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Reviews of Holiday Inn Martinsburg, an IHG Hotel

3 out of 5
Holiday Inn Martinsburg, an IHG Hotel
301 Foxcroft Avenue, Martinsburg, WV

Reviews

9.0

Wonderful

Rating 10 - Excellent. 357 out of 583 reviews" "
Rating 8 - Good. 159 out of 583 reviews" "
Rating 6 - Okay. 34 out of 583 reviews" "
Rating 4 - Poor. 20 out of 583 reviews" "
Rating 2 - Terrible. 13 out of 583 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jason B on 28 May 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Brett

Liked: Cleanliness, amenities
Excellent
Stayed 4 nights in May 2024
Response from Jason B on 23 May 2024
We appreciate you choosing to stay with us and look forward to seeing you again.

8/10 Good

Shirley

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Jason B on 16 May 2024
Thank you for staying with us.

10/10 Excellent

Ruan

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Stayed 4 nights in May 2024
Response from Jason B on 13 May 2024
Thank you!

8/10 Good

Lisa

Stayed 1 night in May 2024
Response from Jason B on 28 May 2024
It was a pleasure having you visit us. We hope you can return soon.

10/10 Excellent

donna l

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms. Friendly staff!
Stayed 1 night in Apr 2024
Response from Jason B on 1 May 2024
Thank you for saying so! We enjoyed your visit and can't wait to see you again.

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities
Great room super comfy bed
Stayed 1 night in Apr 2024
Response from Jason B on 25 Apr 2024
Glad to hear that you had fun.

10/10 Excellent

Brad

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
will be staying there again. probably get the breakfast next time. smelled good.
Stayed 1 night in Apr 2024
Response from Jason B on 22 Apr 2024
It is very tasty. We hope you can try it on your next visit.

10/10 Excellent

Samantha

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, well-kept hotel with good amenities in the rooms, soft bedding, and easy access to the highway. There was a lot of highway noise due to proximity and the breakfast although hot was rather disappointing. Staff was friendly and my dog was welcome—we appreciated the poop bags provided outside the back door. Solid for a night's sleep on a road trip.
Stayed 1 night in Apr 2024
Response from Jason B on 19 Apr 2024
Thank you choosing to stay with us. We do appreciate your feedback.

10/10 Excellent

Danielle

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and nice. The stay was quiet an relaxing. Alot of places in walking distance. Even went out of there was to keep me in the same room for the 2 nights i was there. It was definitely one of the best an clean places ive stayed at in the area. Will definitely be going there again
Stayed 1 night in Mar 2024
Response from Jason B on 31 Mar 2024
I am happy to hear that you enjoyed your stay with us.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how easy it was to check in an been a quiet time so far.
Stayed 1 night in Mar 2024
Response from Jason B on 27 Mar 2024
I am glad that you enjoyed your stay with us.

8/10 Good

Anthony

Travelled with pets
Liked: Staff & service
Good not great. Have a dog and that’s why i choose. A bit tired but the fact i can bring my dog will bring me back
Stayed 1 night in Mar 2024
Response from Jason B on 26 Mar 2024
We're always happy to see our four-legged friends.

6/10 Okay

Cynthia

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Waited at front desk for almost 5 minutes to check in, finally stepped to end of counter to see if anyone in office. Young woman was on her phone and had no idea I was there all that time
Stayed 1 night in Mar 2024
Response from Jason B on 11 Mar 2024
I do apologize for the inconvenience. Our staff do take breaks on occasion but a sign should have been placed letting you know.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Kind staff very helpful.
Stayed 1 night in Feb 2024
Response from Jason B on 27 Feb 2024
Thank you so much for staying with us.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jason B on 26 Feb 2024
Thank you for staying with us.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jason B on 20 Feb 2024
Thank you for staying with us and leaving such a nice review.

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great place
Stayed 1 night in Feb 2024
Response from Jason B on 19 Feb 2024
It was great having you!

8/10 Good

JERMAINE

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay.
Stayed 2 nights in Feb 2024
Response from Jason B on 19 Feb 2024
Thank you for staying with us!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities
Was very shocked to find out the hotel restaurant was amazing!
Stayed 5 nights in Feb 2024
Response from Jason B on 13 Feb 2024
I'm glad to hear you say that! We hope to feed you again sometime.

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Jason B on 13 Feb 2024
Thank you for staying with us.

8/10 Good

Jessica

Stayed 1 night in Jan 2024
Response from Jason B on 13 Feb 2024
Thank you for staying with us.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and comfortable hotel
Excellent hotel and location very near the exit on I-81 with easy access to gas stations and restaurants. The Mexican restaurant was excellent. Check-in agent (Morgan) was very friendly and helpful. Rooms were very comfortable. Great stop for a car trip.
Stayed 1 night in Jan 2024
Response from Jason B on 15 Jan 2024
Thank you so much for your kind review. I will pass this sentiment along to Morgan.

10/10 Excellent

Richard

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Jason B on 9 Jan 2024
Thank you for staying with us.

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly. The location was close to our family
Stayed 2 nights in Dec 2023
Response from Jason B on 9 Jan 2024
I am happy to hear this. Please come back and visit us again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jason B on 2 Jan 2024
We look forward to seeing you again.

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jason B on 2 Jan 2024
It was a pleasure hosting your stay.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay
Stayed 2 nights in Dec 2023
Response from Jason B on 2 Jan 2024
Thank you for staying with us.

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jason B on 26 Dec 2023
Thank you for staying with us.

2/10 Terrible

Gerald

Disliked: Staff & service, property conditions & facilities
Room was freezing. They had no portable heaters We arrived at 130 am and I called the desk at 320 after giving enough time to see if heat would kick on. Only blowing cold air. Nice place but no help with heat in the middle of the night. We were leaving at 7 am so it didn’t make much sense to pack up and move in the middle of the night.
Stayed 1 night in Dec 2023
Response from Jason B on 24 Dec 2023
Thank you for letting us know. When we entered the room this morning, it was 72 degrees, but we are having maintenance check the unit.

8/10 Good

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jason B on 24 Dec 2023
Thank you for staying with us.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jason B on 6 Dec 2023
Thank you for staying with us, please come visit again soon!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jason B on 6 Dec 2023
Thank you for staying with us, please come visit again soon!

10/10 Excellent

Lorie

Stayed 1 night in Dec 2023
Response from Jason B on 6 Dec 2023
Thank you for staying with us, please come visit again soon!

10/10 Excellent

Karen L

Stayed 4 nights in Nov 2023
Response from Jason B on 24 Dec 2023
It was a pleasure having you with us.

10/10 Excellent

Donna

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel to stay with family and it was easy to have our dogs there too!!
Stayed 2 nights in Nov 2023
Response from Jason B on 6 Dec 2023
We do love our furry little friends!

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Host at check in was very sweet and helpful
Stayed 1 night in Nov 2023
Response from Jason B on 6 Dec 2023
Thank you for noticing!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access right off of 81
Stayed 1 night in Nov 2023
Response from Jason B on 6 Dec 2023
And a nice clean, comfortable stay!

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Nov 2023
Response from Jason B on 6 Dec 2023
Thank you for staying with us, please come visit again soon!

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a good area for access to conferences, dining, and shopping. It is in need of refurbishing; however, we found our room to be clean and neat. One of the best things about the room was the accessible bath. There are multiple hand holds in the tub/shower, making it safer and easier for me to shower. Staff was friendly and professional, especially in the hotel's restaurant where we enjoyed an excellent breakfast.
Stayed 2 nights in Nov 2023
Response from Jason B on 6 Dec 2023
Great to hear. I will pass this along to our servers!

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limited menu
Room was nice, but like all hotels, the furniture was uncomfortable. Heatherfields restaurant used to be good back in the day when they served prime rib, but now it's the same limited generic menu for all Holiday Inns. Disappointing.
Stayed 1 night in Nov 2023
Response from Jason B on 6 Dec 2023
I am sorry to hear that you didn't enjoy your visit to our restaurant.

10/10 Excellent

Willie

Stayed 1 night in Oct 2023
Response from Jason B on 6 Dec 2023
Thank you for staying with us, please come visit again soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jason B on 6 Dec 2023
Thank you for staying with us, please come visit again soon!

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, room was very nice. Restaurant options were very limited but staff was very nice.
Stayed 1 night in Oct 2023
Response from Jason B on 6 Dec 2023
Thank you so much for saying so!

8/10 Good

Masyood

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Near interstate but it has lot of traffic sound because of poor insulation. For sure it was not worth of money one pays and will have hard time time to recommend to friend This need triple panel glass window and proper window insulation
Stayed 1 night in Sep 2023

8/10 Good

Tara

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Clean convenient place to stay for the night Bathroom a little in disrepair Breakfast was additional fee
Stayed 1 night in Sep 2023

10/10 Excellent

Melodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, friendly
Made reservations via app and the check-in was fast and friendly. After driving all day, we were glad to have the in-house bar and restaurant. Welcoming bar area where we met some very nice folks, incl the Fri nite singer-songwriter. Our waitress was great (!!) & our dinner was good considering it was so late in the evening. Room was clean and comfortable. Dog-friendly! :-) We would stay here again on another north-south trip.
Stayed 1 night in Sep 2023

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Ellen

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Aug 2023

10/10 Excellent

Loretta

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, restaurant in site
Stayed 1 night in Jul 2023