Verified
2/10 Terrible
Laura lugo
29 Jul 2024
Laura lugo
Stayed 1 night in Jul 2024
Kocai
3.0 star property
History meets relaxation at this picturesque hotel where guests can savor local flavors at the restaurant before unwinding poolside in the historical district.
Choose dates to view prices
Photo gallery for Kocai
Kocai places travelers in the heart of the historical district with practical comforts like free breakfast buffet and WiFi. The outdoor pool offers a refreshing break after exploring on rental bikes. Visitors particularly appreciate the hotel's restaurant and garden setting.
Reviews
6.86.8 out of 10
Popular amenities
- Pool
- Breakfast included
- Pet-friendly
- Parking included
- Free Wi-Fi
- Restaurant
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About this property
Kocai
- Hotel in the historical district
- You can look forward to a free breakfast buffet, a terrace and a garden at Kocai. Free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with dry cleaning/laundry services and a restaurant.
- You'll also enjoy perks such as:
- An outdoor pool
- Free self-parking
- Bike hire, smoke-free property and wedding services
- Room features
- All guest rooms at Kocai include thoughtful touches, such as premium bedding and pillow menus, in addition to amenities, such as free WiFi and free bottled water.
- More conveniences in all rooms include:
- Memory foam beds and down duvets
- Rainfall showers and shampoo
- 40-inch Smart TVs with Netflix, streaming services and digital channels
- Ceiling fans and daily housekeeping
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Policies
Check-in
Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18
Check-out
Check-out before 12:30 PM
Special check-in instructions
The front desk is open daily from 8:00 AM - 7:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools
Renovations and closures
This property is closed from 28 July 2024 to 27 July 2026 (dates subject to change).
The following facilities are closed on Tuesday, Wednesday, Friday, Saturday and Sunday:
- Bar/lounge
- Children's pool
- Restaurant
- Fitness facility
- Full-service spa
- Health club
- Hot springs
- Indoor pool
- Outdoor pool
- Public bath
- Sauna
- Hot tub
Access methods
Front desk (limited hours)
Pets
Pets are allowed for an extra charge of MXN 250 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation
Children and extra beds
Children are welcome
Payment types
Important information
Optional extras
- Pet fee: MXN 250 per pet, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
We should mention
This property does not have any lifts
Frequently asked questions
Does Kocai have a pool?
Yes, this property has an outdoor pool.
Is Kocai pet-friendly?
Yes, this hotel allows pets (limit 1 total). There's a fee of MXN 250 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.
How much is parking at Kocai?
Self-parking is free at this property.
What time is check-in at Kocai?
Check-in start time: 2:00 PM; check-in end time: anytime.
What time is check-out at Kocai?
Checkout is at 12:30 PM.
Where is Kocai located?
Situated in the historical district, this hotel is within 1 mile (2 km) of Convent of San Antonio de Padua, Hecho a Mano and Centro Cultural y Artesanal. Itzamna Park and Kinich Kak Moo Ruins are also within 1 mile (2 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
6.8
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.4
Cleanliness
5.0
Amenities
7.4
Staff & service
7.4
Property conditions & facilities
Rating 10 - Excellent. 3 out of 5 reviews
10 - Excellent
3
Rating 8 - Good. 0 out of 5 reviews
8 - Good
0
Rating 6 - Okay. 0 out of 5 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 5 reviews
4 - Poor
0
Rating 2 - Terrible. 2 out of 5 reviews
2 - Terrible
2
Reviews
Verified
2/10 Terrible
Paulina
28 Jul 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ya no existe este hotel ya que fue perdída total en un accidente … el problema es q aún aparece en esta pagina y t confirman tu reserva por correo y al llegar no tienes donde hospedarte ya que el hotel ya no está en función “cerro por completo”
Paulina
Stayed 2 nights in Jul 2024
Verified
10/10 Excellent
Martha
6 Jul 2023
Liked: Cleanliness, staff & service, property conditions & facilities
Las habitaciones están increíbles! Y el lugar hermoso!
Martha
Stayed 1 night in Jul 2023
Verified
10/10 Excellent
Ari
13 Mar 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
la atencion es muy buena :) en las noches estaba muy fresco no nos hizo falta que no tuviera clima, durante el dia con la alberca uno se refresca super bien !!
Ari
Stayed 3 nights in Mar 2023
Verified
10/10 Excellent
Nuria
30 Jan 2024
Nuria
Stayed 1 night in Jan 2024