hope to be able to provide you with a more suitable option on your next visit to Mildura..

6/10 Okay

Marrianne

Liked: Cleanliness, room comfort
It was different. Being in an apartment within a hospital meant further to walk with luggage and time consuming. Bed was very comfortable, and accommodation felt very secure.
Stayed 1 night in Jul 2023
Response from Sarah on 17 Sept 2023
Thank you for staying Marrianne, we are pleased you enjoyed your stay. Just to clarify this building is not a hospital, there are some medical businesses in the building, but there is also accommodation and a cafe.

10/10 Excellent

Amber

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Sarah on 17 Sept 2023
Thank you for staying Amber and for your kind review.

4/10 Poor

Carolyn

Stayed 3 nights in Jul 2023
Response from Sarah on 17 Sept 2023
Thank you for taking the time to review our property, it seems we did not quite meet your standards, and for this we apologise, as we always try our best to ensure guest comfort is paramount.

10/10 Excellent

Nikki

Liked: Cleanliness, amenities, property conditions & facilities
Felt very safe and secure. Beautifully presented apartments.
Stayed 2 nights in Jul 2023
Response from Jade on 20 Sept 2023
Thank you for staying

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The property was a bit of a surprise really. It is in the same building as a local hospital clinic. That does seem to make a difference to your stay as the rooms are separate and we’ll appointed.
Stayed 1 night in Jul 2023
Response from Jade on 20 Sept 2023
Thank you for Staying

10/10 Excellent

Eli

Stayed 3 nights in Jun 2023
Response from Jade on 20 Sept 2023
Thank you for staying

4/10 Poor

Murray

ID Theft is a major issue these days. The managers (Indulge) demanded a copy of my ID documents sent by internet to them. The link given on their website to their privacy policy would not work on any browser I tried. So I have no idea what they do with it.
Stayed 2 nights in May 2023
Response from Jade on 20 Sept 2023
Thank you for taking the time to review our property, it seems we did not quite meet your standards, and for this we apologise, as we always try our best to ensure guest comfort is paramount.

10/10 Excellent

Melanie

Stayed 1 night in Apr 2023
Response from Sarah on 10 Apr 2023
Thank you for your kind review, we're so pleased you enjoyed your stay. We look forward to welcoming you back again.

10/10 Excellent

Loraine

Liked: Cleanliness, room comfort
Value for money
Beautiful hotel, very comfy bed. New hotel. It was a little hard to find.
Stayed 1 night in Mar 2023

10/10 Excellent

Nancy

Travelled with partner
Perfect in every way
Stayed 1 night in Mar 2023
Response from Sarah on 5 Mar 2023
Than you for your kind feedback and review, we are so pleased to hear you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Campbell

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean as a whistle
Stayed 1 night in Sep 2022
Response from Jade on 20 Sept 2023
Thank you for Staying!

6/10 Okay

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Jade on 20 Sept 2023
Thank you for staying

8/10 Good

Steven

Liked: Cleanliness, amenities, property conditions & facilities
it was quite and very clean
Stayed 2 nights in Jul 2022
Response from Jade on 20 Sept 2023
Thank you for staying with us

8/10 Good

Ash

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is a far way from the central part of town but right next to the hospital. I was disappointed to be charged $3.50 for hand sanitizer in our current environment.
Stayed 1 night in Jul 2022
Response from Jade on 20 Sept 2023
Thank you for staying

4/10 Poor

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The process for your apartments meet the needs of someone who has undertaken a time and motion study and utterly forgets that your customers are human.
Stayed 1 night in May 2022
Response from Sarah on 17 May 2022
We're sorry our self check in process didn't suit your needs, for most of our guests, they absolutely love it. But the awesome thing about our business, if you need that personal contact, reception is available 24 hours a day and staff can meet guests onsite if required. Have a great day Andrew!

8/10 Good

Heidi

Travelled with partner
Liked: Amenities, property conditions & facilities
It was a lovely relaxing location, but the perfume in the corridor to the rooms was sickly and overwhelming even my husband found it way too strong
Stayed 1 night in Apr 2022
Response from Sarah on 4 May 2022
Thank you for staying Heidi, we're sorry you found the air freshener overpowering, they are in place to override the strong food smells that can come from the apartments when guests cook and do not open their windows.

10/10 Excellent

Snezana

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great communication and central location to anywhere.
Stayed 1 night in Apr 2022
Response from Sarah on 17 May 2022
Thank you!

8/10 Good

Clif

Stayed 1 night in Mar 2022
Response from Sarah on 4 May 2022
Thank you for staying.

10/10 Excellent

Phill

Stayed 11 nights in Feb 2022
Response from Jade on 20 Sept 2023
Thank you for staying

10/10 Excellent

David

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2022
Response from Jade on 20 Sept 2023
Thank you for staying and your lovely review

2/10 Terrible

Rebecca

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely pathetic excuse for accomodation
Stayed 3 nights in Jan 2022
Response from Jade on 20 Sept 2023
Thank you for taking the time to review our property, it seems we did not quite meet your standards, and for this we apologise, as we always try our best to ensure guest comfort is paramount.

10/10 Excellent

Clif

Business traveller
Liked: Cleanliness, room comfort
Stayed here a few times now. Always clean and very comfortable
Stayed 1 night in Jan 2022
Response from Jade on 20 Sept 2023
Thank you for staying and taking the time to review

10/10 Excellent

Tawab

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2021
Response from Jade on 20 Sept 2023
Thank you for staying and taking the time to send a review

8/10 Good

Michelle

Liked: Cleanliness, room comfort
Close to hospital
Close to hospitak
Stayed 1 night in Nov 2021
Response from Jade on 20 Sept 2023
Thank you for staying