Comfort Room | Private kitchen
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Reviews of The Knolls

2 out of 5
The Knolls
16 Needy Rd, Martinsburg, WV

Reviews

10

Exceptional

Rating 10 - Excellent. 35 out of 37 reviews" "
Rating 8 - Good. 2 out of 37 reviews" "
Rating 6 - Okay. 0 out of 37 reviews" "
Rating 4 - Poor. 0 out of 37 reviews" "
Rating 2 - Terrible. 0 out of 37 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Debbie on 27 May 2024
We are glad you enjoyed your time with us!!

10/10 Excellent

Bertha

Travelled with family
Wonderful little motel! Would definitely stay again.
Stayed 2 nights in May 2024
Response from Debbie on 15 May 2024
We are so glad you enjoyed your stay. We look forward to you coming back and being our guest again!

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Talia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute and quaint
Stayed 2 nights in Apr 2024
Response from Debbie on 1 May 2024
We are so happy you enjoyed your stay! Please come back and see us again

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place made you feel like Home, very clean and comfortable. The only thing that would make it better is if the bathroom was a little bigger, shower stall is on the smaller side, but other than that, it was perfect
Stayed 2 nights in Apr 2024
Response from Debbie on 29 Apr 2024
Thank you for the wonderful compliment!! We look forward to seeing you again!!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent condition; newly remodeled decor and furnishings are pleasing and comfortable. Essential items for a comfortable stay are provided, including efficiency kitchen with coffeemaker, pods and creamer, toaster, microwave, good size refrigerator. Convenient to work location. As it is situated on a knoll, care must be taken when exiting onto roadway. Hostess is very nice, responsive and helpful. We will definitely stay again and again.
Stayed 3 nights in Apr 2024
Response from Debbie on 11 Apr 2024
We are so happy you enjoyed your stay with us. We look forward to hosting you again.

10/10 Excellent

Latesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price, Privacy, Professionalism
What you see is exactly what you get. I was traveling for a funeral. I didn't have to worry about elevator noise, children running above my head, trying to find parking. The Host stayed on the phone to make i can get into my room, she had someone there at 6am to plow the parking lot, she made herself available for me. The price, privacy, and the professionalism is so worth the price. I will only stay at the Knolls no other place has giving me a piece of mind. Thank you
Stayed 2 nights in Feb 2024
Response from Debbie on 19 Feb 2024
Thank you for staying with us! You were such a pleasure to host & we can’t wait for you to come back!!

10/10 Excellent

Mabel

Liked: Cleanliness, staff & service, property conditions & facilities
This was more homey than any fancy hotel room. I would highly recommend.
Stayed 2 nights in Feb 2024
Response from Debbie on 19 Feb 2024
We are so glad you enjoyed your stay! We look forward to hosting you again!!!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect 10
Our stay at The Knoll was amazing!!! A perfect 10!! Thank you for your hospitality!! Room was clean, organized and had everything we needed on top of being decorated really cute!! Recommendation for Ladderhouse Bar and Grill was excellent, friendly, accommodating, and the food was really good. Harper Ferry is a must do for anyone who visits!
Our Room
Crab cake @ Ladderhouse
Jefferson Rock
Harper Ferry Train Bridge and walkway
Stayed 2 nights in Feb 2024
Response from Debbie on 19 Feb 2024
We are so glad you enjoyed your stay! Thank you for choosing us. We look forward to you coming back again!!

10/10 Excellent

Travis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quaint and relaxing. Plenty of amenities for the reasonable price. My only complaints would be the small shower. The other being too many throw pillows. Granted I am a big burly guy, others may fair well with either. Overall I enjoyed my stay and will stay there again and recommend to anyone
Stayed 2 nights in Jan 2024
Response from Debbie on 6 Feb 2024
Thank you for your kind words. You were such a delight to host and look forward to you coming back to stay with us!

10/10 Excellent

WHITNEY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another excellent stay at The Knolls. Such a way better option than hotel and Debbie really makes sure you have anything and everything you would need when being away from home. I travel for work and this place feels like a home away from home. Thanks again Debbie!
Stayed 2 nights in Jan 2024
Response from Debbie on 13 Jan 2024
It was a pleasure to have you with us again! Thank you for the kind words. We try to make our guests feel as comfortable as possible. We hope to see you again soon!

10/10 Excellent

WHITNEY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Knolls is a home away from home feel. Everything you need is available already. The room is very cute and chic, the bed is extremely comfortable, and quiet. Would definitely recommend.
Stayed 6 nights in Nov 2023
Response from Debbie on 6 Dec 2023
Thank you so much for your kind words!! We hope you will come back and stay with us again.

10/10 Excellent

Cole

Stayed 2 nights in Nov 2023
Response from Debbie on 13 Nov 2023
Thank you for the great review!! We hope you will come back and be our guest again!

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a GEM!! The decor is beautiful and the room has everything you need. So many personal touches and Debbie was very quick to reply with any questions. Will most definitely be staying again.
Stayed 3 nights in Oct 2023
Response from Debbie on 2 Nov 2023
Thank you so much for your kind words. We hope to have you visit us again!

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a sweet gem. Super comfortable, great location for what we were doing, for our length of stay (2 nites), and at a good price point. Our room was beautifully decorated and had everything we might need and more. The room was on the small side but the comfort and all the little extras more than made up for it. I would stay here again in a heartbeat!
Stayed 2 nights in Oct 2023
Response from Debbie on 24 Oct 2023
Thank you for your kind words. We are so glad you enjoyed your stay. We hope to see you again.

10/10 Excellent

Kayce M Brown

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back!
Really great place to stay, close to all the places but in a quiet spot, comfortable and cozy like home, extra details like snacks and toiletries were great. Size is about the same as a standard hotel room but I felt it was better because of the extras and comfort level- felt like home. Will stay again next year!
Stayed 3 nights in Sep 2023
Response from Debbie on 2 Nov 2023
Thank you for staying with us! We are so happy you enjoyed your stay. We are looking forward to seeing you again!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was wonderful. It was decorated beautifully and it had everything anyone would need for a trip. Debbie responded to any issues promptly and checked in while I was there. I would definitely stay here again and will recommend to anyone going to the area.
Stayed 2 nights in Sep 2023
Response from Debbie on 17 Oct 2023
Thank you for your kind words!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay at The Knolls and it won’t be my last. It is now my go to place to stay whenever I am in the Martinsburg or surrounding area. Debbie has thought of everything to make the visit comfortable. I wouldn’t change a thing!
Stayed 2 nights in Sep 2023
Response from Debbie on 25 Sept 2023
Thank you for your kind words. It was a pleasure to host you & hope you will be back to stay again

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute! Would stay again! Smelled amazing and the extra little touches were very welcome.
Stayed 2 nights in Sep 2023
Response from Debbie on 2 Nov 2023
Thank you! We are so happy you enjoyed your stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection!
Property was perfect! Everything was clean, room was small but VERY comfortable. Check-in and checkout were painless. Host was responsive. Can't recommend enough!
Stayed 4 nights in Aug 2023
Response from Debb on 30 Aug 2023
Thank you for your kind words!! We hope you will come back & stay with us again!

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Debbie on 25 Aug 2023
Thank you so much for the great review. We appreciate your business!!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room
My husband and I spent 2 days in Martinsburg & Harper’s Ferry… the very reasonable price caught my attention but the great reviews and picture of the room made my decision…The owner Debbie was very nice to talk to and gave nice local recommendations…the room was very clean and nicely decorated…great attention to detail… the room even came with some waters and snacks and also some toiletries…she even left us a bottle of wine and a box chocolates for our anniversary!! I would highly recommend!
Stayed 2 nights in Aug 2023
Response from Debbie on 7 Aug 2023
So glad you enjoyed your stay! Hope that you come and be our guest again. It was wonderful to host you.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Best value for the price in the area. A surprising reinvention of the roadside motel. Clean and well appointed with attention to details that make the visit comfortable. Debbie was very helpful, easy to work with and only a phone call away. Definitely my first choice for a place to stay when I am back that way!
Stayed 3 nights in Jul 2023
Response from Debbie on 25 Jul 2023
Thank you so much for your kind words. We look forward to having you as our guest again

10/10 Excellent

Julia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No need to read any other review or keep scrolling, book your stay! I had a perfect experience. The Knolls had everything you could think you would need. They checked in to ensure the stay was going well, the room was very neat and clean with high quality. Parking is directly in front of room and easily accessible. Bed and pillows were perfect, and the overall design was very well thought out with stylish decor. Complimentary hygiene products and snacks/water/coffee, etc provided. Check in and out is essentially as easy as walking through the door. Highly recommend!
Response from Debbie on 13 Jul 2023
Thank you so much! We are so glad you enjoyed your stay. We hope you will come back & be our guest again!!

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I cannot say enough about the Knolls!! A cozy, immaculately decorated little efficiency. Perfectly located near the area historic sites. We appreciated the recommendations in the binder. Thanks!!
Stayed 2 nights in Jun 2023
Response from Debbie on 2 Jul 2023
Thank you so much for choosing us! We hope to see you again

10/10 Excellent

Claudine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little find! Looks exactly like the photos
It's a converted/renovated motel that is cozy and VERY well done. The host was kind and attentive and when there was an issue with the wifi it was promptly fixed and we were notified of the status of the fix. The room was very clean and had water in the fridge and snack available. It's set up more like an AIR B&B with digital locks and everything that you need in the kitchenette available. Definitely worth the price! Would stay again if in the area. Close to many things including VA & MD (less than 30 min drive)
Stayed 2 nights in Jun 2023
Response from Debbie on 1 Jul 2023
Thank you so much for choosing us for your accommodations!.

10/10 Excellent

Mollie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a cute and comfortable room. Excellent service. Would absolutely stay again!!
Stayed 1 night in May 2023
Response from Debbie on 18 May 2023
Thank you! You both were such wonderful guests! We cant wait to have you back!

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect get away!
Response from Debbie on 21 May 2023
Thank you so much!!!

10/10 Excellent

dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Response from Debbie on 8 May 2023
Thank you! We hope you will stay with us again