"Check in with smooth, parking is included. Make sure you park in the rear of the hotel or you will get a ticket. The elevators were broke so luggage had to be carried up. Staff speaks limited English. Great location, food and stores nearby."
"We received an upgrade at the front desk for a small charge to a much larger room (3 bedroom Bay View Suite). We were on the 18th floor and had stunning views of Biscayne Bay. The location was perfect for cruising out of the Miami port.
The hotel staff were extremely friendly and helpful. We would highly recommend this hotel to anyone staying in the area and we will definitely stay here every single time we cruise out of Miami. Thank you for a wonderful experience!"