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Reviews of Hotel ibis Marrakech Centre Gare

3 out of 5
Hotel ibis Marrakech Centre Gare
Hassan II, Place de la Gare, Marrakech

Reviews

6.8
Rating 10 - Excellent. 95 out of 606 reviews" "
Rating 8 - Good. 207 out of 606 reviews" "
Rating 6 - Okay. 170 out of 606 reviews" "
Rating 4 - Poor. 77 out of 606 reviews" "
Rating 2 - Terrible. 57 out of 606 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Richard

Stayed 1 night in Mar 2024

10/10 Excellent

Hamid

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Issam

Liked: Cleanliness, staff & service, room comfort
Convenient near the train station Friendly has a bar pool nice Garden
Stayed 4 nights in Jan 2024

6/10 Okay

tarek

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The dirtiest hotel I have ever been, No soap and shampoo in hotel toilet, No kettle/ coffee making in room, lift don’t work.
Stayed 2 nights in Dec 2023

10/10 Excellent

Yap

Stayed 1 night in Dec 2023

10/10 Excellent

IGNACIO DE

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Tristan

Disliked: Cleanliness, staff & service
Poor service
For check-in , the guy at the front desk let us wait 30 minutes for nothing. There was mold in the shower. It was not clean . You should stay at another place. Very noisy
Stayed 1 night in Dec 2023

6/10 Okay

Jimmy, Flushing

Stayed 1 night in Oct 2023

2/10 Terrible

francine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible. Elevador an antique which does mot work half the time. Rooms so old and unmaintained. Should not be for rental. Air conditioning all broken up, no way to ajust it. Breakfast is a cold buffet, with very poor hygiene practices. I could go on and on. The only good thing at the hotel is the staff, I thibk they try to do their best with this awful run down hotel. So desappointed as usually I find Ibis a good hotel chain.
Stayed 2 nights in Sep 2023

10/10 Excellent

wilfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

Pierre-Yves

Disliked: Staff & service
After the earthquake. Got there late. Could not find the entrance. Front desk would not answer the phone either. Ended up taking another Riad for the night.
Stayed 1 night in Sep 2023

2/10 Terrible

Houda

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst ever. Rooms are nasty. The water in the shower is barely dripping. The pillows and sheets don’t smell fresh and clean. The TV doesn’t work. Service is terrible at the lobby. I booked my room with breakfast included through Expedia, at check out they wanted to charge me for breakfast again saying that it’s not showing in their system, when i asked for a print out as proof so i can talk to expedia, they said they have nothing to show me. Horrible experience overall.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 6 nights in Aug 2023

4/10 Poor

Lynsey

Stayed 1 night in Jul 2023

4/10 Poor

Wafa

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was a bit dirty.
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs major renovations
Stayed 3 nights in Jun 2023

4/10 Poor

Dyianna

Disliked: Cleanliness
Stayed 3 nights in Jun 2023

8/10 Good

Olusola

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in Ibis Hotel from 17-21st May 2023 and I must confess I was not disappointed. I had read numerous reviews(good and Bad) prior to visiting and was going to cancel but decided to hold on to it because of its accessibility to the Airport (you can take buses L19 - return ticket cost 30 Drh or Bus 18 cost 4Drh single). The good points were the Hotel was close to McDonals's, KFC, Starbucks, Carrefour supermarket and the Marakesh Train Station. The room was basic but very clean . The staff were very helpful and friendly. I didnt use the pool but saw there was one and not crowded while I was there. There are buses from outside the hotel to the Souk, Medina and other places of interest. My only off point to this hotel is there was no Fridge or kettle (I love my cup of tea!., I have never stayed in a budget hotel before so not sure if Fridge/kettle should be standard). I was provided Ice and hot water whenever I asked at the bar downstairs though. On the whole I was happy with my stay here and would visit again.
Stayed 3 nights in May 2023

4/10 Poor

Nabil

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Dean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Sarah

Stayed 1 night in Feb 2023

4/10 Poor

Mahmood

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room and the bathroom are dated and rundown for the price I could find better.
Stayed 5 nights in Jan 2023

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

4/10 Poor

Younes

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Smoke smell in the room
Stayed 1 night in Jan 2023

4/10 Poor

Sami

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It's so bad hotel but staff was very friendly.

2/10 Terrible

Shane

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy, broken elevator, terrible beds and pillows, disgusting…don’t stay here no matter the price

2/10 Terrible

Zuhaib

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel itself is on its last legs. Everything is so worn out. The only part of the hotel that looks pleasant is the lobby. The lift could barely fit 2/3 people in it and seemed like it would break down any minute. We travelled at the end of December and although it wasn’t boiling hot outside, in the rooms it felt like a sauna. The rooms were extremely hot and they do not have a fan or cold air from their air con so we had to either sleep hot or sleep with with window open and lots of noise from the road. It was not pleasant. The rooms were also very small and underwhelming. DO NOT PAY FOR BREAKFAST! The breakfast at the hotel is very mediocre at best and fairly pricey. The hotel is in a good location with loads of nice cafes around it. I’d recommend not paying for breakfast at the hotel and getting it at the cafes for half the price. The staff were very friendly except one moody woman. They went above and beyond to help us, which was really nice.

6/10 Okay

Italian

Stayed 1 night in Dec 2022

10/10 Excellent

Issam

Stayed 3 nights in Nov 2022

4/10 Poor

khalid

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Needs an a/c system for each room, not a centralized fan that keeps on running on off and on position, and doesn’t cool the room, cos you can’t control nothing from the room.
Stayed 2 nights in Nov 2022

10/10 Excellent

Soumiya

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay there and everyone was really helpful and nice

10/10 Excellent

Hany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All things are great thanks
Stayed 1 night in Oct 2022

6/10 Okay

Cindy

Disliked: Cleanliness, property conditions & facilities
The carpets dont look like theyve been cleaned in years, the showers recently renovated but the doors dont fit so the water leaks all over the bathroom. Great for 1 night to grab our bus early in the AM but not for a long stay
Stayed 1 night in Sep 2022

2/10 Terrible

Abadalla

Stayed 3 nights in Aug 2022

2/10 Terrible

Lhousseine

Disliked: Cleanliness, property conditions & facilities
So after almost 17 hours of flight time from LAX to Marrakesh , I was so exhausted and looking forward to my hotel stay to shower and get some sleep. I was awoken-keep in mind I was exhausted, I also sleep deep-after a couple of hours to something biting my legs, turned the lights on to find out ants everywhere on my bed. Terrible hygiene, cleanliness level for Accor hotels. I stayed in sketchy hotels all over Africa and Asia but never encountered something similar in bed. This is basic cleaning 101. So disappointed. I couldn’t go to sleep after that, receptionist didn’t give a crap about my concerns, they brushed it off as something normal in Marrakesh.
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Muhammad

Disliked: Staff & service, room comfort
Stayed 5 nights in Mar 2022

10/10 Excellent

sadik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very helpful they helped us print our documents for flying. Nothing was too much trouble. The swimming pool was very clean kids loved it
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. You are in the heart of Marrakech surrounded by everything you might need.
Stayed 3 nights in Apr 2021

2/10 Terrible

Sathida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad service and selfish during Covid 19 outbreak
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

2/10 Terrible

farid

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Eugene

Liked: Property conditions & facilities
Lacking charm
Average, expensive for a solo traveller. Poor breakfast. Asked for inside room. Check In staff not friendly. Overall disappointed.
Stayed 1 night in Nov 2019

2/10 Terrible

Emad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
A terrible place to stay
Walls are pealing smoke odor very strong and no room to walk around the bed bathroom door does not close TV INOPERABLE AC INOPERABLE
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect for Airport or Train station
The hotel was conveniently located for my needs and fulfilled my needs for my short stay in Marrakech but the service in the bar area was very slow and the decor was quite shabby generally.
Stayed 3 nights in Sep 2019

2/10 Terrible

Philip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
INFESTED WITH BUGS-NOT JUST MY ROOM, EVERYWHERE!
RUN AWAY- to say this needs a deep cleaning is a joke. It is INFESTED WITH BUGS, MITES, FLEAS, and it is a systemic problem that they know of and do nothing about. It has ruined my vacation, and now in another country, I take them with me, on my body, in my hair, and all of my clothes. I couldn't even sleep the infestation was that bad. NO internet, for all of the 2nd day, and most of the 1st and third. Others in the hotel also complained of the infestation. NO one should have to tolerate this at any price. Smoking in the hotel, even at the check in desk is commonplace. Spent 3 night in Casablanca IBIS and it too has bugs, but was at least cleaner. THis is outrageous that they should be able to even list on Hotels. com. I will NEVER stay at another IBIS in my life due to this experience. They didn't even put pillow cases on the pillows and laughed when I told showed them the stains on the pillows. NO NET? NO A/C and infested. It should be condemned.
Stayed 3 nights in Sep 2019