Ratings based on 665 Verified Reviews

4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia-Verified Reviews
2 out of 5
by A verified traveller

Posted 3 Dec. 2019
Comment from Hotel Management
8 Dec. 2019 by Nuria Alcaraz, Hotel Management
Estimado huésped, Gracias por elegir Vincci Selección Estrella del Mar durante su visita a Marbella y gracias por hacernos llegar su feedback referente a su estancia con nosotros. Lamentamos profundamente no haber alcanzado sus expectativas y nos encantaría conocer su opinión de manera más detallada para localizar aquellos puntos a mejorar que merecen nuestra atención. No dude en contactarnos al mail: rrpp.estrella@vinccihoteles.com Reciba un cordial saludo, Nuria Alcaraz RR.PP. Vincci Selección Estrella del Mar
2 out of 5
by A verified traveller

Posted 28 Nov. 2019
Staff friendly and helpful...facilities not as advertised and not family friendly as inside pool not on site and not for children under 16.
Comment from Hotel Management
8 Dec. 2019 by Nuria Alcaraz, Hotel Management
Dear guest, Thank you so much for choosing our hotel Vincci Selección Estrella del Mar during your stay in Marbella and thank you for taking the time to share your feedback through Expedia. We sincerely appreciate your comment regarding our Vincci staff but we are truly saddened to hear that your expectations were not met on this occasion. Please accept our apologies for any inconvenience caused but our Wellness Centre was created for adults to relax and children are not allowed to access. We hope you had a safe trip coming back home and we would love to have another opportunity to welcome you back and turn this stay around. Kind regards, Nuria Alcaraz PP.RR. Vincci Selección Estrella del Mar
5 out of 5
by A verified traveller

Posted 2 Nov. 2019
Comment from Hotel Management
5 Nov. 2019 by Luis, Hotel Management
Dear Customer, Thank you for sharing with us your impressions of your stay at our hotel. Best regards!
5 out of 5
by A verified traveller

Posted 27 Oct. 2019
The staff is amazing awesome and fantastic they made our stay the best in Spain
Comment from Hotel Management
5 Nov. 2019 by Luis, Hotel Management
Dear Customer, Thank you for sharing with us your impressions of your stay at our hotel. We take into account each of the opinions of our guests in order to continue improving and obtain their satisfaction. Once again, thank you very much and we look forward to see you again at our hotel. Best regards
5 out of 5
by A verified traveller

Would definitely book here again!

Posted 5 Oct. 2019 on Hotels
Short stay for a Wedding in Spain. Absolutely delightful stay at this beautiful hotel! The Team could not do enough, servings was excellent and everything done with a smile!
Comment from Hotel Management
20 Oct. 2019 by Luis, Hotel Management
Thanks for staying with us. We appreciate your feedback and we take note of your complain. We hope to see you again soon! Luis
5 out of 5
by A verified traveller

Posted 5 Oct. 2019
Comment from Hotel Management
5 Nov. 2019 by Luis, Hotel Management
Dear Customer, Thank you for sharing with us your impressions of your stay at our hotel. We take into account each of the opinions of our guests in order to continue improving and obtain their satisfaction. Once again, thank you very much and we look forward to see you again at our hotel. Best regards
4 out of 5
by A verified traveller from Dubai

Posted 29 Sep. 2019
Mixed feelings about this property. The staff was friendly and helpful, breakfast was great, the location is not bad as it is 15 min away from Marbella. I don’t necessarily like the style of the hotel, room decor and pool area. Not exactly what you expect in a 5 stars hotel standard more like a 4 stars deluxe.
Comment from Hotel Management
20 Oct. 2019 by Luis, Hotel Management
Thanks for staying with us. We appreciate your feedback and we take note of your complain. We hope to see you again soon! Luis
3 out of 5
by A verified traveller

Posted 21 Sep. 2019 on Hotels
Comment from Hotel Management
5 Nov. 2019 by Luis, Hotel Management
Dear Customer, Thank you for sharing with us your impressions of your stay at our hotel. We take into account each of the opinions of our guests in order to continue improving and obtain their satisfaction. Best regards
4 out of 5
by A verified traveller

Posted 21 Sep. 2019
Five night stay. Positives. 1. Beautiful hotel in stunning surroundings. Always sunbeds available. Plenty of peace and quiet around the pool. 2. Staff. Willing to go above and beyond at all times. Paquito in particular should be singled out. Attentive yet unobtrusive. 3. Superb quality buffet morning and evening with great variety and fresh grill. 4. Beach club expensive but I felt it really added to the experience. 5. Superb selection of wines by the glass under 7 euros. This quality glass would be over a tenner in London. Areas for improvement 1. Staff. Simply not enough of them. I would have hoped for pool side service but there was simply a bar to order from. This significantly reduced our bill. Wait at times for lunch a little long. 2. Bedrooms. Four star standard. Dried blood on one bed sheet. Mattresses very poor quality open coil type. However nice decor and attentive house keeping. 3. Lunch food variable. Amazing squid and seafood. Very poor quality burger. Overall a good four star hotel - correlated well with the rate paid. True five star luxury in the area (eg Marbella club) is a class above and shouldn't be compared. Thanks to the team for a relaxing time.
Comment from Hotel Management
22 Sep. 2019 by Nuria Alcaraz, Hotel Management
Dear guest, First of all, allow us to say thank you for having chosen us during your stay in Marbella and for sharing this review though Expedia. We are happy to hear that you enjoyed a relaxing time and thank you for highlighting several aspects of your stay as our beautiful property, the quality of our buffets as well as our attentive staff. Thank you for mentioning our colleague Paquito and you can rest assured that we will share your nice comment with him. On the other hand, I would like to take this opportunity to thank you for the feedback given in regards to some matters of your stay. We will take good care and note of it. We would like to express our sincere regret if we did not achieve your expectations and please accept our apologies for the inconvenience caused. We are looking forward to have another opportunity and welcome you back in your next visit to the Costa del Sol. Kindest regards, Nuria Alcaraz PP.RR. Vincci Selección Estrella del Mar
5 out of 5
by A verified traveller

Posted 17 Sep. 2019
Comment from Hotel Management
5 Nov. 2019 by Luis, Hotel Management
Dear Customer, Thank you for sharing with us your impressions of your stay at our hotel. We take into account each of the opinions of our guests in order to continue improving and obtain their satisfaction. Once again, thank you very much and we look forward to see you again at our hotel. Best regards
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