All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 646 out of 1105 reviews" "
10 - Excellent
646
Rating 8 - Good. 204 out of 1105 reviews" "
8 - Good
204
Rating 6 - Okay. 119 out of 1105 reviews" "
6 - Okay
119
Rating 4 - Poor. 84 out of 1105 reviews" "
4 - Poor
84
Rating 2 - Terrible. 52 out of 1105 reviews" "
2 - Terrible
52
9.2/10
Cleanliness
8.6/10
Staff & service
8.4/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Reginald
24 May 2024
Liked: Amenities
Wonderful service
Reginald
Stayed 1 night in May 2024
10/10 Excellent
Raymond
Travelled with group
23 May 2024
Liked: Property conditions & facilities
I did not like that I had to pay for coffee down stairs but could make it free in my room. Those sweeteners aren’t the same and you need more employees at the bars.
Raymond
Stayed 3 nights in May 2024
Response from Tania on 24 May 2024
Hello Raymond,Thank you for the 5-star rating and you feedback. We are glad that you enjoyed your stay with us. We do apologize for the issues you encountered with the coffee during your stay. We strive to provide all guest with an easy-going stay experience. We are sorry if this experience fell short of that, and we will be sure to share your comments with upper management. We hope to have the opportunity to welcome you back.Best wishes,Tania
Extremely convenient and walkable to most attractions, but not too noisy. Felt safe. Pool was not too appealing and rooftop was lovely but had limited hours. Would have been nice to go up in the day and enjoy the view.
Dawn
Stayed 2 nights in May 2024
Response from Lindsey on 21 May 2024
Dear Dawn,Thank you for your rating and review. We are happy to know the location was convenient for you and you felt safe at our location. We are saddened to hear that you did not enjoy the pool however, are grateful to hear that you did enjoy the rooftop!! We would love to host you again. Best Wishes,
Dear Valerie,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt our hotel was the best location ever with easy access to everything. We hope to welcome you back as our guest again soon! Warm Regards,
The hotel was in the center of everything on Beale Street
Ivory
Stayed 2 nights in May 2024
Response from Laura on 20 May 2024
Dear Ivory,Thank you so much for your patronage and for the 5-star rating. We love hearing that your stay with us was enjoyable and that our location was perfect for your needs. We hope to have the pleasure of welcoming you back soon. Best regards,
Hello Douglas,Thank you for writing this review of our Hyatt Centric Beale Street Memphis. I am glad you liked the river view. I hope you can stay with us again for an even better stay.Best Regards,John
10/10 Excellent
Barbara
12 May 2024
Liked: Amenities
Everything
Barbara
Stayed 1 night in May 2024
Response from John on 13 May 2024
Hello Barbara,Thank you for adding this review of our Hyatt Centric Beale Street Memphis. I glad you enjoyed our hotel. I hope you can stay with us again soon.Best Regards,John
Nice property, but quite a few people strongly suggested we mot venture to far. Increase in crime.
Jacquelyn
Stayed 2 nights in May 2024
Response from John on 13 May 2024
Hello JacquelynThank you for posting this review of our Hyatt Centric Beale Street Memphis. I am glad you like our hotel. I hope you can stay with us again soon.Best Regards,John
Hello Jennifer, Thank you for staying with us and rating your experience. We hope you had a pleasant stay and look forward to your next visit.Best regards,Angela
Nice hotel close to downtown. Had a cornhole and Jenga in the pool area that the kids enjoyed. The table that the Jenga was on had a broken piece on the table that should be replaced.
Christina
Stayed 1 night in Apr 2024
Response from Laura on 1 May 2024
Dear Christina,Thank you so much for sharing your feedback. We are sorry to hear that there was a broken piece on the Jenga table and will have our management team address this accordingly. We truly hope your stay with us was enjoyable and hope to have the opportunity to welcome you back in the near future. Best regards,
Valet took a long time for one of the days we were there. Front desk was friendly. Good location.
Kelle
Stayed 2 nights in Apr 2024
Response from Veronica on 2 May 2024
Hello Kelle!Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay, and that the location was good! We love hearing that the front desk was friendly as we strive to provide our guests with the best customer service possible. We thank you for choosing Hyatt Centric Beale Street Memphis for your stay and hope to have the opportunity to welcome you back in the future, so please feel free to contact us if we can be of any assistance.
I wish they had more restaurant options in the hotel
Joanne
Stayed 2 nights in Apr 2024
Response from Veronica on 2 May 2024
Hello Joanne!Thank you for sharing your feedback. We are happy to hear that you enjoyed your stay with us. I will ensure to pass along your feedback on having additional dining options to our executive management team as it does give us the opportunity to improve our services. We do hope to welcome you back in the future, so please let us know if we can be of any assistance. Thank you for choosing Hyatt for your stay and for being our guest!
6/10 Okay
Valda
Travelled with partner
25 Apr 2024
It was very walkable to all bars/ restaurants, attractions. Room was lovely. Very disappointed at the limited dining options in hotel, and the access to the roof lounge was only available Thurs- Sun. We were there Mon to Wed.
Valda
Stayed 2 nights in Apr 2024
Response from Veronica on 2 May 2024
Hello Valda! Thank you for sharing your feedback. We are happy that the location was convenient for you to all the local attractions and that the room was lovely! I am sorry that we did not offer additional dining options and will ensure to pass along your feedback to our executive management team as it does give us the opportunity to improve our services. We do hope to welcome you back again, so please feel free to contact us should you need any assistance.
4/10 Poor
Julie
24 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
Julie
Stayed 1 night in Apr 2024
Response from Veronica on 2 May 2024
Hello Julie!Thank you for providing your star rating. I am sorry that your stay was not up to your expectations. We would like to speak with you to get some details about your experience and ask that you please contact us on one of our social media outlets Facebook, X or Instagram. We hope to hear from you to further assist you.
Hello Sheana!Thak you for providing such a great star review! We are delighted that you enjoyed your stay with us at Hyatt Centric Beale Street Memphis and thank you for being our guest! We hope to welcome you back in the future, so please feel free to contact us should you need any assistance.
8/10 Good
Ron, Piedmont
Travelled with family, Travelled with pets
22 Apr 2024
City is not a safe place to enjoy
Ron
Stayed 1 night in Apr 2024
Response from Veronica on 6 May 2024
Hello Ron! Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us although the city did not feel safe! We thank you for choosing Hyatt for your stay and for being our guest! We do hope to have the opportunity to welcome you back in the future, so please feel free to contact us should you need any assistance.
Beautiful views, easy walking to downtown and river. The hotel could use a vending machine option for snacks. The pool seating and sunning options could be improved.
Holly
Stayed 4 nights in Apr 2024
Response from Veronica on 7 May 2024
Hello Holly! Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay, and that the location was convenient to downtown and river! I will ensure to pass along your feedback on having a vending machine for snacks to our executive management team as it does give us the opportunity to improve our services. We do hope to welcome you back in the future, so please let us know if we can be of any assistance. Thank you for choosing Hyatt for your stay and for being our guest!
Hello David H!Thank you for the amazing 5-star review! We are happy to hear that you enjoyed your stay with us in Memphis and hope to have the opportunity to welcome you again! Please feel free to contact us should you need any assistance.
Hello Hannah!Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay with us, and that the property is very nice. We also love hearing that the staff was exceptional as we strive to provide our guests with the best service possible. We do hope to welcome you back in the future, so please feel free to contact us if you need any assistance.
Very good experience. Nice property with attentive staff.
Daniel
Stayed 2 nights in Apr 2024
Response from Veronica on 9 May 2024
Hello Daniel!Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us and that the experience was very good! We love hearing that the staff is attentive as we strive to provide our guests with the best customer service possible. We would love to welcome you back again, so please feel free to contact us should you need any assistance.
Everything was amazing, from the room to the property. My one and only issue with the hotel was there was a ton going on so we weren’t able to enjoy the rooftop bar even though we paid 300 a night for a room. Given the price the rooftop bar should be available at some point during our stay.
Connor
Stayed 2 nights in Apr 2024
Response from Veronica on 9 May 2024
Hello Connor!Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us, and that everything was amazing! I am sorry to hear that you were not able to enjoy the rooftop bar during your stay, and hope we have the opportunity to welcome you back so you can get to experience the bar. Please feel free to contact us should you need any assistance.
2/10 Terrible
Mark
13 Apr 2024
Drove almost 4 hours to get there and was told my room wasn’t ready. I was almost over a hour late getting there
Mark
Stayed 1 night in Apr 2024
Response from Veronica on 14 May 2024
Hello Mark! Thank you for sharing your feedback with us. I am sorry to hear that the room was not available when you arrived at the hotel for your stay. We do our best to ensure the rooms are clean and ready for guests when arriving and am sorry this was not the experience had. I will ensure to pass along your feedback to our executive management team as it does give us the opportunity to improve our services. We do hope that you give us the opportunity to provide a better experience in the future and hope to welcome you back, so please feel free to contact us should you need any assistance.
Very beautiful hotel right on Beale Street. The facility was well maintained with beautiful rooms. The beds were comfortable and the shower was spa-like. Would definitely stay again!
Carroll
Stayed 1 night in Apr 2024
Response from Veronica on 14 May 2024
Hello Carroll!Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us in Memphis, and that the hotel is very beautiful with beautiful rooms! We thank you for being our guest and look forward to welcoming you back in the future. Please feel free to contact us if we can be of any assistance.
10/10 Excellent
Maribel
6 Apr 2024
Liked: Cleanliness, staff & service
Maribel
Stayed 3 nights in Mar 2024
Response from charmaine on 7 Apr 2024
Thank you for taking the time to respond to our guest survey following your last visit with us. I’m very pleased you felt your overall experience during your visit was a “5” and promise to continue to earn your high regard on your future stays. Thank you for choosing the Hyatt Centric-Caption for your vacation of choice.
Stay at this hotel becuz the kids wanted to see their favorite NBA players. And they did just didnt like how some of the players acted towards kids
Michael
Stayed 2 nights in Mar 2024
Response from charmaine on 7 Apr 2024
I do apologize that your kids did not get an opportunity to meet with their favorite players. Unfortunately, that is beyond our control. I'm hoping that your stay at the hotel was a great experience..
2/10 Terrible
Jose
Travelled with family, Travelled with family and small children
Horrible for families that is not use to the ghetto.First of I reserve a room and came little later and they gave it to someone else lady didn’t even tell me found out when went room only one bed to 4 people.A lot drinking smoking front building NoFree parking 15$ a day oh and night gets turn to street burnouts and screaming not sure this normal but from 11 pm to 3 am was like a car show loud drunk people not for family more like young or ghetto peoples overall if u wanna sleep don’t stay here.
Jose
Stayed 2 nights in Mar 2024
Response from Janet on 22 May 2024
Dear Jose,Thank you for taking time to provide feedback on our Hyatt Centric Beale Street Memphis. We regret to hear about the issue with the room and noise disruption you encountered during your stay. We would like the opportunity to speak with you about your experience. Please feel free to reach out to us on one of our social or chat platforms. Kind regards,
Loved everything about this hotel. From valet to cleanliness of room. Location and feeling safe were great.
David
Stayed 2 nights in Mar 2024
Response from charmaine on 7 Apr 2024
Thank you for taking the time to respond to our guest survey following your last visit with us. I’m very pleased you felt your overall experience during your visit was a “10” and promise to continue to earn your high regard on your future stays. Thank you for choosing the Hyatt Centric-Caption for your vacation of choice.
Within walking distance of all the music venues and restaurants on Beale...very nice hotel
Patricia Kay
Stayed 3 nights in Mar 2024
Response from Janet on 22 May 2024
Dear Patricia Kay,Thank you for taking the time to review our Hyatt Centric Beale Street Memphis. We are delighted to hear you thought the hotel was nice and you liked the convenient walking distance to all the music venues and restaurants on Bealle. We hope the next time you are in our area we will have the pleasure of welcoming you back.Warm regards,
Thank you for taking the time to respond to our guest survey following your last visit with us. I’m very pleased you felt your overall experience during your visit was a “10” and promise to continue to earn your high regard on your future stays. Thank you for choosing the Hyatt Centric-Caption for your vacation of choice.
I loved that the hotel has a river view and is close to the Beale Street historic district
Lydia
Stayed 1 night in Mar 2024
Response from charmaine on 30 Mar 2024
Thank you for taking the time to respond to our guest survey following your last visit with us. I’m very pleased you felt your overall experience during your visit was a “10” and promise to continue to earn your high regard on your future stays. Thank you for choosing the Hyatt Centric-Caption for your vacation of choice.
Thank you so much for choosing to spend your time in Memphis with our property! It is truly our pleasure being given the opportunity to share our warm hospitality with you. My team takes pride in the service and amenities we offer all of our guests and it is great to hear of your recent experience. I appreciate your feedback. Guest satisfaction is our hotel's priority.
The parking situation was not that great. Unless you like valet parking
Steve
Stayed 1 night in Mar 2024
Response from charmaine on 30 Mar 2024
Thank you so much for choosing to spend your time in Memphis with our property! It is truly our pleasure being given the opportunity to share our warm hospitality with you. My team takes pride in the service and amenities we offer all of our guests and it is great to hear of your recent experience. I appreciate your feedback. Guest satisfaction is our hotel's priority.
It was in the perfect spot to Beale street and a very clean and comfortable stay. I love the shower
Artez
Stayed 1 night in Mar 2024
Response from charmaine on 19 Mar 2024
Thank you so much for choosing to spend your time in Memphis with our property! It is truly our pleasure being given the opportunity to share our warm hospitality with you. My team takes pride in the service and amenities we offer all of our guests and it is great to hear of your recent experience. I appreciate your feedback. Guest satisfaction is our hotel's priority.
Thank you so much for choosing to spend your time in Memphis with our property! It is truly our pleasure being given the opportunity to share our warm hospitality with you. My team takes pride in the service and amenities we offer all of our guests, it is great to hear of your recent experience. I appreciate your feedback. Guest satisfaction is our hotel's priority.
10/10 Excellent
Lindsay
12 Mar 2024
Lindsay
Stayed 3 nights in Mar 2024
Response from Janet on 22 May 2024
Dear Lindsay,Thank you for the great rating you gave our property! It pleases us to know that you had a good experience, and everything met your expectations. We hope to welcome you back to our Hyatt Centric Beale Street Memphis in the future.Warm regards,
Thank you for taking the time to respond to our guest survey following your last visit with us. I see you felt your experience was satisfactory but at the Hyatt Centric we strive to be the Traveler’s Reward. We do apologize for your room not available at the schedule check-in time. Please let me know if I can do anything to make your next stay a “5” Thank you for making us your hotel of choice in Memphis
Everything was very good. Clean and quiet hotel. Easily walkable to the bars and restaurants in the area. We would definitely recommend this place.
Bryon
Stayed 3 nights in Mar 2024
Response from charmaine on 15 Mar 2024
Thank you for taking the time to respond to our guest survey following your last visit with us. I see you felt your experience was satisfactory but at the Hyatt Centric we strive to be the Traveler’s Reward. We do apologize for your room not available at the schedule check-in time. Please let me know if I can do anything to make your next stay a “4.” Thank you for making us your hotel of choice in Memphis
Room was very comfortable for a family of four and lovely view of the Mississippi River
Lourdes
Stayed 1 night in Feb 2024
Response from charmaine on 17 Mar 2024
Thank you for taking the time to respond to our guest survey following your last visit with us. I’m very pleased you felt your overall experience during your visit was a “10” and promise to continue to earn your high regard on your future stays. Thank you for choosing the Hyatt Centric-Caption for your vacation of choice.
Thank you for taking the time to respond to our guest survey following your last visit with us. I’m very pleased you felt your overall experience during your visit was a “10” and promise to continue to earn your high regard on your future stays. Thank you for choosing the Hyatt Centric-Caption for your vacation in Memphis
Thank you for taking the time to respond to our guest survey following your last visit with us. I’m very pleased you felt your overall experience during your visit was a “5” and promise to continue to earn your high regard on your future stays. Thank you for choosing the Hyatt Centric-Caption for your vacation of choice.
Thank you for taking the time to respond to our guest survey following your last visit with us. I’m very pleased you felt your overall experience during your visit was a “5” and promise to continue to earn your high regard on your future stays. Thank you for choosing the Hyatt Centric-Caption for your vacation of choice.
Everyone was very nice and the place is very clean
Kelsey
Stayed 1 night in Mar 2024
Response from charmaine on 15 Mar 2024
Thank you for taking the time to respond to our guest survey following your last visit with us. I see you felt your experience was satisfactory but at the Hyatt Centric we strive to be the Traveler’s Reward. Please let me know if I can do anything to make your next stay a “5.” Thank you for making us your hotel of choice in Memphis
8/10 Good
Nancy
27 Feb 2024
Nancy
Stayed 1 night in Feb 2024
Response from charmaine on 30 Mar 2024
Thank you so much for choosing to spend your time in Memphis with our property! It is truly our pleasure being given the opportunity to share our warm hospitality with you. My team takes pride in the service and amenities we offer all of our guests and it is great to hear of your recent experience. I appreciate your feedback. Guest satisfaction is our hotel's priority.
8/10 Good
Tadayla
26 Feb 2024
Tadayla
Stayed 2 nights in Feb 2024
Response from charmaine on 30 Mar 2024
Thank you so much for choosing to spend your time in Memphis with our property! It is truly our pleasure being given the opportunity to share our warm hospitality with you. My team takes pride in the service and amenities we offer all of our guests and it is great to hear of your recent experience. I appreciate your feedback. Guest satisfaction is our hotel's priority.
I booked a king room with a river view over 6 months in advance. After calling the day of check in to verify my king room with river view (which was verified) upon arrival and standing at the desk to check in for 20 minutes…. At 7:30 pm our room wasn’t ready. We took a room with 2 queen beds with a river view. F
Three minutes in our room, an employee walked in our room and scared us to death. She hurried out to only knock on the door and apologize because no one was “supposed” to be occupying the room. After dinner I wanted a shower and to my surprise no bath cloths. I tried to call housekeeping and the phone didn’t work. It was dead. I am disappointed in the Hyatt Centric Beale St.
Kandi
Response from charmaine Watson on 17 Mar 2024
Thank you for taking the time to respond to our survey after your recent stay with us. I was disappointed to see there were several areas where we did not meet your expectations and on behalf of the management and staff, please accept our sincere apology. I always appreciate getting feedback from our guests so I can focus on improvements or correct any issues. Please do not hesitate to contact me if you would like to discuss any issues further. I look forward to any future visits so we can demonstrate the Hyatt Centric-Caption customer service philosophy.
10/10 Excellent
Michael
24 Feb 2024
Michael
Stayed 1 night in Feb 2024
Response from charmaine on 17 Mar 2024
Thank you so much for choosing to spend your time in Memphis with our property! It is truly our pleasure being given the opportunity to share our warm hospitality with you. My team takes pride in the service and amenities we offer all of our guests, and it is great to hear of your recent experience. I appreciate your feedback. Guest satisfaction is our hotel's priority.