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Reviews of Courtyard by Marriott Collierville

3 out of 5
Courtyard by Marriott Collierville
4640 Merchants Park Cir, Collierville, TN

Reviews

8.4

Very good

Rating 10 - Excellent. 243 out of 445 reviews" "
Rating 8 - Good. 113 out of 445 reviews" "
Rating 6 - Okay. 41 out of 445 reviews" "
Rating 4 - Poor. 22 out of 445 reviews" "
Rating 2 - Terrible. 26 out of 445 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Hale

Travelled with family
Disliked: Staff & service
On March 25, we arrived at the hotel at night after a long drive from Kansas City. They did not have the room we had booked (confirmed). Therefore, they offered another room type which was more expensive. They $84 more than the price on internet. When we asked them about it, the front desk woman said she can’t do anything about it. We have to pay and then talk to her manager in the morning. It was late tired, we had been on the road for 12 hours and we were exhausted. In the morning, we talked to the supervisor and she aggreed that we should not be paying more (we had a prepaid reservation). She said it would be fixed. Two days later, we saw in our credit card that we were charged with the wrong price ($84 more). We were really disappointed.
Stayed 1 night in Mar 2024
Response from Quiouna' on 22 Apr 2024
I do apologize about the inconvenience. Please contact the hotel directly for proper compensation. We would love to help you.

10/10 Excellent

Kelvin

Excellent location.
Stayed 1 night in Apr 2024
Response from Quiouna' on 19 Apr 2024
Thank you for staying with us. Hope you enjoyed your stay.

10/10 Excellent

Sara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean rooms
Stayed 1 night in Apr 2024

10/10 Excellent

Tara, Houston

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Seemed fine for our one night stay. Was in the middle of the shopping center. That was very nice. Had a lovely dinner and drinks at Firebird. Walked back to the hotel. Had terrible service and awfully messed up desserts from Carraba’s. Would return to Firebird's, not Carraba’s. Hotel Bistro was supposed to be open, according to their signs. Absolutely not a soul in sight. Register was blocked by a standing sign with the hours, it stated it was open at that time. Disappointing.
Stayed 1 night in Mar 2024

10/10 Excellent

Diane, Nashville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Very nice room. Will definitely stay her3 aga8n when visiting grandchildren.
Stayed 1 night in Mar 2024

8/10 Good

Claude

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

brandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was definitely a good pic nice quiet environment plenty of food and shopping in one area
Stayed 1 night in Mar 2024

10/10 Excellent

Haley

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice. Clean and staff was great
Stayed 2 nights in Mar 2024

8/10 Good

shelley

Stayed 1 night in Mar 2024

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish they offered room service
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff that worked while i was there were all do friendly and nice. The room was very clean. Over all just had a really good experience here and will definitely stay there again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

George, The Villages

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

BENJAMIN

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Smh
Pipes busted over our room and flooded it. Then no water for a whole day in the middle of an ice storm.
Stayed 2 nights in Jan 2024

10/10 Excellent

Kristi

Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Stayed 2 nights in Jan 2024

2/10 Terrible

Tobias

Stayed 1 night in Dec 2023

10/10 Excellent

Bradley, Kansas City

Stayed 1 night in Dec 2023

10/10 Excellent

Jill, Louisburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daisy was very efficient
Stayed 1 night in Dec 2023

2/10 Terrible

Matthew

Liked: Cleanliness
Disliked: Staff & service
last time i use hotels.com
it was very brief. i was very uncomfortable with the attitude of the person who checked me in. she was condescending in tone. then, while the room was sufficiently clean and decent, it was cramped and very uncomfortable, im not even sure the chairs had actual cushioning or some synthetic stuff. i was going to let it go, since just one night. but later, i heard the same attendant who was so rude to me before speaking even worse to a family who were clearly foreign. i don’t know if that was because of their nationality or what. this is the last time i use hotels.com. - i’ve only used it 2 or 3 times - and each time juts has not been great
Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Charlene

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
Stayed 1 night in Dec 2023

10/10 Excellent

COLETTE, Alpharetta

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Dec 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check out this wonderful hotel.
Everyone was very attentive to our needs. Both pool and whirlpool were working. That almost never happens in hotels. Three young persons were attending the Starbucks bistro in the morning. We had trouble accessing the pool in the morning and a gentleman carrying a clipboard made sure we got in. It is obvious this is a family-run operation.
Stayed 1 night in Nov 2023

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, very clean, plenty of easy access parking
Stayed 1 night in Nov 2023

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale and safe area - very quiet. Opens to an outdoor shopping area with several restaurants and stores such as salons, Dillard’s, a bookstore, and much more. Great for a weekend getaway. You don’t even have to move your car.
Stayed 2 nights in Nov 2023

4/10 Poor

Ransen

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
YOU LOOK SUSPICIOUS IF YOU LEAVE & RETURN MORE THAN ONCE. The hotel is fine, nothing to write home about. The rooms are a bit worn. My issue was with security (or possibly the police). I held my daughter’s birthday sleepover here. I arrived at 3:30pm with my 10 year old daughter to check in. We left to pick up my mother, the other chaperone. We came back, unloaded the car (balloons, cupcakes, decor, Karaoke Machine, etc). I left around 7:30pm to buy swimwear for two of the girls. Me and 6 girls went to the indoor pool around 9:000pm along with my husband who dropped by to help watch the girls in the pool. Around 11:00pm, I went home to get something I forgot. My home is less than a three minute drive away, so I returned quickly. As I returned, A security/police officer standing in the doorway asked why I was “roaming around”. I told him I had to run home. He replied, “so you went home and came back?”. I replied “Yep!” and proceeded confidently towards the elevator with my room key in hand. Leaving and coming back is not “roaming around”. Idk why he’d ask that about such a public place. Idk, maybe it had something to do with how I look. 👋…This hotel is located in a strip mall with restaurants nearby that stay open late on weekends, there are several residential areas; many reasons locals may stay here and people may leave and come back… it’s a public place. I understand he was doing his job, but there are better ways to do the job.

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Charges a $350 deposit
Because we booked through a 3rd oarty rhey required us to oay a $350 deposit. For a room that costs us $171, that is ridiculous.
Stayed 1 night in Nov 2023

8/10 Good

Tracey

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Tamara

Liked: Property conditions & facilities
The pool and hot tub was not open. I was disappointed because that’s a reason the room was booked
Stayed 1 night in Oct 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Extremely Disappointed
The hotel is in a great area. The staff was friendly and check in was easy. Our room was on the second floor. We got off of the elevator to complete construction disarray. No warning whatsoever to what we would expect. I went downstairs to ask for another room and they gave us a new room on exact floor a few rooms down. There was no noise but it was very disappointing to walk over trash to get to our room. Twice! Also, the air conditioner unit under the window ran all night and we could not control it with the thermostat unit as requested. We had to put a towel over it to deter the cold air blown at us all night. The hotel is nice and I am happy that they are updating the rooms, but our stay was less than desirable for the normal rate.
Stayed 1 night in Oct 2023

8/10 Good

Jayson

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location, clean only negative for this visit is the renovations. Torn walls in hallway and elevator renovations just not aestecically
Stayed 1 night in Sep 2023

8/10 Good

Thai

Liked: Cleanliness, staff & service
Why offer early checkin when you still have to stand in line and check in and tell them everything you already requested. Hotel is old. You can tell.
Stayed 2 nights in Sep 2023

6/10 Okay

cagney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only thing i hated was walls were paper thin can hear every word in other room and i hated the connecting doors were people play with them
Stayed 1 night in Sep 2023

10/10 Excellent

Paula

Stayed 1 night in Jul 2023

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room and public areas were clean and well appointed. Staff was friendly and efficient. Bed was comfortable. Rooms do not have hairdryers. They are available only upon request. Breakfast was offered at the "Bistro" area for purchase. We declined because price was more than we were willing to pay. Overall, it is a very nice hotel conveniently located near interstate. Retail shopping and restaurants are located on nearby premises.
Stayed 1 night in Jul 2023

6/10 Okay

Adra, Cordova

Liked: Cleanliness, staff & service
Wood under the carpet, so it was like being in an apartment; squeaky. The chairs were narrow for the dining table, so anyone of a bigger size would not be able to utilize the chairs. If it wasn’t for the cleanliness and outdoor atmosphere, I would have made a fuss about the cost per night.
Stayed 2 nights in Jul 2023

10/10 Excellent

Connie

Travelled with family, Travelled with partner, Travelled with group
Front desk was so friendly and cheerful. Had a Starbucks plus a large canister of water with orange slice. Room was perfect. Bed was so comfortable.
Stayed 1 night in Jul 2023

10/10 Excellent

Ann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so nice and helpful. Clean rooms.
Stayed 1 night in May 2023

2/10 Terrible

Hunter Angela

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Hotels.com sold me 2 queen room and when we got to the hotel they didn’t have 2 queen beds and only 1 king bed for 4 people. We paid $273 and we all crammed into one bed and a horrible fold out rollaway bed. Hotel was on phone with a non English speaking barely knew English lady trying to get it switched in the system to king bed so that we could check in. Took 1 hr and 20 minutes waiting in lobby at 10:30pm to get it situated. Furious
Stayed 1 night in May 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Michael

Stayed 1 night in May 2023

10/10 Excellent

Allison, Fort Bragg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely overall. Easy parking and next to a mall area with lots of options
Stayed 3 nights in May 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Nice hotel with a good location!
Stayed 2 nights in May 2023

10/10 Excellent

James

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Convenient location coupled with nearby shopping and dining. Super clean, nice (but small pool) and courtyard for evening hang out area.
Stayed 1 night in Apr 2023

10/10 Excellent

Pam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff!! Excellent service - nice rooms !!
Stayed 1 night in Apr 2023

10/10 Excellent

Craig

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We had a mostly pleasant experience but it looked like a high volume of guests blew through common areas leaving trash in their wake, exhausting the staff. Great night’s sleep despite hallway noise from children running in late hours, appreciated the bathroom layout and sheet setup for the pullout bed so we didn’t have to ask.
Stayed 1 night in Apr 2023

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice clean room with very friendly staff. Would stay here again.
Stayed 1 night in Mar 2023

10/10 Excellent

Wendi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023