Dear Alden,Thank you for taking the time to review your stay.We are truly sorry to hear that the room arrangements for your family did not meet your expectations. Our hotel adheres to certain policies to ensure safety and compliance with local laws, which regrettably may have caused some inconvenience.We are also disheartened to learn of your experience with our staff and the air conditioning issue. While we are committed to providing exceptional service at all times, it seems we fell short of our goal during your visit. Furthermore, the disturbance you mentioned from the bar is taken seriously, and we routinely assess our facilities to enhance our guests' experience.We hope you will consider staying with us again in the future. Best regards,Assunta Greco, Room Division Manager

Dear Nelia,Thank you for sharing this feedback about your recent stay.We're thrilled to hear that our staff, specifically Mark at the reception and our restaurant team, made a positive impression during your stay.It’s also great to know you enjoyed the accessibility to Milan's attractions, and the great views from our rooftop. Regarding your remarks on the room cleanliness and the condition of the bathroom, we are truly sorry that this aspect did not meet your expectations. Our hotel is committed to providing high-quality accommodations and service, and we have a dedicated housekeeping team that addresses room preparation daily. We are continuously working to enhance our guest experience, including the upkeep and modernisation of our facilities.In reference to the bathtub functionality, our maintenance team is always on hand to resolve any issues, ensuring that all amenities are in proper working order for the comfort of our guests.Furthermore, we regret any oversight in the replacement of room items, and we appreciate you bringing this to our attention.It would be a pleasure to welcome you for another enjoyable stay.Seasons greetings,Claudia Urgesi, Front office Manager