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Hotel Novotel Mexico City Santa Fe

4.0 star property
Hotel with a restaurant, steps from Samara Shops

Choose dates to view prices

Hotel Novotel Mexico City Santa Fe combines eco-certification with upscale comfort near Samara Shops. Guests enjoy international cuisine at 365 restaurant, stay active in the gym, connect with free in-room WiFi, and receive assistance from the multilingual staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Pet-friendly
  • Room service
  • Breakfast available
The current price is NZ$170
includes taxes & fees
7 Dec - 8 Dec

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room, 2 Double Beds

Executive Double Room, 2 Double Beds

Executive Double Room, 2 Double Beds

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 3
  • 2 Double Beds

Standard Double Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds

Superior Double Room, 2 Double Beds

Superior Double Room, 2 Double Beds

9.0 out of 10
Wonderful
(16 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(19 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible

In-room safe, desk, blackout curtains, soundproofing

Superior Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

In-room safe, desk, blackout curtains, soundproofing

Executive Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
Private bathroom
  • Sleeps 4
  • 1 King Bed

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About the area

Map
Antonio Dovali Jaime 75, Col. Centro De Cuidad, Mexico City, CDMX, 1210

What's nearby

  • Samara Shops - 3 min walk - 0.3 km
  • Expo Santa Fe Mexico - 10 min walk - 0.9 km
  • Parque La Mexicana - 17 min walk - 1.5 km
  • Santa Fe Center Mall - 19 min walk - 1.6 km
  • Centro Medico ABC Santa Fe - 5 min drive - 3.1 km

Getting around

  • Santa Fé Station - 17 min walk
  • Mexico City Fortuna Station - 19 min drive
  • Benito Juarez International Airport (MEX) - 18 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Fisher's - ‬1 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Tim Hortons - ‬2 min walk

About this property

Hotel Novotel Mexico City Santa Fe

Upscale hotel near Parque La Mexicana
Located close to Samara Shops and Expo Santa Fe Mexico, Hotel Novotel Mexico City Santa Fe provides a coffee shop/cafe, dry cleaning/laundry services and car hire on-site. The on-site international cuisine restaurant, 365, offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a bar and a gym.
Additional perks include:
  • Swimming pool
  • Breakfast (surcharge), valet parking (surcharge) and a local area shuttle
  • A TV in reception, coffee/tea in reception and a lift
  • A gift shop, smoke-free property and ATM/banking services
Room features
All 148 rooms include comforts such as air conditioning, as well as perks such as free WiFi and safes.
Extra amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and hairdryers
  • LCD TVs with satellite channels
  • Free infant beds, coffee/tea makers and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Camino Real Santa Fe

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The price is NZ$175
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Valet parking on site (MXN 120 per day)

Food and drink

  • Breakfast to-go available for a fee 6:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 299 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • 365

Things to do

  • Gym
  • Pool
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,615 square feet of conference space
  • 5 meeting rooms

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 596.30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 15 kg per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for to-go breakfast: from approximately MXN 299 per person
  • Valet parking fee: MXN 120 per day
  • Pet fee: MXN 596.30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Novotel Hotel Mexico Santa Fe
Novotel Mexico Santa Fe
Mexico City Novotel
Novotel Mexico City
Novotel Mexico Santa Fe Hotel Mexico City
Novotel Mexico Santa Fe Mexico City
Hotel Novotel Mexico City Santa Fe
Novotel Mexico City Santa Fe
Novotel Mexico City Santa Fe
Hotel Novotel Mexico City Santa Fe Hotel
Hotel Novotel Mexico City Santa Fe Mexico City
Hotel Novotel Mexico City Santa Fe Hotel Mexico City

Frequently asked questions

Does Hotel Novotel Mexico City Santa Fe have a pool?

Yes, this property has a pool.

How much does it cost to stay at Hotel Novotel Mexico City Santa Fe?

As of 6 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Novotel Mexico City Santa Fe on 7 Dec 2025 start from NZ$170.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Novotel Mexico City Santa Fe pet-friendly?

Yes, Hotel Novotel Mexico City Santa Fe allows cats and dogs (limit 1 total) with a maximum weight of up to 15 kg per pet. There's a fee of MXN 596.30 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Novotel Mexico City Santa Fe?

Valet parking is available for MXN 120 per day.

What time is check-in at Hotel Novotel Mexico City Santa Fe?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Hotel Novotel Mexico City Santa Fe?

Checkout is at noon.

Where is Hotel Novotel Mexico City Santa Fe located?

Located in Santa Fe, this hotel is within 1 mi (2 km) of Samara Shops, Parque La Mexicana and Expo Santa Fe Mexico. Santa Fe Center Mall and Centro Medico ABC Santa Fe are also within 3 mi (5 km). Santa Fé Station is 17 minutes by foot.

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Hotel Novotel Mexico City Santa Fe Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 458 out of 933 reviews
Rating 8 - Good. 310 out of 933 reviews
Rating 6 - Okay. 99 out of 933 reviews
Rating 4 - Poor. 42 out of 933 reviews
Rating 2 - Terrible. 24 out of 933 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor is very modern and elegant
Stayed 2 nights in Oct 2025

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, amenities
Pillows are too short and high and Ppool was under renos but otherwise a decent place for a work trip.
Stayed 3 nights in Aug 2025

10/10 Excellent

Anabell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place and easy to access.
Stayed 2 nights in Sep 2024

6/10 Okay

Suzanne C

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property under construction, but location to our family and restaurants was what we needed. Place is just ok.
Stayed 3 nights in May 2025

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated rooms are excellent. Great service from friendly staff!
Stayed 4 nights in Apr 2025

10/10 Excellent

Anabell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an excellent place to get rest and enjoy the business area of Santa Fe.
Stayed 1 night in Jul 2023

8/10 Good

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for business meetings in Santa Fe
Stayed 4 nights in Jun 2024

10/10 Excellent

ALEJANDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all perfect
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware, so many better hotels options nearby

BEWARE Room and hotel was so old and in need of renovation. The place felt haunted. The gyms equipment should be in a museum, I think it was 50 year old antiques. The staff was okay… only good thing is location. The breakfast was old food, from days ago. I had better food on Rwanda Airlines. Pay 50$ more and you can stay at beautiful mariott across the street.
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
There was a slight sewage smell that came from either the bathroom sink or the shower drain.
Stayed 2 nights in Nov 2024

4/10 Poor

ALEJANDRA

Liked: Cleanliness, staff & service, amenities
Muy caro para lo que ofrecen
Stayed 2 nights in Oct 2025

10/10 Excellent

Persis

Awesome staff
Stayed 3 nights in Sep 2025

6/10 Okay

Paulina

Liked: Cleanliness, amenities
eL GIMNASIO NECESITA MEJORAR
Stayed 1 night in Oct 2025

10/10 Excellent

mariamelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal de recepción , muy amables y la atención muy buena .
Stayed 1 night in Sep 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recién remodelada muuuy bonito el desayuno riquísimo
Stayed 2 nights in Sep 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities
Bien
Stayed 2 nights in Aug 2025

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy atento el personal de recepcion, ninguna queja.
Stayed 1 night in Aug 2025

8/10 Good

Paloma

Liked: Cleanliness, staff & service, amenities
Lo único incomodo fue el acceso por los elevadores, ya que estaban en mantenimiento y fue un poco confuso utilizarlos. A veces se abría uno y al llegar a la planta baja, estaba acordonada el area al salir por la remodelación. O te regresas de nuevo y sales por otro piso para que se abra el que esta libre o te brincas la cinta. Me toco quedarme en el piso 5 y el pasillo tenia pésima iluminacion, estaba super oscuro, el pasillo lo hacia ver viejo y descuidado. No se si todos los pasillos sean asi, pero no transmiten tranquilidad ni seguridad.
Stayed 3 nights in May 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the area! I was impressed with the staff and their ability to speak with me in English! Great place but disappointed the pool was being renovated. I kept myself busy by walking instead lol.
Stayed 7 nights in Jun 2025

4/10 Poor

Jose Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Mi reserva fue por una cama King y me instalaron en una matrimonial, pedi la corrección de cama y me contestaron que esa era la medida King del hotel, no obstante que en la segunda habitación de mi reserva, si tenian cama King..
Stayed 2 nights in Jul 2025

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno!

Buena opción en Santa Fe. El personal de recepción muy amable. La habitación cómoda. Una plaza comercial con varias opciones de alimentos justo cruzando la calle. Nos tocó remodelación en parte del hotel y se escuchaba un poco de ruido.
Stayed 2 nights in May 2025

6/10 Okay

Guillermo

Liked: Staff & service, amenities
Lástima que está en remodelación
Stayed 1 night in Jun 2025

10/10 Excellent

JUAN DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación excelente
Stayed 1 night in Jun 2025

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy lento el servicio de check inn, poca incomodidad por las obras de recepcion
Stayed 2 nights in Jun 2025

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El
Stayed 1 night in Jun 2025