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Reviews of Holiday Inn Express & Suites Marietta, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Marietta, an IHG Hotel
970 Pike St, Marietta, OH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 171 out of 255 reviews" "
Rating 8 - Good. 60 out of 255 reviews" "
Rating 6 - Okay. 12 out of 255 reviews" "
Rating 4 - Poor. 6 out of 255 reviews" "
Rating 2 - Terrible. 6 out of 255 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and this was a pristine hotel. It was perfectly clean. We were very pleased. Downtown Marietta is cute and not far away.
Stayed 1 night in May 2024

10/10 Excellent

Cynda

Liked: Cleanliness, property conditions & facilities
Wonder receptionist
Stayed 1 night in Apr 2024

10/10 Excellent

Dale, Canton

Stayed 1 night in Feb 2024

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No coffee stirrer for in room. Tv remote required precise positions. Paid through Expedia and told everything was taken care of on checkout so didn't think to get a receipt. Later found charged additional $25.00.
Stayed 1 night in Nov 2023

6/10 Okay

Leo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Needed sleep afterwards
Worse hotel mattress I've ever TRIED to sleep on.
Stayed 1 night in Nov 2023

8/10 Good

Christopher

Stayed 1 night in Oct 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect, luxurious
Stayed 1 night in Oct 2023
Response from Katherine on 31 Oct 2023
Thank you, Debra, for a 5/5! It is great to see that you enjoyed your stay with us. We hope to see you again in the future!

10/10 Excellent

Nathaniel

Stayed 1 night in Oct 2023

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was very clean,modern and quiet
Stayed 1 night in Oct 2023

8/10 Good

Misty

Stayed 1 night in Sep 2023

10/10 Excellent

Kym

Stayed 1 night in Sep 2023

8/10 Good

Todd

Stayed 3 nights in Sep 2023

10/10 Excellent

free

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first thing I noticed was that they have ample parking. I really like my car and do not like parking near anyone. Check in was easy and the staff was nice. Upon entering the room I was surprised at how big it was! We got a king bed and there was also a chaise lounge. The room had a lot of storage so if you needed to stay for several nights or a week, it would be easy to unpack. Everything was clean. I always do a thorough check before bringing my luggage in. The next nice surprise was the bathroom! Hands down the nicest bathroom I have seen in a 2-3 star hotel. I don't know if all of the room have a sliding glass door in the bathroom. I noticed that the pictures of the location don't include a shower picture so maybe all of the rooms are not updated. This bathroom was very nice and spacious as well. There was no fan, but it did not get steamy when using the shower. There seemed to be low occupancy that nights so I only heard someone outside of the room one time. There was a downside.... We were in 332 which is the end near the road. Road traffic was very loud. Thankfully I came prepared for noise. I am a very light sleeper (my husband is not) and that could have easily ruined my stay. I do wonder how quiet the odd number rooms are that are closer to the parking lot. Also, if you are taller than 6 feet, the king size bed seems short. My husband's feet hung over. Overall, very happy with our stay. I have always had good luck at the remodeled Holiday Inn Express.
Stayed 1 night in Sep 2023

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Dirty carpet??
Staff was professional and very attentive. Carpet in the room looked clean, however, after walking in the room for a period of time I got into the shower and saw dirty spots on the bottom of the shower where my feet initially touched the stall floor. My conclusion is that the carpet had dirt imbedded in it and that dirt was transferred to my feet while walking around barefoot in the room. My wife made the same observation when she used the shower. FYI we stayed in Room 429.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay!
We enjoyed our stay. The woman who checked us in was friendly and recommended a wonderful restaurant when we asked about local restaurants. The room was clean and the breakfast in the morning was great!
Stayed 1 night in Sep 2023

10/10 Excellent

Matthew

Stayed 1 night in Sep 2023

8/10 Good

Lisa A., Burbank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean rooms.
Stayed 1 night in Sep 2023

8/10 Good

Aaron

Travelled with group
Liked: Amenities
No wifi
Stayed 1 night in Sep 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ed

Stayed 1 night in Aug 2023

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Holiday Inn Express & Suites Staff on 24 Aug 2023
Thank you!

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that there was a worker in the front desk that did everything and above for us, she was so nice and lovely. Our stay was perfect, I would come back for sure.
Stayed 2 nights in Aug 2023
Response from Holiday Inn Express & Suites Staff on 24 Aug 2023
Thank you for staying with us and providing a great review! We will share your comments with the team.

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Holiday Inn Express & Suites Staff on 24 Aug 2023
Thank you! We appreciate you and are happy to see you had a great stay!

10/10 Excellent

Rong

Travelled with family
Liked: Amenities
A nice hotel
Stayed 1 night in Aug 2023
Response from Holiday Inn Express & Suites Staff on 14 Aug 2023
Thank you for the great review! We are happy to see you had a wonderful experience!

10/10 Excellent

Andrea

Stayed 1 night in Aug 2023

10/10 Excellent

Jeanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
We were very pleased with the room, staff, location...just a great stay!
Stayed 1 night in Aug 2023
Response from Holiday Inn Express & Suites Staff on 9 Aug 2023
Hi! We are thrilled that you enjoyed your stay! We will share your kind words with the team.

10/10 Excellent

Charles, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb staff, helpful, warm and welcoming.
Stayed 2 nights in Jul 2023
Response from Holiday Inn Express & Suites Staff on 1 Aug 2023
THANK YOU! We are so happy that the team was able to help provide a great experience!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Holiday Inn Express & Suites Staff on 1 Aug 2023
Thank you!

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Our stay was wonderful, hotel staff was great
Stayed 2 nights in Jul 2023
Response from Holiday Inn Express & Suites Staff on 17 Jul 2023
THANK YOU!

10/10 Excellent

Thulisiwe

Stayed 1 night in Jul 2023
Response from Holiday Inn Express & Suites Staff on 1 Aug 2023
We appreciate you! Thank you for staying with us and leaving a 5/5 review!!

10/10 Excellent

Amber

Stayed 1 night in Jun 2023
Response from Holiday Inn Express & Suites Staff on 1 Aug 2023
Thank you for choosing to stay with us! We hope to see you again.

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Overall a comfortable stay. We stayed two nights but there was no maid service when we came back from our day.
Stayed 2 nights in Jun 2023
Response from Holiday Inn Express & Suites Staff on 3 Jul 2023
Thank you for staying and letting us know about your experience. We strive to provide the best of hospitality and hope that you will give us another opportunity to earn a 5/5.

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice convent location, clean and comfortable. Staff was very helpful.
Stayed 1 night in Jun 2023
Response from Holiday Inn Express & Suites Staff on 28 Jun 2023
Thank you for staying with us and leaving a review; we are thrilled that you had an enjoyable stay!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Holiday Inn Express & Suites Staff on 28 Jun 2023
Thank you for the 10/10 review! We are happy that you had a great experience!

10/10 Excellent

Noah

Stayed 1 night in Jun 2023
Response from Holiday Inn Express & Suites Staff on 17 Jul 2023
Thank you for staying with us!

10/10 Excellent

Dustin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Jun 2023
Response from Holiday Inn Express & Suites Staff on 28 Jun 2023
Thank you for staying and leaving a 5/5 review! We hope to see again

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Holiday Inn Express & Suites Staff on 28 Jun 2023
Thank you! We are thrilled to have provided a great experience and hope to see you again should you be in the area.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionally clean & well maintained facility. The staff i talked with were very frieny & helpful.
Stayed 1 night in May 2023
Response from Holiday Inn Express & Suites Staff on 28 Jun 2023
Thank you! We have shared your comments with the team!

10/10 Excellent

Melinda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was wonderful. We checked in extremely late due to traffic. She was kind and helpful.
Stayed 1 night in Apr 2023
Response from staff on 2 May 2023
Thank you for staying with us; we are happy to see you were greeted warmly and enjoyed your stay.

10/10 Excellent

dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Standby for a Reason !
On the way home .. .HI Express always a good stop. Room was superb. Food was superb (breakfast). Whoever does the coffee should get a medal. Elizabeth at front desk was very professional -- guests appreciate that.
Stayed 1 night in Apr 2023
Response from staff on 24 Apr 2023
Dear Dennis, Thank you so much for staying with us and leaving a 10/10 review! We have shared your comments with the team, and hope to see you on any return visits to the area.

8/10 Good

Marlene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The complimentary breakfast was good. Lots of choices and hot and ready. We visit Marietta a couple times a year because we have siblings who live there. Each time we visit, we stay at your hotel. This time, we had only small issues. The stopper in the bathroom sink was broken - it stayed on closed and you could not raise it. On our first night, we mentioned it to the desk when we went out. She thanked us for bringing it to her attention. We were there 3 days - gone all day each day & the sink was never looked at. We just removed it from the sink & set it aside so the water would drain. The remote needed a battery so you could change channels, etc. I realize that is a small thing and something housekeeping would probably not check. We will stay at the same hotel again. The issues were small and didn't cause us problems.
Stayed 3 nights in Mar 2023
Response from staff on 29 Mar 2023
Thank you for staying with us; we appreciate you! Our apologies on the sink stopper and remote; they have been addressed. We do hope to see you again!

2/10 Terrible

Philip

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was a fiasco. The Expedia virtual card would not work. I should have walked out. It took 45 minutes and I was the only person trying to check in at the time.
Stayed 1 night in Jan 2023
Response from staff on 22 Feb 2023
We are sorry that you had a less than great check-in experience due to the virtual card not working. We hope that you will give us another opportunity to provide a great experience.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv control difficult to figure out
Response from staff on 27 Jan 2023
Thank you for staying!

10/10 Excellent

Richard

Stayed 1 night in Dec 2022

8/10 Good

Bethany

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2022
Response from staff on 30 Dec 2022
Thank you for staying with us and completing a review. We look forward to seeing you again!

8/10 Good

Deborah

Stayed 1 night in Nov 2022

10/10 Excellent

Robert, Huntersville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love stopping over at this hotel on our road trips. It’s always clean and the breakfast and coffee delicious.
Response from staff on 14 Nov 2022
Thank you so much! We appreciate you and your kind words. Hope to see you on any return visits to the area!

8/10 Good

Tracey

10/10 Excellent

GLORIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had things we have never seen in hotels. A long bench to put all your bags on. A shelf outside the bathroom with a mirrir and an outlet . So i can do hair, makeup while husband is showering. Always had to hunt for an outlet and would never be bear a mirror. Breakfast was wonderful. Full breakfast.
Stayed 2 nights in Oct 2022
Response from staff on 31 Oct 2022
Gloria,We are so happy to have been able to provide a wonderful experience! Thank you for your comments.