Lunch and dinner served, Moroccan cuisine
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Reviews of Palais Khum

3.5 out of 5
Palais Khum
2, Derb El Hammaria, Dar El Bacha, Marrakech

Reviews

9.6

Exceptional

Rating 10 - Excellent. 121 out of 160 reviews" "
Rating 8 - Good. 32 out of 160 reviews" "
Rating 6 - Okay. 7 out of 160 reviews" "
Rating 4 - Poor. 0 out of 160 reviews" "
Rating 2 - Terrible. 0 out of 160 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

jean graham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in May 2024

10/10 Excellent

Angelik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I booked this hotel for our 20th year anniversary. It is an amazing place and the staff is incredibly friendly. Very clean and we had everything we needed. The front desk staff helped us book excursions and those wre also wonderful. The only thing is that there are no phones in the rooms to call the front desk. Our first night I was freezing because I didn’t realize there was a heater in the room. That was my bad. Also, it is a bit hard to find the front door because the main entrance is in an alley but that is the case with all the hotels in Marrakech. We had the most amazing time and felt incredibly safe walking at very late hours in Marrakech. Can’t wait to go back.
Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent riad for a week in Marrakech
Superb location. Lovely room. Personable, helpful staff. Good generous breakfast. Delightful roof terrace on which to spend sunny mornings. Remember to look at shops nearby the hotel. Not all the good stuff is in the souks!
Stayed 6 nights in Jan 2024

10/10 Excellent

Kirk

Liked: Property conditions & facilities
Great staff!
Stayed 7 nights in Dec 2023

10/10 Excellent

Victoria

Stayed 2 nights in Dec 2023

8/10 Good

Ian Douglas

Travelled with family
Liked: Cleanliness, staff & service
The location was great. Very pretty hotel, friendly staff. Air con in rooms could be much cooler.
Stayed 5 nights in Aug 2023

10/10 Excellent

TRACEY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Riad is beautifully decorated and the rooms are a great size. The staff couldn’t do more for us and made us feel so welcome. Great location for wandering and exploring the main sites in Marrakech.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming old world Marrakesh hotel was a comfy stay
The hotel is in the old City and not accessible by car so transfering luggage can be quite challenging. It is also a far walk yo the souk gor shopping and dining. The premises are old and kept in very hood condition. The service is excellent. The restaurant was delicious. Very charming. The indoor pool was beautiful.
Stayed 3 nights in Oct 2023

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved it. All of the staff went above and beyond to ensure that our stay was perfect. Would most definitely recommend.
Stayed 3 nights in Mar 2023

10/10 Excellent

Anjuli

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Wonderful! Better than we expected! Very good value for money the service was so brilliant, staff were so friendly, rooms were massive and well met and super clean. Would definitely recommend
Stayed 4 nights in Feb 2023

10/10 Excellent

Bhavini

Travelled with partner
Liked: Staff & service, property conditions & facilities
It's a hidden surprise. Right in the old town within easy access to the souks yet away from the crowds. Would definitely stay there again.
Stayed 4 nights in Feb 2023

10/10 Excellent

Avrom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Riad
Beautiful Riad with spacious rooms and wonderful decor. The staff are very kind and helpful with the surrounding area. The room (royal suite) was comfortable clean and huge. This place is definitely recommended but I would suggest eating out. The food and service in the restaurant was not good.
Stayed 1 night in Jan 2023

10/10 Excellent

Duanys

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Nov 2022

10/10 Excellent

Carol, Prescott Valley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful, tasteful design and decor, staff very friendly and attentive in an area of the medina a bit quieter as it is closer to one end. Some areas like our step down shower and some common areas need some sprucing up, but overall a very positive stay.
Stayed 1 night in Oct 2022

10/10 Excellent

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Everything was good about my stay but staff working there made my stay very special
Stayed 3 nights in Sep 2022

10/10 Excellent

kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly the experience we wanted, this Riad delivered on every level. From the moment we stepped off the plane we knew we were in great hands. The taxi was waiting and one of team met us to direct us to our accommodation. We had a suite, our room was big, clean and just perfect. I cannot exaggerate the level of care and attention we received. We also used the Hammam in the Riad
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A small little palace of ur own with a lovely terrace and a indoor pool
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Fantastic location. I really enjoyed my stay at Palais Khum!
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in the Médina
What a wonderful hotel! The service was amazing. From the moment we arrived in the airport (they had a driver meet us there and take us to the hotel for 15usd) we felt very well taken care of. When we arrived at the hotel the staff had us sit and relax in their beautiful atrium with some tea and cookies while they brought our luggage to the room. During this time they give us a brief overview of the city; where to go/not go, eat/not to eat. Our room was the Berber junior suite, which was so beautiful and quiet. The bed was firm but comfortable and the shower was beautiful. The terrace is great for a sunbath or to find a nice spot to read. This hotel does serve alcohol so you can have a nice refreshing drink on the terrace as well. Be aware of the cats that roam the roofs. They walk around like the own the place and can be loud at night, however it seems like a norm in the city so I cannot penalties Klum for that. The only negative I can think of is that the condition of some of the amenities were well used. For example the pool was missing quite a few tiles and the terrace chairs were quite old to the point of being unsafe. All in all I will be back without a moment a hesitation.
Stayed 3 nights in Feb 2020

10/10 Excellent

Karine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

CLARE

Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish and well maintained property located in medina
Stayed 3 nights in Jan 2020

10/10 Excellent

Zoltan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beauty and chill
Amazingly beautiful riad, the interiors are super and all the small details are well thought out. It’s a real food for the soul. Location is also great! Rooftop terrace is like a little oasis.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Spot in Marrakech
Just spent a fabulous Christmas week at Palais Khum with our adult son. Beautiful rooms, very comfortable beds, wonderful included breakfast and amazingly helpful staff! The location in the old part of the city, the Médina, is the best way to see Marrakech but Palais Khum is close enough to a real street when you want to escape the crazy souks! A perfect location. Highly recommended.
Stayed 8 nights in Dec 2019

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal Place to Stay in Marrakech!!
Palais Kuhm is the perfect place to stay when in Marrakech. The staff was phenomenal in both making you immediately feel welcome as well as help with setting up tours or spa treatments. The room was clean and comfortable. And so quiet from the hustle and bustle of the Medina. I would definitely stay here again on future trips to Marrakech
Stayed 5 nights in Nov 2019

8/10 Good

Niall

Stayed 3 nights in Nov 2019

8/10 Good

Indira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Palais Khum
Palais Khum is a lovely Riad tucked away in a side alley, near the Dar el Bacha. The staff were all exceptionally friendly and helpful. The only negative would be that the room was dimly lit and could have had brighter lighting. Other than that, good food, great location and great hospitality from an efficient staff. The owner was also incredibly helpful with advise on restaurants and bookings, as were Yassin and Annas and others at reception.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal Treatment at Palais Khum
Palais Khum was an absolutely perfect way to explore the amazing city of Marrakesh on a romantic weekend. From the moment we stepped into the Palais, it was truly like being transported into a different world. We were served mint tea and cookies in a courtyard with a fountain. The room was immaculately clean and full of beautiful Moroccan furniture and art pieces. The wifi was super fast. The bathroom and bed were so comfortable, and the AC was a welcome relief from the hot days. Breakfast is served in a white glove French manner with many made-to-order choices. The Palais also has a restaurant onsite and a café for pastries and gelato. We enjoyed the large indoor pool and adjacent sunning area. The rooftop terrace is huge! We reclined there to listen to the evening call to prayer. Although there are souks steps away and the main square and mosque are less than a 10 minute walk, it is so quiet and peaceful once you step inside the Palais doors. They also have a hammam in the hotel (try it, definitely an experience!) Each area of the hotel is beautiful with amazing attention to detail. But the real treasure is the staff. Every single person, from the front desk manager to the bellhops, restaurant staff and hamman ladies were so welcoming, friendly and eager to please. They answered our many questions, made tour reservations and gave advice. And they spoke several languages fluently! They truly made us feel like royalty (and family). I highly recommend this hotel.
Stayed 2 nights in May 2019

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal Treatment at Palais Khum
Palais Khum was an absolutely perfect way to explore the amazing city of Marrakesh on a romantic weekend. From the moment we stepped into the Palais, it was truly like being transported into a different world. We were served mint tea and cookies in a courtyard with a fountain. The room was immaculately clean and full of beautiful Moroccan furniture and art pieces. The wifi was super fast. The bathroom and bed were so comfortable, and the AC was a welcome relief from the hot days. Breakfast is served in a white glove French manner with many made-to-order choices. The Palais also has a restaurant onsite and a café for pastries and gelato. We enjoyed the large indoor pool and adjacent sunning area. The rooftop terrace is huge! We reclined there to listen to the evening call to prayer. Although there are souks steps away and the main square and mosque are less than a 10 minute walk, it is so quiet and peaceful once you step inside the Palais doors. They also have a hammam in the hotel (try it, definitely an experience!) Each area of the hotel is beautiful with amazing attention to detail. But the real treasure is the staff. Every single person, from the front desk manager to the bellhops, restaurant staff and hamman ladies were so welcoming, friendly and eager to please. They answered our many questions, made tour reservations and gave advice. And they spoke several languages fluently! They truly made us feel like royalty (and family). I highly recommend this hotel.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 4 nights in May 2019

10/10 Excellent

Imtiaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing Riad! Would recommend.
Having been to Marrakech a large number of times, we decided to take a few friends with us, to show them some of the magic the city has to offer. Palais Khum was our Riad of choice this time around, it definitely didn't fail to deliver! Its a little oasis in the heart of the medina. It has a pretty sized indoor pool with plenty of seating and lounge areas for the guests. Rooms are large, spacious and AC'd. Perfect for the weekends when the temperature hits 40+. Our two luxury rooms had balcony areas over looking the heart of the riad. Great for a glass of wine :-) Food including breakfast was sublime; we were pleasantly surprised how good it was. This is one our recommended list. Well done team Palais Khum!
Stayed 3 nights in May 2019

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service. Enjoyed the included breakfast everyday. Would definitely stay there again.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This Riad is well kept. The staff are very helpful and attentive. The decor and design of the facility are beautiful. Everything looks much better in person. The online photos don’t do this place justice.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Attention to detail, great taste, Henry helpful concierge and owner that went out of their way
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the authenticity of the decoration and friendliness of the staff - they couldn't have done more to make us feel welcome! Only potential issue is our room was only accessible via the roof terrace which might have been an issue if the weather hadn't have been beautiful!
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2019

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
Stayed 2 nights in Sep 2018

10/10 Excellent

Adamaris, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Palais Khum was absolutely excellent! The service, the welcoming, the decor EVERYTHING! My suite was room 11, spacious enough & had private patio by the rooftop. Loved their Mint tea! They go above and beyond to assist with dinner reservations, get a taxi to make sure you’re charged the correct amount, and help book excursions. Stefano (Owner/Manager) & staff were incredibly helpful & truly nice! I’ll visit again!
Stayed 2 nights in Sep 2018

10/10 Excellent

Andy, Somerset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is ideally located, the building is beautiful and restful, the rooms are tastefully decorated in an authentic style with everything you need and most important the staff and management know how to provide a comfortable, efficient but discrete service. I could not recommend it more.
Stayed 4 nights in Sep 2018

10/10 Excellent

Tahlee

Hidden Gem
I am very particular about where I lay my head. This place is absolutely beautiful. It feels like a home away from home. The decor is so rich and vibrant. The staff is friendly and extremely accommodating. The the cuisines in the restaurant and cafe are exceptional. And it’s located steps away from the Kings palace. Hands down..... 5 stars. I will certainly stay here on my next vacation back to Marrakech.
Stayed 3 nights in Aug 2018

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Everyone was very helpful and attentive. The Palau’s is beautiful inside and the room was extremely nice and large. Dinner and breakfast were very good also. I would stay here again without a doubt.
Stayed 1 night in Aug 2018

10/10 Excellent

rose, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
style and comfort in the medina
its the perfect location for the souks ..close to all the good restaurants and super good for taking taxis else where... Gueliz etc the room had very efficient air con for the heat was extreme this week about 43c . so to have a full size pool was a real bonus all the staff were very kind and always smiling [younes and mohammed I do not know all the names I had delicious breakfasts from a small perfect breakfast menu they also have very good pastries I will return to stay in this very nice hotel the decoration is amazing and the gardens of jasmine and cactus etc is well done thank you palais khum I have travelled all over morocco and would rate this stay as one of the best
Stayed 4 nights in Aug 2018

10/10 Excellent

Emeka, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an excellent property. The location is perfect. It is a perfect Riad in the old town of Marrakesh. The staff was extremely accommodating and help make the stay comfortable. Omar, Sofein and Yassin were exceptional. The location was clean and was relatively inexpensive...especially given the amenities and location. Next time I am in Morocco, I will be staying here!
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute and clean hotel with very friendly staffs. Good location
Stayed 3 nights in Jul 2018