4/10 Poor
Sheena W.
27 Aug 2024
Disliked: Cleanliness
What do you mean we are in the wrong apartment?
We arrived to our communicated location and apartment # with the communicated access info. Walking in with 1 adult woman and 4 kids, the place was filthy. Sheets in a pile at the end of the bed, towels on the floor, full trash and dirty dishes in the sink. It’s 8pm at this point and we start to clean while we email the property to complain. We have nowhere else to go. We clean, and carry everything in from the car and everybody changes in pjs. My email then informs us that they gave us the wrong apartment number. PANIC!! Whose apartment are we in? Where are they? What if they walk in and start shooting cause we are in their apartment?! We get out as quickly as possible in pure panic and walk all over the place looking for the correct apartment. Keep in mind we already cleaned the other apartment for them! Nightmare scenario for a single woman traveling with 4 kids, including a toddler! This isn’t a mistake that it’s okay to make. Even after a strong complaint we just received an email back that they were “happy we enjoyed our stay.” We feel completely disregarded and hence the one star as this management took no responsibility for their mistake. 0 out of 10, do not recommend.
Sheena W.
Stayed 2 nights in Jul 2024