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"It was very very embarrassing and hurtful I booked a room off of expedia.com and I had no clue about no incidental fee for $100 cash and the room was only 42 bucks so when I get there to check in and that's all the money me and my girlfriend have cuz we're basically struggling right now and homeless sleeping in our car so when we do get enough money we get a hotel sometimes to shower and eat and all that good stuff and I go inside the front desk lady site I need your car for instance it's going to be $100 they're going to charge it and then when you check out we're going to give it back so I look at her and I'm like I don't I didn't know anything about $900 and she says what you need it so I go out to the car tell my girl my girlfriend to go in there and talk to her and my girlfriend told her we're homeless we took all the money to get this room tonight and if we don't get this room we're going to sleep outside and our car in your parking lot which guess what happened we called everybody the general manager would call Expedia we tried to negotiate with the front desk lady and beg her to let us stay in there cuz it was cold and I guess what happened she told us there's nothing she could do and she made us sleep in our car in their parking lot where we just paid for a room at so yeah customer service nowadays and it was incidentals that's what stopped us when you give it back to us anyway you couldn't just like clear it you couldn't she couldn't just clear it for one night to b"

"The hotel is dirty. The floors were sticky and gross. The tub had bugs in it. "

"The hotel was okay, but I booked a room with 2 queen beds and a sofa bed, because we were 5, me, my husband and 3 kids (17,13 & 9). We got there and they said they were full (even though I made the reservation for the room I needed), so they gave me a room with 2 full size beds. One of my kids had to sleep on the floor, because they said it was nothing they could do. The 2 nights we booked, my son had to sleep on the floor. They said the best they could do was to give me some bed sheets to put on the floor for him to sleep on."

"Stayed here for one night as a pit stop. We drove 10 hours and my poor son was not feeling well with a bad cough and cold. We got there around 9 pm and no parking lot lights were on so it was dark and hard to see. I went inside to check in and the man at the desk was scrolling his phone and didn’t notice me standing there for at least 3 mins before I asked if he was going to check me in. I reserved a room with 2 beds… he didn’t say anything and gave me my room keys. We go in to find one king bed . I told him what I requested and he said sorry all sold out that’s all I have but the couch pulls out to a bed. The couch pull out is nothing but a thin mattress full of metal , no extra sheets or blankets provided for it so I had to go get that.. awful experience and I wouldn’t recommend this hotel or stay here myself again. You should get what you paid for and reserved. Bathroom felt dirty too… "

"Rooms were really old but the staff was very kind."

"My room wasn't cleaned the first 5 days of my stay even though I asked Lizzie to have it cleaned once. Upon my room finally being cleaned, on the the 6th day of my 7 day stay, things went missing from my room and I had to file a police report for over 2 dozen missing credit cards. I advised the front desk of my missing items, they advised me that management is not in until 9am, it is now 1230pm and no one has reached out from the property. This was by far the worst stay I have had anywhere even before my property went missing. "

"Front desk was so friendly upon check in, the room was clean and the AC was so cold! We enjoyed the arcade as we roamed the hallways and the pool was perfect. My only complaint was the smell in the elevator…off-putting at 6 in the morning. "

"The room was not clean, did not smell great, and the furniture was pretty beat up. Pictures on walls were askew, not all the lights worked, fan in the bathroom never stopped running, and the TV cut out intermittently. Room keys took many tries for entry. On the plus side, check in was easy and the staff was pleasent. Breakfast looked adequate but we did not partake."

"The furniture in the room definitely showed wear, the bathtub plug did not work and at least one outlet did not work. The staff were very welcoming and friendly!"