Meeting facility
Check availability

Reviews of Agafay Luxury camp

4.5 out of 5
Agafay Luxury camp
Agafay desert, Agafay, Marrakech

Reviews

8.2

Very good

Rating 10 - Excellent. 13 out of 22 reviews" "
Rating 8 - Good. 3 out of 22 reviews" "
Rating 6 - Okay. 3 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 2 out of 22 reviews" "

9.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Emy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
Amazing stay! Worth every penny!! Very remote location, no road to get to it please take their transferts as the roads are really bumpy for a taxi car. Very beautiful location, luxirous tents and amazing views. Activity are a decent price so is the restaurant. The resort was full booked and we still got plenty of space by the infinity pool ans restaurants. Breakfast is included, little extra if you want breakfast in bed, but much worth it for the view.Its a unique experience and a must see
Stayed 1 night in Feb 2024

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looking for a place to unwind? Then, this is your spot. Very remote and cozy. Quite a few activities to keep you occupied. Food was good too. No complaints other than we’d be bored if we stayed more than 2 days.
Stayed 2 nights in Jan 2024

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I thoroughly enjoyed this part of our trip to Morocco, the desert was truly a highlight and the accommodations at Agafay Luxury camp was the perfect place to have a glamorous stay in the desert. The property was clean, the room and views from the room were beautiful and the best part of the stay. There are many activities offered at the property. The food options were all very delicious and we were pleased. However, I found staff at Agafay Luxury Desert to be very disappointing. For such a “luxurious” space and selling point, the service was everything but luxurious. No one offered us drinks by the pool, we waited to be served after placing simple drink orders for hours. We would sit down and be ignored, never asked about our satisfaction. We also observed the same lack of basic service skills to other CERTAIN guests. Who we ended up speaking to and learned that they’ve experienced the same poor service. Very unpleasent personalities at reception with condescending tones. I think the poor service really brings down the quality of a potentially great space. I enjoyed being in the desert nonetheless.

10/10 Excellent

monica, Mint hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Dec 2023

2/10 Terrible

Bryan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
SCAM. Bad food and low quality liquor mixed drinks(order only beer/wine), poor waiter service, strict food service hours(no food btwn 10:30-2), pool side service terrible, incredibly annoying flies, very little English spoken, you have to pay for everything at that moment of the order(no room charges possible), all surrounded by mounds and mounds of dirt. Only potential beauty is sunset/sunrise, but no sleeping in as hammers begin at 8am working on the site. It’s a very non scenic 70min taxi ride one way. Not relaxing and completely overpriced considering.
Stayed 1 night in Nov 2023

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Amudalat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Well equipped for semi desert stay. Property is not in the Sahara but rather outskirts of Marrakesh. U do get a desert type experience. Camel rides were super nice especially during sunset.
Response from Mustapha, General Manager on 16 Jul 2023
Dear RobertThe whole team thanks you for your stay in our establishment and for the trust you have placed in us. We are delighted that you have chosen our hotel and we hope that you had a pleasant stay.We are at your disposal if you have any questions or specific needs.

2/10 Terrible

Anuradha

Stayed 1 night in Nov 2022
Response from Mustapha, General Manager on 16 Jul 2023
Dear AnuradhaThe management and staff would like to thank you for the trust you place in us.We would like to have more information about your experience, and we invite you to send us an email.We remind you that we remain at your entire disposal for any additional information.Our best regards.

4/10 Poor

walid

Travelled with partner
Disliked: Staff & service, property conditions & facilities
you find nothing in the room toilet was leaking smelling no cups no coffee nothing exempt the two small water service in the restaurant is very pour foot as well i just did like the view nothing ells
Stayed 1 night in Oct 2022
Response from Mustapha, General Manager on 16 Jul 2023
Dear AnuradhaThe management and staff would like to thank you for the trust you place in us.We would like to have more information about your experience, and we invite you to send us an email.We remind you that we remain at your entire disposal for any additional information.Our best regards.

10/10 Excellent

Juan pablo Carvajal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
La carpa muy cómodo. Darles prioridad a los huéspedes a las tumbonas ya que se llena mucho de gente de pasadia y no se encuentra lugar
Stayed 1 night in Apr 2024

10/10 Excellent

FABRICE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vue magnifique
Stayed 1 night in Feb 2024

10/10 Excellent

Miray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

ilham

Travelled with group
Liked: Cleanliness
Bof bof
Loubna est une peste. Pas pro du tout elle rechigne à chaque demande. Elle a eu beaucoup de mal à lâcher un bonjour à ses clientes. Merci à Ayoub qui a relevé le niveau. Très disponible et serviable, bienveillant. Piscine très fraîche par contre Chambre très belle et confortable. Baignoire extérieure vieillissante. Animation : Gnaoua. Pas plus. Dans d’autres camp c’est bien mieux.
Stayed 1 night in Jan 2024

10/10 Excellent

Emilie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aucun mauvais commentaire à dire
Stayed 1 night in Sep 2023

10/10 Excellent

LOUVET

Stayed 1 night in Aug 2023

10/10 Excellent

Yamna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Ilyana

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Plutôt satisfait
Au niveau de la propreté rien à dire la chambre est propre et les lits confortables, le cadre est magnifique. Le seul bémol c'est le personnel, des serveurs qui ne vous servent pas si vous ne leur demandez pas bien que vous soyez assis à une table, la commande met également du temps à arrivé sans parler du prix par rapport à la qualité du repas. En revanche le petit déjeuner est très bon.
Stayed 1 night in May 2023
Response from Salah on 16 Jul 2023
Bonjour Ilyana,Je suis Salah, gérant e du restaurant. Merci beaucoup d’avoir pris le temps de porter ce problème à notre attention. Étant très soucieux de la satisfaction de nos clients, nous prenons en compte votre retour et veillerons à ce que ce problème ne se reproduise plus. Tous nos personnel suit une formation continus pour developer leurs compétences, et ce en partenariat avec l'état qui nous impose qu'une partie de notre personnel sois issue des villages environnants, pour participer au développement de cette region.Nous serions ravis de vous voir revenir dans notre établissement, pour une bien meilleure expérience.L’équipe du restaurant.

10/10 Excellent

Astrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed prachtige locatie
Het was een super verblijf Heel mooi opgezet. De kamers waren super schoon. Heel relaxed kwamen we daar aan van het vliegveld. Het eten was super goed. Bediening geweldig. Zwembad was te koud om te zwemmen. Misschien omdat wij er in mei waren. Water niet goed verwarmd was. Ik raad iedereen op zijn minst 1 overnachting. Is wel meer als genoeg. Er is om heen verder niets te doen
Stayed 1 night in May 2023
Response from Mustapha, General Manager on 16 Jul 2023
Dear Astrid The whole team thanks you for your stay in our establishment and for the trust you have placed in us. We are delighted that you have chosen our hotel and we hope that you had a pleasant stay.We are happy to inform you that we will enrich our catalog of proposed activities, in addition to camel rides, and quad excursions and hot air balloon, we will add private picnics in the desert with Jeep, mountain bikes, paragliding, horse riding , cooking lessons, discovery of Berber villages with a guide, dinner with locals, pottery lessons, yoga lessons, massage and spas with a large jaccuzi...We are at your disposal if you have any questions or specific needs.

10/10 Excellent

el makki

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agafay
Super chambre individuelle personnel accueillant restauration au top Cadre reposant et dépaysant Top
Stayed 1 night in Feb 2023
Response from Mustapha, General Manager on 16 Jul 2023
Toute l'équipe vous remercie pour votre séjour dans notre établissement et pour la confiance que vous avez placée en nous. Nous sommes ravis que vous ayez choisi notre hôtel et nous espérons que vous avez passé un agréable séjour. Nous sommes à votre disposition si vous avez des questions ou des besoins spécifiques.

6/10 Okay

Virginie

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Vrai attrape touristes. Habitué à venir au Maroc nous avons été déçu je ne recommande pas. Certes le cadre est beau ainsi que les chambres mais le personnel pas pro et pas sympa, dès votre arrivée on vous demande de l’argent, le restaurant vraiment pas top et cher. Bref ok le cadre est joli mais ça ne vaut vraiment pas le prix. Je retournerai à agafay mais pas dans cette hôtel
Response from Mustapha, General Manager on 16 Jul 2023
Chère Virginie Notre établissement a eu l’honneur de vous accueillir . La direction et le personnel tient à vous remercier pour la confiance que vous nous accordez. Nous vous remercions également d’avoir pris le temps d'écrire ce commentaireNous somme heureux d'avoir prix que vous avez appréciez le cadre géneral, et nous accordons une grande attention a vos remarque concernant le service au restaurant, que nous avons déjà commencer a travailler la dessus pour le developper, afin de satisfait les attentes de nos clients au maximum, et concernant nos tarifs, nous vous confirmons qu'ils sont bien étudiés, nous proposons dans un restaurant au desert des menus complets, (entrée plats dessert) a 30 Euro, et c'est un tarif inférieur aux autres hôtel a la ville de Marrakech.Nous vous rappelons que nous nous tenons à votre entière disposition pour toutes informations supplémentaires. Recevez, Madame, Monsieur, l’assurance de nos meilleures salutations.