2/10 Terrible
Verified traveller
Travelled with family
26 Feb 2021
Disliked: Staff & service
We had been planning this weekend since October. It was my daughter-in-law's 21st birthday and her mom flew in from Alabama so the three of us could celebrate it. We spent many hours searching for the perfect Hotel, particularly one with three beds. We were very excited. When I didn't get any kind of an updated confirmation at the beginning of the week for our Saturday stay, I called and left a voicemail on the Carlisle garden suites phone. I subsequently left four more voicemails and three emails as Saturday got closer. I received no response. Our check-in was for 3:00 p.m. on Saturday, 2/20/2021. At 2:00, because I still had received no response from the Carlisle garden suites, I booked a different Hotel and we checked. 2 1/2 hours AFTER the 3:00 check-in, I received a text message giving us the code for the room at the Carlisle garden suites. I messaged her back and explained that we would not be staying there as we had booked another room due to their lack of response to my messages. Her explanation was to whine about the fact that she has three jobs and can barely get by. This was so completely unprofessional and totally unacceptable. Apparently this is not the first time that this has happened. I think the owners of the Carlisle might want to rethink who they have employed there. I did manage to get a full refund, however, that required me being the one to contact Orbitz and request it. We won't be back. I don't need the stress 😞
Verified traveller
Stayed 1 night in Feb 2021