Desk, free cots/infant beds, free rollaway beds, free WiFi
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Reviews of Relax Inn & Suites

2.5 out of 5
Relax Inn & Suites
4200 Lake Land Blvd., Mattoon, IL

Reviews

4.4
Rating 10 - Excellent. 0 out of 7 reviews" "
Rating 8 - Good. 1 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 3 out of 7 reviews" "
Rating 2 - Terrible. 2 out of 7 reviews" "

4.4/10

Cleanliness

7.2/10

Staff & service

3.0/10

Amenities

3.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

4/10 Poor

Robin, Belleville

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
$140 per night for a motel6….really. It’s 2 am and someone was outside my door talking as if they may come in. Nice desk employee but needed a card for incidentals… no land line, people live here full time. Reminds me of the 1980s but doesn’t feel as safe
Stayed 1 night in May 2024

4/10 Poor

Patrick F.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room reeked of of cigarette smoke, the ratty carpet was very dirty, but the shower was great, Inez, the office manager, was very sweet & helpful, but the facility was not worth an $80 fee.
Stayed 1 night in Apr 2024
Response from Minnie D on 15 Apr 2024
Sir, you have the wrong motel. I have worked here since 2014 and we have always had laminate floors. This establishment is also non smoking. We were overbooked, so you might of originally had a reservation with us but was sent elsewhere. Our office manager is Minnie.

6/10 Okay

Megan

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The room temperature did not keep up with the unit inside the room. The seal on the door was not complete. We also only got a single bar of soap in the shower.
Stayed 1 night in Apr 2024

8/10 Good

Lavonia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and comfy the lady at the front desk and her husband were so helpful in every way I would recommend this property McDonald's is like a 3 minute walk which is convenient if you get hungry
Stayed 1 night in Mar 2024
Response from Brooke on 15 Apr 2024
Thank you for your positive feedback, we really strive hard for it. We enjoy making our guest happy and plan to continue! We look forward to your next visit.

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Rosa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023