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JW Marriott Hotel Mexico City Polanco

5.0 star property
Luxury hotel with 3 restaurants and bars/lounges

Choose dates to view prices

A short walk from Auditorio Nacional and Paseo de la Reforma, JW Marriott Hotel Mexico City Polanco provides a terrace, a coffee shop/cafe and a garden. For some rest and relaxation, visit the sauna or the steam room. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Mexican cuisine. Free WiFi in public areas, with a speed of 50+ Mbps, is available to all guests, along with dry cleaning/laundry services and 3 bars.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Room service
  • Pet-friendly
The current price is NZ$1,120
includes taxes & fees
22 Nov - 23 Nov

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Executive Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Executive Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Pillow-top bed
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

View from property

Room, 2 Double Beds

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Pillow-top bed
Separate bedroom
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed

9.8 out of 10
Exceptional
(36 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Separate bedroom
Pillow-top bed
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Executive Level

Executive Suite, 1 King Bed, Executive Level | Living area

Executive Suite, 1 King Bed, Executive Level

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Pillow-top bed
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, City View, Corner

1 bedroom, premium bedding, down duvets, pillow-top beds

Executive Suite, 1 King Bed, City View, Corner

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Pillow-top bed
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Double Beds

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Separate bedroom
Pillow-top bed
  • 37 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed

View from property

Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Separate bedroom
Pillow-top bed
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Double Beds

1 bedroom, premium bedding, down duvets, pillow-top beds

Executive Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Pillow-top bed
  • 37 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Terrace

Executive Suite, 1 King Bed with Sofa bed, Terrace | Living room

Executive Suite, 1 King Bed with Sofa bed, Terrace

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
  • 63 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking

Presidential Suite, 1 Bedroom, Non Smoking

Presidential Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Pillow-top bed
  • 150 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Pillow-top bed
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Pillow-top bed
Separate bedroom
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Andres Bello No 29, Mexico City, 11560

What's nearby

  • Auditorio Nacional - 3 min walk - 0.3 km
  • Avenida Presidente Masaryk - 3 min walk - 0.3 km
  • Parque Zoologico de Chapultepec - 7 min walk - 0.6 km
  • Chapultepec Park - 7 min walk - 0.6 km
  • Angel of Independence Monument - 10 min drive - 3.4 km

Getting around

  • Auditorio Station - 6 min walk
  • Mexico City Buenavista Station - 21 min drive
  • Benito Juarez International Airport (MEX) - 34 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Cantina La No. 20 - ‬2 min walk
  • ‪Living Room Bar - ‬2 min walk
  • ‪Au Pied de Cochon - ‬2 min walk
  • ‪JW Marriott Executive Lounge - ‬1 min walk

About this property

JW Marriott Hotel Mexico City Polanco

Luxury hotel remodelled in 2023 and located near Auditorio Nacional
Near Paseo de la Reforma and Parque Zoologico de Chapultepec, JW Marriott Hotel Mexico City Polanco provides a terrace, a coffee shop/cafe and a garden. For some rest and relaxation, visit the sauna or the steam room. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Mexican cuisine. In addition to dry cleaning/laundry services and 3 bars, guests can connect to free WiFi in public areas, with a speed of 50+ Mbps.
Additional perks include:
  • A seasonal outdoor pool, along with sunloungers
  • Limo/town car service, buffet breakfast (surcharge) and free bike hire
  • Valet parking (surcharge), express check-out and express check-in
  • Concierge services, coffee/tea in reception and a front desk safe
  • Guest reviews say great things about the helpful staff
Room features
All 312 rooms boast comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-compatible safes and air conditioning.
Extra amenities include:
  • Free infant beds and free extra beds
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and free toiletries
  • 49-inch Smart TVs with Netflix and premium channels
  • Coffee/tea makers, daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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  • Parking included
9.4 out of 10, Exceptional, 1,291 reviews
The price is NZ$463
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 20 per day)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Parking on site (USD 25 per day)
  • Valet parking on site (USD 28 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 36 for adults and USD 18 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • ARCHIEBALD
  • CORSI
  • Estación 29
  • Sendero Polanco
  • Tahona Mezcal Room

Things to do

  • Free bicycle rentals
  • Health club
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • In a state park
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 26 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1993
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Renovated entire property - November 2023
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 49-inch smart TV with premium cable channels
  • IPod dock
  • Netflix

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 25 per pet, per night
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 36 for adults and from USD 18 for children
  • Fee for in-room wireless Internet: USD 20 per day (rates may vary)
  • Self-parking fee: USD 25 per day
  • Valet parking fee: USD 28 per day
  • Pet fee: USD 25 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from January to December
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

JW Marriott Hotel Mexico City
JW Marriott Mexico City
JW Marriott Mexico City Santa Fe
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Mexico City Marriott
Marriott Mexico City
JW Marriott Hotel Mexico City
JW Marriott Hotel Mexico City Polanco Hotel
JW Marriott Hotel Mexico City Polanco Mexico City
JW Marriott Hotel Mexico City Polanco Hotel Mexico City

Frequently asked questions

Does JW Marriott Hotel Mexico City Polanco have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at JW Marriott Hotel Mexico City Polanco?

As of 6 Nov 2025, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Mexico City Polanco on 22 Nov 2025 start from NZ$1,120.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JW Marriott Hotel Mexico City Polanco pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 25 per pet, per night.

How much is parking at JW Marriott Hotel Mexico City Polanco?

Self-parking is available for USD 25 per day. Valet parking is available for USD 28 per day.

What time is check-in at JW Marriott Hotel Mexico City Polanco?

Check-in start time: 3 PM; check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at JW Marriott Hotel Mexico City Polanco?

Checkout is at noon.

Where is JW Marriott Hotel Mexico City Polanco located?

Located in Polanco, this luxury hotel is within a 5-minute walk of Auditorio Nacional and Paseo de la Reforma. Parque Zoologico de Chapultepec and Chapultepec Park are also within 10 minutes. Auditorio Station is 6 minutes by foot and Polanco Station is 12 minutes.

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JW Marriott Hotel Mexico City Polanco Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 777 out of 1000 reviews
Rating 8 - Good. 154 out of 1000 reviews
Rating 6 - Okay. 44 out of 1000 reviews
Rating 4 - Poor. 16 out of 1000 reviews
Rating 2 - Terrible. 9 out of 1000 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing hotel and a great location Staff made me and my dog feel so welcome and eager to assist
Stayed 2 nights in May 2025

10/10 Excellent

julieana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay.
Stayed 3 nights in Aug 2024

10/10 Excellent

Tammy M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great property in the best neighborhood! Great dining options. The staff was so friendly. Will only stay here on future visits.
Stayed 9 nights in Feb 2025

10/10 Excellent

ramiro perez

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 3 nights in Nov 2023

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location and great staff!
Stayed 1 night in Jul 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 8 nights in May 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe location with a lot of dining options.
Stayed 4 nights in Mar 2024

10/10 Excellent

Nathalye

Liked: Cleanliness, amenities, property conditions & facilities
Staff
Stayed 2 nights in Jun 2025

10/10 Excellent

JUAN, Doral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Great food Impecable servíce
Stayed 3 nights in Aug 2022

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location with easy access to museums. Great gym
Stayed 6 nights in Mar 2024

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best Marriott stays I’ve ever had. The staff were delightful, the food was excellent, and the property itself was impeccable.
Stayed 5 nights in Jun 2024

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay. The staff Wes so helpful and super friendly. The amenities were great and the food was delicious!
Stayed 4 nights in Feb 2023

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Mar 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Best location, within walking distance to shops and restaurants
Stayed 1 night in May 2023

10/10 Excellent

Miguel Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, Excellent service, central location and exceptionally clean.
Stayed 4 nights in Aug 2022

10/10 Excellent

KAren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, terrific service!

Terrific service, great location, spacious, comfortable and clean rooms. This hotel is currently undergoing renovations and should be even better when complete.
Stayed 4 nights in Jun 2023

10/10 Excellent

Pedro W

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located in a nice area, restaurants, shopping places, transportation very accessible. Staff are very helpful and friendly. This Marriott hotel is better than the Lima, Peru.

10/10 Excellent

Moe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

JW Marriott is top notch

JW Marriott is in an excellent location in Polanco. ALL The staff is very courteous and super friendly. I only have two suggestions for the hotel that I think would make the guests even more comfortable. Provide more drinking water in the rooms. And our pillows were a little too firm. I would like to have softer pillows. Other than that JW Marriott is awesome.
Stayed 5 nights in Apr 2025

10/10 Excellent

Qiutong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great and very safe area with lots of high end dining and shopping options. Staff were nice. But room is not soundproof.
Stayed 4 nights in Aug 2024

10/10 Excellent

girgor

Liked: Amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher, SUDBURY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Marriot was a lovely hotel close to great dining options and shopping. The location overlooks the National Auditorium. We didn't use the restaurant for diner, but breakfast was excellent. The Polenco area is very nice and park like.
Stayed 3 nights in Oct 2022

10/10 Excellent

Indira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Sep 2023

10/10 Excellent

girgor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Feb 2024

6/10 Okay

Rajesh

Liked: Cleanliness, property conditions & facilities
Great location and walkable to various restaurants. Hard to get hold of anyone or front desk to request even water for room. No one answered the phone. Tried many times.
Stayed 3 nights in Feb 2025

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are beautiful and spacious. The staff are lovely and the property is clean. The property is undergoing construction on the first floor, so the entrance and lobby are a bit chaotic. I didn't mind so much, but just FYI. The gym facility is fantastic.
Stayed 4 nights in Sep 2023