Bar (on property)

Reviews of ibis Marseille Provence AĆ©roport

3 out of 5
ibis Marseille Provence AĆ©roport
CS 40016, Vitrolles, Bouches-du-Rhone

Reviews

8.0

Very good

Rating 10 - Excellent. 335 out of 1000 reviews" "
Rating 8 - Good. 429 out of 1000 reviews" "
Rating 6 - Okay. 153 out of 1000 reviews" "
Rating 4 - Poor. 55 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ on the go
Needed a place to stay before an early morning flight - super convenient location if coming in from a village to the airport.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Marie-Claude

Travelled with partner
Liked: Staff & service
I didn't like that the gates were broken. It added stress to the morning. We had to get up early ... No breakfast ,no shuttle and no way to get our car through the gate.
Stayed 1 night in Nov 2023
Response from LG on 12 Nov 2023
Dear Marie Claude. We were delighted to welcome you to our facility and can assure you that we are taking your feedback into account to improve our services and customer experience. Thank you very much for your feedback and we look forward to seeing you again soon. Yours sincerely, Laura.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Really convenient for an early morning flight. I stayed here 15 years ago and its showing its age, but it serves its purpose well and the restaurant a good range of options.
Stayed 1 night in Oct 2023
Response from LG on 12 Nov 2023
Dear David, Thank you very much for your confidence and kindness! Reading you motivates us to do our best to satisfy you even more during your next stay! Warmest regards, Laura.

10/10 Excellent

froilan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Laura. on 30 Oct 2023
Un grand merci pour votre confiance et sympathie ! Vous lire nous motive Ć  mettre tout en œuvre afin de vous satisfaire encore davantage lors de votre prochain sĆ©jour ! Bien chaleureusement,

2/10 Terrible

Matthew

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Laura. on 28 Oct 2023
Thank you for taking the time to tell us about your experience at the ibis Marseille Provence AĆ©roport. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies.Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences.Kindly accept the full compensation of your 2 stays in the form of a credit refund, which will be issued to your account within the next days.I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us.We are looking forward to welcoming you again at Ibis. Please do not hesitate to contact me during your next visit.Sincerely, Laura.

4/10 Poor

Moira

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Overpriced for a poor hotel. Room was pretty awful. Receptionists were pleasant. Poor shuttle service - we had to phone twice to be picked up at airport and there was no shuttle to take us back as our flight was too early.
Stayed 1 night in Oct 2023
Response from Laura. on 28 Oct 2023
We were pleased to welcome you to our establishment and would like to thank you for taking the time to write to us. We sincerely apologize for the disappointment of your stay and for the lack of the shuttle service that you have experienced. Please be assured that we take your comments very seriously and will do our best to improve our services. Yours sincerely,

10/10 Excellent

Gary

Stayed 1 night in Oct 2023
Response from Laura. on 28 Oct 2023
We were pleased to welcome you with us! Many thanks for your feedback, which motivates us to make satisfied customers every day! We will do our best to satisfy you even more next time. Warmest regards

6/10 Okay

Lynn

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel is local to the airport but is very basic.
Stayed 2 nights in Oct 2023
Response from laura on 22 Oct 2023
Dear Lynn, We were delighted to welcome you to our facility and can assure you that we are taking your feedback into account to improve our services and customer experience. Thank you very much for your feedback and we look forward to seeing you again soon. Yours sincerely,

8/10 Good

Roger

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from laura on 22 Oct 2023
Un grand merci pour votre confiance et agrƩable retour d'expƩrience ! Soyez assurƩ que nous prenons bonne note de vos remarques afin de vous satisfaire encore davantage lors de votre prochain sƩjour. Bien chaleureusement,

4/10 Poor

Andy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I would not stay here again.
Response from laura on 22 Oct 2023
Dear Andy;We were pleased to welcome you to our establishment and would like to thank you for taking the time to write to us. We sincerely apologize for the disappointment of your stay and for the lack of service that you have experienced. Please be assured that we take your comments very seriously and will do our best to improve our services. Yours sincerely

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from laura on 22 Oct 2023
Dear David, Many thanks for your trust and pleasant feedback! Rest assured that we take good note of your remarks in order to satisfy you even more during your next stay. Warmest regards

2/10 Terrible

Joanna

Business traveller
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from laura on 22 Oct 2023
Joanna, We were pleased to welcome you to our establishment and would like to thank you for taking the time to write to us. We sincerely apologize for the disappointment of your stay and for the lack of service that you have experienced. Please be assured that we take your comments very seriously and will do our best to improve our services. Yours sincerely

6/10 Okay

Enrique Martin, Jonesboro

Travelled with family
Liked: Cleanliness, staff & service, amenities
Ok hotel near the airport...small room, outdated bathroom and very uncomfortable bed. No need to have anything fancy or spacious but comfortable.
Response from laura on 22 Oct 2023
Many thanks for your trust and pleasant feedback! Rest assured that we take good note of your remarks in order to satisfy you even more during your next stay. Warmest regards

8/10 Good

Le Chi M

Stayed 1 night in Sep 2023
Response from laura on 22 Oct 2023
Un grand merci pour votre confiance et agrƩable retour d'expƩrience ! Soyez assurƩ que nous prenons bonne note de vos remarques afin de vous satisfaire encore davantage lors de votre prochain sƩjour. Bien chaleureusement,

6/10 Okay

Gilles

Travelled with partner
Liked: Cleanliness
Convenient location , room was good and clean , the hallway and stairs dated and not very clean so was the entrance , restaurant was reasonable and pretty good.
Stayed 1 night in Sep 2023
Response from laura on 22 Oct 2023
Dear Gilles, Many thanks for your trust and pleasant feedback! Rest assured that we take good note of your remarks in order to satisfy you even more during your next stay. Warmest regards

10/10 Excellent

John, Littleton

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from laura on 22 Oct 2023
Dear John, Many thanks for your trust and pleasant feedback! Rest assured that we take good note of your remarks in order to satisfy you even more during your next stay. Warmest regards

8/10 Good

Gilles

Stayed 1 night in Sep 2023
Response from laura on 22 Oct 2023
Un grand merci pour votre confiance et agrƩable retour d'expƩrience ! Soyez assurƩ que nous prenons bonne note de vos remarques afin de vous satisfaire encore davantage lors de votre prochain sƩjour. Bien chaleureusement,

4/10 Poor

matthew

Travelled with partner
Disliked: Amenities, property conditions & facilities
Walking distance to Airport that's it...cheap very small rooms with nothing really in them ,place to shut your eyes waiting for early flight
Stayed 1 night in Sep 2023
Response from LG on 19 Sept 2023
Dear Matthew, We were pleased to welcome you to our establishment and would like to thank you for taking the time to write to us. We sincerely apologize for the disappointment of your stay and for the lack of service that you have experienced. Please be assured that we take your comments very seriously and will do our best to improve our services. Yours sincerely,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marseille 1
Unexpected surprise! I had a pleasant stay once I had worked out how the shuttle bus worked and how to use the lift with the key card. Good breakfast
Stayed 1 night in Aug 2023
Response from LG on 19 Sept 2023
Dear James, Many thanks for your trust and pleasant feedback! Rest assured that we take good note of your remarks in order to satisfy you even more during your next stay. Warmest regards,

6/10 Okay

Kent

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from laura on 4 Sept 2023
Dear Kent, We were pleased to welcome you with us! Many thanks for your feedback, which motivates us to make satisfied customers every day! We will do our best to satisfy you even more next time. Warmest regards, Laura.

10/10 Excellent

Fatima

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from laura on 4 Sept 2023
ChĆØre Fatima, Quoi de plus motivant que de recevoir votre trĆØs agrĆ©able commentaire ! Un grand merci pour votre confiance et sympathie ! A trĆØs bientĆ“t nous l'espĆ©rons, Bien chaleureusement,

6/10 Okay

JosƩe

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from laura on 4 Sept 2023
Cher JosƩe,Nous Ʃtions ravis de vous accueillir au sein de notre Ʃtablissement et soyez assurƩe que nous prenons bien en compte vos remarques afin d'amƩliorer nos services et l'expƩrience client. Un grand merci pour votre retour et nous espƩrons vous recevoir Ơ nouveau prochainement. Bien Ơ vous,

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good deal for an overnight stay before an early morning plane. Rooms are very small, but otherwise everything is fine. Just don't expect a large room.
Stayed 1 night in Aug 2023
Response from laura on 4 Sept 2023
Dear Barbara, We were pleased to welcome you with us! Many thanks for your feedback, which motivates us to make satisfied customers every day! We will do our best to satisfy you even more next time. Warmest regards, Laura.

6/10 Okay

Stephanie

Liked: Staff & service
Not much of a value for the price paid. Convenient to the airport and friendly staff but pretty run down and limited.
Stayed 1 night in Aug 2023
Response from laura on 4 Sept 2023
Dear StƩphanie, We were pleased to welcome you to our establishment and would like to thank you for taking the time to write to us. We sincerely apologize for the disappointment of your stay and for the lack of service that you have experienced. Please be assured that we take your comments very seriously and will do our best to improve our services. Yours sincerely,

8/10 Good

Dov

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We appreciated very much the eficient hotel transport from and to the airport, the reception and breakfast. Our standard room was quite narrow but it was fine for a short stay.
Stayed 1 night in Aug 2023
Response from laura on 23 Aug 2023
Dear, We were pleased to welcome you with us! Many thanks for your feedback, which motivates us to make satisfied customers every day! We will do our best to satisfy you even more next time. Warmest regards,

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Great bar area outside. Swimming pool lovely. Great breakfast, lots of choice, ncluding catering for gluten free.
Stayed 1 night in Aug 2023
Response from laura on 22 Aug 2023
Dear Claire, Thank you very much for your confidence and kindness! Reading you motivates us to do our best to satisfy you even more during your next stay! Warmest regards, Laura.

6/10 Okay

Stephanie

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from LG on 21 Aug 2023
Many thanks for your trust and feedback! Warmest regards, Laura.

10/10 Excellent

Francesca, Bethesda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option to catch an early flight from Marignane Airport!
Stayed 1 night in Aug 2023
Response from laura on 13 Aug 2023
Dear, What could be more motivating than to receive your very pleasant comment! Many thanks for your trust and sympathy! We hope to see you very soon, Laura.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from laura on 13 Aug 2023
Dear, We were delighted to welcome you to our facility and can assure you that we are taking your feedback into account to improve our services and customer experience. Thank you very much for your feedback and we look forward to seeing you again soon. Yours sincerely,

6/10 Okay

Sergio

Liked: Cleanliness
Disliked: Amenities
Great breakfast Ten minute walk from the airport
Stayed 1 night in Aug 2023
Response from laura on 13 Aug 2023
Dear, We were delighted to welcome you to our facility and can assure you that we are taking your feedback into account to improve our services and customer experience. Thank you very much for your feedback and we look forward to seeing you again soon. Yours sincerely,

6/10 Okay

alvaro, reno

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The bathroom was like a boat bathroom. Room too little.
Stayed 1 night in Aug 2023
Response from laura on 13 Aug 2023
Dear, We were delighted to welcome you to our facility and can assure you that we are taking your feedback into account to improve our services and customer experience. Thank you very much for your feedback and we look forward to seeing you again soon. Yours sincerely,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from laura on 13 Aug 2023
Quoi de plus motivant que de recevoir votre trĆØs agrĆ©able commentaire ! Un grand merci pour votre confiance et sympathie ! A trĆØs bientĆ“t nous l'espĆ©rons, Bien chaleureusement, Laura.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from laura on 13 Aug 2023
Dear, Thank you very much for your confidence and kindness! Reading you motivates us to do our best to satisfy you even more during your next stay! Warmest regards, Laura.

8/10 Good

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from laura on 13 Aug 2023
Dear, Thank you very much for your confidence and kindness! Reading you motivates us to do our best to satisfy you even more during your next stay! Warmest regards, Laura.

2/10 Terrible

Mylene

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Ceci ne reflĆØte pas mon standard de qualitĆ©. Aucune place pour ouvrir les valises dans la chambre. Ceci ne semble une chambre mais un garde-robe.
Stayed 1 night in Jul 2023
Response from laura on 13 Aug 2023
ChĆØre MylĆØne, Nous Ć©tions ravis de vous accueillir au sein de notre Ć©tablissement et nous tenons Ć  vous remercier d'avoir pris le temps de nous Ć©crire. Nous vous prĆ©sentons nos plus sincĆØres excuses car votre sĆ©jour n'Ć©tait pas Ć  la hauteur de vos espĆ©rances et pour les manquements au service auxquels vous avez dĆ» faire face. Soyez assurĆ©e que nous prenons trĆØs au sĆ©rieux vos remarques et feront notre possible afin d'amĆ©liorer nos services. Bien Ć  vous,

10/10 Excellent

Daniel

Travelled with family
Stayed 1 night in Jul 2023
Response from laura on 13 Aug 2023
Quoi de plus motivant que de recevoir votre trĆØs agrĆ©able commentaire ! Un grand merci pour votre confiance et sympathie ! A trĆØs bientĆ“t nous l'espĆ©rons, Bien chaleureusement, Laura.

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service
Good for what we needed. A place to sleep before a morning flight. Restaurant food was good in our limited experience.
Stayed 1 night in Jun 2023
Response from laura on 13 Aug 2023
Dear, Thank you very much for your confidence and kindness! Reading you motivates us to do our best to satisfy you even more during your next stay! Warmest regards, Laura.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had requested an early check in, or at least to store our luggage. The staff at this hotel was amazing. Laura was able to clear a room for us at noon. She was great! The place has a SPEEDY airport shuttle. Very very safe with a security gate to access the property. Rooms we tiny, but clean and as expected for Europe. I would stay here again.
Stayed 1 night in Jun 2023
Response from LG on 24 Jun 2023
Dear Denise, It was a pleasure to welcome you to our site and we would like to thank you for sending us your feedback which allows us to improve our services on a daily basis. We take good note of your remarks and pass on your compliments to those concerned. Rest assured that we will do our utmost to satisfy you again during your next stay! Yours sincerely, Laura.

10/10 Excellent

Scott

Stayed 1 night in Jun 2023
Response from LG on 24 Jun 2023
Dear Scott, We were pleased to welcome you with us! Many thanks for your feedback, which motivates us to make satisfied customers every day! We will do our best to satisfy you even more next time. Warmest regards, Laura.

10/10 Excellent

Michele

Travelled with group
More restaurants would be good
Stayed 1 night in Jun 2023
Response from LG on 27 Jun 2023
Dear Michele, We were pleased to welcome you to our establishment and would like to thank you for taking the time to write to us. We sincerely apologize for the disappointment of your stay and for the lack of service that you have experienced. Please be assured that we take your comments very seriously and will do our best to improve our services. Yours sincerely, Laura.

8/10 Good

Kemal

Stayed 1 night in Jun 2023
Response from LG on 27 Jun 2023
Many thanks for your trust and pleasant feedback! Rest assured that we take good note of your remarks in order to satisfy you even more during your next stay. Warmest regards, Laura

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from laura on 16 Jun 2023
Un grand merci pour votre confiance et agrƩable retour d'expƩrience ! Soyez assurƩ que nous prenons bonne note de vos remarques afin de vous satisfaire encore davantage lors de votre prochain sƩjour. Bien chaleureusement, Laura

10/10 Excellent

Kate

Stayed 1 night in May 2023
Response from LG on 27 Jun 2023
Dear Kate, Many thanks for your trust and pleasant feedback! Rest assured that we take good note of your remarks in order to satisfy you even more during your next stay. Warmest regards, Laura

8/10 Good

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great place if you have early flight from Marseille.can walk to airport
Stayed 1 night in Jun 2023
Response from laura on 6 Jun 2023
Many thanks for your trust and pleasant feedback! Rest assured that we take good note of your remarks in order to satisfy you even more during your next stay. Warmest regards,

10/10 Excellent

faith b.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We safely stored our luggage there while on a 3 day excursion to Florence. Staff was very courteous and helpful.
Stayed 1 night in May 2023
Response from laura on 28 May 2023
Many thanks for your trust and pleasant feedback! Rest assured that we take good note of your remarks in order to satisfy you even more during your next stay. Warmest regards

10/10 Excellent

Bogdan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and comfortable room.
Stayed 1 night in May 2023
Response from laura on 28 May 2023
Many thanks for your trust and pleasant feedback! Rest assured that we take good note of your remarks in order to satisfy you even more during your next stay. Warmest regards

10/10 Excellent

faith b.

Travelled with group
Liked: Cleanliness, property conditions & facilities
Walkable to airport
Stayed 1 night in May 2023
Response from laura on 28 May 2023
Many thanks for your trust and pleasant feedback! Rest assured that we take good note of your remarks in order to satisfy you even more during your next stay. Warmest regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from laura on 17 May 2023
Thank you very much for your confidence and kindness! Reading you motivates us to do our best to satisfy you even more during your next stay! Warmest regards

10/10 Excellent

Maxime

Stayed 1 night in May 2023
Response from laura on 17 May 2023
Un grand merci pour votre confiance et sympathie ! Vous lire nous motive Ć  mettre tout en œuvre afin de vous satisfaire encore davantage lors de votre prochain sĆ©jour ! Bien chaleureusement,