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Reviews of TownePlace Suites by Marriott Miami Homestead

2.5 out of 5
TownePlace Suites by Marriott Miami Homestead
935 NE 30th Terrace, Homestead, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 452 out of 593 reviews" "
Rating 8 - Good. 97 out of 593 reviews" "
Rating 6 - Okay. 21 out of 593 reviews" "
Rating 4 - Poor. 7 out of 593 reviews" "
Rating 2 - Terrible. 16 out of 593 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

CRYSTAL, West Memphis

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in May 2024
Response from Sasha on 21 May 2024
Thank you for taking out your time to fill out the survey. We are happy to hear you enjoyed your stay, safe travels!

10/10 Excellent

Thidarat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 1 night in May 2024
Response from Sasha on 21 May 2024
Thank you for taking out your time to fill out the survey. We are happy to hear you enjoyed your stay, safe travels!

10/10 Excellent

Cedrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sasha on 21 May 2024
Thank you for taking out your time to fill out the survey. We are happy to hear you enjoyed your stay, safe travels!

10/10 Excellent

Denise A

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience on all levels
Stayed 2 nights in May 2024
Response from Sasha on 21 May 2024
Thank you for taking out your time to fill out the survey. We are happy to hear you enjoyed your stay, safe travels!

8/10 Good

Yulier

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from Sasha on 21 May 2024
Thank you for taking out your time to fill out the survey. We are thrilled to hear you enjoyed your stay, safe travels!

10/10 Excellent

daniele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much better than I expected. Very friendly and helpful staff and no unexpected charges which was a plus.
Stayed 2 nights in May 2024
Response from Sasha on 21 May 2024
Thank you for taking out your time to fill out the survey. We are happy to hear we exceeded your expectations. We hope to welcome you again if your travels ever brings you back to Homestead.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Rokethia on 14 May 2024
Thank you again for staying with us. Hope to see you again.

10/10 Excellent

Elian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Rokethia on 14 May 2024
Thank you for staying with us. Hope to see you again.

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very well maintained and is a good location for trips to Everglades.
Stayed 2 nights in Apr 2024
Response from TPS on 5 May 2024
Thank you for reserving with us! We appreciate your feedback. Kind Regards!

8/10 Good

Roslyn

Liked: Cleanliness
Very nice
Stayed 1 night in Apr 2024
Response from Rokethia on 28 Apr 2024
Dear Roslyn,On behalf of the entire hotel team, I want to thank you for sharing about your most recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from TPS on 25 Apr 2024
Thank you for reserving with us! We appreciate your feedback. Kind Regards!

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for what we were doing. Liked the pool area and the breakfast each morning.
Stayed 4 nights in Apr 2024
Response from TPS on 21 Apr 2024
Thank you for reserving with us! We are glad that you enjoyed your time here at our hotel. Looking forward to seeing you all reserve with us in the future. Kind Regards!

10/10 Excellent

sheela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and spacious rooms
Stayed 2 nights in Apr 2024
Response from TPS on 18 Apr 2024
Thank you for reserving with us. We appreciate your feedback!

6/10 Okay

Richard, Largo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Suite with 1 king and sofa bed wasn’t good for 3 adults; 2 sleeping beds were too close and sofa bed was very uncomfortable even for a 5’1” adult!
Stayed 1 night in Apr 2024
Response from TPS on 9 Apr 2024
We apologize for your inconvenience. Your issue is below our standards. I will make sure to share this with our Guest Services staff. We hope that you choose to book with us again in the future! Warm Regards.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff has very attentive and courteous. Rooms were clean. Perfect home base for exploring the Everglades.
Stayed 4 nights in Apr 2024
Response from TPS on 9 Apr 2024
Thank you for reserving with us. We are glad that you were able to enjoy your stay with us. We appreciate your feedback as well.

10/10 Excellent

Dr. Julia

Stayed 1 night in Mar 2024
Response from TPS on 25 Apr 2024
Thank you for reserving with us. We appreciate your feedback! Kind Regards!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from TPS on 9 Apr 2024
Thank you for reserving with us! We appreciate your feedback.

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. A very relaxed place. Good Breakfast. Enjoyed the pool every day.
Stayed 5 nights in Mar 2024
Response from TPS on 9 Apr 2024
Thank you for reserving with us! We appreciate your feedback!

8/10 Good

Gary

Stayed 2 nights in Mar 2024
Response from TPS on 18 Apr 2024
Thank you for reserving with us! We appreciate your feedback. Kind Regards!

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy room and bed. Loved the moving desk!!! My only issue was the breakfast. It was warmed up frozen biscuits and waffles. Not good!
Stayed 2 nights in Mar 2024
Response from TPS on 24 Mar 2024
Thank you for reserving with us! We really appreciate your feedback.

2/10 Terrible

Max

Stayed 1 night in Mar 2024
Response from TPS on 18 Apr 2024
We appreciate you taking the time to give us your feedback on your stay. We hope that you continue to reserve with us in the future! Kind Regards.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff and property with an outdoor dining area for takeout or just enjoying the pool and outdoors. Close to a medical facilities and a short walk to groceries, McDonalds and other fast food
Stayed 1 night in Feb 2024
Response from Towneplace suites on 21 Mar 2024
Dear DavidOn behalf of the entire hotel team, I want to thank you for sharing your experience at the hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Paul

Travelled with partner
Worked well for us
Stayed 2 nights in Mar 2024
Response from tps on 10 Mar 2024
Thank you for reserving with us. We appreciate your feedback!

10/10 Excellent

Maria, Maimi

Stayed 3 nights in Feb 2024
Response from Sasha on 6 Mar 2024
Thank you for taking out the time to provide us with your feedback. We hope you enjoyed your stay with us and we hope you stay with us if your travels ever bring you back to Homestead.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a comfortable room with a full kitchen and comfortable bed. We had our takeout food one evening on the patio near the pool. There were bar-b-ques that we could use as well. This hotel was like a home away from home.
Stayed 4 nights in Feb 2024
Response from Sasha on 6 Mar 2024
Thank you for taking out the time to provide us with your feedback. We are happy to hear you enjoyed our amenities such as our outdoor patio. We hope you stay with us again if your travels ever bring you back to Homestead.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping. Clean and convenient
Stayed 1 night in Feb 2024
Response from Sasha on 6 Mar 2024
Thank you for taking out the time to provide us with your feedback. We hope you enjoyed your stay with us and we hope you stay with us if your travels ever bring you back to Homestead.

10/10 Excellent

jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from TPS on 27 Feb 2024
Thank you for reserving with us! We enjoyed having you all here, & we look forward to you reserving with us in the future!Warm Regards.

10/10 Excellent

Laura

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our flight from NJ had gotten so delayed we couldn’t check in until 1030pm. The front desk was extremely comforting and kind. They even offered us a free 2bd room upgrade !! Everyone was happy. The breakfast was definitely nicer than most continentals I’ve been to. Thank you for a wonderful trip !
Stayed 1 night in Feb 2024
Response from TPS on 27 Feb 2024
Thank you for reserving with us! We are glad to hear you enjoyed your stay with us. Looking forward to seeing you all in the future! Warm Regards.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Excellent service
Courtney at the front desk was excellent very friendly and helpful. Beautiful hotel nice rooms definitely will stay again
Stayed 1 night in Feb 2024
Response from TPS on 27 Feb 2024
Thank you for reserving with us! We appreciate your feedback.

10/10 Excellent

malik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing great customer service and outstanding comfort.
Stayed 1 night in Feb 2024
Response from Mike on 18 Feb 2024
Thank you for providing comments on your stay. We are glad you enjoyed the hotel.

10/10 Excellent

Alberto Sardinas

Stayed 1 night in Feb 2024
Response from Towneplace suites on 21 Mar 2024
Dear Alberto SardinasOn behalf of the entire hotel team, I want to thank you for sharing your experience at the hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay!
Stayed 1 night in Feb 2024
Response from Mike on 18 Feb 2024
Thank you for providing your comments. We are glad you enjoyed the hotel

4/10 Poor

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good Hotel except the overwhelming chemical smell.
Hotel was as expected room was clean staff friendly. From the parking lot you could smell a very strong chemical cleaner smell, I thought it might be a vent from the laundry. Unfortunately it was not. The smell in the room could only be described as intense. It smelled like fabulouso and was incredibly strong. It was really overwhelming, the lobby the whole place and the parking lot smelled awful. Almost got used to it by morning but not quite. Everything else was fine kitchen in the room was good all of it. If I had been staying more than one night I would have gone elsewhere.
Stayed 1 night in Feb 2024
Response from Sasha on 6 Mar 2024
Thank you for taking out the time to provide us with your feedback. We apologize for the strong odor. We take every opportunity as a learning experience. Housekeeping has been passed down this information to prevent this from happening in the future. Thank you again for this feedback and we hope you enjoyed your time in Homestead.

10/10 Excellent

James

Travelled with partner
Nice, clean, modern, comfortable.
Stayed 1 night in Jan 2024
Response from Mike on 18 Feb 2024
Thank you for your comments relating to your recent stay

6/10 Okay

Amelia

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The room size was great but the staff was pretty rude! On top of the fact that out of a 4 day stay I asked once for room service and they didn’t make the bed nor put fresh towels nor take out the trash. AND my daughters xl bathmat went missing the day they supposedly went into my room to service it. Not recommended at all!
Stayed 3 nights in Jan 2024
Response from Mike on 18 Feb 2024
Thank you for your comments. They have been provided to the Housekeeping Supervisor to address with the staff.

8/10 Good

Qing

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It's clearn.
Stayed 1 night in Jan 2024
Response from Mike on 18 Feb 2024
Thank you for your comments. We do apologize for the delay in responding

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, clean and updated compared to other options in the homestead area. Staff were friendly and helpful. Good breakfast options. Only issue was the the floor got wet near the window when it was raining. The staffs only answer was “when it rains this hard it is normal for a leak” and they wet vacuum/spot dryed with towels to solve the issue. It wasnt raining that heavy for Florida, Ive never heard of leaks being normal with heavy rain…
Stayed 2 nights in Dec 2023
Response from Mike on 18 Feb 2024
Thank you for the comments on your stay. We are sorry about the issues you noted. The maintenance staff and management is trying to resolve the issues. We apologize for the delay in responding as the comments only recently appeared in our system

6/10 Okay

RUDY

Travelled with family
The elevators were out of service most of the time, especially on our arrival. I had to use the steps to get to our room. I have knee problems and it make it difficult to up and down the stairs.
Stayed 4 nights in Dec 2023
Response from Sasha on 6 Mar 2024
Thank you for taking out the time to provide us with your feedback. We apologize for this inconvenience, we can assure you the elevators were fixed as soon as the technician came and was able to provide the safest service. We hope you had safe travels back home and enjoyed our city of Homestead.

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mike on 18 Feb 2024
Thank you for your comments. We do apologize for the delay in responding

10/10 Excellent

Maxime

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mike on 18 Feb 2024
Thank you for your comments. We apologize for the delay in responding

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Mike on 18 Feb 2024
Thank you for your comments. We apologize for being late in responding

10/10 Excellent

souheil, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
A perfect place if you want to drive to the keys as well as visit Miami!
Stayed 3 nights in Dec 2023
Response from Mike on 18 Feb 2024
Thank you for your comments. We apologize for the delay in responding to you.

10/10 Excellent

Jing

Stayed 1 night in Dec 2023
Response from mike on 18 Feb 2024
Thank you for providing comments relating to your recent stay. We apologize for the delay in responding

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay Instead of staying in key west Thanks for pleasant stay staff was excellent!!
Stayed 3 nights in Dec 2023
Response from mike on 18 Feb 2024
Thank you for your comments relating to your recent stay.We apologize for the delay in responding

10/10 Excellent

ruchir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Mike on 18 Feb 2024
Thank you for providing comments relating to your stay. We apologize for the delay in responding as it recently appeared in our system.

8/10 Good

ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Mike on 18 Feb 2024
Thank you for providing comments relating to your recent stay. We are sorry for the delay in responding as the comments only recently appeared in our system.

10/10 Excellent

Gustavo

Response from Mike on 18 Feb 2024
Thank you for providing comments relating to your stay.

10/10 Excellent

Darlene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and clean place!
From the beginning to the end everyone was very friendly and helpful. This hotel was very clean and well maintained. The free breakfast was pretty good too. I definitely would stay here again!
Stayed 6 nights in Dec 2023

8/10 Good

Allison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Felt very clean. Only issue was elevator was down a couple days.
Stayed 3 nights in Dec 2023

10/10 Excellent

Lien

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Mike on 18 Feb 2024
Thank you for providing comments on your stay. We will share them with the staff