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"Clean and spacious room. Staff were helpful and welcoming. Breakfast was great but there were a lot of guests for such a big hotel and so a bit crowded during breakfast. Hot spring baths were a bit crowded too. Close to attractions, for instance, Karatsu castle is highly recommended, and lot of dinning options. A lot of shopping options too but they are sparse and easier to access with your own car. Parking was alright but a bit crowded as well."

"Clean and spacious room. Staff were helpful and welcoming. Parking was free and good enough. Need to contact staff when the main parking lot was full though. Buffer dinner and breakfast were excellent. But during golden week, there were a lot of guests and a bit crowded. The attractions were excellent but sparse and so the area was better to visit with your own car. During golden week, dinner and breakfast were not optional and that costed more than other period."

"Room 5th floor center of building. WiFi was 2 to 7 Mbps Wi-Fi download speed and 1 Mbps upload. Hotel front desk informed. Staff could not resolve issue. I tried 2 eSims (Docomo/KDDI) but building walls prevented use. Bed comfortable, refrigerator would not cool bottle so I would get ice from 2nd floor. 4 night stay and I was informed at check in no cleaning for 4 days…unless I requested. Hotel dated . There are other hotel options and I will choose differently next time in Sasebo"

"Clean room with nice view."

"We just stayed 1 night on our way to Imari. Hotel is little bit outdated but well maintained. No onsen tho. Breakfast is buffet style with a quiet nice variety of food. Hotel is locates downtown with different food options."

"Breakfast was fantastic, and the staff even better. Always enjoy my stay, and only wish that it was longer. See you again soon.."

"Close to both the train and bus stations. Staff very kind, courteous and helpful. Very clean hotel and room."

"Very good location "

"Stayed here for 2 nights in Feb 2026. We booked an accessible twin room but it was definitely not considered accessible by ADA standards. Hotel is quite dated and run down. Staff (Willey) at the reception on check in was not very personable/customer service oriented. I'm not sure if it was a language barrier as the staff barely know any English. He was also very timid and spoke so softly I could barely hear him. Also, be warned that there is a mandatory "onsen" fee of ¥150 per person, per night. This must be paid regardless of if you use the onsen. I found this rather to be a cash grab since it should only be charged to guests who actually use the onsen. We ended up with a gigantic room by Japanese standards. There were only two single size beds (twin) but a huge tatami area with 2 futons that you could set up which is perfect for toddlers/kids area. The bathroom was very small though. I feel like they should have given the bathroom a bit more space and the room less space to balance it out. Our bathroom was so old that there was not dedicated faucet for the bathtub/shower. The water for bathing/showering is run from the sink so you have to switch a lever to get the water to go from the sink to the tub. It was also leaky. The room was relatively clean but I think the age of the hotel really shows. Interesting thing is there is a goat on the property just outside the main entrance. You can feed it in the morning. "