Free daily buffet breakfast
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Reviews of Comfort Inn Marion

2.5 out of 5
Comfort Inn Marion
256 James Way, Marion, OH

Reviews

8.4

Very good

Rating 10 - Excellent. 182 out of 391 reviews" "
Rating 8 - Good. 141 out of 391 reviews" "
Rating 6 - Okay. 33 out of 391 reviews" "
Rating 4 - Poor. 19 out of 391 reviews" "
Rating 2 - Terrible. 16 out of 391 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Danica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property multiple times and it is always a pleasant experience
Stayed 1 night in May 2024
Response from Rachelle on 13 May 2024
Thank you for your review. We are so glad you enjoyed your stay and hope you stay again soon.

10/10 Excellent

Donna, Woodbridge

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful.
Stayed 3 nights in Apr 2024
Response from Rachelle on 11 May 2024
Thank you for your review. We are glad you enjoyed your stay and hope you will stay with us again.

8/10 Good

Mischelle

Business traveller, Travelled with partner
It is so much nicer on the inside than you would think looking at the outside. Staff is friendly and welcoming. Room was clean. However, the bed was way too high!
Stayed 1 night in May 2024
Response from Rachelle on 9 May 2024
Thank you for your review. We are working on getting the new bed frames, which we are having delivery issues. We do hope you will come back and stay with us again.

4/10 Poor

Kayla

Travelled with family
Liked: Amenities
It was clean and the staff were really nice
Stayed 2 nights in Apr 2024
Response from Rachelle on 22 Apr 2024
Thank you for your review. Hope you will stay with us again soon.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were super comfortable!! Nice staff. Would stay there again
Stayed 1 night in Apr 2024
Response from Rachelle on 15 Apr 2024
Thank you for your review. We are so glad you enjoyed your stay and hope to see you again.

10/10 Excellent

Tracee

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and comfortable beds.
Stayed 2 nights in Apr 2024
Response from Rachelle on 14 Apr 2024
Thank you for your review. It is great to hear that you enjoyed your stay. Hope you will come back again soon.

4/10 Poor

Jeffrey

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Typically don’t stay at “cheap” hotels & this was a reminder why. Loud, obnoxious young adults by the pool when we checked in at 9pm. Desk clerk said she’d address that but didn’t. Running, yelling up & down the hall multiple times during the night & lasting until the early morning. No elevator & breakfast was just ok. Never again.
Stayed 1 night in Apr 2024
Response from Rachelle on 14 Apr 2024
I would like to apologize for the issue you had. Hope you would come back and stay again.

6/10 Okay

Lynda

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Friendly staff. The only dislike is the drapes did not shut. They had sheers and the security lights from business next door blared in the window
Stayed 1 night in Mar 2024
Response from Rachelle on 2 Apr 2024
Thank you for your review.

6/10 Okay

Margaret

Travelled with family
Room was cold, couldn’t adjust heat, smoke detector wasn’t working, beds extremely high
Stayed 2 nights in Mar 2024
Response from Rachelle on 23 Mar 2024
Thank you for your review. I am checking on the issue you had in the room. The beds are brand new and are slightly thick. Hope you will stay with us again.

8/10 Good

Erin

Liked: Cleanliness, staff & service
Rooms had a very weird smell but were able to air them out every day when returned.
Stayed 2 nights in Mar 2024
Response from Rachelle on 23 Mar 2024
Thank you for your review. Sorry for the smell but that would be our cleaning supplies. We hope you will stay with us again.

2/10 Terrible

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Rachelle on 6 Mar 2024
Thank you for your review. I want to apologize for your stay not being the best it should have been. We hope you will come back and so we can make sure your stay is the way it should be.

10/10 Excellent

silver

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Rachelle on 6 Mar 2024
Thank you for your review. We are happy to hear that you enjoyed your stay. We hope you will stay with us again soon.

10/10 Excellent

Danica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and very friendly staff
Stayed 4 nights in Feb 2024
Response from Rachelle on 13 Feb 2024
Thank you for your review. We are glad to see you enjoyed your stay with us. We hope you will come and stay with us again soon.

10/10 Excellent

Jeanine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff there was great!! Very friendly!!
Stayed 1 night in Feb 2024
Response from Rachelle on 7 Feb 2024
Thank you for your review. We are glad to hear that you enjoyed your stay with us and hope you will come back and stay with us again.

8/10 Good

Mervin

Liked: Cleanliness, staff & service, room comfort
Was great and had fun in the pool and hot tub too. Good breakfast. But our shower head was broken but we could still take a shower was the only really bad thing
Stayed 1 night in Jan 2024
Response from Rachelle on 7 Feb 2024
Thank you for your review. We are happy to hear that you enjoyed your stay with us. Hope you will came back and stay with us again.

10/10 Excellent

Jeanine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very kind staff. Nice clean rooms. Pool was nice and everyone including guests were nice and respectful.
Stayed 1 night in Jan 2024
Response from Rachelle on 27 Jan 2024
Thank you for your review. We are glad to hear that you enjoyed your stay with us. Hope you will come back and stay with us again.

10/10 Excellent

russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
Hotel was very good except for the pool,mentioned that pool water was very cold every day we was there,toal of 8 nights,will probably not stay there again evidently they do not care about people wanting to swim was under 20 degrees every night and day there,so my total rating is only 3 stars not good, saving the 80 dollars over all wasnt worth not being able to swin
Stayed 3 nights in Jan 2024
Response from Rachelle on 23 Jan 2024
Thank you for your review. We are working on the pool to fix that issue. We do hope you will come back and stay with us again.

10/10 Excellent

russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family getaway
Everything including breakfast and hot tub was fantastic,just wish they could have had pool heated a little it was very cold dont know why brought it to there attention every day but after 6 days pool was still very cold the kids swam in it and said they were freezing i tried at least 5 or 6 different times to use pool was way to cold
Stayed 5 nights in Jan 2024
Response from Rachelle on 23 Jan 2024
Thank you for your review. We are working on the pool issue. Hope we will see you again soon.

10/10 Excellent

Silvio

Stayed 4 nights in Jan 2024
Response from Rachelle on 14 Jan 2024
Thank you for your review. We are glad to hear that you enjoyed your stay with us. Please come back and stay with us again.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Rachelle on 8 Jan 2024
Thank you for your review. We are glad to hear you enjoyed your stay with us and we look forward to seeing you again.

8/10 Good

kristin

Stayed 2 nights in Dec 2023
Response from Rachelle on 23 Jan 2024
Thank you for your review. Hope you will stay with us again.

10/10 Excellent

Citlalin Belen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Rachelle on 20 Dec 2023
Thank you for your review. We are glad to hear that you enjoyed your stay. We hope you will come back and stay again soon.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rachelle on 17 Dec 2023
Thank you for your review. We are glad you enjoyed your stay with us. Hope you will stay with us again soon.

10/10 Excellent

Charles

Business traveller, Travelled with group
I always enjoy staying here,friendly staff and great breakfast,very clean facility.
Stayed 1 night in Nov 2023
Response from Rachelle on 6 Dec 2023
Thank you for your review. We are so glad you enjoyed your stay and hope you will stay again soon.

6/10 Okay

Brian

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
I chose this hotel because it had a hot tub. The pool had body hair and othe rstuff floating on the surface. The pump was not circulating. The hot tub water was yellow. It had gritt on the bottom. It was repainted with the wrong paint. So it was peeling and paint was in the water. I got a ear infection. I was not impressed with the breakfast.
Stayed 2 nights in Nov 2023
Response from Rachelle on 22 Nov 2023
We would like to apologize for your stay not being a great experience. We are working on the hot tub because the system went down. That is why we had it out of order over the weekend. And again, we are sorry for the inconvenience you had.

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable
Stayed 1 night in Nov 2023
Response from Rachelle on 22 Nov 2023
Thank you for your review and we are so glad you enjoyed your stay. We hope you will stay with us again soon.

8/10 Good

Tywanna

Stayed 2 nights in Nov 2023
Response from Rachelle on 14 Dec 2023
Thank you for your review and hope you will stay with us again soon.

10/10 Excellent

Victoria B

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast, easy checkin. Quiet all night. Room was clean and beds were comfortable. Very welcoming.
Stayed 1 night in Nov 2023
Response from Rachelle on 8 Nov 2023
Thank you for the 5 star review. We are so glad you enjoyed your stay. we hope you will be back soon to stay with us again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rachelle on 8 Nov 2023
Thank you for your review. We are happy to see you enjoyed your stay with us. We hope you will come back and stay again soon.

6/10 Okay

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good breakfast, no room darkening curtains and building is next to a retailer with parking lot lights.
Stayed 1 night in Oct 2023
Response from Rachelle on 29 Oct 2023
Thank you for your review. We glad you had a nice stay with us and hope you will stay again. We are looking into the curtains in the room you stayed in.

8/10 Good

Fan-Yi

Stayed 1 night in Oct 2023
Response from Rachelle on 29 Oct 2023
Thank you for your review. We are happy to see you enjoyed your stay and hope you will stay again soon.

2/10 Terrible

Rosalyn

Disliked: Cleanliness, property conditions & facilities
Wanted cash for deposit
Stayed 1 night in Oct 2023
Response from Rachelle on 24 Oct 2023
I would like to apologize for the miscommunication that happened. We always take a deposit for some reservation, but it looks like you were a no show with no a cancellation policy. So, we had to check you in.

10/10 Excellent

Anthony

Stayed 1 night in Oct 2023
Response from Rachelle on 8 Nov 2023
Thank you for the 5 star review. We are so glad you enjoyed your stay with us. We do hope you will be staying with us again.

6/10 Okay

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Rachelle on 16 Oct 2023
Thank you for your review. We are happy you enjoyed your stay with us. We hope you will come back again soon.

10/10 Excellent

cheryl

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel for price was great. The chair in the room was very very dirty had a lot of stains should not have been in the room should be removed. Checked in later the women at the desk did not say one word was weird checking in with her. Asked for a roll away bed my son had to go down and get it which was ok but there is no elevator and he had to carry it up to the second floor?? No linens given for it so had to go back down to ask the silent lady at the front desk. So again for the price was happy with the hotel would stay there again if in that area just a few small things that stood out that made it less than perfect
Stayed 1 night in Oct 2023
Response from Rachelle on 16 Oct 2023
Thank you for your review. I want to apologize for the issue with the room. We are in the process of remolding the rooms and that will be taken care of soon. Hope you will stay with us again.

10/10 Excellent

hubert

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
Staff was awesome room was very clean and the bed was fantastic overall nice and comfortable and quiet.
Stayed 1 night in Oct 2023
Response from Rachelle on 16 Oct 2023
Thank you for your review. We are glad you enjoyed your stay with us and hope you will stay again soon.

10/10 Excellent

Bonnie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Kids loved the pool!!
Stayed 1 night in Oct 2023
Response from Rachelle on 16 Oct 2023
Thank you for your review. We are glad to hear that you enjoyed your stay with us. We hope you will stay again soon.

10/10 Excellent

Charlene

Stayed 1 night in Oct 2023
Response from Rachelle on 8 Nov 2023
Thank you for your 5 star review. We are glad to hear you enjoyed your stay. We hope you will stay with us again soon.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rachelle on 10 Oct 2023
Thank you for your review. We are happy to hear you had a great stay with us. Hope you will stay with us again soon.

8/10 Good

Autumn

Travelled with family
Liked: Property conditions & facilities
Not a bad place to stay
The stay was good. The only things I would say was the mattress was the worst mattress I've ever slept on. We hurt so bad from it we got up and left early. Other than that. I think people should know that the room also has the smallest bathroom. If you are traveling with multiple people it will be an issue.
Stayed 1 night in Oct 2023
Response from Rachelle on 9 Oct 2023
Thank you for your review. We are glad you had a nice stay. We are in the process of replacing all beds in the remodeling that is being done. Hopefully you will stay again after we finish.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Super place to stay. Quiet, nice breakfast. Betsy checked us in and she was a delight!
Stayed 1 night in Sep 2023
Response from Rachelle on 9 Oct 2023
Thank you for your review. We are happy to hear you had a great stay with us and will let Betsy know she made your check in great. Hope you will stay with us again.

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied customer
Loved this place! Very clean, very accommodating. Breakfast was wonderful, all the staff were delightful. Yes, I would stay there again and again.
Stayed 1 night in Oct 2023
Response from Rachelle on 7 Oct 2023
Thank you for your review. We are happy to hear you enjoyed your stay with us. We hope we will see you again soon.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not our first time staying here. Very close to my visit and clean, beds are comfortable. Breakfast is great and plenty of options. Staff is great and friendly.
Stayed 2 nights in Oct 2023
Response from Rachelle on 7 Oct 2023
Thank you for your review. We are glad to hear that you enjoyed your stay with us. Hope we will see you again.

10/10 Excellent

Aden

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
The ladies at the counter were wonderful. They were very helpful when I asked them where I could go get food and goodies. I would stay there again if I needed to.
Stayed 1 night in Oct 2023
Response from Rachelle on 5 Oct 2023
Thank you for your review. We are very happy you enjoyed your stay. Hope you will stay again soon with us.

10/10 Excellent

barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Rachelle on 2 Oct 2023
Thank you for your review. We are glad you enjoyed your stay and hope you will stay again soon.

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay place to stay
Decent no frills hotel. Room clean and bed comfortable. 2story bldg with no elevator. Breakfast was decent with hot and cold selections.
Stayed 1 night in Sep 2023
Response from Rachelle on 1 Oct 2023
Thank you for your review. Glad you enjoyed your stay and hope you will stay again.

6/10 Okay

Dirk

Liked: Staff & service
Disliked: Property conditions & facilities
Just OK for $100
$100 doesn't go very far any more. Not the greatest facility, a little dated and small. Lobby and eating area very small. Breakfast decent, service good, average in cleanliness. Jacuzzi and pool in decent shape
Stayed 1 night in Sep 2023
Response from Rachelle on 28 Sept 2023
Thank you for your review. We are happy to hear you enjoyed your stay. We are in the process of remolding now and thing will be different in a few months. We hope you will come back and stay again.

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, awesome breakfast and nice hot tub. The view from the pool was a hardware superstore, which may be remedied by planting some tall bushes. Very nice stay overall.
Stayed 2 nights in Sep 2023
Response from Rachelle on 28 Sept 2023
Thank you for your review. We are glad you enjoyed your stay with us. We hope you will come back and stay again.

8/10 Good

Charlotte

Travelled with family
It was clean
Stayed 1 night in Sep 2023
Response from Rachelle on 24 Sept 2023
Thank you for your review. We are happy to hear you enjoyed your stay. We hope you will stay with us again.