McKinley Hotels, Kelowna

"The hotel was beautiful. However there were some issues. Firstly, we stayed for 3 nights and on the second full day at 2pm our room still had not been cleaned. Garbage was overflowing, so we called the front desk and they said they we were on the list to be cleaned that day. Does housekeeping not come daily anymore at hotels? They came when we left and emptied the garbages, gave us new towels but only made 1 of the 3 beds. We were gone hours so it’s not like the didn’t have time to make the other two beds. On our last night we went to the pool and hot tub with our kids. When we got out all of our skin was itching and dry. My bathing suit was ruined from off balance chemicals. It bleached my black bathing suit to brown. We talked to the front desk and they had maintenance check the chemicals. We were told they were higher and they would give us 10% off our stay. However later after we checked out I received an email from the hotel saying the chemicals were within safe limits. Considering it ruined my bathing suit and all of our skin and hair feels dried out, this cannot be true. "

"breakfast is ok"

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"Absolutely loved this room — everything was perfect. I’d definitely stay here again!"

"The rooms and beds where great bathroom need updating taps hard to turn on and off and sink and toilet are way too low for average size adult "

"Neat and friendly staff"

"All good."

"I’ve stayed here a couple times. The bed is very comfy. That is why I have chosen this place but the this time I stayed here I was not impressed. This hotel was in the countryside. The parking lot was only a quarter full, and because I booked through Expedia, they charged me $10 to park my car which is outrageous. The room was very clean, tidy and modern, but the carpet stunk like dirty socks, it needed to be cleaned. Otherwise, the breakfast was superberb. "

"Amazing service. Great location and wonderful amenities. The hotel i ooo s showing its age but i i s clean and has a lot of character. All in all it was a wonderful stay. "