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Reviews of Motel 6 Maple Shade Township, NJ - Philadelphia - Mt Laurel

2 out of 5
Motel 6 Maple Shade Township, NJ - Philadelphia - Mt Laurel
2798 Route 73 N, Maple Shade, NJ

Reviews

6.2
Rating 10 - Excellent. 89 out of 529 reviews" "
Rating 8 - Good. 133 out of 529 reviews" "
Rating 6 - Okay. 109 out of 529 reviews" "
Rating 4 - Poor. 91 out of 529 reviews" "
Rating 2 - Terrible. 107 out of 529 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Motel 6
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Allan,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

8/10 Good

Alexander

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 9 May 2024
Hi Alexander,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Blair

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is quite and nobody bothers u
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 26 Feb 2024
Hi Blair,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laid back area cool staff
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 26 Feb 2024
Hi Blair,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith#Team6

10/10 Excellent

Anaya

Stayed 1 night in Feb 2024

10/10 Excellent

Lamont

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service
Stayed 1 night in Dec 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Ok

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was horrible. Place looked like a rehab facility. I only spent one night until I was able to get something better. I lost over 400$ but it qas a lesson learned. Stay awy !!!!
Stayed 4 nights in Nov 2023
Response from Gary on 4 Dec 2023
You did stay 3 nights at our property. you came back for key. We written down 11 o'clock check out at day of departure behind key card envelope. Nothing to confuse about. if you book smoking room, we do provide smoking room.

10/10 Excellent

Emre, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Sérgio

Stayed 1 night in Nov 2023

4/10 Poor

Custodio

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

robbyn

Comfy bed
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 20 Nov 2023
Hi Robbyn,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Bill

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever!
Made a reservation for Oct. 28-9 in August requesting a 1st floor room because we have 2 dogs and the elevators have been out for years. At check-in, was told no first floor rooms available. "All those rooms were reserved before August?" I asked. The clerk was unbelievably rude, screamed at me and told me to find another place to stay. I think they house the homeless for government money. No more Motel 6 for me. Ever.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 6 Nov 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Shawn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in Late, once turned the light on there was Literally Spit all over the walls! The bathroom was not clean, and the "Manager" on site was extremely ignorant. I checked out immediately the next morning and was told I could not be refunded. Absolutely TERRIBLE experience!
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 30 Oct 2023
Hi Shawn,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6

10/10 Excellent

Williana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

vincent, Mount Laurel

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roach motel
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 18 Sept 2023
Hi Vincent,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Scott

Stayed 4 nights in Aug 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff always nice and helpful
Stayed 7 nights in Aug 2023
Response from Brand Experience Team on 12 Sept 2023
Hi Scott, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to be
I was pleasantly surprised at the room condition when I entered. Well maintained and very clean.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 28 Aug 2023
Hi James,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
great service
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 28 Aug 2023
Hi Scott,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Suriya

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
All was good thanks
Stayed 1 night in Jun 2023
Response from Nancy Y. on 5 Jul 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Darlene

Stayed 1 night in Jun 2023

10/10 Excellent

Kevin

Stayed 2 nights in Jun 2023

10/10 Excellent

Christine

Stayed 5 nights in Jun 2023

4/10 Poor

Franklyn

Disliked: Cleanliness
The price it’s ok for the place but not clean
Stayed 2 nights in May 2023
Response from Nancy Y. on 14 Jun 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

8/10 Good

Cecily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tv troubles
It was nice. But the tv signal was weak. I watched my tablet more than tv. But other than that. It was a comfortable stay
Stayed 1 night in Apr 2023
Response from Nancy Y. on 3 May 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

6/10 Okay

Gerald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Joseph K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Tiera, Camden

Stayed 1 night in Mar 2023

8/10 Good

alvin

Liked: Cleanliness, staff & service, property conditions & facilities
I was able to get in and out with ease.The staff was helpful and the room was clean.Definitely stay there again.
Stayed 1 night in Feb 2023
Response from Bev on 15 Mar 2023
Hello Alvin,We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on for you. Bev#Team6

10/10 Excellent

Christine

Stayed 1 night in Feb 2023
Response from Brand Experience Team on 2 Mar 2023
Hi Christine,Thank you for the perfect rating!!Maz K.#Team6

4/10 Poor

Tagee

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
There were ROACHES in my room. I did not enjoy my stay at all.
Stayed 1 night in Feb 2023
Response from Brand Experience Team on 2 Mar 2023
Hi Tagee,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

8/10 Good

Karen, Storm Lake

Liked: Cleanliness, staff & service
We just needed a place to stay overnight near the city and this did the job. Not luxurious or nice around there but good place for a nights sleep.
Response from Nancy Y. on 3 Jan 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dont stay here
Do not stay here . There were stains on the sheets had to ask for new ones found 2 roaches crawling and 2 spiders. When I tried to ask if anything can be done, I was told if I dont like dont come. This was a waste. The customer service checking in was good but the condition of the room had me grossed out
Stayed 1 night in Nov 2022
Response from Nancy Y. on 3 Jan 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Luis A

Business traveller
Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2022
Response from Brand Experience Team on 2 Mar 2023
Hi Luis,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Ashaneyia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The place looked like the pictures but it had roaches lots of them
Stayed 1 night in Sep 2022
Response from Nancy Y. on 19 Oct 2022
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Kerry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Brand Experience Team on 2 Mar 2023
Hi Kerry,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Vincent

Stayed 1 night in Aug 2022

2/10 Terrible

Christina, Brooklyn

Stayed 1 night in Jun 2022

2/10 Terrible

Alyssa

Stayed 1 night in Jul 2022

8/10 Good

Gist

It was nice & got the job done as far as me being sleepy & driving from Colorado
Stayed 1 night in Jul 2022
Response from Gary on 25 Jul 2022
We appreciate your positive feedback. Thank you for staying with us. We will see you again.

6/10 Okay

Felisha

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very uncomfortable beds we didn’t sleep well all weekend the mattress is not comfy at all very firm
Stayed 2 nights in Jul 2022

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed items
It was ok. I would like the bathroom to have a rubber mat for the tub (I was afraid of slipping). A box of facial tissues would be good.
Stayed 2 nights in Jul 2022
Response from Gary on 22 Jul 2022
We appreciate your suggestion. We have to follow motel 6 standard. Some of items are not allowed to serve in room as per motel 6 standard. We used bath mate for bathroom flooring.

10/10 Excellent

Gussie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2022
Response from Gary on 7 Jul 2022
We appreciate your positive feedback. It will help us our staff to work harder and bring more positive feedback. We will see you soon.

8/10 Good

luis

Stayed 2 nights in Jun 2022

6/10 Okay

Diaunte

Travelled with partner
Liked: Staff & service
I didn’t like the elevator it needs improvement and also the tub needs better cleaning, other then that everything was fine
Stayed 1 night in Jun 2022
Response from Nancy Y. on 21 Jun 2022
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Nancy Y. #Team6

2/10 Terrible

STEVEN

Business traveller
Disliked: Amenities, property conditions & facilities
This place is a dump
Stayed 1 night in Jun 2022
Response from Nancy Y. on 21 Jun 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

8/10 Good

Byron

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
The guys in the front desk were friendly and helpful with us
Stayed 1 night in Jun 2022
Response from Nancy Y. on 21 Jun 2022
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y. #Team6