Deluxe Apartment | Living area

Reviews of Alcázar de Oviedo

3 out of 5
Alcázar de Oviedo
Calle 6 sur # 43A - 254, El Poblado, Medellín, Antioquia

Reviews

9.2

Wonderful

Rating 10 - Excellent. 46 out of 76 reviews" "
Rating 8 - Good. 23 out of 76 reviews" "
Rating 6 - Okay. 7 out of 76 reviews" "
Rating 4 - Poor. 0 out of 76 reviews" "
Rating 2 - Terrible. 0 out of 76 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christy

Liked: Cleanliness, amenities, property conditions & facilities
Love this place so much
Stayed 1 night in Apr 2024
Response from Marketing Analyst on 22 Apr 2024
Dear guest, thank you for your kind words! We're delighted to hear that you love our place so much. Your satisfaction is our priority, and we look forward to welcoming you back soon.

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location, staff responce immidiatly and very friendly.
Stayed 4 nights in Mar 2024
Response from Marketing Analyst on 14 Mar 2024
Dear guest, thank you for your feedback. We're pleased to hear that you found our location convenient and that our staff responded promptly and with friendliness. Your satisfaction is important to us, and we look forward to welcoming you again in the future.

8/10 Good

Jacqueline

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Analista de Marketing on 14 Mar 2024
Apreciada huésped nos alegra saber que disfrutó del hotel. Esperamos cumplir con todas sus expectativas en su próxima visita.

10/10 Excellent

Fabian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Marketing Analyst on 22 Apr 2024
Dear Mr. Fabian, thank you for your feedback! We're pleased to hear that you found our location to be great. Youre always welcome.

10/10 Excellent

Landis

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Perfect placement for Poblado. Right next to the mall and tons of places that are walking distance.
Stayed 1 night in Feb 2024
Response from Marketing Analyst on 14 Mar 2024
Dear guest, thank you for your feedback. We're glad to hear that you found our location perfect for exploring Poblado, with convenient access to the mall and various attractions within walking distance. We hope you had a wonderful stay, and we look forward to welcoming you back in the future!

10/10 Excellent

walter

Liked: Cleanliness, room comfort
Medellin comfort
The property was just as advertised. The location was fabulous walking distance to what ever we wanted to do. The staff was friendly and courteous. We would stay there again. The only thing is there needs to be a television in the sitting area.
Stayed 5 nights in Jan 2024
Response from Marketing Analyst on 30 Jan 2024
Dear Mr. Walter, thank you for your feedback. We're delighted to hear that our property lived up to your expectations and that you enjoyed our fabulous location within walking distance to various attractions. We appreciate your kind words about our friendly and courteous staff.

10/10 Excellent

Valeska, Noord

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Analista de Marketing on 18 Jan 2024
Apreciada Sra. Valeska, gracias por calificarnos. Vuelva pronto.

10/10 Excellent

Fabian

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location and staff. Even when I needed something they were able to resolve.
Stayed 3 nights in Jan 2024
Response from Analista de Marketing on 18 Jan 2024
Apreciado Sr. Fabian, agradecemos sus amables palabras. Nos complace saber que encontró nuestra ubicación y nuestro personal excelentes. Siempre estamos aquí para resolver cualquier necesidad que pueda tener. Esperamos darle la bienvenida nuevamente en el futuro.

10/10 Excellent

Valeska, Noord

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location/friendly staff
Stayed 2 nights in Nov 2023
Response from Marketing analyst on 26 Dec 2023
Dear guest, thank you for your feedback. We're glad you appreciated our great location and found our staff friendly. Your satisfaction is important to us, and we hope to welcome you back for another positive experience.

10/10 Excellent

Alvaro

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Marketing analyst on 26 Dec 2023
Apreciado Sr. Alvaro, gracias por tomarse el tiempo de calificarnos.Estamos siempre para servirle.

10/10 Excellent

Christy

Liked: Amenities
Nice place to stay
Stayed 12 nights in Oct 2023
Response from Marketing analyst on 23 Oct 2023
Dear Ms. Christy, thank you for your positive comment. We're delighted to hear that you found our place a nice choice for your stay.

6/10 Okay

Cathleen

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We liked this place. just didn't get the rooms we asked for. some miscommunications. but Staff was really friendly and tried hard to help us.
Stayed 2 nights in Oct 2023
Response from Marketing analyst on 27 Nov 2023
Dear Ms. Cathleen, Thank you for your feedback. We're glad to hear that you liked the place, although there were some miscommunications regarding the rooms you requested. We appreciate your understanding, and it's great to know that the staff was really friendly and tried hard to help you. If there's anything specific we can do to improve your experience in the future, please let us know. We hope to have the opportunity to welcome you back for a smoother and more enjoyable stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Perfect Stay
Been here 3 times already and it's never a disappointment. Very Spacious! Right across the street from to Ovideo Mall and Grocery store. Less than a 5 minutes walk to fitness center and Starbucks. Clothes washer in the apartment. Hard to beat anywhere in El Poblado
Stayed 7 nights in Sep 2023
Response from Marketing analyst on 15 Sept 2023
Dear guest,We're delighted to have had you as our guest for the third time, and we're thrilled that you continue to enjoy your stays with us. It's great to know that you find our apartments spacious and appreciate the convenience of our location near Oviedo Mall, a grocery store, fitness center, and Starbucks. Having a clothes washer in the apartment is indeed a convenient feature. Thank you for your continued loyalty, and we look forward to welcoming you back again soon.

8/10 Good

Lilith

Liked: Cleanliness
I liked the cleanliness and the apartahotel concept of it. It’s an excellent option while traveling with infants or elderly. The location is wonderful. The people there, nice and helpful. However… the lack of airconditioning outside the bedroom was a big disappointment and the use of a fan was not enough for 2 other persons having to sleep in the livingroom. Having a tv only in the small bedroom for 2 was not practical since you can’t be all 4 in the bedroom. Also having to fix the sofabed for the night and breaking it up for the day is a bit of a hassle. If I have to travel back to Medellin l will not consider staying there anymore if these very important matters of comfort are not upgraded.
Stayed 9 nights in Jul 2023
Response from Marketing analyst on 23 Aug 2023
Dear Ms.Lilith,thank you very much for taking the time to share your comments. We are glad to know that you liked the location, the cleanliness and the attention of our staff. We want to tell you that we offer another type of apartment that has air conditioning in the social area and in the room, however, we are open to receive suggestions from our customers to improve day by day. We hope to have you again in our hotel so you can enjoy a better stay, you are always welcome!

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, room comfort
Good
Very nice area would definitely recommend
Stayed 2 nights in Jun 2023
Response from Mr. Kevin on 25 Jun 2023
Dear Mr. Kevin, Thank you for your feedback regarding your recent stay with us. We're thrilled to hear that you enjoyed our hotel's location and that you would recommend it.

10/10 Excellent

Valeska, Noord

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The only thing that bothered us was the traffic noise. Maybe the hotel should changed its windows.
Stayed 7 nights in May 2023
Response from Ms. Valeska on 6 Jun 2023
Dear Ms. Valeska,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your positive comments and are glad to hear that you enjoyed your overall experience.We apologize for any inconvenience caused by the traffic noise. We understand that a peaceful environment is essential for a comfortable stay, and we take your suggestion seriously.

8/10 Good

Ana

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2023
Response from Sra. Ana on 26 May 2023
Apreciada Sra.Ana, gracias por calificarnos, esperamos cumplir con todas sus expectativas en el futuro.

10/10 Excellent

Arlene

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent location
Stayed 3 nights in Apr 2023
Response from Ms.Arlene on 26 May 2023
Dear Ms.Arlene,Thank you for your wonderful review and positive rating! We're delighted to hear that you had a great experience during your stay with us.

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This property was great. Clean. And comfortable. Very good location.
Stayed 2 nights in Apr 2023
Response from Mr.Joseph on 26 May 2023
Dear Mr. Joseph,maintaining a clean and comfortable environment is a top priority for us, and we're thrilled that we met your expectations in this regard.

10/10 Excellent

silvana

Liked: Cleanliness, room comfort
Perfect place to stay!
I have been to Medellin 3 times, and from on, i would definitely stay there again. Spacious apartments, with everything in it for a comfortable stay, everything clean and new, i loved it.
Stayed 7 nights in Apr 2023
Response from Ms Silvana on 18 Apr 2023
Dear Ms.Silvana,Thank you very much for taking the time to provide us with your feedback and for rating your stay with us as perfect! We are thrilled to hear that we were able to exceed your expectations and provide you with an exceptional experience.

10/10 Excellent

Dominico

Travelled with family
Liked: Property conditions & facilities
It was excelent
Stayed 10 nights in Apr 2023
Response from Mr.Dominico on 17 Apr 2023
Dear Mr.Dominico,We are very happy to hear that you had an excellent stay at our hotel.

10/10 Excellent

desiree

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Mar 2023
Response from Sra.Desiree on 31 Mar 2023
Apreciada Sra.Desiree, nos alegra que haya disfrutado de su estadía.Gracias por elegirnos, vuelva pronto.

10/10 Excellent

Christy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Jan 2023
Response from Marketing analyst on 7 Nov 2023
Dear guest, We sincerely appreciate you taking the time to rate us. Your rating is very valuable to us.

8/10 Good

Alvaro

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very central location for what I had to do. Inexpensive, especially for two beds and two baths. Excellent office and front door staff. Even includes parking space. Would stay there again.
Stayed 2 nights in Jan 2023
Response from Mr.Alvaro on 7 Feb 2023
Dear Mr. Alvaro, we're glad you liked your stay at Alcazar and that you felt well taken care of, please come back soon.

6/10 Okay

Glen

Travelled with group
Liked: Staff & service, room comfort
It was okay.
My stay was great until one of the men at the front desk tried to get extra money from me, by saying I used some of the free drinks and candy in my room. Which I never touched any of it. Also he was unable to confirm if I had paid for my stay. And this was during check out, while I have a taxi waiting for me outside to get to the airport. I had to show him my receipt that I had paid for my hotel before I even arrived in the country. So this was the only pain in the butt I had.
Stayed 5 nights in Feb 2020
Response from E-Commerce on 28 Feb 2020
Dear Guest: Thank you for taking the time to give us your opinion. We apologize for the inconvenience that came with the minibar and we apologize if any of our employees is not assertive enough to explain that it has a cost. always welcome!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in a great location, it’s right next to Oviedo Mall and a short walking distance from Santa Fe Mall. The staff at the hotel are very friendly and overall I had a very pleasant experience staying at this hotel.
Stayed 8 nights in Feb 2020
Response from E-Commerce on 13 Feb 2020
Dear, We appreciate your kind comments, we are glad to hear that you had a pleasant stay with us. We look forward to your return soon!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent. Very kind and warm staff. Rooms need some upgrade.
Stayed 6 nights in Dec 2019
Response from Asistente comercial On-line on 13 Jan 2020
Thanks for staying with us. We appreciate your feedback! Your opinion is very valuable to us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
The people were nice. It was close to everything, nice area. It was amazing
Stayed 6 nights in Aug 2019
Response from Directora Comercial On Line on 21 Aug 2019
Thank you for your kind comments. We are glad to know that you had a pleasant stay with us. You are always welcome!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
7 stars
Everything was ok, the only problem I had was the a/c unit, only equip in the bedroom and the unit was loud. Living room area was hot, and I had to turn off the unit in the night to kept me sleep.
Stayed 2 nights in Aug 2019
Response from Directora Comercial On Line on 21 Aug 2019
Thank you for your kind comments. At this time, we are carrying out a program of renovation of air conditioning equipment that is being executed as far as the occupation allows.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Directora Comercial On Line on 17 Aug 2019
Agradecemos su excelente calificación, esperamos tenerle de regreso muy pronto! Siempre es bienvenido!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The workers are very friendly
My trip was great. The malls are very close by. The traffic is hectic, but otherwise it was good
Stayed 7 nights in Mar 2019
Response from Directora Comercial On Line on 13 Mar 2019
We appreciate your kind comments and feel happy to know about your pleasant stay with us. We hope you come back soon to Casa Passiflora Hotel Boutique - Jardín Antioquia.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Location is very good. Personnel is very friendly and property is well maintained and clean. Breakfast is simple but ok. Cold / warm water system should be improved sudden temperature changes when showering are not uncommon.
Stayed 8 nights in Jan 2019
Response from Olga Lucia on 5 Feb 2019
appreciated guest, we appreciate your time to let us know your opinion about the hotel, we apologize for the inconvenience caused, we will review your suggestion and we will do everything possible to change what is within our reach.

8/10 Good

Rosemary, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great, excellent, safe and quiet. Staff were very helpful and friendly. Some of the amenities need some updating, the hot water very inconsistent and the stove needs new knobs so you can tell if it’s actually been turned off. Little things that need attention but they did not over shadow our stay. Definately recommend it.
Stayed 5 nights in Oct 2018
Response from Olga Lucia on 25 Oct 2018
Dear guest, we appreciate your time in letting us know these details that we will surely correct. We are glad to know that you felt at ease in the hotel and we hope you will return soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value in Poblado !
Great location in Mde. Great value. Apartment with 1.5 bath and kitchen. Bed could be softer.
Stayed 2 nights in Jul 2018
Response from Olga Lucia on 1 Aug 2018
Appreciated guest thank you for your time in letting us know your opinion, we are glad to know that we meet your expectations, we will check the beds to improve this topic.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
This hotel has a great location but breakfast could be improved
Stayed 5 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment - hotel
Nice room with view of city and mountains. Breakfast buffet was small but offered us enough variety. Had to call for towels most days. Reception was friendly and helpful. Good location for lots of things - all within walking distance.
Stayed 5 nights in Mar 2018

10/10 Excellent

Bighowie, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My third stay here
This was my third stay here. I was happy overall and would stay here again. Close to shopping and other activities.
Stayed 10 nights in Dec 2017
Response from Recepción on 6 Jan 2018
Appreciated guest, thanks for your feedback. We wait for him back.

10/10 Excellent

Roberto, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel near to the shopping
I like this hotel because is near dd restaurants, shopping mall, and the metro. The staff are vey nice.
Stayed 4 nights in Aug 2017
Response from Appreciated guest. on 28 Aug 2017
Appreciated guest, we love that you have felt at ease in the hotel. We hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and friendly service at a superbly ocated hot
We recommend this hotel highly - lovely staff, good rooms, really good breakfast, service excellent for a mid-range hotel, when we had a problem is was resolved quickly. Location is fabulous - right next to the top quality Oviedo shopping complex.

10/10 Excellent

JENNY

Stayed 1 night in Jan 2024
Response from Analista de Marketing on 18 Jan 2024
Apreciada Sra. Jenny, nos alegra saber que cumplimos con sus expectativas.

10/10 Excellent

Luis Eduardo Mizu da

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Localização ótima, mercado e shopping center na frente, apartamento grande com máquina de lavar roupas, fogao, geladeira, 2 banheiros com chuveiro. À administração da rede fica no térreo do prédio. Café da manhã razoável. Recomendo.
Stayed 4 nights in Jan 2024
Response from Marketing analyst on 18 Jan 2024
Dear guest, we appreciate your detailed feedback and are delighted that you had a positive experience with us. Your enjoyment of the excellent location, nearby market and shopping center, as well as the amenities of the spacious apartment, is noted. We look forward to welcoming you again in the future.

10/10 Excellent

Gladys

Stayed 7 nights in Dec 2023
Response from Analista de Marketing on 28 Dec 2023
Apreciada Sra. Gladys, nos alegra saber que su estancia cumplió con sus expectativas. Vuelva pronto

8/10 Good

Fabián

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Buena ubicación. Servicio gentil
Stayed 3 nights in Dec 2023
Response from Analista de Marketing on 26 Dec 2023
Apreciado Sr. Fabian, agradecemos su comentario. Nos complace saber que apreció nuestra ubicación y el servicio gentil. Valoramos su elección y esperamos darle la bienvenida nuevamente en el futuro.

10/10 Excellent

Mario

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Analista de Marketing on 26 Dec 2023
Apreciado Sr. Mario, gracias por tomarse el tiempo de calificarnos. Estamos para servirle siempre.

8/10 Good

jorge

Stayed 3 nights in Nov 2023
Response from Analista de Marketing on 27 Nov 2023
Apreciado Sr. Jorge, nos alegra saber que su estancia en el hotel fue agradable, siempre es bienvenido.

10/10 Excellent

Andrés Mauricio

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Analista de Marketing on 11 Sept 2023
Apreciado Sr. Andrés, gracias por elegirnos. Vuelva pronto.

8/10 Good

claudia m

Liked: Cleanliness, room comfort
Lo recomiendo
Cerca de todo , los señores de la recepción muy amables ; el apartamento muy limpio y muy cómodo
Stayed 4 nights in Aug 2023
Response from Analista de Marketing on 5 Sept 2023
Apreciada Sra. Claudia, ¡Nos alegra saber que disfrutaste de tu estancia! Estamos encantados de que nuestra ubicación cerca de todo te haya sido conveniente y que hayas experimentado un servicio amable por parte de nuestro personal de recepción. Además, es genial saber que encontraste el apartamento limpio y cómodo. Esperamos verte nuevamente en el futuro. ¡Gracias por tu visita!

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, amenities
There are no outside areas where you can sit.
Stayed 9 nights in Aug 2023
Response from Marketing analyst on 5 Sept 2023
Dear Ms. Judith, thank you for your feedback. We appreciate your input, and we'll consider this as we work on improving our amenities. If you have any other suggestions or requests during your stay, please don't hesitate to let us know, and we'll do our best to accommodate your needs.

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 5 nights in Feb 2023
Response from Ms.Teresa on 27 Feb 2023
Dear Ms.Teresa,we're glad you liked your stay at Alcázar.Come back soon.

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, room comfort
la lavadora dice secadora pero no seca la ropa
Stayed 2 nights in Jan 2023
Response from Sra.Claudia on 21 Jan 2023
Apreciada Sra. Claudia, nos alegra que haya disfrutado de su estadía con nosotros y le agradecemos por tomarse el tiempo de calificarnos. Lamentamos lo sucedido con la lavadora, buscaremos una pronta solución.