Matterhorn Village Hotels, Vail

"The room was clean and done well. Bathroom was exceptional, with plenty of towels and all soaps and conditioners were of good quality. Staff was friendly, courteous, and went the extra mile to make the stay comfortable. Breakfast was very good and plenty of variety and lots of fresh fruit. Air conditioning worked well and the ambiance of the hotel made my stay very satisfying and enjoyable. Highly recommend it. "

"Clean room, nice and quiet. "

"Staff and The Lodge were excellent. Due to being off season, breakfast wasn't offered and many of the eateries in the Village were closed."

"We were there during the off-season in the hotel was still lovely. The staff was friendly and attentive, and the property pristine."

"Great location and beautiful views!!"

"0/5 Stars - Absolutely Appalling Experience - AVOID AT ALL COSTS 0 DO NOT STAY HERE! I am compelled to share this horrific experience to warn other travelers. My two friends and I stayed at The Hythe a "luxury hotel" and had our trip completely ruined by what can only be described as theft by hotel staff and gross negligence by management. What Happened: A housekeeper stole our room key from inside our room and returned the following day to steal a $13,000 Rolex watch. After 48 hours of police investigation and turning our room upside down, authorities determined through key card logs that it was indeed the housekeeper who accessed our room. Hotel's Response - Completely Unacceptable Management assured us their insurance would cover the theft since it was their employee's fault Two months later, we're still in the dark with no resolution They DENIED our request for a refund despite ruining our entire trip The general manager never responded to emails and was conveniently "not on-site" We spent our last two days dealing with police instead of enjoying our vacation Staff members were on J1 visas with flights scheduled just 2 days after the incident No follow-up communication despite promises Complete lack of guest protection protocols This hotel has shown they cannot protect their guests' belongings and will abandon you when their own staff commits crimes. The financial loss is devastating, but the stress and ruined vacation are equally unforgivable. DO NOT STAY HERE!!!!"

"The staff at the front desk was a step in so she was unfamiliar with the hotel and did not offer us much help with anything our first night. The next night, a guy staff member came knocking on our door and he asked my husband what he did for work, and if he worked at the hotel, and other weird personal questions and then said he had the wrong room. Besides the staff, the shades in our room were completely broke with the cord to them frayed and hanging down since they were electric, so it remained dark the whole time in our room. The shower water never got warm even after running it for 10 minutes, it was always freezing cold no matter what time of day we tried to use it. The last thing was the cleanliness, we could visibly see dirt all over the ground when we first arrived and many things were not wiped down. We did enjoy how close the hotel was to lots of dining places and grocery stores, but we will not be staying here ever again."

"The walking path was beautiful!"

"Great location great staff food was good room was clean will definitely return"