ONTO Tonalá Mexico City sits in the heart of the vibrant capital. Travelers can relax on the rooftop terrace or enjoy outdoor entertainment options. The helpful multilingual staff ensures a memorable experience in this smoke-free property, which offers complimentary in-room WiFi.
Reviews
8.88.8 out of 10
Excellent
Popular amenities
Kitchen
Pet-friendly
Free Wi-Fi
Restaurant
Air-conditioning
Laundry room
The current price is NZ$568
NZ$568
includes taxes & fees
26 Mar - 27 Mar
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Located in Roma Norte, a neighbourhood in Mexico City, ONTO Tonalá Mexico City is in the entertainment district and near a metro station. Paseo de la Reforma and Angel of Independence Monument are notable landmarks, and travellers looking to shop may want to visit Antara Polanco and Toreo Parque Central. Check out an event or a game at Auditorio Nacional, and consider making time for Palacio de Bellas Artes, a top attraction not to be missed. Visit our Mexico City travel guide
Along with a restaurant, this smoke-free aparthotel has a fitness centre and a rooftop terrace. WiFi in public areas is free. Additionally, coffee/tea in a common area, spa services and free use of bicycles are on-site. Each apartment features a kitchenette with a microwave, plus free WiFi and a Smart TV with digital channels. Conveniences include a dining area and a sitting area, and guests will appreciate thoughtful touches, such as free minibar items and an espresso maker. Change of towels is available on request.
ONTO Tonalá Mexico City offers 44 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. This individually decorated accommodation has separate sitting areas and includes dining tables. Beds feature down duvets and premium bedding. Accommodation at this 4-star aparthotel has kitchenettes with microwaves, separate dining areas, kitchenware and utensils and espresso makers. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.
Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). 55-inch Smart televisions come with digital channels and Netflix. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Recreational amenities at the aparthotel include a fitness centre and complimentary bicycles.
Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy.
24-hour return airport shuttle on request for a surcharge
Family friendly
Free cot
Restaurants on site
TüT
Kitchenette
Blender
Cookware, dishware, and utensils
Espresso maker
Griddle
Microwave
Mini-fridge
Toaster
Water dispenser
Dining
Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: USD 22 for adults and USD 22 for children
A restaurant
Coffee and tea in common areas
Dining table
Free minibar (limited items)
Limited room service
Bedrooms
Bedroom
Down comforter
Hypo-allergenic bedding
Premium bedding
Bathroom
1 private bathroom
Designer toiletries
Dressing gowns
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided
Living spaces
Communal living room
Dining table
Separate dining area
Separate sitting area
Window screens
Entertainment
55-inch Smart TV with digital channels
Netflix
Streaming services
Outdoor areas
Garden
Outdoor entertainment area
Outdoor furniture
Rooftop terrace
Laundry
Dry cleaning/laundry service
Laundromat nearby
Comfort
Air conditioning
Pets
Pet friendly
Welcoming cats and dogs only
One pet total
Fee: USD 27 per accommodation per night
Service animals exempt from fees
Food and water bowls
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Front entrance ramp
Lift (100 centimetre wide door)
Tile flooring in public areas
Tile flooring in room
Visual fire alarm
Well-lit path to entrance
Smoke-free property
Services and conveniences
24-hour front desk
Blackout drapes
Change of bedsheets (on request)
Change of towels on request
Concierge services
Daily housekeeping
Electrical adapters
Free bottled water
Iron/ironing board
Laptop-compatible safe
Luggage storage
Mobile key entry
Multilingual staff
Tour and ticket assistance
Turndown service
Location highlights
In a shopping district
In an entertainment district
Near a health/beauty spa
Near a hospital
Near a metro station
Near a train station
Near an outlet shopping centre
Things to do
Bicycle parking
Bicycle storage
Free bicycle rentals
Gym
Casino nearby
Safety features
Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
Smoke detector (host has indicated there is a smoke detector on the property)
Outdoor lighting
Security system
Fire extinguisher
General
1 building
100% renewable energy
12 floors
44 units
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Bed sheets changed on request
Bicycle parking
Bicycle storage
Built in 2023
Bulk dispensers for toiletries
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Eco-friendly cleaning products used
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free bicycle rentals
Grey water recycling system
Individual decor
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Rooftop garden
Soundproofing
Towels (changed on request)
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged
Water-efficient showers
Water-efficient toilets
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets are allowed for an extra charge of USD 27 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended
Food and water bowls are available
Children and extra beds
Children are welcome
Free cots are available on request at the property
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Deposit: USD 200 per accommodation, per stay
We have included all charges provided to us by the property.
Optional extras
Fee for cooked-to-order breakfast: from approximately USD 22 for adults and from USD 22 for children
Airport shuttle fee: USD 85 per vehicle (one-way, maximum occupancy 4)
Nearby parking fee: USD 18 per day (1640 ft away)
Pet fee: USD 27 per accommodation (varies based on length of stay)
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and outdoor lighting
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Property is also known as
Onto Tonala Mexico City
ONTO Tonalá in Roma Norte
ONTO at Tonalá Mexico City
ONTO Tonalá Mexico City Aparthotel
ONTO Tonalá Mexico City Mexico City
Frequently asked questions
Is ONTO Tonalá Mexico City pet-friendly?
Yes, this property allows cats and dogs (limit 1 total). There's a fee of USD 27 per accommodation, per night. Service animals are exempt from fees.
How much does it cost to stay at ONTO Tonalá Mexico City?
As of 25 Mar 2026, prices found for a 1-night stay for 2 adults at ONTO Tonalá Mexico City on 26 Mar 2026 start from NZ$568, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What time is check-in at ONTO Tonalá Mexico City?
Check-in start time: 3:00 PM; check-in end time: anytime.
What time is check-out at ONTO Tonalá Mexico City?
Checkout is at noon.
Does ONTO Tonalá Mexico City provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of USD 85 per vehicle applies.
Where is ONTO Tonalá Mexico City located?
Located in Roma Norte, this aparthotel is within a 15-minute walk of Avenida Insurgentes, Paseo de la Reforma and Angel of Independence Monument. Palacio de Bellas Artes and World Trade Center Mexico City are also within 3 miles (5 km). Insurgentes Station is only a 3-minute walk and Sevilla Station is 12 minutes.
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Reviews
ONTO Tonalá Mexico City Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Such a great place to stay! The hotel is beautiful, very clean, and the staff were all so friendly and welcoming. The location was perfect and made getting around really easy. I had a wonderful experience and would absolutely stay here again.
maria
Stayed 4 nights in Mar 2026
Verified
10/10 Excellent
mohamed
23 Jan 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
True hidden gem in a great location, loved everything about this hotel, flats, breathtaking views from the rooftop and super friendly staff.
mohamed
Stayed 7 nights in Jan 2026
Verified
10/10 Excellent
Pavandeep
6 Feb 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
10/10 superb! Fantastic rooms, super clean and modern. Great location and amazing views from rooftop. Staff is extremely helpful and accommodating. I would personally like to shoutout Abraham at the front desk who made our stay very comfortable, he was super friendly and helpful.
Pavandeep
Stayed 4 nights in Jan 2026
Verified
10/10 Excellent
Nav
8 Nov 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful room, fully equipped kitchen and friendly staff! Great location, roof top terrace with free wifi and coffee. highly recommend this hotel, will definitely book again!
Nav
Stayed 4 nights in Nov 2025
Verified
10/10 Excellent
wolter
28 Sept 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff
wolter
Stayed 1 night in Sep 2025
Verified
10/10 Excellent
mai khoi
23 Oct 2025
Liked: Cleanliness, room comfort, communication
Awesome design and location, walkable to everything . I had a room on the higher floor and it had fantastic views. The room was well appointed, had great toiletries, little knickknacks that made it feel like home. The inside/outside design of the staircase is beautiful and showcased the thoughtful design. Highly recommend and would gladly stay again.
mai khoi
Stayed 3 nights in Oct 2025
Verified
10/10 Excellent
Ryan
14 Oct 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Onto Tonalá = fantastic communication from staff, walkable to restaurants in either Los Ciebles / Roma Norte / Juarez. Clean modern rooms.
Ryan
Stayed 1 night in Sep 2025
Verified
10/10 Excellent
Lisa
26 Mar 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Friendly front desk staff. The room itself was amazing with great views!
Lisa
Stayed 2 nights in Mar 2025
Verified
10/10 Excellent
Kamaria
21 Jan 2025
Liked: Cleanliness, room comfort, communication
Great Roma Stay
We loved this room! It was cute, comfy, clean and smelled great. The location was ideal and we loved the rooftop garden- we had great views of the sunset each night.
Kamaria
Stayed 5 nights in Jan 2025
Verified
10/10 Excellent
Anneliese
22 Sept 2024
Liked: Cleanliness, property conditions & facilities, communication
I had an excellent stay at this hotel! The staff was incredibly attentive and went above and beyond to ensure I had everything I needed. The location was perfect, with easy access to all the nearby attractions, stores, and cafes. I will definitely stay here again on my next visit!
Anneliese
Stayed 4 nights in Sep 2024
Verified
10/10 Excellent
Philip
14 Feb 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Friendly staff and beautiful property. Will definitely be back
Philip
Stayed 1 night in Feb 2024
Verified
10/10 Excellent
Joseph
26 Apr 2024
Liked: Cleanliness, property conditions & facilities, communication
Staff was excellent
Joseph
Stayed 5 nights in Apr 2024
Verified
10/10 Excellent
Ali
29 Nov 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
Super clean and accommodating. The area is full of dining options.
Ali
Verified
10/10 Excellent
Marci
7 Mar 2025
Liked: Cleanliness, room comfort, communication
Great and safe location
My stay here was wonderful. I highly recommend Onto if you are traveling to Mexico City because it’s near everything. All you have to do is walk out your door and you’re welcomed by a nice neighborhood, walking distance to restaurants and shopping. I also felt super safe here and there is security 24/7. Diego and Chris at the front desk are wonderful and very helpful. I would definitely go back and stay at this location. The only downfall is that they don’t offer double bed options.
Marci
Stayed 3 nights in Feb 2025
Verified
10/10 Excellent
Eugene
15 Apr 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Newer property had lots of space, comfy beds and attentive service. We felt so well cared for, especially by Elaina our maid. She was so attentive to details.
The location is very walkable to restaurants in Roma Norte.
A very wonderful stay. Highly recommended.
Eugene
Stayed 5 nights in Apr 2024
Verified
10/10 Excellent
David
26 Feb 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
An extraordinarily unique, modern 'boutique' hotel, in an excellent location at the edge of the lively and highly popular Roma Norte neighbourhood.
A new building with a high level of design and good amenities, with friendly efficient reception staff, and an excellent cleaning staff.
David
Stayed 7 nights in Feb 2024
Verified
10/10 Excellent
hollie
30 Dec 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
Fabulous!! Such a wonderful stay at Onto Tonalá. From checkin to check out lead concierge Israel and his team were white glove service, always available and making sure we were taken care of. The rooms and amenities are beautiful, stylish and clean. The neighborhood so cute. Highly recommend.
hollie
Stayed 2 nights in Dec 2023
Verified
8/10 Good
Katie
19 Feb 2024
Liked: Cleanliness, room comfort, communication
Beautiful Hotel - needs A/C
The rooms and building were beautifully designed, and the staff was friendly and helpful. The building really needs air conditioning. It stuffy in our room during the day even though it is winter and the weather is not warm.
Katie
Stayed 4 nights in Feb 2024
Verified
8/10 Good
Daniel
8 Jan 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Onto is a very beautiful hotel in a great area. The staff is friendly and does their best to make sure you are comfortable. They have full time security which is consoling. My only gripe is there is no heating and air but that's pretty standard for CDMX, also it's next to a very busy street so if noise bothers you beware. I would stay here again on the highest floor!
Daniel
Stayed 5 nights in Dec 2023
Verified
6/10 Okay
Eric
26 Apr 2024
Liked: Cleanliness, property conditions & facilities, communication
The ONTO property was very nicely appointed and the staff was beyond kind. The only big downside was it was very hot while we were there in March and there was no AC so we had to sleep with the windows open and it was super loud outside, especially at night. There's a club nearby and it was going all night long. Additionally, there were no screens on the windows so mosquitos got in and ate us alive all night.
Eric
Stayed 3 nights in Apr 2024
Verified
8/10 Good
YUER
23 Jan 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Pros:
Very friendly staff (Israel and Manuel at front desk were both pleasant to work with), nice interior design with big windows and modern decor, full kitchen with basic appliance, convenience location, etc.
Cons:
The water shield of the shower is bad - water leaked everywhere on the bathroom floor and will gradually damage the floor/wall. The bathroom had a terrible sewage odor during my entire stay so I had to keep the bathroom door shut.
YUER
Verified
10/10 Excellent
Leonardo
5 Mar 2024
Liked: Cleanliness, room comfort, communication
Perfect apartment hotel to fall in love with CDMX
We had a panomaric apartment and it was wonderful. The apartment was fully equipped with a proper kitchen, living room, bathroom essentials and comfortable bed.
The hotel is centrally located and a perfect spot to do some exploring by foot. Property is very safe and staff was amazing. Daily housekeeping is a nice touch you won’t get that at typical apartment stays. They have a friendly front desk team. Jessica was lovely and we felt like we had a knowledgeable friend to ask questions and get some tips for our visit.
The hotel has two roof decks and even washer and dryer if you needed to do laundry. They had yoga mats for use and we were happy to learn that they are working on a restaurant and cafe to make the property even more appealing.
Will definitely stay again.
Leonardo
Stayed 5 nights in Feb 2024
Verified
6/10 Okay
Peter
8 Jan 2024
Liked: Cleanliness, communication
The facilities were very nice and clean and the staff was very kind, helpful and communicative.
The only complaint was the noise. The street noise came up through the windows and it was hard to get a good night sleep - passing traffic, people talking, and nearby dance clubs could be heard all night. There was no AC either so we had to have the windows open to keep some airflow happening.
Peter
Stayed 4 nights in Jan 2024
Verified
4/10 Poor
Orhan
4 May 2025
Liked: Cleanliness, amenities
Disliked: Communication
The building and room were beautiful and this would have been one of our best hotel stays ever! But the bed was so hard and uncomfortable to the point we couldn't sleep and woke up with back issues (we're young adults, fit). We requested to change rooms the first morning but there wasn't any availability so we had to stay. Given the high price tag we paid for this stay we requested the hotel waive the mini bar purchases (5 items at $50) as a sign of understanding. Unfortunately, the staff didn't show any genuine interest about our concern, no follow ups or check-ins or even small signs of understanding, the fact we didn't sleep properly on our vacation in the city all 4 nights meant nothing to them. At check-out the receptionist even told us others have complained about the beds which we didn't see in any of the reviews (and why I'm sharing this here). Despite the receptionist saying they will waive the mini bar charges, they did not and upon returning home the hotel manager is gaslighting us by saying we didn't speak up and there is no record of our complaint - blatant lie. To summarize: beautiful property, just like the pictures, modern, clean, horrible beds and staff that couldn't care less.
Orhan
Stayed 4 nights in Apr 2025
Verified
10/10 Excellent
Darius
28 Feb 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication