Free daily continental breakfast
Check availability

Reviews of Residence Inn by Marriott Miami West / FL Turnpike

3 out of 5
Residence Inn by Marriott Miami West / FL Turnpike
11500 NW 105th Street, Miami, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 637 out of 1001 reviews" "
Rating 8 - Good. 231 out of 1001 reviews" "
Rating 6 - Okay. 63 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tracey

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay during a stressful time. My husband was receiving medical treatment at the Miami VA. We chose to stay out of the city due to the many issues we had at the previous hotel the VA put us up in. This area was quiet, clean and the staff at the hotel were so kind and accommodating. We have a terminally ill cat and needed to bring him so we could properly administer his medicine. Even he enjoyed his stay and was not stressed. Thank you so much for a wonderful time away from home.
Stayed 3 nights in May 2024

8/10 Good

humberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NO ME GUSTO LA ALFOMBRA PISO HABITACION CREO Q DEBEN CAMBIARLA ESTA DESGASTADA Y SUCIA
Stayed 2 nights in May 2024
Response from Orlando Fonte on 20 May 2024
Buenos dias, Señor Humberto,Como lo siento su mal estadia y experencia con nuestras alfombras degastada y sucia. Siempre estamos cometido a mejorando nuestra propiedad, y con comentarios como lo de usted, podemos enforcarnos mejor en areas que le hacen falta reparaciones. Gracias por su mensaje. Y otro ves, lo lamento que a tenido mala experencia con nuestros cuartos.Sinceramente,Orlando FonteGerente de Recepcion

4/10 Poor

Raneisha

Travelled with family and small children
Nice staff but the ac in the room went out and it was hell
Stayed 2 nights in May 2024
Response from Orlando Fonte on 20 May 2024
We are constantly working to improve every area on property, and now it seems our focus will be on air conditioning inside the rooms. Thank you for your feedback. We apologize for the inconvenience.

10/10 Excellent

Tiajuana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best I ever had 😊
Stayed 1 night in May 2024
Response from Orlando Fonte on 20 May 2024
So glad to hear! Thank you so much for your feedback.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here overnight before a morning flight. Great place, clean, quiet, comfortable beds, breakfast. Reasonably priced. We had wonderful experience
Stayed 1 night in May 2024
Response from Orlando Fonte on 20 May 2024
Ms. Anna, it is our pleasure to have been able to check off all of your boxes during your stay. We look forward to seeing you again when your travels permits.

10/10 Excellent

Sharetha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff goes above and beyond their duties I actually missed my Flight and had to return to the Hotel They immediately booked me into another run. I really appreciated the lady that was there in the morning
Stayed 1 night in May 2024
Response from Orlando Fonte on 20 May 2024
Thank you for your positive feedback and recognition. We appreciate all comments, good or bad, but yours will definitely help to continue to motivate our team. Thanks again. We are glad to have exceeded your expectations.

8/10 Good

Lourdes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in May 2024
Response from Orlando Fonte on 20 May 2024
Thank you for your feedback.

2/10 Terrible

Omar

Travelled with family, Travelled with pets
Disliked: Staff & service
We’ve stayed here in the past several times. We do this to visit family and always bring our small dog. I’ve never had to pay a NON refundable pet fee until this weekend. The evening/night desk person was less than friendly and showed me the small print where it clearly states the fee. Well we stayed and she did all her business outside I’m not sure what the fee will go to … not sure I’ll be returning 1 bc of the fee 2) bc of the less than friendly persons at the front. It’s an average hotel, nothing over the top for the price, for us convenience only. Just remember to read the small print!!!😡
Stayed 1 night in May 2024
Response from Orlando Fonte on 7 May 2024
Good afternoon Mr. Omar, It brings me great sorrow to read about your unpleasant experience during your most recent stay with us. I apologize for failing to meet your expectations. Marriott enforces a pet fee at each property in order to cover cleaning costs and preventative maintenance for those with allergies to pets. I apologize these needs were not communicated properly, resulting in an awful check-in experience. We will be using this experience as a teachable moment for future stays in order to deliver a more well-rounded interaction at check in.Thank you for sharing your thoughts on your stay. We apologize and invite you back to our property in order to show you how much we value your feedback.Regards,Orlando FonteFront Office Manager

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay with family
Stayed 3 nights in Apr 2024
Response from Orlando Fonte on 20 May 2024
Thank you for your feedback.

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good value for the money. It has a full kitchen that was great for our stay of a week in Miami area. It has fast access to principal roads. A car is a must in Miami, and this place has free parking. Plenty of spaces.
Stayed 7 nights in Apr 2024
Response from Orlando Fonte on 20 May 2024
We are glad were able to exceed your expectations in different areas during your visit to Miami. Thank you for your feedback.

10/10 Excellent

Edelmira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasant stay, nice and quiet and friendly staff. Breakfast was great! The only thing I would suggest is daily room keeping, I stayed for 3days and only received room keeping once. Overall a really good hotel, it also smelled amazing inside.
Stayed 3 nights in Apr 2024
Response from Orlando Fonte on 20 May 2024
Good morning Ms. Edelmira,With relation to housekeeping during your stay, we usually only provide service on the third day of your stay. Now if you would like a different set up, we would be more than happy to accommodate your request should you inform the front desk. We value your feedback all the same.

10/10 Excellent

Monique

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was amazing and beautiful! It smelled so nice throughout the property!! The room was as pictured and very cozy! Breakfast was good as well. Only 1 elevator was operating. It was not horrible to deal with but would have been better to have two. Overall beautiful location with nice staff! I would definitely book again!! ❤️❤️
Stayed 2 nights in Apr 2024
Response from Management on 15 Apr 2024
Dear Monique,Thank you for staying with us. We will be sharing your post with the hotel's team, as your words will inspire us to continue doing our best for our valued guests. Thank you for your kind words, you made our day.Please come back soon.

10/10 Excellent

Ji H

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction going on around the hotel
Stayed 4 nights in Mar 2024
Response from Orlando Fonte on 30 Mar 2024
Good afternoon! We appreciate your feedback and apologize for the construction taking place. We invite you to visit us again in the future.

8/10 Good

Mayur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 5 nights in Feb 2024
Response from Orlando Fonte on 30 Mar 2024
Good afternoon. Thank you for your feedback. We invite you to visit us again in the future.

10/10 Excellent

Raghu Vamshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Orlando Fonte on 30 Mar 2024
Thank you for your feedback.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 4 nights in Feb 2024
Response from Orlando Fonte on 30 Mar 2024
We are glad we were able to exceed your expectations. We invite you to stay with us again.

10/10 Excellent

Ivette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Orlando Fonte on 30 Mar 2024
Thank you for your feedback.

6/10 Okay

harshpreet singh kulwant, brampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first day they did not offer room with king bed. Had to fight with them the next day
Stayed 5 nights in Feb 2024
Response from Management on 15 Apr 2024
Dear harshpreet singh kulwant,We deeply apologize for the inconvenience. We are thankful that you chosen us for your stay, and we thank you for letting us know what happened during your stay, so we have the opportunity to improve. We hope you give us a second chance to better serve you.

10/10 Excellent

SHRADHA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay , it’s a little far off from south Miami but it’s still almost half of what we would pay to stay in South Miami plus the drive was only 25 mins which is not bad.
Stayed 3 nights in Feb 2024
Response from Orlando Fonte on 30 Mar 2024
We love that you were able to call our hotel home. Thanks so much for your feedback.

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent three days. We were visiting family for a Baby Shower and wanted it a quiet place and this is it! Extremely clean and staff are very nice. The only complaint I have and it does not affect the stars review, is that, people smoke in the entrance. Nasty to walk by these smokers but, people are people. Overall, will stay again.
Stayed 2 nights in Feb 2024

10/10 Excellent

WINDY

Travelled with family
The only I didn’t like was the bathroom faucet had a leak, everything else was fine
Stayed 1 night in Feb 2024

10/10 Excellent

Yasmelin

Travelled with family and small children
Liked: Cleanliness, amenities
Comfortable, clean and convenient location for my trip
Stayed 2 nights in Feb 2024

10/10 Excellent

Chinyere, Avenel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really nice and clean. Though there was a lot of other guests, but it was quite.
Stayed 1 night in Feb 2024

10/10 Excellent

Drew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our short stay here
Very clean and was perfect size for a short stay for a family of four. Breakfast very good as well. My teenage kids said this was their favorite hotel lol.
Stayed 1 night in Jan 2024

8/10 Good

sanjay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel for families
Stayed 8 nights in Dec 2023

10/10 Excellent

Mayrali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Patrick

Travelled with partner
Just ok Found hair on the bathroom counter from previous stay-that was disappointing Breakfast was good
Stayed 1 night in Jan 2024

8/10 Good

Heidy Johanna

Stayed 1 night in Jan 2024

10/10 Excellent

Luzleida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the customer service, openness and flexibility! Love this stay, definitely will come back!
Stayed 18 nights in Dec 2023

10/10 Excellent

ediz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is good
Stayed 6 nights in Dec 2023

8/10 Good

Amith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit disappointed that they didn't have gluten free bread as an option that we have sort of gotten used at other Residence inn properties...Otherwise, happy with the stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and staff were excellent
Stayed 3 nights in Dec 2023

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
The experience was wonderful! Everyone was so nice and pleasant! The breakfast was great! Love the waffles! Thank you so much for the great stay at your hotel!
Stayed 1 night in Dec 2023

4/10 Poor

Mauricio

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The checking staff was very unhelpful and rude. Everything was good except for these ladies. Terrible service
Stayed 1 night in Dec 2023

10/10 Excellent

ian

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The room was spacious and comfortable.
Stayed 7 nights in Nov 2023
Response from Front Desk on 1 Dec 2023
Thank you for staying with us. We appreciate your feedback and hope to see you again!

6/10 Okay

Anessia

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Front Desk on 23 Nov 2023
Thank you for your reviews! We appreciate it and hope to see you again!

10/10 Excellent

Liliana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the decor of the hotel , very beautiful . Clean worth the price
Stayed 2 nights in Nov 2023
Response from Front Desk on 17 Nov 2023
Thank you for staying with us. We appreciate your feedback and hope to see you again!

4/10 Poor

The

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from Front Desk on 14 Nov 2023
Thank you for your reviews! We appreciate it and hope to see you again

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
Great room for the price.
Stayed 2 nights in Oct 2023
Response from Front Desk on 4 Nov 2023
Thank you for your reviews! We appreciate it and hope to see you again!

10/10 Excellent

Alcides

Stayed 1 night in Oct 2023
Response from Front Desk on 26 Oct 2023
Thank you for your reviews! We appreciate it and hope to see you again!

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Oct 2023
Response from Front Desk on 17 Oct 2023
Thank you for staying with us. We appreciate your feedback and hope to see you again!

6/10 Okay

Gregory

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good, but not great
The hotel is new and rooms are comfortable, however front desk staff is kinda rude and parking is very hard to find. Thankfully we just stay for one night. Breakfast was good but aren’t flexible at all with the times. It is crowded and they close it on the hour
Stayed 1 night in Oct 2023
Response from Front Desk on 12 Oct 2023
Thank you for staying with us. We appreciate your feedback and will inform the appropriate team to tend to these issues. We hope to see you again!

6/10 Okay

Sue-Ann

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The carpet in our room was so dirty, that our feet and socks were black after walking on it for a few minutes. The pool was also dirty: many insects were floating in the pool. After a couple of days the pool did get cleaned. We have never experienced this in any of the Marriott hotels we stayed at and we mostly stay at Marriotts during our vacations because my kids love them. But this time even my kids complained that they have never seen such a dirty carpet and pool. Also, we had only 3 towels, 3 spoons/cutlery etc. And no pots and pans. We had to request more towels and pots and pans.
Response from Front Desk on 6 Oct 2023
Thank you for staying with us. We appreciate your feedback and will inform the appropriate team to tend to these issues. We hope to see you again!

8/10 Good

Britney

Travelled with family and small children
Staff was friendly
Stayed 3 nights in Sep 2023
Response from Front Desk on 5 Oct 2023
Thank you for staying with us. We appreciate your feedback and hope to see you again!

10/10 Excellent

Rhondalee

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay.
Stayed 6 nights in Aug 2023
Response from Front Desk on 27 Sept 2023
Thank you for staying with us. We appreciate your feedback and hope to see you again!

8/10 Good

ZullY

Stayed 1 night in Sep 2023
Response from Front Desk on 27 Sept 2023
Thank you for your reviews! We appreciate it and hope to see you again!

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 5 nights in Sep 2023
Response from Front Desk on 21 Sept 2023
Thank you for staying with us. We appreciate your feedback and hope to see you again!

10/10 Excellent

ANA

Stayed 4 nights in Sep 2023
Response from Front Desk on 31 Oct 2023
Thank you for your reviews! We appreciate it and hope to see you again!