Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Reviews of DoubleTree by Hilton Grand Hotel Biscayne Bay

4 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 433 out of 1002 reviews" "
Rating 8 - Good. 248 out of 1002 reviews" "
Rating 6 - Okay. 149 out of 1002 reviews" "
Rating 4 - Poor. 80 out of 1002 reviews" "
Rating 2 - Terrible. 92 out of 1002 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pool was under construction. Would have been nice if completed. Beautiful view from the room. Lots of dining options. Front desk staff very pleasant!
Stayed 2 nights in Mar 2024

6/10 Okay

Ronnell

Stayed 2 nights in Mar 2024

10/10 Excellent

Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at the doubletree!
Stayed 1 night in Mar 2024

10/10 Excellent

Derrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and the cookies they give you at check in are delicious!
Stayed 3 nights in Mar 2024

6/10 Okay

Peter

No cable in my stay
Stayed 5 nights in Feb 2024

10/10 Excellent

Leeada

Liked: Cleanliness, staff & service, property conditions & facilities
Twice during the stay I received emails from management asking if there was any thing I needed and if I was satisfied.
Stayed 1 night in Feb 2024

10/10 Excellent

Chris, Stuart

Stayed 1 night in Feb 2024

4/10 Poor

Sajad

Stayed 5 nights in Dec 2023

8/10 Good

Nesóbey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

theoline

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

2/10 Terrible

rafael, Alpharetta

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

BARBARA

Business traveller
Disliked: Property conditions & facilities, room comfort
Horrible
Beds lopsided…. Had to smell our own pee and feces all night because they didn’t have maintenance on staff
Stayed 1 night in Dec 2023

6/10 Okay

ayman, Brooklyn Park

Stayed 1 night in Dec 2023

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels on the Bay are the Best
Great stay will visit again
Sun Rise
Stayed 1 night in Dec 2023

2/10 Terrible

Russel

Stayed 1 night in Dec 2023

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Louise, Greenwich

Liked: Staff & service
Disliked: Amenities
The staff is very nice and accommodating. The hotel’s physical plant is in dire need of a facelift. Shipping boxes stored for 3 days next to the lobby elevators. Really!? Isn’t there a manager? No maid service the first day and after that very basic cleaning- e.g. floor definitely not vacuumed and cleaned with left over lint etc. Including coins from the last guest.
Stayed 3 nights in Dec 2023

6/10 Okay

Antoinette

Liked: Cleanliness, staff & service
Pool was closed while I was there and didn't have proper notice about that.
Stayed 1 night in Dec 2023

4/10 Poor

Courtney

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Not accommodating at all
Stayed 2 nights in Nov 2023

8/10 Good

Elizabeth L

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2023

6/10 Okay

Rasidul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was not wide enough, it should be queen sized bed not double bed. Service was great.
Stayed 2 nights in Nov 2023

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good with our stay.
Stayed 1 night in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 2 nights in Nov 2023

8/10 Good

Leyla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Elioth

Stayed 2 nights in Nov 2023

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bellman Nipson was exceptionally helpful and kind.
Stayed 2 nights in Nov 2023

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

sandy

Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Marlisa

Stayed 1 night in Nov 2023

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Fred

Stayed 1 night in Nov 2023

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Great hotel and location The Italian restaurant there was amazing !
Stayed 1 night in Oct 2023

10/10 Excellent

VIOLETTA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were pleasantly surprised at the ease of checking in, our room was AMAZING! Very large, clean, modern simple decor. Several food restaurants onsite and many more within walking distance. Exceeded our expectations!
Stayed 1 night in Oct 2023

2/10 Terrible

Sujata

Disliked: Staff & service
No working toilet from Saturday night to 9:30 Sunday morning.
Stayed 2 nights in Oct 2023

10/10 Excellent

Valeria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has very good amenities and a patio. Restaurant and bar and a very nice environment to enjoy there. There is a supermarket one block from its location also. Very convenient.
Stayed 2 nights in Oct 2023

10/10 Excellent

Aryeh Mendel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff, great service for valet parking.
Stayed 5 nights in Oct 2023

10/10 Excellent

Sol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most thing i liked about the Double Tree hotel was the helpful staff.
Stayed 5 nights in Oct 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Wedding in the DoubleTree
The hotel is obviously built cheap and cheaply maintained as we saw in at least 2 rooms. Accommodations and or services for handicapped people were not available or seen anywhere. The rooms were not clean and missing curtains so we could not sleep. Repair in the floor boards and bathroom were pathetically unprofessional. On top of that the pricing was high. The rest was OK
Stayed 1 night in Oct 2023

8/10 Good

Giavonni

Travelled with family
Great stay staff is very nice and efficient.
Stayed 1 night in Oct 2023

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 2 nights in Oct 2023

8/10 Good

Karen Angel

Stayed 6 nights in Oct 2023

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with beautiful views of port of Miami, close to the Metro to get to Bayside. Nice little mall inside the hotel with a Starbucks was a plus as well. Will definitely stay again while cruising out of Miami.
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Amenities
Long ways town long halls to room my wife is handicapped much to far
Stayed 1 night in Oct 2023

8/10 Good

Latasha

Stayed 3 nights in Sep 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
It was not a comfortable stay i
Stayed 2 nights in Sep 2023