In-room safe, free WiFi, bed sheets

Reviews of Express Inn West Memphis

2 out of 5
Express Inn West Memphis
3700 Service Road Loop, West Memphis, AR

Reviews

5.8
Rating 10 - Excellent. 57 out of 232 reviews" "
Rating 8 - Good. 30 out of 232 reviews" "
Rating 6 - Okay. 43 out of 232 reviews" "
Rating 4 - Poor. 36 out of 232 reviews" "
Rating 2 - Terrible. 66 out of 232 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone has been nice and helpful. Quiet and clean lodgings.
Stayed 2 nights in May 2024
Response from Hotel Manager. on 23 May 2024
Dear Guest,Thank you for the great comments. I am so happy that you found friendly & helpful staff service, clean room, and had a quiet stay. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. We look forward to serving you again as soon as possible.Sincerely,Hotel Manager.

8/10 Good

Garrick

Liked: Cleanliness, staff & service, amenities
It was good overall no complaints
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 10 May 2024
Dear Guest,Thank you for the review. I am pleased that you had a good experience with us. Our goal and aim is to make your next visit with us overwhelmingly positive. We look forward to seeing you again soon.Sincerely,Hotel Manager.

8/10 Good

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Big neon sign advertising free breakfast... No breakfast or even coffee. No coffee in the room., no ice.. Room very beat up.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear William,We apologize for the inconvenience regarding breakfast and amenities. We understand the importance of accurate advertising and will address this issue promptly. Your comfort is important to us, and we'll work to improve the condition of our rooms. We hope to make your next stay more enjoyable.Sincerely, Hotel Manager

2/10 Terrible

Christy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No blanket only sheets. Furniture is way outdated, dirty and literally broke. And the smell was awful.
Stayed 2 nights in Apr 2024
Response from Hotel Manager. on 29 Apr 2024
Dear Christy,Thank you for the review. We deeply apologize for the unsatisfactory condition of your room during your stay. We understand that the lack of blankets, outdated and broken furniture, and unpleasant smell greatly impacted your experience. Your feedback is invaluable to us, and we will address these issues immediately to ensure that they do not occur in the future. I hope that you will try us again.Sincerely,Hotel Manager.

10/10 Excellent

Amit, Memphis

Stayed 1 night in Apr 2024
Response from Hotel Manager. on 23 May 2024
Dear Amit,Thank you for the feedback. I’m glad we could provide a nice room and great service. Our goal is to do everything possible to provide guests with the best experience. I hope we will have the pleasure of serving you again soon.Sincerely,Hotel Manager.

6/10 Okay

Johnny

Was nice
Stayed 2 nights in Apr 2024
Response from Hotel Manager. on 29 Apr 2024
Dear Johnny,Thank you for your feedback. We are happy to hear of your pleasant stay in our hotel. We take pride in offering our guests a high degree of comfort and satisfaction. We hope to see you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Krista

Stayed 1 night in Apr 2024
Response from Hotel Manager. on 4 May 2024
Dear Guest,Thank you for your kind review. We are happy to hear that you enjoyed your stay. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to seeing you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was super nice
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 11 Apr 2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that the lady at our front desk provided you with exceptional service. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you so much for your positive feedback! We're delighted to hear that you loved your stay with us. If there's anything specific that made your experience special, we'd love to hear about it. We hope to welcome you back again soon for another wonderful stay!Sincerely, Hotel Manager

4/10 Poor

Richard

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, run down, ready for the bulldozer. I give up on trying to save a few bucks. I'd rather sleep in the car. But if I want a shower in the morningit will cost
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 4 Apr 2024
Dear Guest,Thank you for staying with us. I’m sorry that we could not exceed your expectations in every way. We’re always working to make the guest experience better than ever before. Nothing is more important to us than a pleasant guest experience. I hope you will try us again soon and see that we’re always changing and improving to serve guests better. Sincerely,Hotel Manager.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 18 Mar 2024
Dear Guest,Thank you for your kind review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Mar 2024
Response from Hotel Manager. on 15 Mar 2024
Dear Guest,Thank you for your kind review. We are delighted to hear that you had a positive experience with our team. Providing excellent customer service is a top priority for us, and our staff made a positive impression on you. We hope to welcome you back again soon.Sincerely,Hotel Manager.

10/10 Excellent

Cadeja

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 14 Mar 2024
Dear Guest,Thank you for the feedback. We are glad that you had a great experience with us. We take real pride in this hotel and in meeting the needs of a variety of guests. We hope to serve you again in the future. Sincerely,Hotel Manager.

2/10 Terrible

Aaliyah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 13 Mar 2024
Dear Guest,Thank you for the review. I’m sorry that we could not exceed your expectations in every way. Nothing is more important to us than a pleasant guest experience. I hope you will try us again soon and see that we’re always changing and improving to serve guests better. Sincerely,Hotel Manager.

4/10 Poor

Mary

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was very dirty and the overall room was less than fresh. I don't think the room has been cleaned properly in a very long time. The guy at the desk who checked me in was friendly tho.
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 10 Mar 2024
Dear Mary,Thank you for your stay. I am sorry for the negative experience due to the cleanliness issue. We’re involved in a continuous improvement process aimed at making the hotel better than ever before. We take pride in the cleanliness of our hotel and in the overall experience we provide to guests. I really hope that you will give us another try.Sincerely,Hotel Manager.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Weve stayed here numerous times and the rooms are always clean. Safe and quiet. Never had any problems. Everytime we come to West Memphis, this is where we will stay. Excellent prices!!!!
Response from Hotel Manager. on 6 Mar 2024
Dear Ashley,Thank you for being a repeat guest at our hotel. I am so happy that you found friendly & helpful staff service, clean rooms, and had a quiet stay. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to serving you the next time you’re through our area.Sincerely,Hotel Manager.

2/10 Terrible

Penny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like anything about it. The room was traumatic. I will never forget about the amount of burgers in the room. It was like a nose exploded. I could not use refrigerator because I thought I might get a disease from the door. The shower has never been cleaned since the hotel was build. You would blade and scrape off the scum. I know it sounds disgusting but that was literally how it was.
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 6 Mar 2024
Dear Guest,Thank you for your stay. I’m sorry that several issues combined to make your stay less than desirable. You can be sure that we're always working to be the highest-rated hotel in the area. We're improving daily and are certain that your next experience will be great. I hope that you will try us again.Sincerely,Hotel Manager.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 4 Mar 2024
Dear Rebecca,Thank you for your kind review. I’m very glad that our hotel impressed you in so many ways. We take great pride in our ability to cater to the diverse needs of all types of travelers, ensuring that each guest has a memorable and fulfilling experience. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Travis

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 19 Feb 2024
Dear Travis,Thank you for your kind review. I’m very glad that our hotel impressed you in so many ways. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Good

Tischinna

Stayed 1 night in Jan 2024
Response from Hotel Manager. on 29 Jan 2024
Dear Guest,Thank you for the review. We are glad that you had a great experience with us. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come. Sincerely,Hotel Manager.

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager. on 27 Jan 2024
Dear Gilberto,Thank you for the review. I’m glad you had a great experience and appreciated the services we can provide to our guests. We're evolving over time and can be sure that your next stay will be nice. I hope that you will choose to stay again.Sincerely,Hotel Manager.

4/10 Poor

twylah

Business traveller
Disliked: Cleanliness, staff & service, amenities
They need to clean the tolmsy
Stayed 1 night in Dec 2023
Response from Hotel Manager on 13 Jan 2024
Dear Twylah,Thank you for bringing the cleanliness concern to our attention. We apologize for any inconvenience you experienced. We take this feedback seriously and will address it promptly to ensure a more pleasant stay for our guests.Sincerely, Hotel Manager

10/10 Excellent

twylah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 13 Jan 2024
Dear Twylah,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager

6/10 Okay

charles

Liked: Staff & service
Disliked: Property conditions & facilities
Fair Price
It was ok for the price. It wasnt run-down or dirty, but it could have used some paint touch ups and minor repairs like towel bars that were broken and light covers replaced. But cant really complain. For New Years Eve it was only $45 for a double room. I'd come back.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 31 Jan 2024
Dear Charles,Thank you for providing the review. We apologize for any inconvenience caused and assure you that we will address these issues promptly. We're glad to hear that you found the price for New Year's Eve to be reasonable. We will use your comments as we change and improve. We're evolving over time and can be sure that your next stay will be nice. I hope that you will focus on the good things and choose to stay again.Sincerely,Hotel Manager.

2/10 Terrible

Darden

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is terrible. Walked in to our “non-smoking” room that was clearly smoked in a lot, the smoke detector had been ripped out of the ceiling with exposed wiring. There was mold in the bathroom as well as cracks/hole in the ceiling. The sheets were stained and there was dust and dirt caked around doorways and the beds. Do not stay here. They also will not refund you. We were in the room for 45 minutes and they refused to refund us.
Response from Hotel Manager. on 30 Dec 2023
Dear Guest,Thank you for writing the review. I’m sorry that we couldn’t provide the quality of experience that you desired. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely, Hotel Manager.

6/10 Okay

Tyrone

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 20 Dec 2023
Dear Tyrone,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

2/10 Terrible

Gary

Liked: Cleanliness, staff & service, amenities
Good service cleaner room
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 16 Dec 2023
Dear Gary,Thank you for sharing your feedback. We appreciate your recognition of good service. However, we're sorry to hear that your overall experience was not up to expectations, looking at the 1-star rating. Your comments are important, and we'll use them to address and improve our services. If there are specific areas you believe we can enhance, please feel free to share. We value your input and hope to have the opportunity to provide a more satisfactory experience on your next visit. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Gary

Travelled with family
Liked: Amenities
Greatest staff clean rooms
Stayed 6 nights in Dec 2023
Response from Hotel Manager on 12 Dec 2023
Dear Gary,Thank you for the stay at our hotel. I’m so pleased that you found us a clean and pleasant place to stay and that you liked our friendly staff's. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon.SincerelyHotel Manager

10/10 Excellent

Marcus

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 10 Dec 2023
Dear Marcus,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

6/10 Okay

Rogelio

Business traveller
It was alright
Stayed 1 night in Dec 2023
Response from Hotel Manager on 10 Dec 2023
Dear Rogelio,Thank you for your feedback. We appreciate your stay and are glad to hear it was alright. If you have any specific concerns or suggestions for improvement, we'd love to hear them to enhance your experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Gary

Liked: Staff & service, property conditions & facilities
Great customer service staff polite
Stayed 1 night in Dec 2023
Response from Hotel Manager on 10 Dec 2023
Dear Gary,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that you experienced great customer service and found the staff polite. We value your positive feedback and look forward to hosting you again in the future!Sincerely, Hotel Manager

4/10 Poor

Daniel

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor Place
The one positive thing I’ll say about this hotel is that they actually do have daily maid service without you having to ask, which is not standard for hotels anymore. This place was dirty, unsafe, and the wifi does not work.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 10 Dec 2023
Dear Daniel,We apologize for the challenges you faced during your stay. Your feedback about the cleanliness, safety concerns, and issues with the Wi-Fi is concerning and not reflective of our usual standards. We take this seriously and will address these matters promptly to ensure a more pleasant experience for our guests. Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely, Hotel Manager

10/10 Excellent

Rhonda

Stayed 1 night in Dec 2023
Response from Hotel Manager on 10 Dec 2023
Dear Rhonda,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely, Hotel Manager

2/10 Terrible

DAIKI

Stayed 1 night in Nov 2023
Response from Hotel Manager on 15 Dec 2023
Dear DAIKI,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

6/10 Okay

Hosea

Affordable
Stayed 1 night in Nov 2023
Response from Hotel Manager on 10 Dec 2023
Dear Hosea,Thank you for your feedback! We're glad to hear that you found your stay affordable. We appreciate your input and look forward to hosting you again in the future!Sincerely, Hotel Manager

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on 10 Dec 2023
Dear Maria,It is delightful to receive 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

8/10 Good

Hosea

Affordable
Stayed 1 night in Nov 2023
Response from Hotel Manager on 10 Dec 2023
Dear Hosea,Thank you for your feedback and the 4 out of 5 rating! We're pleased to hear that you found your stay affordable. We value your input and hope to provide you with an even better experience on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Brenda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room had holes in curtains and a bed bug in the wall. No knobs for ac no box spring just tiny thin mattress
Stayed 1 night in Nov 2023
Response from Hotel Manager on 10 Dec 2023
Dear Brenda,Thanks for the 5-star rating, but I'm sorry to hear about your experience. Your feedback is valuable, and we apologize for any inconvenience.Sincerely, Hotel Manager

10/10 Excellent

Tischinna

Stayed 1 night in Nov 2023
Response from Hotel Manager on 10 Dec 2023
Dear Tischinna,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager

6/10 Okay

Desiree

Liked: Cleanliness
I booked a king but Didn't get a king
Stayed 1 night in Oct 2023
Response from Hotel Manager on 11 Dec 2023
Dear Desiree,We apologize for the inconvenience regarding your room type. Your feedback is valuable to us, and we regret any confusion. We'll review our booking process to ensure accurate room assignments. If you choose to stay with us again, please let us know, and we'll make every effort to enhance your experience.Sincerely, Hotel Manager

8/10 Good

Shun

Liked: Cleanliness, staff & service, property conditions & facilities
Nothin
Stayed 1 night in Oct 2023
Response from Hotel Manager on 11 Dec 2023
Dear Shun,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

6/10 Okay

Ernie

Travelled with pets, Travelled with partner
Liked: Amenities, property conditions & facilities
It’s honestly not a bad place to stay if you’re expecting high class from a motel you should know better I feel at home and just fine
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 11 Dec 2023
Dear Ernie,We're glad to hear you felt at home and comfortable during your stay. We appreciate your understanding of the motel setting and are pleased that you find it satisfactory. Your positive feedback is valuable to us, and we hope to continue providing you with a welcoming experience whenever you choose to stay with us.Sincerely, Hotel Manager

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great value
Perfect two-star experience. Clean, comfortable, efficient, no surprises. Nice work table and chair, a plus.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 11 Dec 2023
Dear Kenneth,Thank you for the perfect 10 out of 10 rating! We're delighted to hear that you had great value and a perfect experience with us. It's wonderful that you found the accommodations clean, comfortable, and efficient, with no surprises. We're glad you appreciated the worktable and chair. We appreciate your positive feedback and hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

6/10 Okay

Lawrence

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Worn out property
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you pay for.
It was ok. Its cheap and gets the job done. I was only there to sleep, while in town for and interview. Wasnt the prettiest. There was stwins on the walls and bathroom was beat up. Toilet leaked. Curtain was broken. Saw roaches. Couch was pretty beat up and dirty.
Stayed 3 nights in Sep 2023

6/10 Okay

Wayne

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap for a reason
Older hotel and it shows. Paint was peeling on ceiling in room. Limited plugs for devices. Ice machine was broken. The good... larger LED TV, small refrigerator (though old), and small microwave. It also is just over the border into Arkansas and real close and easy access to I-40 with Love's truck stop close by. Also they do long term rental of rooms besides the nightly guests.
Stayed 1 night in Sep 2023

2/10 Terrible

mark

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the worst and nasty place i ever saw i would rather sleep outside downtown Memphis Tennessee
Stayed 1 night in Sep 2023

6/10 Okay

Don

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying on way in and out of Olive Branch
Our first night there we actually had to go back to our truck for an extension cord, because the only bed convenient power socket in the room was controlled by the door light switch. I use a CPAP and without an extension cord would have had to sleep with the light on. Had to move the desk to have access to an outlet for my computer. On the way out ended up needing an extra night. Was told on the phone by day shift it would not be an issue to ask when I got there, the person on night shift said I needed to change the reservation but it was too late to have done it online. So there was a hassle but finally got it handled.
Stayed 1 night in Sep 2023

2/10 Terrible

ALEC

Stayed 1 night in Aug 2023

10/10 Excellent

twylah

Disliked: Cleanliness, staff & service
It was ok bathtub not clean
Stayed 1 night in Aug 2023